Last Updated: 06-30-20
We know this has been a year like no other, on so many different levels within sport and far beyond. Over the last few months, we have connected with Blue Jays fans through email, by phone, and on social media, to help answer your questions and keep you informed; we thank you for your patience and support while we waited for updates on our season from Major League Baseball.
Major League Baseball has officially adjusted the original 2020 regular season schedule to a 60-game plan. In accordance with local public health and safety protocols, the new Blue Jays regular season schedule will not include fan attendance.
Fans who purchased single game tickets for 2020 home games will be automatically refunded in as soon as 30 days. Fans who purchased tickets from a secondary site should contact the company’s customer service department.
If you have any questions about your Blue Jays tickets, including Group Tickets and Ticket Pack Holders, please contact the Ticketing team at 416.341.1234 (Monday to Friday from 9 a.m. to 5 p.m. ET) or through our online inquiry form here. Season Ticket Members and Suite Clients are encouraged to contact their dedicated Service Executive.
We look forward to the day we can all return to the ballpark together.
What happens to giveaways and promotions that were scheduled this season?
The 2021 promotional & events schedule will feature many of the highly anticipated giveaways and fan-favourite events from the 2020 schedule that Blue Jays fans were looking forward to, with more special occasions to be added in the offseason.
Can I get a refund on my 2020 regular season tickets?
Yes. Fans who purchased single game tickets for 2020 home games will be automatically refunded; due to the unprecedented volume of cancellations, you should expect to receive your refund in as soon as 30 days. Fans who purchased tickets from a secondary site should contact the company’s customer service department. Refunds are also available for all other Blue Jays ticket products.
I purchased my tickets through a resale site. Whom should I contact for information?
Please contact the customer service departments at your point of purchase (i.e. StubHub, Vivid Seats, etc.) for their individual ticket policies.
I received my ticket as a transfer from another fan. Can I still have a refund?
Please contact the person from whom you received the transfer as they will be receiving a refund for the ticket, if purchased through Ticketmaster.
I purchased my ticket at the Box Office. What are my options?
For tickets purchased at the Blue Jays Box Office, please contact the Blue Jays Ticketing team at 416.341.1234.
Where will the Blue Jays be facilitating training camp and playing the new regular season?
For the latest updates, please follow @BlueJays on social media or visit bluejays.com/news.
Will tours at Rogers Centre continue to operate? Will Jays Shop remain open?
Rogers Centre tours have been postponed until further notice; however, the Rogers Centre Gate 5 Jays Shop has reopened with reduced hours of 11 a.m. to 4 p.m., seven days a week. We have put additional safety precautions in place to protect our fans and staff, including physical distancing guidelines, limited capacity, sneeze guards at checkout, and quarantining items that have been tried on or returned.
What can I do if I want more information?
If you would like to speak with someone in on our Ticketing team, please call 416.341.1234 or fill out our ticket inquiry form. Likewise, our Fan Services team would be happy to answer any additional questions you might have by phone (416.341.1000) or email ([email protected]).