Globe iconLogin iconRecap iconSearch iconTickets icon

Group Policies

Please contact your account representative or call 215-463-5000 with any questions or concerns regarding group ticket policies. Note, all group sales ticket policies are subject to change.

Policies and Procedures

Discounts exclude select dates, including 6/21/2019 and all Saturday and Sunday games. Orders will be limited to 60 tickets for all Saturday and Sunday games. Group tickets are not available within 14 days of game date. Group ticket discounts are subject to change. Tickets sold on StubHub are not eligible to receive a Phunraising rebate.

Ticket brokers and ticket resellers are not eligible for the Phanatic Value discounts.

Group ticket discounts/rebates do not apply to Suites, Hall of Fame Club Decks and select dates/locations. 

For most group ticket purchases, a $5 per ticket, nonrefundable credit card deposit (MasterCard, Visa or American Express) and $15 processing fee per game is due at the time the group order is placed. Final payment is due 30 days prior to the game date, and tickets are issued once final payment is received. When booking a suite, deck, or hospitality event, a $500 per facility nonrefundable deposit is due at the time of order and final payment is due 45 days prior to the game. The Phillies, however, reserve the right to require full payment for the group order at any time for any game. All group ticket sales are final. No returns, exchanges or refunds. Group tickets are subject to dynamic pricing.

If it is determined in the sole discretion of The Phillies that any individual or entity is re-selling the majority of the group tickets purchased on the secondary market, the group ticket purchaser may be classified as a Ticket Broker. Ticket Brokers may not be eligible for certain pricing, seat locations, and benefits associated with the Group Leader Bonus Program. The Phillies shall have the right to require full payment for the group order at any time for any game, with no returns, exchanges or refunds. The Phillies, in its sole discretion, may, but is not obligated, to cancel and refund any Group ticket purchase made by anyone determined to be a Ticket Broker.

The group purchaser acknowledges and agrees that group pricing is based on availability and is subject to change at any time without notice. Scheduled date and/or time is also subject to change. In the event of a change, ticket purchasers will not be entitled to a refund.

Group Leader Bonus Program

Minimum purchase required to qualify for Group Leader Bonus Program is 25 paid tickets. Ticket brokers, ticket resellers, bus companies, and tour and travel agencies are not eligible for the Group Leader Bonus Program. A group ticket purchase is included toward the Group Leader Bonus Program only if the game is played. Tickets for postponed games do not qualify. The Phillies reserve the right to (1) disqualify or exclude any person from the Group Leader Bonus Program at any time; and (2) modify, delete or terminate any or all bonus items, in the sole discretion of The Phillies.

Scoreboard Message Information

Once you have purchased a group of 25 or more tickets, you are entitled to a scoreboard message that will be displayed during the following times:

  • Pre-game on the large Phanavision screen
  • At the end of the 4th/top of the 5th inning (following the birthday messages), on the upper-side auxiliary message boards

The Phillies must have your message at least 72 hours prior to your game date. Otherwise, display of your message cannot be guaranteed. Messages must be family-friendly in nature.

Guidelines to following when choosing a message to display:

  • Messages may not be advertising in nature (e.g. website URL or phone number)
  • All messages are proceeded with "The Phillies Welcome"

The Phillies reserve the right to not display a message at its sole discretion.

Ticket Distribution

We highly encourage you to distribute the game tickets to your attendees in advance. We are unable to set-up a table or booth on-site for ticket distribution.

Will Call

Orders placed over the phone or via the internet within seven days of the game may be picked up any time after ordering at the ticket windows located at the First Base Gate, or on the day of the game at any available ticket window. For identification purposes, guests should present their driver's license and credit card used for their ticket purchase when picking up their tickets. We can't leave tickets under a company name or with a guest list.

Ticket kiosks, located at the First Base (open 24/7), Third Base ticket windows and Majestic Clubhouse Store, are available for day-of-game ticket pick-up with the credit card used to purchase the tickets.

If you are dropping off tickets at Will Call (First Base Ticket Windows), the tickets need to be left in the specific envelopes with one person's name. The Will Call envelope will need to be completely filled out, and your guest(s) picking up the tickets will need a photo ID that matches the names on the Will Call envelope.

Will Call is open until the 7th inning of the game.