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‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎Meet the Staff

Administration

Rachelle Madrigal oversees the day-to-day operations at the Jackie Robinson Training Complex in Vero Beach, Florida for Major League Baseball's Baseball and Softball Development Department.

Prior to joining Major League Baseball in March 2019, Madrigal spent over 12 years working for the Pittsburgh Pirates in Bradenton, Florida, most recently as the General Manager of the Bradenton Marauders and Director of Sales & Marketing. Madrigal's tenure with the Pirates began as an intern in September 2006 and led to her overseeing business and gameday operations for Pirates Spring Training and the Bradenton Marauders, including ticket sales, corporate partnership sales, stadium operations, community relations, special events, and more.

Madrigal is a two-time winner of the Florida State League's Emo Murphy Woman Executive of the Year Award (2014 & 2018). She led the planning and execution of the 2014 Florida State League All-Star Game in Bradenton. Madrigal was selected to participate in MLB's Katharine Feeney Leadership Symposium for women in baseball in 2018. She served as a mentor in Minor League Baseball's inaugural Women in Baseball LIFT Mentorship Program in 2019 and maintains her participation in the initiative.

Madrigal earned a Bachelor of Science in Sport Management from the University of Massachusetts Amherst. She is a Stoughton, Massachusetts native and currently resides in Vero Beach, Florida with her husband Victor and twin sons Dominic and Quinton.

Amanda Nguyen joined the Jackie Robinson Training Complex team in 2020 as Senior Manager of Operations, assisting the Managing Director with day-to-day facility operations. Focus areas include housekeeping, food service, facility maintenance, ground maintenance, security, information technologies, event services and guest service. 

Amanda is a native of Richland, MO and a graduate of Southwest Baptist University with a bachelor's degree in Sports Management and a master's degree in Business Administration. Her professional career in sports began in Bradenton, Florida where she served for two years as Coordinator of Business Operations and Community Relations following a three-month internship with the organization.

Amanda left the Bradenton Marauders to be closer to family in Springfield, Missouri. She was able to further her career and sports experience with the Springfield Greene County Park Board as a Coordinator. For over 7 years, Amanda was able to oversee several facilities, including Youth Baseball/Softball at the Killian Sports Complex, Springfield Skate Park, Chesterfield Family Center, and Cooper Tennis Complex.

Amanda currently resides with her wife Mary and daughter Summitt in Vero Beach, Florida.

Nancy Gollnick is a native of Vero Beach, Florida. Her career at Dodgertown began in 1990 as the Secretary for Dodger Pines Country Club. In 1995, Nancy became the Assistant to the Director of Dodgertown. Along with her assistant duties, she was the Administrator for the Los Angeles Dodgers Adult Baseball Camp from 1995-2008, which was held twice yearly. She was also involved in a camp run by Peter O'Malley in 2014.

With the Dodgers' departure from the facility in 2008, Nancy spent their first Spring Training in Arizona with the team. In June of 2009, Minor League Baseball aquired the facility and it was renamed Historic Dodgertown. Nancy rejoined the management team at that time.

Through the MiLB and Peter O'Malley ownership, Nancy concentrated on Accounting and Human Resources. Under the 2019 acquisition of the facility by Major League Baseball, she remains in that same position for the newly named Jackie Robinson Training Complex. In 2020, Nancy celebrated her 30th anniversary with the facility.

Nancy has two children, Camron Gollnick and Lindsey Spears, along with three grandchildren, Dustin, Kelly and Jason Spears. She is expecting her first great-grandchild in November 2020.

Sales & Athletics

Biddle oversees sales, athletics and marketing for the Jackie Robinson Training Complex, serving as the primary contact for group bookings. He developed and oversees operation of the complex's High School Spring Training and College Spring Invitational programs, as well as JRTC youth baseball tournaments.

Biddle began his career in 1989 as Assistant Director of Athletics at the Cocoa Expo Sports Center. In 1995 he was named Director of Athletics of the multi-sport training complex located in Cocoa, Florida. There he oversaw all athletic programming until his departure in 2009.

In 2009, Biddle joined Minor League Baseball as Director of Athletics and Marketing at the Historic Dodgertown complex in Vero Beach, Florida. He was responsible for marketing and securing athletic events and tournaments at the newly renovated multi-sport facility, as well as overseeing athletic operations. In 2015, with the facility now under the management of former Los Angeles Dodgers owner Peter O'Malley, Biddle was promoted to Vice President. In January 2019, Major League Baseball assumed control of the complex and Biddle was named Senior Manager of Sales and Athletics of the Jackie Robinson Training Complex.

He serves on the executive board of the Treasure Coast Sports Commission and is a member of the Willis Sports Foundation/Vero R.B.I. board.

He is married to his wife Crystal and has one daughter, Kaleigh. They reside in Vero Beach.

After graduating from the University of New Haven with a bachelor's degree in Sports Management in 2016, Mike moved from Connecticut to Florida in February of 2018 and started working at the Jackie Robinson Training Complex as an Athletics Operations Intern. Since being promoted in June of that year to his current position of Athletics Operations Coordinator, he is at the forefront and behind the scenes of all athletic events held at the facility, utilizing his 20+ years of baseball playing experience and knowledge. With an Italian background and experience working in the restaurant industry for most of his life, he enjoys cooking very gourmet, restaurant-quality food in his free time.

Amanda Bracken joined the Jackie Robinson Training Complex in 2020 as Coordinator of Marketing & Retail, overseeing all marketing, public relations and community relations initiatives, as well as retail shop operations for the facility.

Born and raised in Mahopac, New York, Amanda graduated from Villanova University in 2018 with a Bachelor of Arts in Communication with a specialization in Public Relations. Following a year-long internship with the Premium Seating department at the Wells Fargo Center in Philadelphia, PA, she began her post-graduate career there in Group Sales, coordinating all group initiatives for Philadelphia Flyers games and Wells Fargo Center family show events until February 2020.

Thrilled to be able to continue a career in sports and live closer to her extended family, Amanda currently resides in Palm Beach Gardens, Florida and enjoys cooking, reading and playing her guitar in her free time.

Event Planning

Adie Ward joined the Jackie Robinson Training Complex in 2011 as an Event Planning Manager. She grew up working for a nationwide program that ministered to adolescents and was immersed in every aspect of how a facility and large-scale events are run. After some time overseas helping manage an outdoor activity center, she shifted to the financial industry, working for a bank and then an accounting office, but finally decided it was time to focus her customer service, professionalism and organizational skills back into events.

Thankful for her experience under the management of Minor League Baseball, Peter O'Malley and Major League Baseball, Adie is developing a guest services training program for the JRTC and oversees the Front Desk, Gate, Event Planning and Event Services departments. Her goal is to foster an environment that values diversity and employee development while building client relationships through hard work and preparation.

Adie has 15 years of Events experience and has two children, Emmeline and Barrington.

Born and raised in North Bergen, New Jersey, Lisa Christenson moved to Florida in 1981. Lisa has always enjoyed baseball and was originally employed at Dodgertown from 1990 - 1993 as a Dining Room Supervisor. Due to a thriving family business and the desire to be home and raise her children, Lisa stepped away from her Dodgertown family for a bit. During her hiatus, she obtained a degree in Business Management and also became a certified Zumba Fitness Instructor.

In 2017, Lisa once again joined the family at Historic Dodgertown, this time as Conference and Event Planning Assistant where she is responsible for coordinating the planning, scheduling, meals and lodging for all the teams that stay at the Jackie Robinson Training Complex. Lisa and her husband Charlie have three grown children, Christopher, Carly and Jean.

Saf Aboussad serves as the Front Desk Manager of the Jackie Robinson Training Complex in Vero Beach, Florida. He has more than 20 years of experience in the hospitality industry and has held his role with the Jackie Robinson Training Complex since January 2017. Saf oversees day-to-day operations of the on-site hotel and collaborates with Event Planning and other departments to achieve common goals and objectives.

Prior to joining the JRTC, Saf has held management positions with different franchise brands and many independently owned hotels in Florida. Through his years of hotel service, Saf has gained leadership expertise in hospitality operations.

A native of Marrakech, Morocco, Saf joined the hotel industry in 1999 when he started attending the Hospitality and Restaurant Technical Institute in Marrakech. During the two-year program, he worked as an apprentice at several five-star hotels such as La Mamounia and La Palmeraie. He received his Hotel Management Diploma in 2001.

In his spare time, Saf enjoys fishing and cooking. He and his wife Priscilla have two children, Aaliyah and Amir.

Facility Operations

Keith Smith, Grounds Manager, has enjoyed a career in the turfgrass industry for more than 30 years, the past 15 at the Jackie Robinson Training Complex. Over that time, he has been involved with numerous renovations and upgrades to the facility. Of note is his oversight and management of the landscaping, irrigation and practice facility additions incorporated into the new Spring Training complex completed in 2002, renovations to Holman Stadium field, the quad softball and youth baseball facility, and the three-acre multi-use sports field where the University of South Florida football team holds training camp.

While the Jackie Robinson Training Complex is ultimately recognized for baseball, Smith has had the pleasure of providing quality playing surfaces for a myriad of other sports at the facility such as softball, football, soccer, lacrosse and early on, even golf, attesting to the flexibility of the facility and his talents. In addition to the sports fields, Keith maintains over 15 acres of lawns, ornamentals, roadways and common areas that are an integral part of the all-inclusive training complex comprised of the fields, housing, meeting and dining amenities that make the JRTC so unique.

Upon receiving his Bachelor of Science degree in turfgrass management from Mississippi State University, Keith started his career as a golf course superintendent, being not only involved with day-to-day playing conditions, but also managing renovation and construction projects for golf courses and serving two stints as General Manager in addition to his turfgrass duties.

Smith and his wife Karen have four children, Tyler, Chase, Sara and Katie. 

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