Season Ticket Information

Ticket Management

MLB.com Ballpark App

Using the Ballpark app, you are able to browser your ticket inventory, present digital tickets for admission, forward tickets to a friend and recall tickets. To access and manage your tickets, just tap the "Tickets" tab at the top of your screen.

Forwarding

  1. Open or login to the Ballpark app

  2. Select Tickets tab on the bottom menu

  3. Choose the game that contains the tickets you want to forward

  4. Tap the Forward Tickets button

  5. Select which specific tickets you want to forward

  6. Click Forward tickets and choose delivery method (Email or share link)

    Note: The ticket icon will indicate that it was forwarded and will show if the ticket was accepted or not by the recipient.

Recalling

  1. Open the Ballpark app

  2. Select 'Ticket Tab' in the middle of the bottom menu

  3. Click the ticket with right facing arrow in top right corner of the page

  4. Select the game with the ticket you want to recall

  5. Tap ‘Cancel’ on all the tickets you wish to recall

    Note: When you cancel a forward, the recipient will receive an email notification
    Note: If a ticket was forwarded through MyTickets, you are not able to recall the ticket through the Ballpark app

Forwarding & Recalling

Forwarding

  • Step 1. Log into your My Guardians Tickets account at www.CLEGuardians.com/MyTickets.
  • Step 2. Select the "My Ticket Inventory" button.
  • Step 3. Select "Forward Tickets" from the Ticket Action dropdown menu.
  • Step 4. Select the event(s) and seat(s) you would like to forward.
  • Step 5. Click a friend's name from the friends list or add a new friend.
  • Step 6. Click "Continue" and add an optional personal message, then select "Forward Tickets."
  • Step 7. A confirmation email will appear stating successful delivery of the tickets.

Recalling

  • Step 1. Log into your MyTickets account at www.CLEGuardians.com/MyTickets.
  • Step 2. Select the game you wish to recall.
  • Step 3. Click “Recall” at the bottom of the screen.
  • Step 4. Select the tickets from that game that you’d like to recall.
  • Step 5. Click Continue.
  • Step 6. Tickets will appear back in your inventory.

Ticket Exchange

Inside Tickets