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1. How to download Ballpark app? 

2. How to reset MLB Ballpark app Password?

  • Go to
  • Select person icon on top right of page
  • Tap "Need Help signing in?"
  • Tap "Forgot password"
  • Input email address for the Ballpark app and click "Get a new password"
  • Receive email and use new password to login

3. How do I access the ticket for scan entry?

  • Log in to the Ballpark app
  • Tap on wallet tab (Bottom middle menu)
  • Select the game attending
  • Select seat to scan in
  • Barcode pulls up

4. Why is no barcode showing? 

5. Can I use a Screenshot of my ticket?

  • No, screenshots of tickets will not be accepted. Digital tickets must be presented within the MLB Ballpark App.

6. What If I cannot see my tickets?

  • Make sure that you have linked your Ballpark account. Please see linking tab on "How to access my tickets in the app" for more information. 
  • Make sure you have chosen the Houston Astros as your home team.

7. Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB Ballpark or MyTickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the stadium.

8. What if I lose connectivity after I've retrieved my tickets?

The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.

9. What if I accidently send the ticket to the wrong email address?

Recalling Tickets info 

10. Where can I find the status of all my Astros Ticket Forwards?

  • Log in to the Ballpark app
  • Tap on wallet tab (Bottom middle menu)
  • Tap on ticket arrow icon (Top right corner of page)
  • Select sent tab to see history of all your ticket forwards