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loanDepot park Information Guide

A

Americans with Disabilities Act (ADA) Services

Guests who require accommodations and special services should contact Guest Services at 305-480-1300 or text at 305-480-4999, or locate a Guest Services Team Member throughout the ballpark

Accessible Parking

Accessible parking is available in all four (4) parking garages and two (2) surface parking lots (Humana Lot/East Lot 2 & East Lot 3) on a first come, first served basis. A hanging placard or disability license plate is required to be granted access to accessible parking.

Accessible Seating

Wheelchair accessible and semi-ambulatory seats with operable armrests are located in various sections on all ballpark levels.

1 companion/escort may accompany Guests with disabilities in designated seating areas.

For more information on wheelchair accessibility and/or tickets, please contact the Marlins Ticket Office at 1-877-MARLINS.

Braille and Tactile Signs

Braille and tactile signs for the visually impaired are located throughout the ballpark on all concession, restroom and exit signs.

Closed Captioning

Closed captioning is available at each end of the ribbon display board located on the Legends Level, directly below Sections 201 and 228.

Electrical Outlets

Electrical outlets for recharging wheelchairs and other medical equipment can be found at the following wheelchair accessible seating areas:

  • Promenade Level: Sections 1, 9 - 20, 28, 30 - 31, 35 and 39
  • Legends Level: Sections 205, 211, 220 and 223
  • Vista Level: Sections 309 - 311, 317, 319, 320 and 322

Elevators

Please see "Elevator" section for more information or click here.

Ramps
Please see "Ramps" section for more information or click here.

Restrooms/Family Restrooms

Please see "Restrooms/Family Restrooms" section for further information or click here.

Seating Relocations

If for any reason a ticketed Guest's seat does not accommodate a disability, he/she may qualify for relocation. All relocation cases are handled by Guest Services Supervisors located throughout the ballpark.

Special Needs Strollers

Strollers for children with disabilities are permitted throughout all levels of the ballpark.

Wheelchair Requests/Assistance

Wheelchair transportation to and from seats is available to Guests. Assistance can be requested at any ballpark Entrance or by locating any Guest Services Team Member. Guests can also text the number 305-480-4999 with your name and location to request a wheelchair. Wheelchair attendants will be equipped with Personal Protective Equipment (PPE) and will disinfect high-touch areas of the wheelchair between each use.

All ticket windows, concessions, bars, restrooms and ramps throughout the ballpark are accessible to Guests with disabilities.

View a map of the ballpark using the official ballpark mobile app: the MLB Ballpark app.

Administrative Offices

Address
Miami Marlins
501 Marlins Way
Miami, FL 33125

Phone Numbers and Email
Receptionist: (305) 480-1300
Sales and Service: (305) 480-2525
Email requests may be sent to [email protected]

Office Hours

Non-Gameday: Monday - Friday: 9:00 AM - 6:00 PM** Gameday:** Monday - Friday: 9:00 AM - Conclusion of Game, Saturday - Sunday: 10:00 AM - Conclusion of Game

Advertising Opportunities

Reach consumers at their points of passion and elevate your business through partnering with one of the most innovative organizations in sports and entertainment, the Miami Marlins. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results that drive your business. For more information, email us at [email protected].

Aisles, Seats and Stairways
To support social distancing, seating areas have been configured to provide proper distancing between ticketed groups. Guests are asked to do their part and maintain pod integrity throughout the game.

To help enhance the Guest experience and ensure safety for all events at the ballpark, sitting or standing in the aisles, in the stairways, on seat backs and on seats, or stepping over/on seats is not permitted. Guests will be asked to return to their seats if spotted performing any aforementioned actions. As a courtesy to others, we request that Guests refrain from walking in aisles while players are inside the batter's box.

Guests MUST wait for a "BREAK IN ACTION" before returning to their seats (e.g. after an out is made, pitching changes, between innings).

Alcohol Policy

The Miami Marlins and Levy Restaurants, Inc., the concessionaire at the ballpark, promote the responsible sale and consumption of alcoholic beverages. The Marlins ask for Guests to conduct themselves in a manner that will help ensure a positive experience for everyone at the ballpark.

Guests are NOT permitted to:

  • Bring alcoholic beverages inside the ballpark
  • Enter the ballpark under the influence of alcohol when appearing intoxicated and/or unmanageable
  • Pass alcohol to minors
  • Possess alcohol under the age of 21
  • Exit the ballpark with alcoholic beverages

Alcohol Serving Per Purchase

  • There is a two (2) alcoholic beverage, or one (1) double purchase, limit per legal adult (21 years of age or older) with valid form of I.D.
  • Guests who appear to be 30 years of age or younger purchasing alcohol must produce a valid form of I.D.

Alcohol Sales Cut-Off Time:

  • Sales in the seating bowl, at general concession and portable stands will be discontinued at the completion of the 7th inning of each baseball game
  • Sales in The Club: DEX Imaging and Suites will be discontinued one hour after the completion of each baseball game
  • Sales cut-off time for all events other than baseball games will be determined by the Marlins on a case-by-case basis at least 10 days before the event. For the specific sale cut-off time for an event at the ballpark call (305) 480-1300 within 10 days of the event.

The Miami Marlins advise everyone to drink responsibly. Underage drinking and consumption of alcohol while impaired or intoxicated will be handled in a prompt and safe manner.

Violation of this "Alcohol Policy" may result in immediate ejection, citation, arrest, or further legal consequences.

Animals

Service animals for Guests with disabilities are welcome at all ballpark events as long as the animal is not a danger to others and it does not interfere with others through unwanted attention, barking, inappropriate toileting, etc. If specific accommodations are required for service animals, please contact Guest Services at (305) 480-1596.

Announcements and Paging

Paging over the ballpark public address system is available for medical emergencies by locating a Guest Services Team Member throughout the ballpark.

Autograph Policy

For the health and safety of players and team personnel, autographs will be discouraged throughout the 2021 season. Guests will not be permitted to access the lower areas of the seating bowl prior to first pitch to seek player autographs.

Automated External Defibrillator (AEDs)

Automated External Defibrillator (AED) devices are used to assist lay personnel in providing early intervention using cardiac defibrillation for cardiac arrest patients.

These devices can be found in the following locations:

  • Promenade Level: Section 6 adjacent to the elevators
  • Vista Level: Section 306 outside of the First Aid Room entrance

Automated Teller Machines (ATMs)

Electronic payment is preferred at all concession, retail and 50/50 raffle ticket locations.

Automobile Trouble

Complimentary to all ballpark Guests, Roadway Towing and Transportation provides emergency roadside assistance within our parking garages and surface lots. Services are available beginning one hour before first pitch and up to two hours after baseball games conclude.

Services include:

  • Battery jump-start
  • Lock-out assistance
  • Inflating a flat tire

A fee will apply if a vehicle is requested to be moved off property. Guests requiring these services should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Services Team Member or Miami Police Officer for assistance. The Miami Parking Authority customer service hotline number is (305) 579-4900. Guests may also contact Roadway Towing & Transportation directly by calling (305) 593-7474.

B

Baby Changing Tables

Baby Changing Tables can be found in the following locations:

  • Field Level:
  • Men's Restrooms: 1st ThirdFirst Base Dugout Club & Humana Cabana Field Seat Access Tunnels
  • Women's Restrooms: 1st ThirdFirst Base Dugout Club & Humana Cabana Field Seat Access Tunnels
  • Promenade Level:
  • Men's Restrooms: Sections 2, 10, 15, 22, 25, 36 and 39
  • Women's Restrooms: Sections 3, 17, 14, 21, 24, 35 and 40
  • Family Restrooms: Sections 2, 7, 22 and 39
  • Founders Level:
  • Men's Restrooms: Suite Corridor
  • Women's Restrooms: Suite Corridor
  • Legends Level:
  • Men's Restrooms: Sections 203, 209, 221, 224 and Suite Corridor
  • Women's Restrooms: Sections 201, 210, 221, 224 and Suite Corridor
  • Family Restrooms: Sections 201, 209 and 221
  • Vista Level:
  • Men's Restrooms: Sections 304, 309 and 315
  • Women's Restrooms: Sections 303, 308, 313 and 320
  • Family Restrooms: Sections 302, 312 and 318

Bag Policy

To reduce interactions with personal belongings, only clear bags and diaper bags no larger than 16”x16”x8” will be permitted. Clear bags can be plastic, vinyl or PVC material only. Exceptions will be made for bags for medical purposes. The Marlins reserve the right to thoroughly inspect approved bags, clothing, or other articles prior to entry into the ballpark. The Marlins may prohibit entry to any Guest or require removal of any items at their sole discretion.

Ballpark Events

The ballpark is home to much more than just baseball. Its uniqueness and attractiveness have made the venue ideal for world-class entertainment, hosting many sporting events as well as many business and entertainment events. Examples include:

  • Banquet and Awards Dinners
  • Bar/Bat Mitzvahs
  • Birthday and Holiday Parties
  • Concerts
  • Corporate Events and Conferences
  • Fundraisers and Trade Showcases
  • Press Conferences
  • Product Launches
  • Public Consumer Shows
  • Sporting Events (e.g. soccer, football, boxing, etc.)
  • Weddings, Receptions and Social Events

From charity walks and concerts to football games and soccer matches, the ballpark hosts myriad of events each year that contribute immensely to the vibrant culture of Miami. The ballpark provides in-house catering service, as well as an assortment of preferred vendors. Let loanDepot park host your one-of-a-kind affair! For more information, please click here, call (305) 480-1584 or email [email protected].

Ballpark Information

  • Date of Project Completion: March 2012
  • Months of Construction: 32 Months
  • Architect: Populous
  • Construction Manager: Hunt/Moss, A Joint Venture
  • Ballpark Square Footage: 928,000 square feet
  • Ballpark Type: Retractable Roof
  • Playing Surface: BK1: Batting A Thousand by Shaw Sports Turf
  • Ballpark Capacity: 37,442 (reduced to support social distancing)
  • Green Building: LEED Gold
  • Materials in Façade: Colored Glass, Stucco, Metal Panel and Glass Curtain Wall
  • On-Site Parking: (4) Garages and (6) Surface Lots
  • Number of Suites: 44 Total: (12 Founders Suites, 10 Legends Suites, 12 MVP Suites, 6 Fiesta Suites, 2 Championship Suites and 2 Hall of Fame Suites)
  • Protective Netting: *State-of-the art knotless fiber that is 30% thinner than traditional netting and covers Sections 4 - 10 & 19 - 25. Click here to view seating sections where netting is located.

Operable Wall

The Left Field Operable Wall is a feature unlike any other in Major League Baseball. Six (6) glass wall panels, towering at 40'x60', open to create a 240-foot view overlooking Downtown Miami's spectacular skyline. Depending on weather conditions, the Operable Wall may open or remain closed. The Operable Wall is able to operate independently of the Roof and may be open while the Roof is closed, or vice versa.

  • The Structure: The roof is composed of three (3) operable panels, one (1) upper and two (2) lower panels. The lower panels sit on the east and west of the upper panel, which sits 216 feet above 2nd base. Moving along two (2) 750-foot long tracks, spanning 566-feet, the roof creates an opening that is wider than any NFL retractable roof stadium.

Sections and Seat Numbers

Seating Bowl sections begin with Section 1 on the Promenade Level, 201 on the Legends Level and 302 on the Vista Level, starting from the right field foul pole and proceeding clockwise around the ballpark. Any seating rows prior to row 1 are marked by letters. The number of rows in each section will vary.

Banners

Guests are permitted to bring and display banners inside the ballpark as long as they do not:

  • Exceed 3'x5' in size
  • Contain wood, metal or other inflexible materials; light and flexible materials ONLY
  • Interfere with the game or other Guests' enjoyment of the game
  • Obstruct existing ballpark signage
  • Contain any language that is:
  • Commercial - NO signage/ads pertaining to personal businesses or other commercial entities not associated with the Marlins organization
  • Political - NO statements regarding political affiliation, social and economic matters or other statements that undermine civil liberties
  • Obscene - NO foul language or disrespectful statements
  • Attach signs and/or banners to any ballpark wall, structure or pole of any sort
  • Parade through any part of the ballpark; may be displayed between innings ONLY

Guests will be allowed to bring a banner larger than 3'x5' in size on Special Event days if deemed appropriate by ballpark staff. Permitted banners MUST be baseball related.

Batting Practice

Guests who choose to watch batting practice and infield workouts must do so from their assigned seating pod for the game. Please be advised that on certain game days, teams may elect not to take batting practice, infield workouts or both.

Marlins Members have the opportunity to enter the ballpark early to watch batting practice prior to Friday and Saturday home games. Marlins Members may take advantage of this benefit by showing their Marlins Member I.D. at East Plaza Gate 11, two and a half hours prior to first pitch. To learn more about becoming a Marlins Member, email [email protected] or call (305) 480-2525. Additional information can also be found here.

Billy's Kid Zone

To eliminate physical contact and to keep guests and Team Members safe, the play equipment within Billy’s BoatHouse has been removed. Please check back for more information on socially distanced photo opportunities with Billy The Marlin.

Billy The Marlin

Billy The Marlin is the official mascot of the Miami Marlins. When he isn't tweeting from his official @BillyTheMarlin Twitter account, Billy likes to make appearances at youth clinics, schools, hospitals and parades throughout the year. All requests for personal appearances must be made to Billy The Marlin via email at [email protected], phone (305) 480-1423 or by mail to: Miami Marlins, attention: Billy The Marlin, 501 Marlins Way, Miami, FL 33125.

Bobblehead Museum

The Bobblehead Museum display on the Promenade Level is located at Section 34. It features a collection of current and former Marlins player bobbleheads, as well as current and past baseball players, mascots and broadcasters from all MLB teams. Displaying more than 600 bobbleheads at any time, the entire structure moves ever so slightly, causing the heads to constantly bobble.

C

Cameras/Electronics

Digital cameras are permitted inside the ballpark. Per MLB restrictions, Guests are not permitted to transmit and/or stream, or aid in transmitting and/or streaming, any account, description, picture, video, audio, reproduction or other information about Marlins games or events.

Please adhere to the below guidelines for use of cameras:

Permitted

  • Digital and video cameras for personal use
  • Digital cameras with zoom lenses fully extended less than eight (8) inches
  • Laptop computers, tablets or mobile devices as long as they do not interfere with other Guests' enjoyment of the game

Prohibited

  • Digital cameras with zoom lenses fully extended greater than eight (8) inches
  • Mono/tripods, Selfie Sticks or any stabilization devices
  • Professional/commercial-grade camera equipment (ONLY permitted for authorized Media personnel)

Children

Children up to 36 months old do not need a ticket to enter the ballpark; however, the child must sit on an adult's lap during the game without obstructing the view of any other Guests. Any Guests older than 36 months of age must possess a ticket to enter.

Car seats are permitted inside the ballpark; however, a ticket must be purchased as it will account for a seat.

Children older than 2 years of age are required to wear an approved face covering.

Cleaning Measures

The Miami Marlins are proud to have enrolled to receive WELL Health-Safety Certification. Ballpark cleaning and disinfection protocols continually mirror recommendations set forth by CDC, OSHA, WHO, and MLB guideline. Surfaces and objects touched frequently will be regularly disinfected using CDC/EPA approved chemicals. Hand sanitizer stations will be located at all entrances, concourses, restrooms, and suites. Additionally, each restroom will be equipped with a dedicated member of our housekeeping team to disinfect high-touch areas after use.

Commercial Activities

It is prohibited to solicit or conduct any commercial activities on the premises of the ballpark, including but not limited to buying, selling and/or distributing tickets, merchandise, publications, food/beverage, and/or promotional items, unless authorized to do so in writing by the Miami Marlins and in compliance with all applicable law.

Concessions

Promenade Level:

  • Section 1: El Mercadito Presented by Pepsi -Grab-and-go options as well as ballpark favorite drinks and snacks
  • Section 2: The Change Up - A rotation of limited-time features and test menus
  • Section 2: Fat Tuesdays - Frozen drinks and cocktails
  • Section 3: Kosher - Kosher hot dogs and hamburgers as well as snacks. Available all games with exception of game dates on Fridays and Saturdays.
  • Section 4: Top Dog - Classic ballpark hot dogs
  • Section 5: Fowl Pole - Serving up all things chicken, from sandwiches to tenders
  • Section 7: Bar - Beers and cocktails
  • Section 8: MIA BBQ- Slow House Smoked Tender Pork Nacho and Pork Sandwich
  • Section 8: Ice Cream – variety of ice cream and snacks
  • Section 9: Bites de Calle
  • Section 10: Miami's Best Pizza At The Park - The one and only since 1970
  • Section 11: Stella Artois – Beer
  • Section 13: Obie's - A tribute to the Miami Orange Bowl and its official mascot: ballpark Fan Favorite featuring the 3o5 Menu
  • Section 14: Biscayne Brewery - Local Craft beers
  • Section 18: Frozen Drinks - Frozen drinks and cocktails
  • Section 19: Ball Park Grill Portable- Home to the ever-popular Pan Bistec Sandwich
  • Section 19: PINCHO – Local inspired burgers and unique toped hotdog served fresh with a side of attitude
  • Section 21: Bar - Beers and cocktails
  • Section 23: Ice Cream - variety of ice cream and snacks
  • Section 23: SuViche - Beautifully crafted and explosively flavored sushi rolls, ceviches and other Peruvian specialties
  • Section 24: Novecento - Made-from-scratch handmade empanadas and bistro-style fare crafted for the ballpark
  • Section 32: Budweiser Bar - Beers and cocktails
  • Section 33: Café La Rica - Coffee service and other beverages
  • Section 34: Sweets – Sweet treats to satisfy a sugar rush
  • Sections 37: Familia Favorites - Serving up ballpark classics as one of two spots to find the Fan Favorite 3o5 Menu
  • Section 37: Right Field Bacardi Bar - Beers and cocktails
  • Section 40: Goya Presents La Cocina – South Florida inspirations combined with abuela's favorites
  • Section 40: Ball Park Grill Portable-Home to the ever popular Pressed Cuban Sandwich

Legends Level

  • Section 202: Metro Grill - Burger, Hot Dog, Chicken Tenders
  • Section 205: D'Town Favorites - Hot Dog, Slow House Smoked Tender Pork Nacho and Pork Sandwich
  • Section 208: Welcome To The Show - Serving up all things chicken, from sandwiches to tenders
  • Section 210: D'Town Favorites - Hot Dog, Nacho, Classic Ballpark Snacks
  • Section 220: Prime Burger - Burger, Hot Dog, Chicken Tenders, Souvenir Ice Cream Helmet
  • Section 223: Rincon Habana - Cuban Pan con Lechon Sandwich, Completo Hot Dog
  • Section 228: Pizza - Personal Peperoni Pizza, Personal Cheese Pizza, Personal Veggie Pizza

Vista Level

  • Section 304: FanFeast - Hot Dog, Nacho, Classic Ballpark Snacks
  • Section 307: Pizza - Personal Peperoni Pizza, Personal Cheese Pizza, Personal Veggie Pizza
  • Section 310: Burger 305 - Burger, Hot Dog, Chicken Tenders
  • Section 314: FanFeast - Serving up ballpark classic Fan Favorite 3o5 Menu
  • Section 315: Rincon Habana - Cuban Pan con Lechon Sandwich, Completo Hot Dog
  • Section 321: Burger 305 - Burger, Hot Dog, Chicken Tenders
  • Section 323: FanFeast - Hot Dog, Chicken Tenders, Classic Ballpark Snacks, Souvenir Ice Cream Helmet

3o5 Menu

Get a taste of deliciously priced ballpark favorites in 2021. Enjoy a variety of options to satisfy your ballpark cravings located at Sections 13 and 37 on the Promenade Level.

Marlins Members receive a savings of up to 25% on purchases from the 3o5 Menu as well as all other food & beverage and retail purchases at loanDepot park.

Concession Experience Adjustments

New in 2021, the ballpark has introduced mobile food ordering. Guests can scan QR codes located throughout the ballpark to order food and beverage from their mobile device for pickup at participating concession stands.

For the safety of all Guests, food and beverage should be consumed in assigned seating pods and not while traveling concourses. Congregating at standing rails throughout the ballpark is discouraged. Face coverings can only be lowered when actively eating or drinking in assigned seats.

Condiments will be dispensed by using self-serve pumps. For the safety of all guests, hand sanitizer will be available at each condiment cart and pumps will be periodically sanitized by event staff.

COVID-19 Preparedness

Please click here to review the new ballpark health and safety policies

Credit Cards

For Guests' convenience, MasterCard, Discover, American Express and Visa are accepted throughout the ballpark. Electronic payment is preferred at all points of sale.

D

Drop-Off Lane

The designated area for any drop-off is located on Orange Bowl Way (NW 14th Avenue), between Bobby Maduro Drive (NW 4th Street) and Felo Ramirez Drive (NW 6th Street). There is curb space along Orange Bowl Way (NW 14th Avenue), which provides a safe area to facilitate any event drop-off and/or pick-up.

Special Transportation Services (STS)

Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location, accessible from the corner of NW 6th Street & NW 16th Avenue

E

Electronic Payment

For the safety of all Guests and Team Members, electronic payment is preferred at all points of sale (e.g. ticket offices, concession stands, retail locations, etc.)

Elevators and Escalators

Elevators

There are eight (8) passenger elevators in the ballpark. Elevators are limited to one pod per car (max. 4 guests). Priority access is given to

Guests with disabilities on all elevators.

Elevators can be found in the following locations:

  • Third Base Entrance: Provides access to and from the Promenade Level at Section 28
  • The Club: DEX Imaging Entrance: Provides access to and from the Promenade Level at Section 18, Founders Level across from Suite 14, Legends Level at Section 219 and Vista Level at Section 318
  • First Base Dugout Club Entrance: Provides access to and from the Promenade Level at Section 7, Legends Level at Section 207 and Vista Level at Section 307
  • Bobby Maduro Entrance: Provides access to and from the Promenade Level at Section 1 and Legends Level at Section 201
  • Center Field Entrance: Provides access to and from the Promenade Level at Section 34 and Home Run Porch at Section 134

Escalators

There are ten (10) escalators in the ballpark.

Escalators can be found in the following locations:

  • Third Base Entrance: Provides access to and from the Promenade Level at Section 26
  • Ocean Bank Home Plate Entrance: Provides access to and from the Promenade Level at Section 17
  • Promenade Level:
  • Section 15: Provides access to and from the Legends Level
  • Section 27: Provides access to and from the Legends Level at Section 228
  • Section 28: Provides access to and from the Vista Level at Section 327
  • Legends Level: Provides access to and from the Vista Level at Section 312
  • Vista Level: Provides access to and from the Legends Level

Emergency Evacuation

Should there be an immediate need to evacuate the ballpark, Guests will be given instructions by the public-address/open-caption systems. Exit instructions will also be posted on the video boards and high-definition televisions throughout the ballpark.

Guests are encouraged to take the following steps:

  • Be aware of your location inside the ballpark at all times.
  • Identify the two exits located nearest to your seats or your current location in the ballpark.
  • Listen, observe and follow instructions from the public-address/open-caption systems, video boards and high-definition televisions throughout the ballpark.
  • Do not panic.
  • Ask for assistance and information from Guest Services Team Members, Police, Emergency Medical Services and/or Security personnel.
  • Remain calm, walk to the exits at a normal pace and proceed to the nearest safe area.
  • Elevators and escalators are NOT operational during an evacuation.
  • Guests with disabilities should evacuate using a ramp or wait at an elevator for Security, Emergency Medical Services or other First Responders.

Employment Opportunities

All of our current Marlins employment opportunities are posted online at marlins.com/jobs.

Entrances and Game Times

Gates generally open to the public 90 minutes prior to first pitch. However, Guests sitting in premium areas such as The Club: DEX Imaging and suite levels are granted earlier admission, two hours prior to first pitch. Also, Marlins Members are allowed early admission through East Plaza Gate 11 for Friday and Saturday home games, two and a half hours prior to first pitch. To learn more about becoming a Marlins Member, call (305) 480-2521 or email [email protected]. Additional information can also be found at marlins.com/enrollment.

The ballpark has four (4) main general public entrances:

  • West Plaza
  • First Base Entrance located on the southwest corner
  • Ocean Bank Home Plate Entrance located on the northwest corner
  • East Plaza
  • Third Base Entrance located on the northeast corner
  • Center Field Entrance located on the southeast corner

There are also four (4) entrances for premium seat holders:

North End

  • The Club: DEX Imaging Entrance located on the north side of the ballpark between the Ocean Bank Home Plate Entrance and North Ticket Office
  • Humana Cabana Entrance located on the North side of the ballpark between the North Ticket Office and the Third Base Entrance
  • West Plaza
  • First Base Dugout Club Entrance located on the West Plaza between the First Base Entrance and the New Era Team Store
  • South End
  • Bobby Maduro Entrance located on the south side of the ballpark between the First Base and Center Field Entrances

View a map of the ballpark using the official ballpark mobile app: the MLB Ballpark app.

Entry Guidelines and NoticeThe Marlins' highest priority is to ensure the safety and security of our Guests, and we will take every reasonable step to ensure the safety of everyone entering the ballpark. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies. Click here to review the newly implemented health and safety measures.

Guests and their belongings will be inspected before entering the ballpark. Excluding small clutch bags (no larger than 4.5”x6.5”) and bags for infant or medical purposes, bags will not be permitted this season. Any person or property that could affect the safety of ballpark Guests/property shall be denied entry. Such persons or items will be prohibited from entering the ballpark. As there are no storage area for items, Guests arriving by mass transmit or ride share should take particular care not to bring any prohibited items.

The Marlins encourage Guests to arrive at least 90 minutes prior to first pitch to avoid lines. Please follow all signage and directions from security personnel. If you provide tickets to someone in your pod who may not be familiar with ballpark security policies, please alert your Guests to these measures.

The Marlins reserve the right to change or modify these guidelines at any time without notice.

Exit/Re-Entry

Guests are not permitted to leave the ballpark and return using the same ticket. Re-admission into the ballpark will ONLY be allowed in the case of an emergency. Please see security personnel or a Guest Services Team Member prior to exiting the ballpark.

Guests are permitted to exit the ballpark with the express purpose of patronizing the New Era Team Store, which is located on the West Plaza.

F

Face Covering Policy

Face coverings are required inside for all Guests ages two (2) and over and may only be temporarily removed when eating or drinking from an assigned seating pod. They must adequately cover both the nose and mouth. Those who do not comply with the mandatory face covering policy will receive a verbal warning followed by potential removal from the ballpark. Safety of our guests is our priority and adherence to the new health and safety policies is non-negotiable. Team Members are happy to provide complimentary replacement face covering as needed.

  • Permitted Face Coverings: KN95, N95, Cloth, Surgical/3-Ply and Face Shield (only when accompanied by another approved face covering)
  • Not Permitted Face Coverings: Bandanna, Gaiter, any face covering w/ an exterior valve and costume masks

Fan Mail

Letters to Marlins players, coaches, or staff should be addressed to the attention of that specific individual at Miami Marlins, 501 Marlins Way, Miami, FL 33125. If a response is desired, please enclose a self-addressed, stamped envelope. All letters are delivered to the addressee, but a personal response cannot be guaranteed. Items sent without a self-addressed, stamped envelope will not be returned.

Fan Text Messaging

Guests can use their cell phones to confidentially text questions, concerns, wheelchair requests, instances of disruptive behavior or suspicious activity, and health and safety violations to ballpark personnel by texting 305-480-4999.

A ballpark Team Member will respond to all incoming messages in real-time. Standard message rates may apply.

UHealth First Aid Rooms

UHealth First Aid Rooms are located on the Promenade Level at Section 6 and Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest ballpark Team Member or visit the nearest UHealth First Aid Room. City of Miami or Miami-Dade County Fire Rescue Departments personnel are available during all games. Roving medical personnel are also available throughout the ballpark to provide medical assistance to Guests. Guests can also utilize the Marlins COVID-19 Hotline to self-report the onset of symptoms while attending a game this season by texting the issue and location to 305-480-4999. A ballpark Team Member will respond and communicate available resources.

Foul Balls/Home Run Balls

Guests are welcome to keep any foul or home run balls hit into the stands as long as they do not interfere with the safety and/or comfort of others. Major League Baseball rules prohibit Guests from throwing any object onto the field or interfering with a ball in play; offenders will face immediate ejection from the ballpark. Guests should stay alert at all times for bats and balls that could enter the seating areas.

Free Flow Parking

Please see “Parking and Transportation.”

G

Giveaways

Giveaways will return for the 2021 season on a first come-first serve basis as supplies last. Most giveaways will be individually packaged and cannot be exchanged once received. Team Members distributing giveaways will be equipped with nitrile gloves. Click here for a list of 2021 giveaways

Guest Code of Conduct

The Marlins continually strive to create a safe, comfortable and enjoyable experience for everyone who visits the ballpark. Each Guest will be treated in a first class, professional and courteous manner by all Marlins Team Members. We expect Guests to conduct themselves in a manner that will ensure a positive experience for everyone.

Guests are not permitted to:

  • Consume alcoholic beverages in an irresponsible manner
  • Enter the field of play or interfere with the ball while in play
  • Fight, taunt or make threatening remarks or gestures
  • Throw liquids or objects onto the field or anywhere inside the ballpark
  • Use derogatory language whether such language is directed at players, umpires or other baseball personnel or other Guests
  • Use tobacco products including vaping and e-cigarettes
  • Any other action deemed dangerous, inappropriate or disruptive to the enjoyment of other Guests(s) and/or Team Member(s)

All Guests MUST sit in their assigned seat and be prepared to show their ticket to an usher or Marlins Team Member upon request.

Violation of this “Guest Code of Conduct” may result in immediate ejection, citation, arrest, or further legal consequences.

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Health Screening

Guests will not be required to submit a health screen questionnaire prior to entry. The Miami Marlins kindly request that any Guests experiencing any COVID-19 related symptoms stay home and notify your health care provider

Home Run Rewards Program

Home Run Rewards is the official rewards program of the Miami Marlins – creating priceless moments for every Marlins fan starts right here. Free to join, fans can add a new piece of memorabilia to their collection, choose unforgettable experiences, get behind-the-scenes access and more. No other team rewards their fans like the Marlins. CLICK HERE to get rewarded today.

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Lost And Found

Guests inquiring about a lost item or turning in a lost item may do so by locating a Guest Services Zone Leader located throughout the Promenade Level. To inquire via phone, Guests should call (305) 480-1300 Monday through Friday from 9:00 AM - 6:00 PM. Non-business hours and weekend inquiries can be made by calling (305) 480-5120.

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Miami Marlins Foundation

The Miami Marlins Foundation is the official charity of the Miami Marlins.

With the support of our partners, stakeholders, and fans, the Miami Marlins Foundation makes an impact by creating opportunities for youth to stay active, achieve academic success, and build leadership skills. Our wellness programs address barriers that students face with academic success, food insecurity, healthy eating habits, and fitness. In the area of empowerment, we focus on college scholarships, leadership development and providing educational resources to students and teachers. Our youth baseball & softball programs promote well-being, proper nutrition, and support social and emotional learning that builds champions on and off the field.

We utilize the power of baseball and the support of the Miami Marlins to run and fund programs that enable our community to thrive.

Mission: To positively impact South Florida’s youth by creating opportunities for our youth to stay active, achieve academic success, and build leadership skills.

50/50 Raffle

The 50/50 raffle presented by Miccosukee is a fundraising vehicle for the Miami Marlins Foundation to raise funds during the season. Fans have the opportunity to play and win 50% of the net proceeds raised throughout the week, with the remaining proceeds benefitting the Marlins Foundation wellness, empowerment and youth baseball programs.

Ways to Play and Purchase Tickets

  • In-Game: Kiosks, scan QR code, and through the website - www.marlins.com/raffles
  • At home: www.marlins.com/raffles
  • At Miccosukee Resort & Gaming: 500 SW 177th Ave, Miami, FL 33194
  • Prices to purchase tickets
  • 3 for $5
  • 10 for $10
  • 60 for $20
  • 150 for $40

For more information, click here.

Make a donation
The Miami Marlins Foundation makes a positive IMPACT on South Florida by creating opportunities for youth to stay active, achieve academic success, and build leadership skills. Our programs focus on wellness, empowerment, and youth baseball & softball. Every donation no matter how small, contributes to the collective impact we make on our local youth. Click here to make an online donation.

In-kind Donation Request

The Marlins are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Marlins to consider donating an auction item to your next fundraiser, submit your request to www.marlins.com/inkind. Please note that the Marlins require at least four (4) weeks' notice for consideration of your request.

Silent Auctions

On select home games, the Marlins Foundation will host a silent auction featuring autographed memorabilia and unique experiences. The silent auction table, located on the Promenade Level, will open when ballpark gates open and close at the end of the 4th inning. All proceeds will benefit the Marlins Foundation wellness, empowerment, and youth baseball programs. For more information, visit www.marlins.com/auctions.

Miami Marlins Foundation: Empowerment

Our empowerment programs are providing access and opportunity to more than 54,000 students.

Back to School Distribution

Our annual Back to School distribution, in partnership with the Kiwanis Club of Little Havana, provides more than 9,000 students with school supplies in select Miami-Dade and Broward County elementary schools. AutoNation was the presenting partner in 2020 for school supplies for Broward County schools.

Great Minds, Great Athletes in partnership with Miami Dade County Public Schools and Positive Coaching Alliance

Last year, the Marlins Foundation launched Great Minds, Great Athletes, providing mental wellness support for student-athletes as well as their parents, coaches, and school administration. The program has been implemented across Miami-Dade County Public Schools and focuses on understanding the enormous pressure placed on student athletes, the loss caused by COVID-19, and the required support from family, teachers, and coaches.

Holiday Wishes

This initiative celebrates the joy of the holidays. Families enjoy treats, arts and crafts, and music. Our employees select kid’s wishes and purchase gifts providing youth from underserved communities with an unforgettable holiday experience.

Miami Marlins Scholars

Scholars are need-based academic scholarships that are awarded annually in two key categories:

First Generation Scholars: Awarded to students who are first in their family to attend college.

Legacy Scholars: Awarded to students who have a commitment to making a significant impact in their community and live by Jackie Robinson’s nine values through the RBI Scholarship and the Jackie Robinson Foundation Scholarship.

Slugger School House Program

The Miami Marlins Foundation Slugger Schoolhouse brings together year-round resources from the Miami Marlins, MLB, and our partners to schools in our loanDepot park neighborhood.

Each school year, the Miami Marlins Foundation coordinates initiatives with the students including educational opportunities, food distributions, empowerment projects, and physical fitness programs. Participating schools include Lenora B. Smith Elementary, Poinciana Park Elementary, Kensington Park Elementary, and Alpha Charter of Excellence. Our sponsors include University of Miami Health System and PNC Bank.

Sports Can Battle Racism in partnership with Positive Coaching Alliance

In 2021, the Foundation alongside the Marlins organization launched Sports Can Battle Racism for the development of a national curriculum for student-athletes. The Marlins have invested to become an official partner of PCA’s overarching Sports Can Battle Racism nationwide initiative, a focused effort to provide tools and develop solutions that work to battle racism within the environment of sports. The workshops deliver training to coaches and student athletes across South Florida, understanding the substantive role that coaches and student athletes play in furthering racial equality and social justice. The program furthers the development of courage, resiliency, and character on and off the field.

Miami Marlins Foundation: Wellness

In 2020, the Miami Marlins Foundation distributed more than 829,000 meals to local families, along with 24,000 bottles of hand sanitizer and 20,000 face coverings.

Home Plate Meals Food Distributions

Focusing on wellness challenges that prevent children from excelling in school, the Miami Marlins Foundation addresses food security, promotes healthy eating habits, and physical and mental fitness. Our Home Plate Meals program, which features school pantries, drive-thru distributions, and a Thanksgiving distribution, provided over 829,000 meals to our local community in 2020.

Home Plate Meals Food Pantry Program

In partnership with Feeding South Florida, we created a food pantry at Charles Drew K-8 Center to provide a variety of readily accessible food to students and their families, in a safe environment with which they are already familiar. The food pantry focuses on providing non-perishables and fresh fruits and vegetables through a monthly farmers market style distribution. The generous support of our players and fans have enabled us to support this program.

Home Plate Meals Thanksgiving Distribution

The Miami Marlins Foundation hosts the annual Home Plate Meals Thanksgiving Distribution presented by Tito’s Handmade Vodka at loanDepot park. Traditionally, Marlins CEO, Derek Jeter is joined by Marlins players, Marlins front office, community leaders, and Love, Tito’s volunteers to donate 1,000 Thanksgiving meals to families in need from our local neighborhood. Each family receives a Thanksgiving bag which includes a 10-pound turkey and fixings to prepare a traditional Thanksgiving meal. The event results in more than 20,000 meals.

Youth Baseball & Softball

Equipment Donations

We distribute baseball and softball equipment to youth and teams, ensuring every child can participate in recreational play.

Field Renovations

The Miami Marlins refurbish or build baseball and softball fields to provide safe places for youth to play in their neighborhoods.

Fun At Bat presented by Florida Blue

In partnership with USA Baseball and MLB, we provided over 90,000 kids in Miami-Dade County public schools with character development lessons, while introducing them to baseball.

Miami Marlins / Bally Sports Florida Youth Player of The Game

The Miami Marlins Foundation and Bally Sports Florida are celebrating youth baseball and softball players across South Florida. During each game broadcast, one player is recognized as the youth player of the game. To enter for a chance to be featured, click here.

Miami Marlins RBI (Reviving Baseball in Inner Cities), presented by University of Miami Health System

Miami Marlins RBI presented by University of Miami Health System, is an invitational sports-based youth program designed to promote interest in baseball, academic achievement, and social responsibility in underserved areas of South Florida. The program offers free, instructional, and competitive summer baseball & fastpitch softball for youth ages 13-18.

The Marlins supply uniforms, umpires, and equipment to more than 500 children annually. All participants enjoy a fun and competitive summer league in addition to clinics hosted by Marlins players and alumni. Participants can also take part in our career workshop series, an on-field recognition ceremony during RBI Night and the opportunity to be selected for the RBI All-Star team that competes in the Southeast Regional Tournament.

Miami Marlins Jr. RBI presented by University of Miami Health System

Miami Marlins Jr. RBI presented by University of Miami Health System, is a free youth outreach program for children ages 5 through 12. It is designed to increase participation and interest in baseball and softball, encourage academic achievement and teach the value of teamwork.

Participants enjoy a fun and instructional spring league, clinics hosted by Marlins players and alumni, an invitation to Jr. RBI Night and the opportunity to participate in MLB programs such as Pitch, Hit and Run and the Jr. Home Run Derby.

Marlins Youth Academy Tee Ball Initiative presented by UKG

Our tee ball initiative presented by UKG features nearly 200 teams in 25 South Florida leagues across Monroe, Miami-Dade, Broward, and Palm Beach counties. Each team receives Marlins jerseys and Marlins branded equipment, and each player receives a voucher to a youth league day game.

MLB Play Ball Initiative

The Play Ball initiative was launched to encourage sustained youth participation in the sport of baseball for years to come. Play Ball serves as a positive platform that connects those who are currently involved in the game, while also providing access for those looking to get involved.

The Miami Marlins are committed to growing the Play Ball Initiative's awareness and accessibility by organizing special events and promotional opportunities throughout South Florida.

MLB Pitch, Hit & Run

Major League Baseball Pitch Hit & Run (PHR) is a free, one (1) day event for boys and girls ages 7-14. PHR is the official skills competition of Major League Baseball and can be hosted by any organization, league, civic group or set of volunteers in the community. An easy to use administrative kit is provided for participants to host this free competition.

Each spring, the Miami Marlins host a local competition in the community. In addition, the South Florida Team Championships take place at loanDepot park.

MLB Jr. Home Run Derby

Major League Baseball® Jr. Home Run Derby™ (Jr. HRD™) is a free national program for boys and girls 14 years of age and under. The program includes three (3) levels of competition, with top performers from the Local level advancing to Regional level and ultimately, the National Finals prior to the Major League Baseball® Home Run Derby® during MLB® All-Star Week.

Marlins Kids Club

Coming Soon, a re-imagined Kids Club for our youngest Marlins Fans! Subscribe to the Marlins Insider and be the first to get the inside scoop.

Marlins Memberships

The best way to secure tickets to the games you want to attend and get the best price for the season is by purchasing a Membership and becoming a Marlins member.

Marlins Memberships:

The Miami Marlins offer Full Season Plans, Half Season Plans and Mini Plans, all of which include Opening Day, year-round membership, exclusive events and customized benefits. Please contact the Membership Sales Department by calling (305) 480-2525, visiting the website or emailing [email protected] for more information.

Mask Policy

Please see "Face Covering Policy."

Merchandise

New Era Team Store (Located on the West Plaza)

Phone: (305) 480-1651

Hours of Operation

Non Gamedays:

  • Wednesday and Friday: 10:00 AM - 4:00 PM
  • Saturday: 10:00 AM - 3:00 PM
  • Sunday: Closed

Gamedays:

Monday - Sunday: 10:00 AM - one (1) hour postgame

Retail locations

Field Level:

  • New Era Team Store
  • Curated @ The Club: DEX Imaging

Promenade Level:

  • Section 12: Fanatics Team Store
  • Section 20: General Merchandise Kiosk
  • Section 25: Fanatics Team Store

Miami International Airport (Satellite Location on Terminal D at Gate 28)

Phone: (305) 480-1655

Hours of Operation

Monday - Sunday: 6:00 AM - 10:00 PM

Retail Experience Adjustments

Social distancing will be enforced at all retail locations in the form of reduced in-store capacities, signage, floor markers, and proper closing of registers to create separation between patrons. For the safety of all Guests, fitting of apparel and merchandise prior to purchase will not be permitted. Electronic payment is preferred at all retail locations.

Mobile Apps

The Marlins, in partnership with MLB.com, are proud to offer two mobile applications (apps):

The official app of the ballpark, the MLB Ballpark app perfectly complements and personalizes your visit. Buy, access and forward game tickets, unlock mobile check-in offers and rewards, explore the ballpark, purchase 50/50 raffle tickets, play Marlins trivia and much more. Available for iOS and Android devices, the MLB Ballpark app can be found in the app stores. Click here for more information.

The MLB app provides pitch-by-pitch coverage of all the action! Features include: live game coverage, scores and schedules, breaking news, expert analysis, stats, access to live audio and video, and more!

Mobile Food & Beverage Ordering

Why wait in line? New in 2021, the ballpark has introduced mobile food ordering. Guests can scan QR codes located throughout the ballpark to order food and beverage from their mobile device for pickup at participating concession stands.

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National Anthem

Singers interested in performing the National Anthem for a Marlins home game are asked to email a demo to [email protected] of them performing the anthem a cappella. Instrumentalists are also asked to email their demo to [email protected]. All performers should include their name and telephone number in the email. YouTube or Vimeo links are preferred.

Nursing Mothers

Mothers in need of private accommodations while nursing are welcome to do so in any Family Restroom or First Aid Room. Please see "Restrooms/Family Restrooms" or "First Aid Rooms" for locations.

View a map of the ballpark using the official mobile app: the MLB Ballpark app.

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Parking and Transportation
There are four (4) parking garages located on the north and south side of the ballpark and four (4) surface parking lots located on the east and west sides of the ballpark. Guests can purchase their parking online, please click here to visit page. Advance purchase rates are $15 for Monday - Thursday games and $20 for Friday - Sunday games (exceptions apply for the Home Opener and Marquee Games). Free flow parking is now available in all parking garages allowing for a contactless parking experience. Guests simply register their vehicle’s license plate and pay on site using the PayByPhone App or onsite pay station located in the lobby of each parking garage. Vehicles in parking facilities will be validated during the event based on the registration status of each vehicle’s license plate.

Accessible parking is available for Guests with handicap/disabled plates and/or tags based on a first come, first served basis. View Parking Map

Bicycle Parking

The Miami Marlins encourage Guests to ride their bicycles to the ballpark. Bicycle racks are available on the first floor of the Third Base and Home Plate Garages located on the north side of the ballpark. Guests should bring their own locks.

Bike Share

Located on the ground level in the Third Base Garage, you can park or pick up a CitiBike for easy access to and from the Marlins game.

Fuel Efficient Vehicle
Fuel Efficient Vehicle (FEV) parking spaces are available in two (2) of the four (4) parking garages - Home Plate and First Base. These spaces are reserved for electric and hybrid vehicles as part of the the ballpark’s green initiatives. Please contact Miami Parking Authority at (305) 373-6789 for further information.

Parking Garage and Surface Lots

Based on traffic conditions, Guests will be directed to a parking facility that best accommodates traffic flow. Please arrive early should you desire to park in a specific parking facility.

Taxi Stand

Located inside East Lot 3 on outbound. East Lot 3 is located on the southeast corner of the ballpark.

Ride Share

Fans using a ride sharing service can be dropped off and picked up at East Lot 1 located at 1380 NW 6th St. | Miami, FL 33125

*Mass Transit Information
*

Bus: Miami-Dade Transit offers bus transportation to and from the ballpark.

  • #6 Bus / Stop - W Flagler Street and NW 22nd Avenue
  • #7 Bus / Stop - Orange Bowl Way (NW 14th Avenue) and NW 7th Street
  • #11 Bus / Stop - NW 15th Avenue and West Flagler Street
  • #12 Bus / Stop - NW 12th Avenue and NW 3rd Street
  • #17 Bus / Stop - NW 17th Avenue and NW 3rd Street
  • #21 Bus / Stop - NW 22nd Avenue and W Flagler Street
  • #51 Bus / Stop - NW 27th Avenue and W Flagler Street

Please click here for further information on routes and schedules.

Train: Both the Tri Rail and Metrorail Systems are available to Guests attending events at the ballpark.

Permitted Items

The following items are permitted inside the ballpark:

  • Banners, flags and/or signs no larger than 3'x5' in size made of a light, flexible material. Please see "Banners" section for more information.
  • Digital and video cameras for personal use. Please see "Cameras/Electronics" section for more information.
  • Laptop computers, tablets or mobile devices. Please see "Cameras/Electronics" section for more information.
  • One (1) clear, soft-sided factory sealed bottle of unflavored water, 20-ounces in size or smaller per person (any beverage which has been opened or partially consumed prior to entry will NOT be permitted)
  • One (1) small clutch bag no larger than 4.5”x6.5” or diaper bag no larger than 16”x16”x8”. Exceptions will be made for bags for medical purposes. All approved bags are subject to inspection. Please see "Bag Policy" section for more information.
  • Standard size umbrellas (*_MUST *_remain closed and stored under the Guest's assigned seat)
  • Strollers for children with disabilities are permitted inside the ballpark Please see "ADA" section for further information.**

Comunidad 305

Comunidad 305 is a dedicated area within the ballpark in Sections 38-40 where we celebrate culture every game. The following items are welcomed and encouraged within these seating sections:

  • Banners, flags and/or signs no larger than 3'x5' in size made of a light, flexible material. Please see "Banners" section for more information.
  • Musical instruments (accordion, bongo drums, cabasa, cajόn, conga, , guiro, , maracas, pandereta, snare drum, tambura, tambourine, ). Wind instruments (flutes, harmonicas, trumpets) or noise makers (air horns, cowbells, clappers, thunder sticks, kazoos, vuvuzelas, whistles, etc.) are not permitted.

All Guests celebrating with musical instruments must enter via East Plaza Gate 9, located on the southeast corner of the ballpark. Instruments will only be permitted to Comunidad 305 ticket holders. Instruments may only be played from assigned seats and not while traveling concourses.

Premium Seating

The following premium seating locations are available throughout the ballpark:

Field Level

  • The Club: DEX Imaging: Located directly behind home plate on the Field Level, The Club: DEX Imaging is Miami's most exclusive premium seating experience, offering breathtaking views, plush cushioned seating and access to an all-inclusive high-end in-seat diningservice. The benefits include one complimentary valet parking pass for every two seats. These seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests or simply to enjoy the best seats in the ballpark for each Marlins home game. For season ticket availability, please call (305) 480-2521, email [email protected] or click here for more information.
  • First Base Dugout Club and Humana Cabana: Located at Field Level along the first and third base lines , the First Base Dugout Club’s & Humana Cabana’s cushioned seats pair close-up views of the ballgame with access to a private entrance Click here for more information.

Privacy

Marlins Offline Privacy Policy

The Miami Marlins, a Major League Baseball team owned by Marlins Teamco, LLC, have established this privacy policy (the "Offline Privacy Policy") in order to make clear to you how we collect, use and share the personal information you may provide us.

To view the Marlins complete Offline Privacy Policy, please click here.

Prohibited Items

The following items will NOT be permitted inside the ballpark:

  • Aerosol cans (e.g. hairspray, sunscreen, compressed air, etc.)
  • Amplified music and noise making devices (e.g. air horns, bullhorns, loudspeakers, whistles, rattles, cowbells, thunder sticks, etc.)
  • Animals (except certified or in-training service animals).** Please see "ADA" section for more information.**
  • Bags (e.g. backpacks, bags, purses, briefcases or luggage, etc.)

Please see "Bag Policy" section for further information.

  • Ball retrievers (e.g. butterfly/fishing nets, etc.)
  • Banners, flags and/or signs that do not comply with ballpark guidelines. Please see "Banners" section for more information.
  • Baseball bats, bases and large framed items (excluding small souvenir bats purchased at ballpark retail locations)
  • Beach balls, balloons or other inflatables
  • Digital cameras with zoom lenses fully extended greater than eight (8) inches.** Please see "Cameras/Electronics" section for more information.**
  • Drones
  • Food or Beverage (except a sealed 20oz bottle of unflavored water)
  • Fireworks, flares or other incendiary devices
  • Frisbees or other sport objects that can be thrown (e.g. football, soccer ball, tennis ball, golf ball, etc.)
  • Full-sized brooms, sticks, rods, flag poles or selfie sticks
  • Glass/metal/aluminum containers, bottles or cans (e.g. travel thermoses, tumblers, etc.)
  • Hard-sided coolers/containers
  • Helmets (e.g. bicycle, motorcycle and/or baseball helmets, etc.)
  • Illegal drugs or paraphernalia
  • Laser devices or pointers, confetti, glitter or tinsel
  • Non-approved face coverings(e.g. bandanas, gaiters, face coverings with an exterior valve and costume masks)
  • Obscene, indecent or offensive clothing (e.g. bathing suits, vulgar/political words/phrases, images on clothing, etc.)
  • Outside alcoholic beverages
  • Paint of any kind
  • Professional/commercial-grade camera equipment (e.g. mono/tripods, etc.) Please see "Cameras/Electronics" section for more information.
  • Smokeless/chewing tobacco, e-cigarettes or vaping. Please see "Smoking Policy" section for more information.
  • Soft drinks or sports/energy drinks (e.g. Gatorade, juice, flavored waters, etc.)
  • Strollers are not permitted inside the ballpark with the exception of private suites. Strollers may be checked at the Home Plate or 3rd Base Entrances prior to entering the ballpark.
  • Toy weapons (e.g. guns, water guns, swords, knives, etc.)
  • Weapons of any kind regardless of permit (e.g. firearms, knives, tasers, nunchaku, pepper spray, mace, expandable batons, etc.)
  • Wheeled recreational devices (skateboards, roller blades, roller skates, wheeled footwear, bicycles, hover boards, razor boards, Segways, etc.)
  • Wrapped presents

Such items will be prohibited from being brought into the ballpark. There is no storage area for these items. Guests arriving by mass transit or ride share should take particular care not to bring any prohibited items, as no exceptions will be made.

Prohibited items for all events other than baseball games will be determined by the Marlins on a case-by-case basis at least 10 days before the event. For the specific prohibited items list for an event at the ballpark call (305) 480-1300 within 10 days of the event.

Publications

The official publications of the Miami Marlins are the best ways for Marlins fans to follow their team. The Marlins Official Yearbook and the Marlins Game Program, Leading Off, contain all the on- and off-field information a fan needs to fully enjoy the the ballpark experience, from player photos and stories in the Yearbook to opponent rosters, scorecards, and puzzles and games for kids in the Game Program. The Marlins Official Media Guide contains a wealth of information to satisfy even the most diehard fan, from bios on Marlins players, coaches and Front Office staff, to in-depth statistics and team history information.

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Ramps

There are two (2) vertical circulation ramps at the ballpark, which can be used to travel from level to level or to exit the ballpark. The North Ramp takes you from the Third Base Entrance up to Section 17 of the Promenade Level. The First Base Helix Ramp takes you from the First Base Entrance up to the Promenade, Legends and Vista Levels.

Rescheduled Events and Cancellation Policy

In the event of a postponed or cancelled event, Guests will be advised to check marlins.com, the local newspaper, media affiliates, or to call us at 1-877- MARLINS for further information.

Restrooms/Family Restrooms
Restrooms and wheelchair accessible restrooms are located on all levels of the ballpark.

Restrooms can be found in the following locations:

  • West Plaza:
  • Men's and Women's Restrooms: On the exterior of the ballpark, adjacent to the Home Plate Entrance.
  • Promenade Level
  • Men's Restrooms: Sections 2, 10, 15, 22, 25, 36 and 39
  • Women's Restrooms: Sections 3, 7, 14, 21, 24, 35 and 40
  • Family Restrooms: Sections 2, 7, 22, 39 and 134
  • Legends Level
  • Men's Restrooms: Sections 203, 209, 221 and 224
  • Women's Restrooms: Sections 201, 210, 221 and 224
  • Family Restrooms: Sections 201, 209 and 221
  • Vista Level
  • Men's Restrooms: Sections 304, 309, 315 and 322
  • Women's Restrooms: Sections 303, 308, 313 and 320
  • Family Restrooms: Sections 302, 312 and 318

View a map of the ballpark using the official mobile app: the MLB Ballpark app.

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Safety Warning

During all pregame warm-ups and the course of the game experience, hard hit baseballs, bats and fragments thereof may be thrown or hit into the stands, concourses and concessions areas. For the safety of every Guest, all Guests must stay alert and be aware of their surroundings. Guests who are concerned with their seat location should contact any Guest Services Team Member for an alternate seat location.

The Marlins urge Guests to use caution when moving around the ballpark and while walking up and down the aisles and through the seating areas. Please do not lean on, reach over, sit on or stand near railings.

Scoreboard Messages

Celebration Club

The Marlins Celebration Club allows Guests to celebrate a special occasion at a Marlins game. From personalized messages on Marlins Vision during the second inning, to visits from Billy The Marlin, to live marriage proposals, our Celebration Club will make your experience a memorable one. Click here to order a message. Message requests must be submitted as follows:

  • Weekday Games: No later than one (1) business day prior to the game
  • Weekend Games: No later than three (3) business days prior to the game

Payment must be made prior to announcement on the day of the game.

Security

The Marlins want to ensure that Guests have a safe and enjoyable experience at the ballpark. Security personnel and uniformed Miami-Dade police officers are positioned throughout the ballpark. Guests requiring assistance should contact the nearest security personnel, uniformed police officer, or a Guest Services Team Member. Guests may confidentially text Security and Guest Services by texting the issue and location to 305-480-4999.

A ballpark Team Member will respond to all incoming messages in real-time. Standard message rates may apply.

Social Distancing

Signage, floor markers, and other resources will remind guests to remain physically distanced a minimum of 6 feet. Seating areas have been configured to provide proper distancing between ticketed groups. The Miami Marlins ask Guests to do their part and maintain pod integrity throughout the game. Additionally, capacity inside retail locations, premium areas, and group spaces have been adjusted appropriately.

Smoking Policy

Smoking, E-Cigarettes and Vaping are prohibited inside the ballpark. In consideration of all Guests, the Marlins ask for your cooperation. There are no designated smoking areas inside or outside of the ballpark and exiting and re-entry is prohibited for this purpose.

Social Media

Connect with Marlins Members through the following platforms:

Special Transportation Services (STS)

Miami-Dade Paratransit Operations will use the designated drop-off and pick-up location accessible from the corner of NW 6th Street & NW 16th Avenue

Strollers

Strollers are not permitted inside the ballpark with the exception of private suites. Strollers may be checked at the Home Plate Entrance prior to entering the ballpark.

Suites

Enjoy watching Miami Marlins games in a private suite. A suite is the perfect forum to host your valued clients, employees, friends and family. To learn about our packages and benefits, please contact the Suites Department at (305) 480-2522 or email [email protected]. Additional information can be found here. The various suites inside the ballpark are:

  • Founders and Legends Suites: Located behind Home Plate, these exclusive suites offer upscale contemporary furnishings, exquisite five-star quality food and beverage options and accommodate 22 to 26 Guests.
  • MVP Suites: Located along the First and Third Base Foul Lines on the Legends Level, each suite is unique to a past Marlins great and accommodates 16 to 20 Guests.
  • Fiesta Suites: Celebrate special moments in a Fiesta Suite. Our Fiesta Suites are located down the First Base Foul Line on the Legends Level and can be configured to hold 24 to 56 Guests.
  • Championship Suites: Host your event in one (1) of our two (2) Championship Suites, the ideal location to entertain larger groups

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Taxi Stand

Located inside East Lot 3 on outbound. East Lot 3 is located on the southeast corner of the ballpark.

Television and Radio Broadcasts

Bally Sports Florida is the exclusive cable TV home of the Marlins with announcers Paul Severino and Todd Hollandsworth providing all the commentary and analysis. Craig Minervini, Jessica Blaylock and Kelly Saco host pregame and postgame shows along with sideline duties. Bally Sports Florida will air every regular season game, all in High Definition.

The Marlins Radio Network makes it easy for you to catch a game. Our flagship station, 940 WINZ Miami's Sports Station, with play-by-play and analysis brought to you by Dave Van Horne, Glenn Geffner and Kyle Sielaff, will carry all 162 regular season games throughout the Miami/Ft. Lauderdale area. In addition to all 162 regular-season broadcasts on 940 WINZ, Marlins baseball can also be heard on 1230 WBZT West Palm Beach, 1600 WKWF Key West, 1450 WSTU Ft. Pierce, and 1060 WIXC Titusville.

Marlins radio broadcasts are also available in Spanish on WAQI 710 AM in the Miami/Ft. Lauderdale metro area. Luis Quintana, Jose Luis Napoles and Alberto "Beto" Ferreiro serve as

Spanish-language play-by-play announcers.

Ticket Office

To purchase individual game tickets please visit us on the web at www.Marlins.com/tickets

Hours of Operation

Non Game Day:

For the safety of our guests and our team members, Ticket Office windows will be open on event days only.

Game Day:

  • 1:10 PM First Pitch: Open at 9:00 AM
  • 4:10 PM First Pitch: Open at 12:00 PM
  • 6:10 PM First Pitch: Open at 2:00 PM
  • 6:40 PM First Pitch: Open at 2:30 PM
  • 7:10 PM First Pitch: Open at 3:00 PM

Will Call

VIP, player, umpires and scout tickets can be picked up at Window 1 at the North Ticket Office, one hour prior to first pitch. A valid ID that matches the Will Call name is required to receive tickets.

Tickets

Please visit marlins.com/tickets to purchase tickets and for information on event schedule and available ticket offers. All seat locations are subject to availability and dynamic pricing. Time, opponent and date as well as team rosters and lineups are subject to change. Tickets are for personal use only and may not be resold or used for advertising, promotion (including contests and sweepstakes), or other trade or commercial purposes, without the express written consent of the Miami Marlins. Standard ticket terms for Miami Marlins events can be found at marlins.com/ticketterms. The Marlins policy for any 2021 impacted tickets can found at marlins.com/impactedtickets. If you have any questions regarding your ticket order, please contact the Miami Marlins at [email protected] or 1-877-MARLINS.

Advance Purchase Tickets

Guests are encouraged to purchase tickets well in advance of game day at marlins.com/tickets or via the MLB Ballpark app (marlins.com/ballparkapp). For more ticket information, the Miami Marlins can be contacted at 305-480-2525 or [email protected]. Tickets can also be purchased during any game day at the North Ticket Office.

Digital Ticketing

Guests should download the MLB Ballpark app (marlins.com/ballparkapp) to access your game tickets as well as to present at an entry gate for scanning or transfer/forward to another guest.

Screenshots and printed tickets will not be accepted at any entrance.

For quicker entry:

  • Ensure phone is charged
  • Access tickets through the MLB Ballpark app
  • Transfer tickets to the individuals in pod prior to arriving to the ballpark
  • Ensure the brightness on phone is turned up as much as possible
  • Pull up mobile ticket via the MLB Ballpark app prior to security screening

Guests experiencing difficulty accessing tickets on a mobile device are encouraged to visit the North Ticket Office prior to approaching security screening

Group tickets

Groups of 10 or more save 10% - 25% off the single game ticket prices. In addition, Marlins Members receive an additional 5% discount on top of this group discount. The Marlins also offer various gameday suite rentals, private reception spaces, and party area options. For more information, visit marlins.com/groups or contact the Group Sales Department at (305) 480-2523 or [email protected].

Upgrades

Guests seeking a seat location upgrade may inquire with the North Ticket Office prior to entering the ballpark. In the event that an upgrade is available and the new ticket(s) value is greater than the original ticket(s) being presented for upgrade, the difference in price may be paid.

Ticket Offers

Please click here to view a list of our exciting offers we have for 2021.

W

Water Fountains

Water Fountains are in the following locations:

  • Promenade Level: Sections 2, 3, 11, 21, 22, 24, 35, 36 and 39
  • Legends Level: Sections 209 and 221
  • Vista Level: Sections 303, 308, 313, 316 and 320

Website

The official Miami Marlins website provides the latest Marlins information and can be found at marlins.com and marlinsbeisbol.com.

Download the MLB Ballpark app and the MLB app to support your experience! Please see "Mobile Applications" for further information.

Wi-Fi Access

The Miami Marlins are proud to offer free Wi-Fi access to all Guests. Navigate to the Wi-Fi/connectivity settings of your mobile device and click loanDepot_park_Guest_WiFi. Select your carrier and input your email address on the splash page. You will be automatically connected once you agree to the outlined Terms & Conditions.

The ballpark is also equipped with cellular application services to strengthen your mobile carrier's signals inside the ballpark. Download the MLB Ballpark app to complement your experience with access to your game tickets, Ballpark maps, live in-game seat upgrades and much more!

What did we miss?As a way to stay current and provide Guests with the best Ballpark amenities and features possible, we welcome your feedback, questions, suggestions and recommended improvements by submitting them to any of our Guest Services Team Members or by mailing [email protected].