Ballpark Policies

The Cleveland Guardians are committed to the safety of fans, players, and the employees of Progressive Field and have precautions in place to ensure that safety:

• Daily inspection of the facility by ballpark operations and law enforcement personnel prior to opening the ballpark.
• Security awareness training for all Guardians Game Day personnel.
• High visibility of uniformed law enforcement personnel at all games.
• All ballpark deliveries and delivery vehicles will be inspected.
• All bags will be thoroughly inspected before they are permitted into Progressive Field. Templates will be utilized as necessary at inspection points. Bags and their contents must fit within the template without assistance.
• Text any security concerns anonymously to our security tip line at 216-350-0508.

All fans are screened by unobtrusive, walk-through metal detectors. Fans should remove ONLY any large metal objects from their pockets at the metal detectors. All other items, including cellphones, wallets, belts, watches, keys, and change can stay on their person. All bags are inspected for prohibited items (listed above). The enhanced security measures are part of an MLB initiative to standardize security practices across the league.

Permitted Items

The following items will be permitted into Progressive Field:

• Banners Fans are permitted to bring and display banners as long as they do not interfere with the game or block the view of other fans. Banners are not to include obscene, political, or commercial messages. The Cleveland Guardians reserve the right to determine the acceptability of the content of the banner. Banners may not be hung from the face of the Upper Deck in front of 400 sections. Banners and signs may not be hung in the Premium Seating areas (Suites & Clubs). The Cleveland Guardians reserve the right to remove any sign or banner from the ballpark.
• Blankets
• Binoculars
• Bottled water Fans are permitted to bring in through the gates a single, factory sealed bottle of water that is 20 ounces or less.
• Cameras (with lenses under 100mm) and video recorders are permitted providing that their use does not interfere with the game or the fans enjoyment of the ballgame. Tripods, monopods, and telephoto lenses are not permitted. Fans not adhering to this policy shall be asked to comply. If the fan refuses, he/she shall be asked to cease using the camera / video camera. After one warning, the Fan shall be escorted from the Ballpark. Any resale of photography or video for commercial or personal purpose is prohibited. The team name, logos, and player likenesses are copy-righted material. All cameras and equipment bags are subject to inspection.
• Cell Phones and similar devices are permitted and may be used as long as they do not interfere with the game or other Fans' enjoyment of the game. Employee use of cellular phones is not permitted in the work areas unless authorized by your department Supervisor. Employees may use their phone in designated break locations during their assigned breaks only.
• Service Animals are permitted into the Ballpark to assist guests with disabilities. Animals must be trained and certified.
• Small single serving juice boxes (kids under 12 and one per guest) and food items are permitted into the ballpark and are subject to inspection
• Strollers are permitted to be brought into Progressive Field. Fold-up type strollers must be stored beneath the seat or checked during game. Strollers that cannot be placed beneath a seat must be checked at any Gate or at a Fan Services location. It is important that strollers are not placed in an aisle or block access to an aisle.
• Umbrellas personal sized defined as covering one person in the open position, may only be opened in the event of a rain delay and when tarp is covering the playing field.

Restricted Items

The following items are NOT permitted into Progressive Field:

• Action Sports Equipment included but not limited to skateboards, roller blades, scooters and roller skates
• Alcoholic Beverages and Illegal Drugs
• Bags (Manufactured diaper and medical bags, fanny packs or small handheld clutches or clutches with a strap are permitted)
• Brooms
• Butterfly Nets or any other kind of net that could interfere with play on the field
• Cameras with telephoto lenses or lenses larger than 100mm
• Cans, Glass, Squeeze Bottles, and Thermos Bottles
• Chewing Tobacco
• Electronic Cigarettes, "E-Cigarettes," Vapor Cigarettes, or any device that mimics smoking
• Firearms/Weapons including pocket knives and blades
• Food and Beverages of any sort are not permitted to enter the Premium Seating areas, which include Suites, Time Warner Club, Collection Auto Club, and Terrace Club.
• Headdresses and face paint styled in a way the references or appropriates American Indian cultures and traditions will not be permitted.
• Pets
• Poles and / or sticks
• Large Bags and Hard Sided Coolers
• Laser Pointers and similar items are prohibited. In addition to the safety issues that these devices pose, they also interfere with both the play of the game and other fans' enjoyment. Anyone who is observed using a laser pointer will need to either leave the Ballpark or allow the device to be confiscated and destroyed. Any laser pointer which is confiscated will not be returned.
• Wrapped presents or gifts
• Any item or action deemed to be a threat to public safety

Fan Code of Conduct

• Re-Entry
  Fans needing to exit and re-enter Progressive Field must do so through a dedicated gate at the Left Field Gate. Their game ticket or seat locator will be scanned upon exit. To re-enter the Ballpark, fans will enter through the security checkpoint and turnstiles where their ticket or seat locator will be re-scanned. During the games in which a gate giveaway is taking place, fans leaving the exit gate will have their ticket scanned and marked so that they may not receive multiple promotional items.
• Suspicious Packages / Items
  All suspicious packages or items should be reported immediately to Cleveland Police. Under no circumstances should this type of communication be transmitted via cellular telephone or radio.
• Wheelchairs
  Wheelchairs are available at all Gates on a first-come, first-serve basis. Wheelchairs are provided as transportation for fans with disabilities. Wheelchairs may not be kept at the seat location during the game. Wheelchairs can be requested to transport Fans from their seat location to a gate by notifying Fan Services. Wheelchair reservations are not accepted; requests are provided on a first come first served basis.

Major League Baseball has developed a Universal Code of Conduct for all Major League Ballparks. The Cleveland Guardians are committed to creating a safe, comfortable and enjoyable ballpark experience. Our game day staff will proactively intervene to support an environment where:

• Obscene or indecent clothing will not detract from the guest experience.
• Guests will enjoy the baseball experience free from foul/abusive language or obscene gestures, images or words.
• Guests will refrain from displays of affection not appropriate in a public, family setting.
• Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
• Guests will show their ticket when requested and sit only in their ticketed seat.
• The progress of the game will not be disrupted by the guests' actions or unauthorized persons on the playing field.
• Headdresses and face paint styled in a way the references or appropriates American Indian cultures and traditions will not be permitted.

To report an issue or to ask a question:

*IN-PERSON: *Booths at sections 153 and 550

EMAIL: [email protected]. Please include a brief description and location of the issue (Section/Row/Seat). If you would like us to follow up by phone, please include your mobile number.

PHONE: 216-420-HITS

These seating areas must be evacuated before the start of postgame Guardians fireworks shows: Home Run Porch, Bleachers, Heritage Park, Right Field Gate Area, Sections 170-179, 303-304, 504, 570-577. Additional sections may also be evacuated depending on weather conditions.