New contactless protocols to speed entry to T-Mobile Park to keep fans safe

Streamlined security checks and self-scanning digital tickets among modifications for 2021 Seattle Mariners season; instructional video to help fans navigate the changes

March 29th, 2021

The Seattle Mariners have updated and improved protocols to help fans get into T-Mobile Park quicker and easier on game days and minimize fan-to-staff cross-contamination points.

Fans can watch a short video at to help navigate the changes which are designed to provide a safe game day experience during the response to COVID-19.

Expedited Entry

New walkthrough metal detectors have been installed at all gates that do not require fans to remove mobile phones and car keys from pockets. The units have 60 sensors that can be programmed to ignore personal effects, which results in quicker entry and less time spent standing in lines.

COVID Entry Restrictions

To keep lines moving quickly, reduce time spent in socially distanced lines and minimize fan-to-staff cross-contamination points, the following restrictions are in place until further notice:

  • No bags. This includes backpacks and handbags. Clutch sized purses are allowed as long as they are no larger than 4½”x6½”.
  • Exceptions will be made for ADA/medical needs and single compartment diapers bags (must be accompanied by a child) that do not exceed 16”x16”x8”.
  • No outside food. Fans are allowed one sealed plastic water bottle 32oz or smaller.
  • Fans have the option to return bags to their vehicles, or use paid lockers located on Occidental Avenue to securely store bags during games.

As the season progresses, restrictions may be relaxed in response to improved health conditions.

Digital Tickets

All tickets for the 2021 season are digital through the MLB Ballpark app or Ticketmaster app which are both free to download at Google Play and the Apple App Store. Fans will scan their own tickets on their mobile devices at pedestals located at ballpark gates. More information about downloading, accessing or transferring tickets is available at Digital tickets are available at and a Mariners Team Stores.

Health & Safety Measures

Since T-Mobile Park closed to fans prior to the start of the 2020 season, the Mariners have revamped operations to meet or exceed industry standards in response to COVID-19. Science-based health and safety protocols have been guided by input from public health and medical experts including CDC, DHHS, the World Health Organization as well as University of Washington Health Metrics & Evaluation and Virginia Mason Franciscan Health, the Seattle Mariners “Partners in Health.” Enhanced cleaning protocols use the latest technology and disinfection products that are certified to target suspected or known presence of COVID-19.

The Mariners have received Global Biorisk Advisory Council (GBAC) STAR™ Facility certification for T-Mobile Park, a performance-based outbreak prevention, response and recovery accreditation for mitigating risks associated with the virus responsible for COVID-19.

This season, fans will find several new policies and procedures in place to protect health and safety:

  • Masks – All guests aged two and older, as well as staff, are required to wear masks that cover both the nose and mouth. Masks are required at all times except when actively eating or drinking.
  • Cleaning & Disinfection – Enhanced cleaning protocols are in place that utilize the latest technology and products to target suspected or known presence of COVID-19.
  • Cashless Transactions – All points of sale at T-Mobile Park will accept only debit and credit cards, gift cards and mobile payments such as Apple Pay and Google Pay. Fans who do not have mobile pay, debit or credit cards can use ReadySTATION® kiosks located around T-Mobile Park to convert cash into Mastercard® prepaid debit cards.
  • Streamlined Menu Offerings – Mariners hospitality partner Centerplate has updated ballpark menu offerings to focus on individually packaged items.

For more information about health and safety practices and new protocols for entry and guest experience at T-Mobile Park log onto