Season TicketsSTM Exchange FAQs
What is the deadline to exchange out of a game?
Tickets must be turned in at least two hours in advance of the game that you are not attending to be considered eligible for exchange. All ticket exchange transactions must be finalized in advance of the two hour deadline, any transactions not completed prior to the deadline will be cancelled.
Can I exchange tickets on my smart phone?
Yes, Tickets can be exchanged through your My Tickets account on a desktop or laptop computer, as well as a mobile or tablet device.
What games can I exchange into?
All home games eligible (except Opening Day) for exchange into all other home games throughout the year, subject to availability. As a reminder, tickets for past games are unable to be exchanged. For tickets to be eligible for exchange, the exchange will need to be processed at least two hours in advance of the scheduled start time of the game you are turning in.
Is there a cost to exchange my season tickets?
As a valued Season Ticket Member, you have the ability to exchange tickets to games you can't attend. When applicable, ticket exchange fees may apply. Ticket exchange fees are based off of a special Season Ticket Member Exchange pricing scale.
What tickets are eligible to be exchanged?
Opening Day is ineligible to exchange, along with any game during the regular season that reaches a sell-out, as well as tickets purchased outside of your season ticket plan. All other season tickets are eligible to be exchanged.
Can I exchange tickets the day of the game, in-person at the box office or over the phone?
All ticket exchanges must be made through your account at www.cleguardians.com/mytickets, at least 2 hours prior to the scheduled start of the game you are turning in. Exchanges will not be processed in-person or over the phone.
When I exchange tickets, can I select the section, row and seat numbers for my tickets?
Yes! You are able to select your exact seating location within the ballpark, using our interactive seat map.
Can I upgrade my season tickets for an upcoming game?
Yes. You have the option of exchanging your tickets into any seating location in the ballpark, subject to availability.
Can I exchange multiple games into one game?
Yes. If you are looking to exchange multiple games into one game, you will need to process each transaction separately.
Will I have access to the Season Ticket Holder only gates when entering with exchanged tickets?
Yes, you are able to enter the ballpark through the Season Ticket Holder only gates with the tickets you exchanged into.
Do season ticket partners have access to the ticket exchange program?
Yes. All registered Ticket Partners are eligible for the ticket exchange program.
Will I be able to exchange tickets that I received through the ticket exchange program?
Yes! You are able to exchange tickets you have received through the ticket exchange program. The value of the tickets received will be the value applied to the new game you are exchanging into.