Group Ticket Sales and Theme Night Policies & Procedures
For 2027 GamesBy purchasing a group ticket or theme night ticket, customer (on behalf of themself and on behalf of any accompanying party in customer’s group whom customer purchases a ticket for, each of whom customer represents have authorized customer to act on their behalf in accepting the applicable ticket terms) accepts and agrees to be bound by the following Group Ticket Sales and Theme Night Policies & Procedures for 2027 Games, as well as the Phillies Tickets Terms & Conditions. Please contact your Phillies sales representative, e-mail grouptickets@phillies.com, or call 215-463-1000 with any questions or concerns. All Group Ticket Sales and Theme Night Policies & Procedures are subject to change.
Group Ticket Sales Discounts/Rebates
Most Groups of 25 or more receive a Group discount on tickets purchased for most regular season home games on the schedule. Non-profit organizations may receive the Group discount up front or, in certain instances, may purchase tickets at full price and receive the value of the Group discount as a Phunraising rebate to their organization after the game date. Tickets sold on the secondary market are not eligible to receive a Phunraising rebate. Click here to obtain more information about Phunraising.
Group discounts do not apply to select seating areas, such as: Field Level Sections 112-135, Premium seating areas, Suites and Club Decks. The following group ticket restrictions are applicable on select game dates: No discount/rebate: May 8, 9 & 21-22; June 5 & 19-20; July 16-17 and August 6-7 & 21. Maximum discount/rebate of $4 per person or entity: May 23; June 6; July 3-4 & 18; August 8 & 22 and September 4-5 & 25-26. Maximum of 100 tickets per person or entity: All Saturday & Sunday games from May 9 - September 5. Group tickets are not available on Opening Day (Thursday, April 1). Group tickets are not available within 30 days of game date.
Group ticket discounts/rebates are subject to change if ticket sale falls below the minimum quantity required to receive an applicable discount/rebate. Group tickets are subject to dynamic pricing and based on availability, some restrictions may apply. Pricing is subject to change at any time without notice. Scheduled date and/or time is also subject to change. There are no returns, exchanges, or refunds.
Group Ticket Delivery
Tickets (and Hospitality area passes if applicable) will be issued by mobile delivery and accessible via the MLB Ballpark app. Visit the Phillies Mobile Ticketing page for guidance. The tickets will be available in the app after final payment is made; however, the barcode may not appear until closer to the game date, at the Phillies' discretion.
Ticket Pricing
Group tickets are subject to dynamic pricing and based on availability, some restrictions may apply. Pricing is subject to change at any time without notice. Scheduled game date and/or time is also subject to change. There are no returns, exchanges, or refunds.
No Ticket Resellers
If the Phillies determine, in its sole discretion, that any individual or entity did not adhere to the established ticket limits (if applicable), is re-selling or attempting to re-sell the majority of the purchased Group or Theme Night tickets on the secondary market, is transferring or attempting to transfer a majority of the Group tickets to a third-party ticket broker or reseller, has violated any other ticketing policy or procedure, or for any other reason, the Phillies may classify a Group ticket purchaser as a "Ticket Reseller". Ticket Resellers are not eligible to purchase Phillies Group tickets. The Phillies, in its sole discretion, may, but is not obligated to, cancel and refund any Group ticket purchase made by anyone determined to be a Ticket Reseller.
Community/Corporate Partnership Program
Certain large groups are eligible to participate in the Community/Corporate Partnership Program, as further described here. The minimum purchase required to qualify for the Community/Corporate Partnership Program is five-hundred (500) Group tickets for one game, which must be paid in full at least forty-five (45) days before the game. If the Group falls below the five-hundred (500) ticket requirement for the game, the Community/Corporate Partnership Program assets are not available. Any tickets sold by the Group on the secondary market do not count towards the five-hundred (500) ticket minimum to receive the Community/Corporate Partnership Program assets. The Phillies reserve the right to modify, discontinue or terminate any or all aspects or benefits of the Community/Corporate Partnership Program at any time in the sole discretion of the Phillies.
Group Party Areas
Group Party Areas are single-game suites, decks, and hospitality areas, and purchases include a catering package. In addition to these Group Ticket Sales and Theme Night Policies & Procedures, Group Party Area purchases are bound by the Terms and Conditions of Event Agreement for Use of Suite or Deck or Hospitality Area at Citizens Bank Park.
Private Purchase Pages
Some Groups will have the option to sell tickets exclusively to their Group members via a private online page made available by the Phillies or its partners. Tickets sold via such private page will be limited to a maximum number of tickets per purchaser. Ticket sales via a private page will only be active until forty-five (45) days before the game (based on availability). Private pages may be disabled prior to forty-five (45) days before the game at the sole discretion of the Phillies.
Theme Nights
Phillies Theme Nights are special ticket offers for select games throughout the season. They provide an opportunity for fans with similar interests to enjoy a game together at Citizens Bank Park. In order to receive exclusive Theme Night elements such as ticket discounts or a unique limited-quantity item, fans MUST purchase Theme Night tickets. For the sake of clarity, if a fan does not purchase the special Theme Night ticket, they are not entitled to receive the Theme Night element. This includes season tickets, which may not be exchanged into a Theme Night ticket, even if a Theme Night is on the same night as an eligible season ticket exchange date. Theme night items may not be purchased separately. In addition to exclusive elements for Theme Night ticket purchasers, a Theme Night may also include some ballpark-wide entertainment. In the event of ballpark-wide entertainment taking place on a Theme Night, all fans shall have the opportunity to enjoy such entertainment.
Tickets purchased for Phillies Theme Nights will be limited to a maximum number of tickets per purchaser. There is a limit of one Theme Night item per person.
Postponed/Suspended/Canceled Game Policy
Please visit the Phillies Tickets Terms & Conditions page for our policy on postponed, suspended, or canceled games. Any credits issued in respect of impacted games will be posted to the Group leader’s ticket account, unless individual group members purchased ticket directly from the Phillies via a private page, in which case the applicable credit will be posted to each individual purchaser of record’s account. No rebate will be issued if tickets were ordered as part of the Phunraising Program. Group leaders will be responsible for sharing any information related to the impacted game with the members of their group.
If the impacted game is a Theme Night, the Group leader or individual purchasers will forfeit the Theme Night item (where applicable). If the Theme Night is rescheduled for a different game date, the purchaser may use the credit to purchase tickets for the newly scheduled Theme Night game (tickets are subject to dynamic pricing), or the purchaser may elect to use the credit for any other available game.
For additional information on canceled or impacted games as it relates to Group Party Areas, please see the Phillies Terms and Conditions of Event Agreement for Use of Suite or Deck or Hospitality Area at Citizens Bank Park.
Group Leader Bonus Program
Group leaders are eligible for certain special benefits, as further described here. In order to qualify for the Group Leader Bonus Program, the Group Leader must have purchased and paid for a minimum of twenty-five (25) tickets, by the stated deadline date. Ticket Resellers, bus companies, and tour and travel agencies are not eligible for the Group Leader Bonus Program. A Group ticket purchase is included toward the ticket quantity for the Group Leader Bonus Program only if the game is played. Tickets for postponed games do not qualify until that game is played, if it is played. The Phillies Sales Office reserves the right to (1) disqualify or exclude any person from the Group Leader Bonus Program at any time; and (2) modify, discontinue, or terminate any or all bonus items, in the sole discretion of the Phillies.
Scoreboard Message Information
Once you have purchased a Group of twenty-five (25) or more tickets, you are entitled to a scoreboard message that will be displayed during each of the following times:
- Pre-game on the large PhanaVision screen; and
- At the end of the 4th/top of the 5th inning (following the birthday messages) on the upper ring message area (see below).
The Phillies must receive and approve your message at least 72 hours before your game date. Any messages received after the deadline are not guaranteed to be displayed. Display of any message received after the deadline shall be in the Phillies’ sole discretion.
Guidelines to follow when choosing a message to display:
- Messages should be family-friendly and appropriate in nature. Messages may not include advertising (e.g. Web site URL or phone number).
- All messages are proceeded with "The Phillies Welcome."
The Phillies reserve the right to approve or deny any message at its sole discretion. The Phillies may elect not to display a message at its sole discretion even if such message was previously approved.
Group Name Recognition - Upper Ring Scoreboard
