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Minute Maid Park Information Guide

Located in the heart of downtown Houston, Minute Maid Park combines the feel of an classic old-time park with the amenities of modern ones.

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19th Hole, presented by the Houston Open

The 19th Hole, presented by the Houston Open, located in Center Field section 157, is your one-stop shop for all Houston Open Merchandise. While there, fans can grab a variety of beers and wines, fresh and healthy food options including salads, fruit cups and vegetable cups, and last minute snacks and energy drinks.

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ADDRESS

The physical address for the Houston Astros Baseball Club is Union Station, 501 Crawford Street, Houston, TX 77002.

Any correspondence can be mailed to the Houston Astros at
P.O. Box 288,
Houston, TX 77001-0288.

AISLE POLICY

As a courtesy to seated guests, fans returning from the main concourse are asked to wait until an at bat is complete before accessing the aisle.

ANIMALS

Animals, except for trained dogs or service animals assisting visitors with disabilities, are not permitted on Minute Maid Park property.

ANTHEM SINGERS

Any individual or small group (6 people or fewer) wishing to perform the National Anthem prior to an Astros game or God Bless America during the 7th Inning Stretch during Sunday home games must submit an .mp3 file or YouTube link of the singer(s) performing an a cappella version of the National Anthem or God Bless America to anthem@astros.comPieces should be performed traditionally and be no more than 90 seconds. For more information, call (713) 259-8869.

ASTROS BUDDIES KIDS CLUB

The Astros Buddies Kids Club, presented by BBVA, is the Houston Astros official fan club for kids 12 and under. For $30, Buddies members receive a ticket voucher good for four (4) Astros tickets to select Buddies game dates (up to a $76 value), an Astros Buddies backpack, cap and socks, and exclusive Buddies-only opportunities throughout the season with Astros players. More information and memberships are available at www.astros.com/buddies and at the Buddies Information Booths located near Section 131 and in the Atrium near Section 105 on game days, through the end of the 4th inning.

ASTROS FOUNDATION

The Astros Foundation, the official 501(c)(3) team charity of the Houston Astros, seeks to harness the passion of baseball fans to support youth baseball and softball programs, the recognition and honor of our nation's military, childhood cancer awareness and efforts to reduce homelessness. Its cornerstone initiatives include the Community Leaders program, the Astros Youth Academy and the Astros RBI program. For more information, please visit www.astros.com/foundation.

ASTROS RBI PROGRAM

Organized in 1989, RBI (Reviving Baseball in Inner Cities) is a MLB program that provides young athletes an opportunity to combine athletics and academics. The Astros RBI program utilizes the facilities and instructors at the Astros Youth Academy.

ASTROS TEAM STORE

501 Crawford Street
Houston, Texas 77002
(713) 259-8077
1-800-ASTROS4

Non game days:
Regular Hours - Mon-Fri 9-5
Holiday Hours - Mon-Fri 9-5, Sat 10-4
Weekend Hours - Saturday 9-2; closed Sunday (except home games)

Gameday:
For 3pm, 6pm, and 7pm game times, the Union Station Team Store will open at 9am and close an hour before gates or Street Fests. For 1pm games, the Union Station Team Store will not open.

For 6pm and 7pm game times, the Home Plate Team Store will open at 12pm and close an hour before gates. For 1pm and 3pm games, the Home Plate Team Store will not open.

ASTROS YOUTH ACADEMY

A cornerstone of the Astros youth baseball and softball initiative is the Astros Youth Academy, which provides free baseball and softball instruction, life-skills training and academic support to young athletes in the Greater Houston Area. The Academy's experienced staff members serve over 10,000 participants, year-round. The Academy is home to the Astros RBI program, baseball and softball summer camps and clinics. The Astros Youth Academy is located at 2801 South Victory Drive, Houston TX 77088 and is run by the Astros Foundation.

ATMS

Six automated teller machines operated by Amegy Bank are available throughout the ballpark for our fans' convenience. They are located at Sections 108, 112, 132, 218, 315 and near Center Field Gate.

AUTOGRAPHS

Fans may seek autographs from players and coaches from the time the ballpark opens until the batting practice cages are removed (approximately 45 minutes before game time).

Fans will be allowed to wait at the Field Box rails from Section 111 to the Left Field foul pole, and from Section 127 to the Right Field foul pole.

The Houston Astros ask that you show consideration for guests holding tickets for these seating
areas. If you are seeking autographs in a seating location other than your own, you may be asked to proceed to your designated seating location.

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BABIES/TODDLERS TICKETS

Fans age 2 and under may be admitted to Astros games without an admission ticket.

However, they must sit in the lap of an accompanying adult.

BABY CHANGING AREAS

Baby changing tables are available throughout the ballpark in nearly every restroom facility, men's, women's or family. Please ask an usher for the nearest one.

BAG CHECK

In compliance with MLB and Astros security policies, all bags, purses and containers will be searched prior to entry. In addition to other protocols deemed by the security staff, both handheld and walk through metal detectors will be used at all gates to facilitate and expedite entry to Minute Maid Park 
There are no lockers available outside of the ballpark to secure items not allowed inside, nor can any items be held by security staff members. 
Guests will be encouraged to take prohibited items back to their cars. Items left at the gates are not the responsibility of the Houston Astros.
Items that are not permitted in the ballpark and are surrendered to security will not be stored or returned. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, suspicious or offensive.
The following items will not be permitted inside Minute Maid Park:

  • Aerosol cans
  • Alcohol
  • Animals (except for service animals)
  • Bags larger than 16" x 16" x 8"
  • Backpacks are prohibited (exceptions for manufacturer designed diaper bags, Astros Buddies, single-compartment drawstring bags and other bags used for medical reasons may be granted if they are within the MLB bag-size requirements not to exceed 16" x 16" x 8").
    • Backpacks used as diaper bags will not be permitted into the ballpark.
  • Ball retrievers
    • Banners or signs larger than 3' x 2' 
    • Banners must be baseball-related and support teams and players, so long as they are in good taste. 
    • The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. 
    • Management reserves the right to remove any sign deemed inappropriate. 
    • Banners may not obstruct the view of other patrons or interfere with the game in any way.
    • Banners may not be paraded through any part of the ballpark.
    • Banners and/or signs may be displayed between innings only.
    • No items are permitted to be affixed to signs
    • No signs may be affixed to the ballpark
  • Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
  • Cameras with lenses larger than 8 inches
  • Clothing deemed obscene or indecent
  • Coolers - hard sided and Styrofoam coolers, hard plastic inserts for soft sided coolers (soft sided coolers not to exceed bag size of 16"x16"x8")
  • Costumes / Costume masks
  • Drones
  • Fireworks
  • Folding chairs
  • Food in a portion larger than a clear, one-gallon size bag
  • Hover boards and other personal recreational devices
  • Inflatables (i.e. beach balls, basketballs, balloons)
  • Illegal drugs
  • Laser pointers
  • Luggage
  • Noise makers (whistles, horns, bells, etc.)
  • Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
  • Skateboards, roller skates, roller shoes, bicycles, wagons for children
  • Tripods, bipods, or monopods
  • Weapons - including but not limited to firearms, knives, mace
  • Any item deemed inappropriate or hazardous by ballpark security

BALLPARK SEATS

Standing or stepping on ballpark seats may lead to serious bodily injury. The Houston Astros request, for your safety and other ballpark guests, that you do not step, stand or use seats in a manner other than intended at Minute Maid Park.

BANNERS

The Astros welcome banners that support teams and their players, so long as they are in good taste, do not interfere with the game, other guests' enjoyment of the game, cover ballpark advertising or other signage, promote a commercial product or service, or contain language deemed inappropriate by the Houston Astros management. The Houston Astros Baseball Club does not permit signs, posters, or banners which are obscene, slanderous or in bad taste. Management reserves the right to remove any sign deemed inappropriate. Banners may not obstruct the view of other patrons or interfere with the game in any way. Banners may not be paraded through any part of the ballpark. Banners and/or signs may be displayed between innings only.

BATTING PRACTICE VIEWING

For information on how you can view batting practice from the Diamond Club Seats or from the field, please call (713) 259-8342, email tourstaff@astros.com or go to www.astros.com/tours.

BICYCLE PARKING

Bicycle parking is available near the Clock Tower entrance of Minute Maid Park, off Hamilton Street between Texas and Preston. Racks are also available between the Right Field gate and Congress. If additional accommodations are needed due to special circumstances, Minute Maid Park personnel are happy to facilitate with advanced notice.

BIRTHDAY PARTIES

Our fans can enjoy their birthday parties in a big league park! The two-hour birthday party includes a tour of the ballpark, activities such as running the bases or hitting in the batting cage (non-game day) or viewing Astros batting practice from our Diamond Club seats (game day). The birthday person receives a special gift from the Astros and all guests at the party receive a party favor from the team. Cake and Minute Maid juice boxes are included with each party. To schedule a birthday party, please tourstaff@astros.com or, for more information, go to www.astros.com/tours.

BOX OFFICE

The main Minute Maid Park Box Office is located on the southeast side of the ballpark, near the intersection of Texas Avenue and Avenida de las Americas. The address is 1701 Texas Avenue.

Non-Game Day Hours:
Monday-Friday: 8:30 AM - 5:30 PM
Saturday: 9:00 AM - 3:00 PM
Sunday: Closed

Game Days:
Monday-Friday: 8:30 AM - Until the end of the game
Saturday & Sunday: 9:00 AM - Until the end of the game

Please note: During the off-season, the Box Office is closed and does not maintain regular business hours.

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CAMERAS/VIDEO EQUIPMENT

Visitors are welcome to bring video and still cameras into the ballpark. Lenses must be no larger than 8". Tripods and monopods are not allowed in the ballpark.

CENTER FIELD

The center field area of Minute Maid Park offers a modern, communal gathering place for fans of all ages to enjoy before, during and after games all season long.

  • Astros Authentics: Located on the Mezzanine Level in center field, Astros Authentics is the fans' direct source to game-used merchandise from baseballs and bats to lineup cards and game-worn uniforms. 
  • Batter's Eye Box: Situated directly above the Batter's Eye H-Star Logo are five tables of four and 14 barstools that are the only Season Ticket option in center field. These 34 seats are a premium location with all food and non-alcoholic beverages included in the cost of the ticket. 
  • Budweiser Brew House: Located next to the Astros Bullpen and just above the Lexus Field Club, this premier destination features a bar-style atmosphere where fans can mix and mingle without missing any of the action.
  • Champions Pavilion: The center field renovation includes a redesigned Champions Pavilion for Group Sales with a game-day capacity of approximately 150. Guests will find improved video and audio options in this more intimate environment. Champions Pavilion is situated behind the escalator on the Mezzanine Level.
  • Elevator and escalator: The center field area of Minute Maid Park features an elevator near the batter's eye. This elevator can access various levels including the Field Level Suite. The escalator transports guests from the Main Concourse near Shake Shack to the Mezzanine Level near the entrance to Champions Pavilion. The elevators at Section 156 operate as they have in the past and will be staffed to provide optimal service between the Main Concourse and the Mezzanine Level as well as the Coke Corner and the Sports Authority Suite/Suite 99.
  • Lexus Field Club: Before, during, and after the game, this premium space provides a one-of-a-kind experience and is perfect for entertaining guests or rewarding employees. Besides a field-level view of the game, the Lexus Field Club features a variety of amenities, including food and non-alcoholic beverages, access to a premium cash bar, 100 tickets and the premium experience of being able to view Major League batting practice on the field. Bring your gloves! Contact the Astros Premium Sales Team at 713-259-8350 or PremiumSales@astros.com
  • Marketplace: The Marketplace in center field offers a wide variety of fresh and packaged food and beverage items including a wide assortment of salads, fruit cups and vegetable cups. Fans can also pick up last-minute candy snacks and energy drinks.
  • Retail: Astros Retail expanded its presence with a new installation in center field. The store is located under the low track near the centerfield escalators.
  • Shake Shack: With a reputation for fresh, high-quality food, Shake Shack in center field has grown to be a fan favorite on the Main Concourse. The ballpark menu includes a variety of Shack Burgers and SmokeShack favorites. Other options in the restaurant include the Shroom Burger, Chicken Sandwich, and Hot Dog. Fans can finish off the order with Shakes and Concretes.
  • Torchy's Tacos: An award-winning, Texas favorite for more than a decade, Torchy's Tacos offers great food with a local flavor. The center field Mezzanine Level location offers some Torchy's favorites including the Trailer Park, the Beef Fajita, the Fried Avocado, and, of course, the famous Green Chili Queso and Chips.

CHARITY TICKETS PROGRAM

The Houston Astros provide complimentary tickets to local 501(c)(3) non-profit organizations through the Charity Tickets program. Groups interested in receiving tickets to selected games can submit an online application at www.astros.com/charitytickets.

COMMUNITY LEADERS

Developed by Astros Owner and Chairman Jim Crane, the Community Leaders program seeks to provide the next generation of young athletes with the environment and resources they need to develop both physically and mentally. Baseball and softball teach young players the importance of teamwork, perseverance and commitment, principles that will serve them not only on the field, but throughout their lives. Through the help of its generous corporate partners, the program now impacts thousands of children and their youth baseball and softball leagues throughout the city, providing additional resources, instructional player and coaching clinics, infrastructure enhancements, uniforms and equipment at no cost. For its efforts, the Community Leaders program was awarded the 2017 Allan H. Selig Award for Philanthropic Excellence, Major League Baseball's highest honor for the charitable efforts of its clubs.

CONCESSIONS

ARAMARK'S goal is to offer the highest quality food and beverage experience to all fans visiting Minute Maid Park. A variety of food and beverage is available throughout the ballpark at concession stands and portable carts. Please click here for the complete list.

COSTUMES/MASKS

Costumes/masks are not allowed at Minute Maid Park. Houston Astros management reserves the right to refuse entry and refund the ticket price of individual in a costume/mask.

CREDIT CARD POLICY

VISA, American Express, Discover and MasterCard are accepted at the box offices, retail locations, and all concession stands.

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DESIGNATED DRIVER BOOTH

Located near Union Station on the Main Concourse, the Designated Driver Booth is part of the ARAMARK Corporation's "Serves You Right" program. Any person over the age of 21 who goes to the booth and identifies himself or herself as a designated driver will receive a coupon for a free small soda at any of the ARAMARK concession stands.

DRINKING FOUNTAINS

Public drinking fountains are located throughout the ballpark near the restrooms.
Locations include these sections:

  • Main: 107, 111,116,122,127,133,153
  • Club: 209, 215, 223, 229, 233
  • Mezzanine: 252, 253
  • Suite: 9, 23, 37, 49, 63
  • Upper: 307, 310, 319, 323, 327, 334

DROP-OFF/PICK-UP POINTS

Prior to games, fans may be dropped off along any street adjacent to Minute Maid Park, including a protected left lane along Texas Avenue on the south side of the ballpark. Following the game, the Houston Police Department will close Texas Avenue on Crawford Street around Minute Maid Park for approximately 20 minutes. This closure will allow for a safe pedestrian exit of the majority of fans at the game. Once HPD reopens those streets, fan pick-up is available along the south and west sides of the ballpark. Immediate post-game pick-up is permitted along Jackson Street on the south side of Minute Maid Park. However, all vehicles picking up at that location must be attended while drivers are waiting for their guest(s) to arrive. Fans who arrived at Minute Maid Park via charter or school buses will be picked up along Hamilton Street, between Preston and Texas, on the east side of Minute Maid Park.

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ELEVATORS

Elevators for all fans are located in two areas inside Minute Maid Park: on the third base side of the ballpark near Section 109, and on the first base side of the ballpark near Section 128. Limited-access elevators to the Diamond Club, the Honda Club Level and U.S. Trust Suite Level can be found at the Clock Tower entrance. Additional elevators accessing the Mezzanine Level are located behind Section 156.

EMPLOYMENT OPPORTUNITIES

Want to be a part of the team? The Houston Astros are always looking for friendly, service-oriented people to help make our fan experience the best in sports. Many of our available roles are part-time and based on the game schedule. Interested parties should go online to Astros.com/jobs.

EQUIPMENT REQUESTS

All Astros Major League equipment is recycled for use in Spring Training and for our minor league system. Non-profit groups may contact the Recycled Baseball Items Foundation, which is an independent non-team affiliated charity, at www.rbi-houston.org to request assistance in procuring used equipment for your team or league.

ESCALATORS

Escalators for general fan use to the Honda Club Level, U.S. Trust Suite Level, and the Upper Level seating are located at Section 109, near the Union Station entrance. Escalators near the Centerfield Entrance provide access to the Mezzanine. Escalators accessing only the Honda Club Level can be found at the Clock Tower entrance.

EXCHANGES

No refunds, cancellations or exchanges are given for Astros individual game tickets. Season ticket holders and 28-game plan holders are eligible for our Ticket Exchange Program. Call (713) 259-8300 or your personal ticket representative for details.

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FAMILY RESTROOMS

Sixteen family restrooms are conveniently located throughout the ballpark. These single stalled, private bathrooms with baby changing tables are located near the following sections:

  • Main concourse: 106, 111, 127, 131, 154
  • Club level: 208, 214, 229, 233, 252
  • Upper concourse: 315, 317, 325, 329, 336

A private room for nursing mothers is located in the Fan Accommodations Booth at Section 323.

FAN ACCOMMODATIONS CENTERS

Fan Accommodations Centers are open during all Astros games. They are located on the Main Concourse at Section 112 and on the Upper Concourse at Section 323. Services include lost and found, seat relocation, storing of large items (strollers, wheelchairs, etc.) and providing general fan information (schedules, ballpark information, etc.). Fans can contact Astros customer service via twitter at @AstrosAssist for any in-game concerns.

FAN MAIL

Letters to Astros players should be addressed to the individual player at

P.O. Box 288,
Houston, TX 77001- 0288.

If you desire a response, please enclose a self-addressed, stamped envelope. Please keep in mind that players receive a large quantity of mail, so a response may not always be possible. The volume of mail also prohibits the tracking of letters and packages. Additional contact information, including email addresses, will not be released.

FIRST AID

First aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify a guest services representative who will then contact the appropriate emergency personnel.

FOOD & BEVERAGE POLICY

Guests are allowed to bring food and bottled water into Minute Maid Park for Houston Astros games. This policy is specific to Houston Astros game related events and does not apply to special events held at the ballpark (i.e. concerts, tours, corporate events, etc.). Items that do not meet these guidelines will not be able to be held or secured by ballpark staff.

WATER

  • Guests may bring in a factory-sealed, clear plastic bottle of water, no larger than one liter.
  • One bottle per guest.

FOOD

  • Guests may bring in food that is contained in a clear, plastic bag no larger than one gallon in size.
  • One bag per guest.

FOUL BALLS & HOME RUN BALLS

Fans are permitted to keep foul balls and home runs hit into occupied seating areas as souvenirs; however, fans must not enter the playing area to retrieve balls or otherwise interfere with balls still in play. All fans, especially those sitting along the foul lines in the dugout and field box seats, are cautioned to stay alert for hard-hit foul balls or bats that might leave the field of play. Ticket holders assume all risks and danger incidental to the game of baseball, whether occurring prior to, during or subsequent to the actual playing of the game. The Houston Astros cannot be held responsible for the conduct of other guests when attempting to obtain a foul or home run ball.

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GAME TIMES

For the most up to date game times, please reference the 2019 schedule.  Please call 1-877-9ASTROS for the latest information and news or visit the Season Ticket Headquarters located behind home plate on the main concourse.

GATE OPENING TIMES

Monday-Saturday*: The gates of Minute Maid Park will open two hours prior to game time with access limited to the main concourse and lower bowl seating except for games with giveaways. Full ballpark access begins 90 minutes before first pitch.

Monday-Friday*: The Season Ticket Holder Gate will open 2 ½ hours before the game with access limited to the main concourse and lower bowl seating except for games with giveaways. Some additional exclusions may apply.

Sunday*: The gates of Minute Maid Park will open two hours prior to game time with access limited to the main concourse and lower bowl seating. Full ballpark access begins 90 minutes before first pitch.

*Please note: All gates will open 3 hours prior to First Pitch for all Monday through Saturday games with giveaways. For Sunday games with giveaways, gates will open 2 hours prior to First Pitch. The Season Ticket Holder Gate will not open early on giveaway days.

GOD BLESS AMERICA SINGERS

Any individual or small group (6 people or fewer) wishing to perform God Bless America during the 7th Inning Stretch during Sunday home games must submit an .mp3 file or YouTube link of the singer(s) performing an a cappella version of God Bless America to anthem@astros.com. God Bless America should be performed traditionally. For more information, call (713) 259-8869.

GIVEAWAY POLICY

Gate giveaways are for ticketed fans only while supplies last at guest's point of entry. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion.

For giveaways for ALL FANS, the giveaway item will be distributed at the entry gates 3 hours prior to First Pitch until the start of the 6th inning. Limited quantity giveaways will be available while supplies last at each point of entry beginning 3 hours prior to First Pitch for Monday through Saturday games. Limited quantity giveaways will be available while supplies last at each point of entry beginning 2 hours prior to First Pitch for Sunday games.

All guests must meet the age qualifications for age-sensitive items to be eligible to receive an item (e.g. kids 12 & under). In order to receive an age-sensitive item, the child must be in attendance and will only be eligible to receive one giveaway item. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item.

For jersey and t-shirt giveaways, sizes will be Adult XL, unless noted as a Kids Giveaway, in which case the size will be a Youth Large.

Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. In fairness to all guests, any guest who approaches the distribution area or the distribution staff after he or she has left the area will be denied an item. The Astros are not responsible for lost or stolen items. Lost or stolen items will not be replaced.

Some items may have been damaged during shipping and handling. Please inspect your item upon receipt. If your item is damaged and/or broken, please email in a photo of the damage and your ticket information to promotions@astros.com. Your claim will be reviewed and a replacement will be mailed to you. Please note all claims must be submitted within 72 hours of the start of the giveaway.

Astros retain the right to change this policy without notice.

GRASS

Prior to the 2015 season, the Houston Astros grounds crew renovated the entire playing surface and installed 2.3 acres of new sod at Minute Maid Park. The grass, named Platinum TE Paspalum, is a turf that over the years has proven a terrific fit for the Minute Maid Park conditions due to its lower sunlight requirements. Platinum TE Paspalum has delivered greener color, an improved wear tolerance, and an increased tolerance to the shade at Minute Maid Park. In 2009, the Houston Astros became the first professional team to select Platinum TE Paspalum for their playing surface. After seeing the excellent results in Houston, two other Major League teams have followed the Astros' lead and installed Platinum TE Paspalum in their baseball fields.

GUEST CONDUCT

Customer Safety & Service is the number one objective of the Houston Astros. The team strives to provide its guests with the most positive baseball experience in the Major Leagues while in a safe, comfortable environment. To help us achieve our goal of outstanding guest service, we ask for fan cooperation in the following areas*:

  • Dress appropriately for baseball. 
  • Respect other guests' ability to enjoy the game. Obnoxious or offensive fans may be asked to leave the ballpark if their behavior is deemed to be offensive to guests around them.
  • Refrain from using foul/abusive language and/or making obscene or derogatory gestures.
  • Please do not bring balloons, beach balls, nets or laser pointers into Minute Maid Park. These items are not permitted at any time.
  • For the safety of all fans, do not interfere with the progress of the game or go onto the playing field. Any fan interfering with a ball in play or going onto the field will be removed from the park and could be subject to arrest.
  • Please sit in your assigned seat and be prepared to show your ticket to an usher or ballpark supervisor upon request.
  • Derogatory language, whether spoken or written, regarding race, ethnicity, gender, religion, disability, age, sexual preference, or national origin is prohibited. Such language, whether directed at fans, players, umpires, or other team members or personnel, is inexcusable, unacceptable, and inconsistent with the spirit of the game of baseball. Vulgar, threatening, bullying, abusive, or offensive language is similarly prohibited.

The Houston Astros maintain a policy of zero tolerance regarding any violation of the Guest Code of Conduct. Any guest who violates the Code of Conduct will be subject to immediate ejection as well as possible arrest and prosecution.

To report a violation of the Code of Conduct, please contact Guest Services immediately. 
Such reports may be made in person at our Guest Services locations, directly to Ballpark Security, by phone at 713-259-8928, or via Twitter using @astrosassist.

*Please see Prohibited Behavior, Prohibited Items, and Prohibited Language for additional information.

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IN-KIND DONATIONS

The Astros are proud to support local nonprofits in their fundraising efforts through our in-kind donations program. All requests must be submitted online by visiting www.astros.com/community and must comply with all guidelines.

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LOST AND FOUND

Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. If items are lost during the game, guests can check with Fan Accommodations in Section 112. Please note that items delivered to Lost and Found will be held no longer than 30 days with the exception of credit cards which will be shredded within 72 hours for customer protection. Guest Services may also be contacted at www.astros.com/lostandfound for inquiries or to arrange the pick-up of a lost item.

LOST GUESTS

Please notify the nearest uniformed ballpark employee of a lost guest. Lost individuals will be brought to the Fan Accommodation Centers at Sections 112 and 323.

LOST/STOLEN GAME TICKETS

Please remember that game tickets are like money and should be secured like cash. Stolen tickets will be replaced at no charge, so long as a police report has been filed and documentation has been presented to the Astros ticket office at least 24 hours prior to game time. Fans seeking to reprint tickets that have been lost or misplaced will be charged a fee of $5.00 per ticket at the sole and exclusive discretion of the Ticket Services Staff. All fans are encouraged to utilize the MLB Ballpark App to help secure tickets.

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MASCOT

The Astros Mascot, Orbit, is at every home game and is available to make your next trip to the ballpark extra special with an Orbit Seat Visit package! In addition to entertaining the home crowd at each Astros home game, this loveable alien performs regularly in the community at birthday parties, corporate functions and special events. For more information on a Seat Visit or how to book Orbit for your next event, visit www.astros.com/orbit or call (713) 259-8303.

METAL DETECTORS

In accordance with Major League Baseball's guidelines to ensure fan safety throughout the league, both handheld and walk through metal detectors will be used at all gates to facilitate and expedite entry to Minute Maid Park. Fan safety is a top priority for the Astros. Ambassadors will be placed at each gate to communicate the guidelines to fans prior to entry, and fan feedback will be monitored to make any needed adjustments. The list of permitted and prohibited items for Astros games at Minute Maid Park can be found here.

MOBILE TICKETING

All fans must either have their printed tickets in hand or utilize the MLB Ballpark App or Mobile Account Manager on their mobile devices to access Minute Maid Park and any Astros Street Fests. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.

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NURSING MOTHERS ACCOMMODATIONS

The Houston Astros have established private areas for nursing mothers in three locations of Minute Maid Park. Mamava pods are available on the Main Concourse at the Center Field Gate near the Center Field Team Store and on the Honda Club Level near Section 228. A Mothers Room is located within the Fan Accommodations office on the Upper Level of the ballpark at Section 323.

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OFFICIAL GAME

A game is official after 4½ innings have been completed. To keep score at your seat, guests can purchase official scorecards at retail locations throughout the ballpark.

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PARKING INFORMATION

With the combination of private lots and garages, approximately 25,000 parking spaces are available within a half-mile radius of Minute Maid Park, including many ADA spaces. Additionally, there are thousands of on-street parking spaces. Season parking packages are available by calling (713) 259-8500. Individual game parking passes are available in Lot C and can be purchased on Astros.com or by calling 1-877-9ASTROS. Charter and school buses should park on Bastrop Street, just three blocks east of US 59.

PETS

Animals, except for trained dogs or service animals assisting visitors with disabilities, are not permitted on Minute Maid Park property.

PHOTO SESSIONS

Would you like to have your engagement, graduation, bridal, birthday, family or company photos at the home of the Houston Astros? Bring your photographer and have your photo taken at various locations throughout the park, including the upper deck, dugout and behind home plate. The manual scoreboard also serves as a great way to "save the date" for a future event such as a wedding, graduation or quinceañera. To schedule a one-hour photo session, email tourstaff@astros.com or, for more information, visit www.astros.com/tours.

PROHIBITED BEHAVIOR

The following actions and behavior are violations of the Guest Code of Conduct and are prohibited:

  • Acting in a manner that is unruly, disruptive, and/or illegal.
  • Displaying inconsiderate, vulgar, threatening, bullying, abusive, offensive, or otherwise inappropriate behavior toward Team Members and/or other Guests.
  • Using foul/abusive language and/or making obscene or derogatory gestures.
  • Displaying obscene, indecent, and/or inappropriate clothing.
  • Displaying profane or inflammatory images or language.
  • Intentionally placing, dropping, tossing, or hurling any substance or object onto the playing field.
  • Interference with the progress of the game.
  • Going onto the playing field.
  • Interfering with a ball in play.
  • Intentionally making physical contact with a sports participant.
  • Fighting, taunting, or making threatening gestures.
  • Smoking, including the use of electronic cigarettes, or using smokeless tobacco.
    • Unless in an authorized or designated area.    
  • Damaging or attempting to damage the Stadium and/or its contents or property.
  • Possessing or using illegal drugs or abusing prescription drugs.
  • Obstructing the view of other Guests with excessive standing.
  • Sitting or standing on seat backs, standing on seats, or stepping over/on seats.
  • Standing or sitting in the walkways, aisles, or ramps.
  • Placing cups or other items on walls or ledges.
  • Throwing or kicking objects.

PROHIBITED ITEMS

  • The following items will not be permitted inside Minute Maid Park:
  • Aerosol cans
  • Alcohol
  • Animals (except for service animals)
  • Bags larger than 16" x 16" x 8"
  • Backpacks are prohibited (exceptions for manufacturer designed diaper bags, Astros Buddies, single-compartment drawstring bags and other bags used for medical reasons may be granted if they are within the MLB bag-size requirements not to exceed 16" x 16" x 8").
    • Backpacks used as diaper bags will not be permitted into the ballpark.
  • Ball retrievers
  • Banners or signs larger than 3' x 2'
    • Banners must be baseball-related and support teams and players, so long as they are in good taste. 
    • The Astros do not permit signs, posters or banners which are obscene, slanderous or in bad taste. 
    • Management reserves the right to remove any sign deemed inappropriate. 
    • Banners may not obstruct the view of other patrons or interfere with the game in any way.
    • Banners may not be paraded through any part of the ballpark.
    • Banners and/or signs may be displayed between innings only.
    • No items are permitted to be affixed to signs
    • No signs may be affixed to the ballpark
  • Beverages & containers other than factory-sealed plastic water bottles 1 liter or less
  • Cameras with lenses larger than 8 inches
  • Clothing deemed obscene or indecent
  • Coolers - hard sided and Styrofoam coolers, hard plastic inserts for soft sided coolers (soft sided coolers not to exceed bag size of 16"x16"x8")
  • Costumes / Costume masks
  • Drones
  • Fireworks
  • Folding chairs
  • Food in a portion larger than a clear, one-gallon size bag
  • Hover boards and other personal recreational devices
  • Inflatables (i.e. beach balls, basketballs, balloons)
  • Illegal drugs
  • Laser pointers
  • Luggage
  • Noise makers (whistles, horns, bells, etc.)
  • Poles or sticks of any kind (i.e. flagpoles, broom handles, nets)
  • Skateboards, roller skates, roller shoes, bicycles, wagons for children
  • Tripods, bipods, or monopods
  • Weapons - including but not limited to firearms, knives, mace
  • Any item deemed inappropriate or hazardous by ballpark security

PROHIBITED LANGUAGE

Derogatory language, whether spoken or written, regarding race, ethnicity, gender, religion, disability, age, sexual preference, or national origin is prohibited. Such language, whether directed at fans, players, umpires, or other team members or personnel, is inexcusable, unacceptable, and inconsistent with the spirit of the game of baseball.  

Vulgar, threatening, bullying, abusive, or offensive language is similarly prohibited.

The Houston Astros maintain a policy of zero tolerance regarding any violation of the Guest Code of Conduct. Any guest who violates the Code of Conduct will be subject to immediate ejection as well as possible arrest and prosecution.

To report a violation of the Code of Conduct, please contact Guest Services immediately. 
Such reports may be made in person at our Guest Services locations, directly to Ballpark Security, by phone at 713-259-8928, or via Twitter using @astrosassist.

PROPOSALS

Plan to get engaged? What better place is there for the Astros' biggest fans to cherish that special moment than at Minute Maid Park? For more information on proposals at the home of the Houston Astros, email tourstaff@astros.com, or go to www.astros.com/tours.

PUBLICATIONS

The Houston Astros produce several publications throughout the baseball season.

Media Guide: Nearly every detail of a current Astros player's baseball career is chronicled in the annual Astros Media Guide. You will also find information on the club's history, records, minor league affiliates and front office personnel. To purchase, contact the Communications office at (713) 259-8900.

Astros Official Game Day Magazine: The monthly Astros Game Day Magazine gives fans an inside look at Astros players, an Astros-themed kids section and much more. Available at stands throughout the ballpark or online at astros.com/magazine.

Scorecards: For dedicated baseball fans, scorecards are for sale at any retail location.

Yearbook: The Astros 2019 official team yearbook will be available throughout the ballpark beginning in June. Pre-orders can be purchased by contacting the Astros Communications office at (713) 259-8900.

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RADIO

Houston's KBME Radio, 790 AM, is the English language flagship, with Robert Ford and Steve Sparks calling the entire season. The Astros pregame show begins 25 minutes prior to game time on 790 KBME and the postgame show ends 25 minutes after the game.

Every Astros game is also broadcast live in Spanish on La Nueva 94.1 FM. The Astros pregame show begins 15 minutes prior to game time and the postgame show ends 15 minutes after the game.

NEW FOR 2019: Radio Station KTRH, 740 AM, will air the Houston Astros night games beginning at 7:00 p.m. This will significantly impact local coverage and improve the signal throughout the Houston Market including San Antonio and elsewhere.

Please visit astros.com/radio for all 2019 Astros Radio Network information.

RECYCLING

The Houston Astros promote recycling in Minute Maid Park. Fans can assist in this effort by depositing all plastic and aluminum beverage containers in the 135 Waste Management recycle receptacles located throughout the ballpark.

RE-ENTRY INTO THE BALLPARK

As part of the Astros' ongoing commitment to the safety of all fans, there is no re-entry into the ballpark once fans are scanned in, a policy consistent with the Astros postseason game day protocol, as well as with other sports and entertainment venues around the country. All fans must either have their printed tickets in hand or utilize the MLB Ballpark App on their mobile devices to access Minute Maid Park and any Astros Street Fests. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site.

RETAIL LOCATIONS

Merchandise may be purchased year-round at the Official Astros Team Store located in the lobby of the Union Station building (at the corner of Texas Avenue and Crawford Street). On non-game days our Union Station Team Store is open Monday through Friday from 9Am to 5PM and on Saturdays from 9AM to 2PM. During Astros games, a second team store, located behind home plate on the Main Concourse is also open to showcase fan favorites in souvenirs and memorabilia. There are also several souvenir locations throughout the ballpark. Inquire at a Fan Accommodation Center for the nearest locations, or call 713-259-8077 for all retail information requests. Merchandise is also available via the Internet at the Houston Astros official website, www.astros.com.

ROOF

The roof of the ballpark provides the best of both baseball worlds - open air and the great outdoors or the air-conditioned comfort of the indoors. Designed in three moving components, the roof spans more than 6 acres and retracts to reveal the largest open area of any retractable roofed baseball stadium built today. It is designed to open or close in 12 - 20 minutes and also withstands hurricane conditions.

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SCALPING

The resale of Astros Game Tickets is strictly prohibited on Minute Maid Park property. Any persons caught doing so shall be brought to the attention of the proper authorities. To avoid problems with counterfeit, stolen, void, or inflated tickets, purchase them only at the Minute Maid Park Box Office, over the phone at 1-877-9ASTROS, or from an authorized outlet.

SCHEDULES

Handy pocket schedules are available free wherever Astros tickets are sold (while supplies last.) To order schedules by mail, write to Astros schedules, P.O. Box 288, Houston, TX 77001-0288. Please specify the number of schedules needed.

SCOREBOARD GREETINGS

To make a special event even more memorable, fans may request a message on our Mezzanine ribbon board for a fee of $100 at www.astros.com/scoreboard

SEASON TICKETS

The Houston Astros offer a variety of packages for fans interested in the benefits of being a season ticket holder. For more information, contact the season ticket office at (713) 259-8500.

SEASON TICKET HQ

Members of the Astros Season Ticket Sales and Services team will be on-site for all Astros home games through the 5th inning. The Season Ticket HQ is located on the main concourse behind home plate near the Insperity Club.

SECURITY

Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, immediately notify a uniformed member of the Astros staff or a Platinum security officer. The Houston Police Department will be on hand before and after every Astros home game to assist in fan safety and traffic management.

SERVICES FOR GUESTS WITH DISABILITIES

Minute Maid Park meets and exceeds all service and structural requirements stipulated by the Americans with Disabilities Act. The following services are available to accommodate the needs of our fans with disabilities.

Assistive Listening Devices (ALD): These devices, which carry the Public Address System comments, are available for our fans with hearing impairments. The devices are available at our Fan Accommodation Centers at Section 112 on the Main Concourse and Section 323 on the Upper Concourse. Identification will be required to check out the devices.

Captioning Board: The Houston Astros are the first Major League ball club to install a captioning board for the benefit of our fans with hearing impairments. Located above the Mezzanine level in Right Field, the board will display the PA announcer's comments, as well as other in-game information.

Telephone Display Devices (TDD): Fans with hearing or speech impairments are offered these text telephones for their use. Stations are available in the Fan Accommodation Centers in Sections 112 and 323.

Wheelchair Seating: Wheelchair seating for fans with mobility concerns is available throughout Minute Maid Park. Prices will vary depending on seating level. Please inform the ticket representative of your special seating needs at the time of purchase. Call (713) 259-8500 for details or visit the Minute Maid Park Box Office.

Courtesy Wheelchair Service: The Houston Astros provide courtesy wheelchair service at all home games. Once a guest arrives at the gate and requests this service, a wheelchair will be dispatched and an attendant will take the fan to his/her seating area. When the guest is ready to depart, the service is also available to take him/her to the exit.

Braille Signage: Braille and tactile signage is located throughout the ballpark.

SPEAKERS BUREAU

Front office personnel represent the Astros at speaking engagements year-round. Requests must be submitted in writing at least six weeks prior to the event on the organization's letterhead. The letter should provide as many details as possible and be sent to the Community Development department, Houston Astros, P.O. Box 288, Houston, TX 77001-0288.

SPECIAL EVENTS

With more than 15 diverse event spaces, Minute Maid Park offers a unique and unforgettable experience for all your guests. Whether you are planning a gala, holiday party, luncheon, conference, trade show, meeting or team building activity, Minute Maid Park is the perfect place to host an event your guests will always remember. For more information, or to book your next event, call (713) 259-8800 or send an e-mail to specialevents@astros.com.

SPECIAL FEATURES

Hall of Fame Alley: Fans taking a stroll through what was previously known as Home Run Alley, located above left field, will come face to face with Astros history in the new Hall of Fame Alley presented by Houston Methodist. The inaugural Astros Hall of Fame inductee class includes 16 members: Bob Aspromonte, Jeff Bagwell, Craig Biggio, Jose Cruz, Larry Dierker, Gene Elston, Milo Hamilton, Joe Morgan, Joe Niekro, Shane Reynolds, J.R. Richard, Nolan Ryan, Mike Scott, Jim Umbricht, Don Wilson and Jimmy Wynn. Hall of Fame plaques for each of the Class of 2019 inductees will be revealed on Saturday, August 3rd during Hall of Fame Weekend in a special pregame ceremony.

Home Run Porch: Astros fans have a unique opportunity to keep a part of history at Minute Maid Park. Along the main concourse in left field, the Astros have created a home run porch on which fans can stand to await their favorite player's home run. Also located on the porch is an old-fashioned Phillips 66 gas pump that keeps a running total of every Astros home run hit at Minute Maid Park. The Astros enter the 2019 season with 1,808 homers.

The Train: As the Astros forge into a new era of Houston baseball, we remember this city's great history and the integral role of railways in the development of Houston. With Minute Maid Park connected to Houston's Union Station building, the past has been connected with the future. To keep the historical spirit alive, Minute Maid Park features a 1860s-replicated train locomotive that heralds the opening of ballpark gates and other special events.

SPRING TRAINING

FITTEAM Ballpark of the Palm Beaches in West Palm Beach, Fla., is the Spring Training home of the Houston Astros. Log on to www.fitteamballpark.com for more information.

SMOKING

Smoking is strictly prohibited on the pedestrian ramp, on all concourses, and in any of the stairwells. Smoking is also prohibited within 25 feet of the ballpark entrances and exits. The no smoking policy includes the use of e-cigarettes and similar products.
Smoking at Minute Maid Park is allowed only in the designated smoking areas.

  • All fans have access to the designated smoking area at Section 310 on the Upper Concourse.
  • Fans on the Honda Club Level may access the designated smoking area near Section 219.
  • Guests on the U.S. Trust Suite level have access to the designated smoking area along the 3rd base concourse

SHOOTING STARS

The Coca-Cola Astros Shooting Stars are the spirit and energy of the Houston Astros! They have quickly become Houston fan favorites during Astros home games at Minute Maid Park, where they can be found tossing souvenirs to fans, dancing on the dugouts and singing along during the 7th Inning Stretch. The Coca-Cola Astros Shooting Stars also appear throughout the Houston community, delivering spirit and passion on and off the field. With the perfect combination of Texas charm and boundless enthusiasm, the Coca-Cola Astros Shooting Stars are sure to make your next trip to Minute Maid Park a memorable one! For more information on the team, or how to book the Coca-Cola Astros Shooting Stars for your next e vent, visit www.astros.com/shootingstars or call (713) 259-8303.

SHUTTLE CREW

The Astros Shuttle Crew is the club's official street team that can be found out in the Houston community bringing Astros-themed fun to a variety of events with their signature inflatable attractions and giveaway items. The Astros Shuttle Crew is also at all home games at Minute Maid Park, ready to set fans up with their very own Astros Buddies Kids Club memberships!

STANDING ROOM

A limited number of standing room tickets will be made available for sold-out games only, per the discretion of the ball club. Standing room is located behind the green lines along the main concourse. SRO is not available in front of the Insperity Club. Fans with SRO tickets may not occupy areas behind the seats on the Mezzanine, Club, or Terrace levels. These spaces are designated as walkways or are part of the handicap seating and may not be occupied or utilized as SRO areas.

STROLLERS

Strollers are allowed inside Minute Maid Park. However, strollers may not be stored in any seating area and may not be used to occupy handicap seating or SRO spaces. After entering the ballpark, fans should visit a Fan Accommodations window and ask an usher for assistance with storing a stroller in Fan Accommodations.

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TAILGATE PARTIES

Tailgate parties will not be allowed on any of the facility parking lots. The Houston Police Department will strictly enforce open container laws in Downtown Houston.

TICKET OFFICE

The main Minute Maid Park Box Office is located on Texas Avenue. During the season, its hours are 8:30am-5:30pm on weekdays, and 9:00am-2:00pm on Saturdays. It will also remain open through all home baseball games until 30 minutes after the final out. On Sunday game days, the box office opens at 9:00am. These game hours also apply to the Advance Ticket Sales Windows at Section 112. For the offseason, the box office hours are 8:30am-5:30pm, Monday through Friday.

TOURS

Get an insider's view of the home of the Houston Astros. See areas of Minute Maid Park normally inaccessible to the public, such as the press box, suites and the dugout. School groups can enjoy tours specially geared for our younger fans, and guests on our Owner's Experience Tour can view batting practice from the field. For more information on the year-round tour opportunities, call (713) 259-8342, email tourstaff@astros.com, or go to www.astros.com/tours.

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UBER PICKUP AND DROPOFF

An Uber pickup and drop-off is located just outside the center field gate on Crawford Street between Preston Street and Congress Avenue. The Uber pickup and drop-off point allows fans to have access to a safe, reliable ride to and from Minute Maid Park and gives fans easy access to all of the new center field attractions.

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VIDEO BOARD

Fans visiting the ballpark can enjoy crisp and clear action replays and video just as if they were watching a television. Minute Maid Park also features an LED ribbon board stretching more than 1,000 feet from foul pole to foul pole along the bottom edge of the Suite Level.

VISITING TEAM FANS

Visiting team fans are our guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection from Minute Maid Park.

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WEDDINGS

A unique venue is every couple's dream for their special day, and Minute Maid Park is the perfect place to create a magical evening you and your guests will never forget. Whether you are planning an elegant reception or a rehearsal dinner, our event locations offer a variety of settings for your special occasion. The Union Station Lobby is one of Houston's premiere reception locations with the historical architecture of the original train station for Houston built in 1911. Not only are the Corinthian-style columns and original marble a sophisticated setting that brides adore, but the novelty of being at Minute Maid Park provides a welcoming environment for guests to relax and enjoy being at the home of the Houston Astros. For every ballroom there is a bride and for every ballpark there is a groom! For more information, or to book your next wedding reception, call (713) 259-8800 or send an e-mail to specialevents@astros.com.

WILL CALL

Astros Will Call ticket orders can be picked up at any Box Office window at Minute Maid Park, anytime the Box Office is open. During the Astros season, the Box Office is open from 8:30 a.m. until 5:30 p.m. Monday through Friday, and on non-game Saturdays from 9:00 a.m. until 3:00 p.m. When the Astros are playing at home, the Box Office remains open until the game is complete. The Box Office is closed on non-game day Sundays. Please present a valid, picture I.D., such as a state-issued driver's license, to pick up your tickets. In locating your order, it is helpful to have your order ID or account number, as well as the identity and contact information for the person or company from whom you purchased your tickets. Tickets must be picked up by the party who placed the order, unless that party designates another individual as an alternate pick up name. We hope that you enjoy your game!

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