MLB Ballpark App - Multi-Factor Authentication FAQ
Ballpark app Multi‑Factor Authentication (MFA) FAQs
What is Multi‑Factor Authentication (MFA) in the Ballpark app?
Multi‑Factor Authentication (MFA) adds a second check to confirm it is you when you sign in to your MLB account in the Ballpark app. You enter your email and password, then a 6‑digit code sent to your email or mobile phone.
Why is MFA being added to my MLB account?
MFA helps protect your Guardians tickets and personal information from unauthorized access. Verifying both your email and mobile number makes your MLB account more secure than a password alone.
When will I have to start using MFA?
You will need an MFA‑enabled version of the Ballpark app for the 2026 season.
What do I need before I start?
You will need access to the email on your MLB account and a mobile phone number that can receive text messages.
First‑time MFA setup in the Ballpark app
How do I set up MFA the first time I log in?
After updating the Ballpark app, you log in with your MLB email and password, verify your email with a 6‑digit code, and enroll your mobile number with a 6‑digit text code.
What are the step‑by‑step instructions for first‑time setup?
- Open the MLB Ballpark app and tap to log in.
- Enter your MLB email and password (you may have to update your password).
- Enter the 6‑digit code sent to your email.
- Enter your mobile number when prompted.
- Enter the 6‑digit code sent by text.
- Once verified, you can access your Guardians tickets.
Do I have to add a mobile number?
Yes. Enrolling a mobile number is required when you complete MFA for the first time so you can receive text codes.
Logging in after you have enrolled
How often will I have to log in again?
You will be asked to log back in about every 60 days, though this timing may be adjusted.
What does login look like after I have set up MFA?
- Open the Ballpark app and sign in with your MLB email and password.
- Choose to get a 6‑digit code by email or text.
- Enter the code to verify your identity and access your tickets.
After enrollment, you can choose email or SMS for your 6‑digit code when you sign in.
Using MFA when buying tickets on the web (MyProVenue)
How does MFA work when I buy tickets online through MyProVenue?
If you choose “Checkout with MLB account,” you log in and complete MFA as part of the purchase flow. You verify your email and, if needed, enroll your mobile number with 6‑digit codes before checkout.
What are the steps during an online ticket purchase?
- Select your Guardians game and seats.
- Choose “Checkout with MLB account.”
- Log in and enter the 6‑digit email code.
- Enroll and verify your mobile number with a 6‑digit text code if prompted.
- Continue to the next step of checkout.
Managing your MFA details
Can I change the mobile number I use for MFA?
Yes. You can enroll a new mobile number in your MLB Account Settings on mlb.com, then use it for future MFA codes.
What if I no longer have access to the email on my MLB account?
Contact MLB Customer Service to review options.
Troubleshooting MFA issues
I did not receive my 6‑digit email code. What should I do?
Confirm you are entering the correct phone number or the correct address. Contact MLB Customer Service if the code still does not arrive.
I am stuck on the verification screen. Who can help?
If you cannot complete MFA and access your tickets, MLB Customer Service can help troubleshoot and escalate complex cases to MLB’s Information Security team and partners.
Getting help
How can I contact MLB Customer Service about MFA?
Email: customerservice@mlb.com
U.S. phone: (866) 244‑2297
International phone: (315) 203‑6761