In order to increase the convenience of managing your tickets, the Phillies offer various forms of digital ticketing. Please see the content below for additional information.
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MLB Ballpark app
The MLB Ballpark app is your mobile companion when visiting Citizens Bank Park. The official MLB ballpark application perfectly complements and personalizes your trip to Citizens Bank Park and Sports Complex with mobile ticketing, mobile check-in, social media offers, rewards and exclusive content.
With the app, you can browse your ticket inventory, forward tickets to others, and use your mobile ticket for entry to Citizens Bank Park.
To access your ticket inventory, swipe to the Tickets tab within the app. Click on My Phillies Tickets:
- If your ticket account is linked with your MLB.com account, you will automatically be taken to your ticket inventory!
- If your ticket account is not linked with your MLB.com account, you will be taken to the My Phillies Tickets account log in page. Use your ticket account number and password to access your ticket inventory. How do I link my MLB.com account with my ticket account?
Choose the game, ticket, and recipient you'd like to forward the ticket to. (Recipient's email and name are the required information). Once you have forwarded the ticket, your original tickets are no longer valid.
Choose your game and ticket for which you are attending. A barcode will be presented. Scan at the turnstile for entry, and if you have multiple tickets tap the arrows to show other barcodes (it is recommended to forward the tickets to your guests for ease of navigation through the ballpark).
Upgrade your seats for the game by using the Upgrade feature in the MLB Ballpark app. Choose from a variety of options, including premium seating, first six rows on the baseline, and more! Sign up for the text alert to find out when inventory becomes available. Phillies Season Ticket Holders get the first chance at upgrades on gameday.
Keep an eye out for an opportunity to purchase unique items and experiences at the ballpark!
To download the MLB Ballpark app and learn about additional features, click the "MLB.Ballpark app" button below.
MLB Ballpark app - Wallet
What is the Wallet?
The Wallet lets you quickly access and manage your Phillies digital tickets in the MLB Ballpark app. To locate the Wallet, click the Wallet icon on the bottom tab bar go to your the MLB Ballpark app in between Buy Tickets and My History.
Can I see all my tickets for all teams within the Wallet, or just one team at a time?
Yes. Where can I see more event details about the game?
In the team page accessed via the bottom tab bar, you can find detailed information about that day's event.
How can I upgrade my tickets?
For applicable teams, you can upgrade your tickets by tapping the "Upgrade" button.
What will happen to my tickets if I sell them on StubHub?
Tickets sold on StubHub will disappear from the Wallet once sold.
Can I sell my tickets via MLB Ballpark app?
No. You cannot re-sell tickets from the MLB Ballpark app.
How is this feature different from MyTickets Mobile?
The MLB Ballpark app has many similar features compared to MyTickets Mobile, but in the convenience of a mobile application. Additional features like forwarding tickets directly to recipients from your device's Address Book make the app simple to use. Some teams may still make MyTickets Mobile available from the app.
What if I cannot find any tickets?
Refresh ticket inventory in the Wallet tab by pulling down.Then make sure that you have linked the correct ticket account associated with the tickets you are expecting to see (see the Account Linking FAQs above for instructions on linking your accounts). Also check that you are looking for tickets in the correct home team's view of the app. If your Phillies tickets were originally forwarded to you by another MLB Ballpark user, the original sender may have cancelled the forward and you should check with the person who sent you the tickets. If you are still having difficulty locating digital tickets that you believe should be appearing in your Wallet, contact us at firstname.lastname@example.org or 215.463.1000.
Which events and tickets will be displayed?
The MLB Ballpark app displays MLB regular season and Postseason tickets within the team view for each home team. Exhibition, Spring Training, Fan Fests, concerts and other events are displayed for select teams. Tickets that have been forwarded, exchanged, resold via StubHub within MyTickets or donated via MyTickets will not be displayed.
What delivery methods work with MLB Ballpark app (ex. Mail or Will Call)?
No specific delivery method is required to use digital tickets in the MLB Ballpark app. Your eligible tickets will just appear in the app once your account is linked. To use your tickets within the app, simply present your mobile device with your ticket opened in MLB Ballpark. Mobile tickets must be presented within MLB Ballpark or MyTickets Mobile at the ballpark. Fans may be asked to "refresh" their ticket in order to prove that it is from the app. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the ballpark.
When I retrieve a ticket using the app, will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then the app will display the existing barcode and either the printed copy or the barcode in the app can be used as a ticket.
MLB Ballpark app - Scan View
What is Scan View?
Scan View is the screen where you can see your ticket including the barcode, event information and other details. Present your mobile device set to Scan View of the applicable ticket for entrance at the ballpark.
How do I access the ticket to scan for entry?
Tap on an individual ticket from the Wallet which will present the Scan View. The Section/Row/Seat will be displayed along with access the terms and conditions governing your ticket.
Why is no barcode showing?
Some teams may display their barcode only at a certain time before the event. If this is the case, there will be a message where your barcode normally displays. In addition, ticket orders must be paid in full to display barcodes. If this is not the case, your ticket may not be eligible for display and you should contact us at email@example.com or 215.463.1000 for assistance.
I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?
Your ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.
Can I use a screenshot of my ticket?
No, screenshots of tickets will not be accepted. Digital tickets must be presented within the MLB Ballpark app or MyTickets Mobile at the ballpark. Fans may be asked to "refresh" their ticket in order to prove that it is from the app by pulling down from the top of the Ticket Dashboard to refresh and see updated ticket inventory. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the ballpark.
Is Apple Wallet supported?
Yes, you can add a ticket o Apple Wallet via the Scan View.
What if I cannot see my tickets?
If you have your correct ticket account linked and are in the correct home team view in the Wallet and are still not able to see your tickets, please go to a box office window on a game day or contact us at firstname.lastname@example.org or 215.463.1000 for assistance.
Why won't my ticket barcode scan?
If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. The barcode that is displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within MLB Ballpark or MyTickets, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket. Only digital tickets generated from the MLB Ballpark app and MyTickets Mobile will accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the ballpark.
What if I lose connectivity after I've retrieved my tickets?
The data associated with your tickets will be saved to a storage area on your phone. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may be intermittent at the ballpark, we encourage you to download your tickets to your supported device before heading to the game.
If I access my tickets from the MLB Ballpark app, can I still have them printed at a kiosk or will call window?
Since tickets retrieved within MLB Ballpark will now be considered printed, the tickets will not be available for pickup at a kiosk. You should present the ticket displayed in MLB Ballpark on your mobile device for entry at the gate. If you are unable to access your ticket, go to a box office window for assistance on game day or you can use My Tickets to print paper tickets ahead of time. If you have any questions, please contact us at email@example.com or 215-463-1000.
What do I do if my mobile device's battery dies?
You can go to a box office window for assistance. Also, many MLB ballparks have phone chargers throughout the concourse.
MLB Ballpark app - Ticket Forwarding
What is Ticket Forwarding?
The MLB Ballpark app provides an easy way to forward tickets to friends, colleagues and account partners. Questions about linking accounts or accessing your tickets can be answered above.
How do I forward a ticket?
Select the ticket you wish to forward. You can then choose to "Forward Ticket" or "Forward Ticket via Link". Selecting "Forward Ticket" allows you to enter an email address or choose from your Address Book by tapping the plus button. You can then add the recipient's name (optional) and a message (optional) before tapping "Send" to complete the forward. If you wish to send by another method, you can tap "Forward Ticket via Link" which will provide you a unique link to share.
How does "Forward Ticket via Link" work?
A unique link, which holds the key to your ticket, will be generated and you can distribute it as you like. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the forward accept process first will get that ticket. Please treat this link as a ticket!
What if I accidentally send the ticket to the wrong email address?
See "Can I cancel a ticket forward?" below for instructions on cancelling the ticket forward. You can then resend the ticket to the correct email address.
How will my recipient know I forwarded tickets?
If you selected "Forward Ticket," both you (as the sender) and the Recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected "Forward Ticket via Link," then the recipient will receive the notification by whatever method you selected for delivering the link.
How do I accept a ticket forward?
You must click "Access Ticket" from the email invitation you received. If you do not already have the MLB Ballpark app on your iOS or Android device, you will be prompted to download it.
I do not have an iOS or Android device. Can I still accept a ticket forward?
Yes, you can accept and receive your tickets in a standard web browser. You can then manage and access their tickets via the team's Ticket Management web portal.
What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
The email address at which you received your tickets does not need to match the email address associated with your MLB.com account. You can load accepted tickets into any account by logging into the MLB Ballpark app with your desired MLB.com account.
Can I reject a ticket forward?
Yes, just click, "No thanks, I do not want these tickets" on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient.
Can I re-send a ticket forward after accepting it?
Yes, a ticket can be forwarded to a new recipient from the MLB Ballpark app after it has been accepted by the original recipient.
Can I cancel a Phillies ticket forward?
Yes, the sender can cancel a ticket forward for Phillies' home games any time before the barcode has been scanned. This can be accomplished from the Ticket Dashboard by selecting an individual ticket and tapping "Cancel" or by navigating to the Ticket Forward section of the Wallet. Select the specific Forward then tap "Cancel". The recipient of the ticket you forwarded will be notified. If the ticket is forwarded again and the original sender cancels the forward, the second recipient will be notified and the ticket will disappear from their Ticket Dashboard and/or My Tickets account.
Can I cancel a Phillies ticket forward after it has been accepted?
Yes, the original ticket sender can cancel a ticket forward for a Phillies home game even after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they forwarded it to) Wallet and/or My Tickets account. However, once the ticket has been scanned for entry, the forward cannot be canceled.
Can I cancel a Phillies ticket forward after it has been accepted and re-sent?
Yes, the original ticket sender can cancel the forward for a ticket to a Phillies home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Wallet and/or My Tickets account of whomever the ticket had last been forwarded to.
Can I transfer multiple Phillies tickets to a single account?
Yes. Tickets can be forwarded all together from the same event or one ticket at a time.
Where can I find the status of all Phillies Ticket Forwards?
You can navigate to the Ticket Forward section of the Wallet. There you will find all received and sent ticket forwards for that home team.
What if I never received the Ticket Forward email?
If you are expecting to receive a ticket forward but were never notified by email, contact the sender. The sender can cancel the current Ticket Forward then re-send to you by email or share the ticket via Link. If you or the sender are still having difficulties, contact us at firstname.lastname@example.org or 215.463.1000.
My Phillies Tickets Mobile
Fans can manage their tickets and enter Citizens Bank Park with ease using their mobile phone!
With MyTickets Mobile you can:
Browse ticket and parking inventory
Transfer tickets/parking to others
Present mobile ticket for entry to Citizens Bank Park
Present mobile parking ticket for entry to Sports Complex Parking lots
My Phillies Tickets Mobile can be accessed through the MLB Ballpark app or by visiting phillies.com/mytickets on your mobile device.
Simply log in with your Phillies ticket account number or MLB.com email and password. If you do not know your account information, please visit phillies.com/mytickets on your desktop to retrieve your account number or reset your password.
NOTE: For fans with multiple tickets for a game, we recommend transferring the tickets to each person in your party prior to entry into the ballpark so they have their own ticket. For info on how to transfer/receive a ticket, please visit phillies.com/myticketsguide
Linking your MLB.com account with your ticket account
By linking your accounts, you will have seamless log-in to the MLB Ballpark app and My Phillies Tickets Mobile with your registered MLB.com email and password.
If you have an existing MLB.com account:
- Log in to My Phillies Tickets using your ticket account number and password.
- Click on the My Account tab.
- Click on Link MLB Accounts tab.
- Enter your registered MLB.com email address, password, and nickname.
- Click Link Accounts button.
If you need to create an MLB.Com account, please click Register Now and follow these steps:
- Enter your email address in the MLB.com email field.
- Create and confirm a password you would like to associate with this account.
- Enter a nickname.
- Click Create new MLB.com Account.
- Follow steps above for existing MLB.com to link to your ticket account.
1. How do I gain access to the game using My Phillies Tickets Mobile
Once you have selected the tickets for the game, present the ticket barcodes at the turnstile scanner to gain access to the event.
2. What if no tickets are displayed in the Ticket List?
Make sure that you have logged in with the correct My Phillies Tickets or MLB.com account. If you are logged into the correct account and tickets are not displayed, tickets may no longer be active. Please go to the box office at the ballpark for assistance.
3. What if I can't load My Phillies Tickets Mobile on the MLB Ballpark application?
If you are unable to load My Phillies Tickets Mobile, then please go to the box office for assistance.
4. What if the barcode on my device can't be scanned?
The barcode that is displayed within My Phillies Tickets Mobile is accompanied by a number. If there are difficulties reading the barcode, the ticket taker can manually enter the barcode number into the scanning device to validate your ticket.
5. If I have more than one ticket for the game, do I have to present all tickets at the same time?
All active and unrestricted tickets associated with your My Phillies Tickets account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via My Phillies Tickets Mobile. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they are not scanned for entry.
6. What if I lose connectivity after I've retrieved my tickets?
The data associated with My Phillies Tickets Mobile will be saved to a storage area on your phone, provided your phone supports this feature and it is not disabled. If you have previously retrieved details for tickets to a game and those tickets are still valid, then they can be re-displayed out of this storage without re-establishing a connection. Since connectivity may not be available at the ballpark, we encourage patrons to download their tickets before heading to the game.
7. If I select tickets using My Phillies Tickets Mobile can I still print them out at a kiosk?
Since retrieved tickets will now be considered printed, the tickets will not be available for pickup at a kiosk. Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.
8. If I select tickets using My Phillies Tickets Mobile can I still have them printed at a will call window?
Patrons should present the tickets displayed on their device to be scanned for entry at the gate. If patrons are unable to access these tickets, then they should go to a box office window for assistance.
9. Can I login with my My Phillies Tickets account and password or with my MLB.com account and password?
To login to My Phillies Tickets Mobile from within the MLB Ballpark app, users may login with their Phillies account number and password, which may be different from their MLB.com account and password. Users may login with their MLB.com credentials if their MLB.com login is linked to their My Phillies Tickets account. If do not have your Phillies account number, please call our Ticket Services at 215-463-1000.
10. How do I link my MLB.com account and My Phillies Tickets accounts?
Log in to the full My Phillies Tickets site with your current My Phillies Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.
11. What if I don't have a My Phillies Tickets account?
If you have an MLB.com account but do not have a My Phillies Tickets account, go to the full My Phillies Tickets site and select Create a New Account. If you do not have an MLB.com account, you will be able to create one after you log in to My Phillies Tickets.
12. What if I forgot my MLB.com password?
A customer can request a new MLB.com account password from the MLB Ballpark application "Settings > MLB.com Account" section by tapping on "Forgot password."
13. What if I have more than one My Phillies Tickets account?
Some patrons will have more than one My Phillies Tickets account for a specific team. When logging into My Phillies Tickets using the My Phillies Tickets account name and password, the login will be to a specific My Phillies Tickets account. When logging in using MLB.com credentials, it is possible that a patron may have more than one linked My Phillies Tickets account. When this occurs, the patron must select the target account to complete the login.
14. Which events and tickets will be displayed?
The Event List will display current and future events with active tickets. Tickets that have been Returned, Released, Exchanged, Resold, or Transferred are not considered active and will not be displayed. If your active tickets are not displayed, or your barcode does not appear in the Ticket View, then please go to the box office for resolution.
15. Will tickets be displayed if they have an active market offer?
A ticket that has an active market offer (pending transfer, pending resale) that has not been completed is an active ticket and shall be included in My Phillies Tickets Mobile. If the market offer results in a resale or transfer the ticket shall no longer be considered active.
16. What Methods of Delivery work with My Phillies Tickets Mobile?
Any method of delivery can work with My Phillies Tickets Mobile. If your active tickets are not displayed, or the barcode does not appear in the Ticket View, then please go to a ticket window for resolution.
17. Do tickets need to already be printed to view them in My Phillies Tickets Mobile?
No. If tickets were already printed, then My Phillies Tickets Mobile will display the existing barcode. If tickets have not already been printed, then My Phillies Tickets Mobile will generate a barcode when the tickets are retrieved.
18. When I retrieve a ticket using My Phillies Tickets Mobile will it invalidate existing tickets that were previously printed?
No. If tickets were already printed, then My Phillies Tickets Mobile will display the existing barcode.