After purchasing, your tickets are available instantly on your phone!
The Astros are excited to offer the convenience of mobile ticketing via the MLB Ballpark app! All you have to do is download the MLB Ballpark app and log into the same account you used to purchase your tickets. The free app provides a convenient, secure way for Astros fans to use and share mobile tickets, allowing easy entry into Astros games and parking facilities via your mobile device. More at astros.com/ballparkapp.
Gate giveaways are for ticketed fans only. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion. Gates will open 3 hours prior to first pitch on all Mondays through Saturdays with gate giveaways. On Sundays with gate giveaways, gates will open 2 hours prior to first pitch.
Below is the Houston Astros 2019 Regular Season schedule.
Gate giveaways are for ticketed fans only while supplies last at guest's point of entry. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion.
For giveaways for ALL FANS, the giveaway item will be distributed at the entry gates 3 hours prior to First Pitch until the start of the 6th inning. Limited quantity giveaways will be available while supplies last at each point of entry beginning 3 hours prior to First Pitch for Monday through Saturday games. Limited quantity giveaways will be available while supplies last at each point of entry beginning 2 hours prior to First Pitch for Sunday games.
All guests must meet the age qualifications for age-sensitive items to be eligible to receive an item (e.g. kids 12 & under). In order to receive an age-sensitive item, the child must be in attendance and will only be eligible to receive one giveaway item. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item.
Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. In fairness to all guests, any guest who approaches the distribution area or the distribution staff after he or she has left the area will be denied an item. The Astros are not responsible for lost or stolen items. Lost or stolen items will not be replaced.
For jersey and t-shirt giveaways, sizes will be Adult XL, unless noted as a Kids Giveaway, in which case the size will be a Youth Large.
Some items may have been damaged during shipping and handling. Please inspect your item upon receipt. If your item is damaged and/or broken, please email in a photo of the damage and your ticket information to promotions@astros.com. Your claim will be reviewed and a replacement will be mailed to you. Please note all claims must be submitted within 72 hours of the start of the giveaway.
Astros retain the right to change this policy without notice.
