Ticket Policies

North Coast Social Rules & Regulations:

Access and Use by Licensee. Licensee's access to and use of the NCS Box shall be subject to all rules, regulations and policies adopted by Manager pertaining to the use of NCS Boxes and attendance at Ballpark Events, including but not limited to the NCS Box Rules and Regulations attached hereto as Exhibit B (the “Rules and Regulations”), which may be modified or amended by Manager from time to time, and any terms and conditions governing Admission Tickets to Ballpark Events. Licensee and Licensee’s guests shall be entitled to use the NCS Box pursuant to the terms set forth in the NCS Box License and Ticket Agreement (“Agreement”). Access to the NCS Box shall be controlled by, and shall require the presentation by each person using the NCS Box of, an Admission Ticket thereto. Subject to any Public Health Regulations, Licensee shall have the right to enter the NCS Box one and one-half (1½) hours before the announced starting time for each Ballpark Event or consistent with the opening of the dedicated entrance to the Ballpark Facility for premium ticketholders, if different. Licensee shall vacate the NCS Box no later than one-half (½) hour after the conclusion of the Ballpark Event. Licensee and Licensee’s guests shall be bound by and shall observe the terms and conditions upon which Admission Tickets to the Ballpark Facility are issued by Manager, the Commissioner of Major League Baseball, or by the promoter of any Special Event entitled to issue such Admission Tickets, including, without limitation, the policy adopted by the issuer of such Admission Tickets with respect to the postponement of the Ballpark Event to which such Admission Tickets pertain.

Licensee/Guest Conduct; Compliance with Laws and Rules. Licensee and its guests shall at all times maintain proper decorum while using the NCS Box, and shall comply with all present and future laws, ordinances, orders, rules and regulations of all duly constituted governmental authorities. Licensee shall be responsible for informing its guests of these Rules and Regulations and all terms and conditions in the Agreement pertaining to Licensee and guest conduct. Licensee and its guests specifically acknowledge and agree to comply with the following statement of policy for fan conduct at each Event, as adopted by Manager on behalf of patrons accessing the Ballpark Facility generally, and in particular, the NCS Box:

1. Major League Baseball rules prohibit fans from entering the playing field, interfering with a ball in play, or negatively disrupting the game in any way. Those failing to comply will face immediate ejection from the Ballpark Facility and possible arrest. The Manager encourages fan participation, and hopes that Licensee and its guests enjoy the Event from the NCS Box, but caution that other fans, including children, are nearby. Foul, abusive, socially unacceptable language and other behavior deemed to be unacceptable fan conduct will subject Licensee and its guests to immediate ejection from the Baseball Facility and possible arrest. Licensee is responsible for each of its guests and/or the behavior of those utilizing their Admission Tickets for the NCS Box.

2. Manager also subscribes to a zero-tolerance, anti-harassment policy for its employees and guests. As such, Manager prohibits harassment that is based on race, color, religion, gender, national origin, age, disability, sexual orientation or other bases protected by local, state and federal law. Such harassment demeans Manager’s employees and guests, and undermines the safe, effective and efficient operation of Manager’s business. In accordance with this policy, Licensee and its guests agree to adhere to the anti-harassment commitment and to ensure that all employees and guests are treated with dignity and respect. To this end, any sexual, racial or harassing and discriminatory language, gestures, visual or physical conduct by Licensee and its guests are strictly prohibited.

In the event Licensee or any guest in the NCS Box create a disturbance, cause objects to be thrown or dropped from the NCS Box, interfere with other ticket-holders ability to enjoy the Event, violate these Rules and Regulations, violate any other Ballpark Facility policies, and/or adversely affect the health, safety or welfare of the players, Ballpark Facility personnel or other patrons or invitees at the Ballpark Facility, Manager shall have the right, in its sole discretion, to eject the parties responsible for such action from the confines of the Ballpark Facility, in addition to taking any other appropriate actions or remedies available, which shall include but shall not be limited to, revocation of admission ticket rights, and/or Ballpark Facility usage rights.

Catering Services; Alcohol. Food and beverage service shall be provided by a caterer designated by Manager. A selection of inclusive food and non-alcoholic beverages will be available to Licensee and its guests in the NCS Box for each Event. A selection of inclusive beer and wine will be available to Licensee and its guests aged twenty-one (21) or older in the NCS Box for each Event. Licensee understands and acknowledges that a portion of the NCS Box Fee has been set aside to pay for inclusive food and beverages for Licensee and its guests. Service of inclusive beer and wine shall be at the sole discretion of the Manager, but shall not continue beyond the middle of the seventh inning for Cleveland Guardians home baseball games at the Ballpark Facility. Spirituous liquor and other non-inclusive alcoholic beverages will be available for purchase by Licensee and its guests aged twenty-one (21) or older in the NCS Box. Service of all spirituous liquor and non-inclusive alcoholic beverages shall be at the sole discretion of the Manager. Manager and its agents reserve the right to ID any Licensee or guest and may choose not to serve alcohol to any Licensee or guest, including but not limited to any intoxicated person, at their sole discretion. Food and beverage services purchased in addition to the inclusive food and beverage package that is provided as part of the NCS Box Fee, will be billed directly to Licensee. Licensee agrees to pay on a timely basis all extra charges and expenses, including any applicable taxes, for catering services incurred by Licensee in connection with the use of the NCS Box by Licensee or Licensee’s guests. Licensee shall be solely responsible for all such payments. No food or beverages other than those purchased from the designated caterer or Ballpark Facility concessionaire may be brought into, prepared or consumed in the NCS Box, and no food or beverages may be removed from the NCS Box without the consent of Manager, its designated caterer or any of their agents

11. Cancellation or Relocation of Games. In the event greater than five percent (5%) of Licensee’s Share of Regular Season Games in any year are not played, or rescheduled and played, at the Ballpark Facility by reason of (i) a strike by, or a lockout of, the Major League Baseball Players Association or members thereof, (ii) relocation of Regular Season Home Games to a different ballpark other than the Ballpark Facility, or (iii) cancellation of Regular Season Games for any other reason (including without limitation, Acts of God, storm, fire, flood, inclement weather, earthquake, labor disturbance, war, terrorism, civil commotion, shortages or unavailability of labor, present or future governmental law, ordinance, rule, or regulation, disruption of postal, electrical, telephone or other utility service, or other force majeure event beyond the reasonable control of the Manager), Manager shall not be liable to Licensee in any manner except to provide a credit as provided in Section 14, beginning with the Regular Season Game cancelled or relocated that equates to greater than five percent (5%) of Licensee’s Share of Regular Season Games in a season for which Licensee has purchased Admission Tickets. Licensee hereby agrees that Licensee will receive no credit for any cancelled or relocated Regular Season Games it has purchased Admission Tickets for in any year that are not played at the Ballpark Facility unless the number of cancelled or relocated Regular Season Games exceeds five percent (5%) of Licensee’s Share of Regular Season Games.

NCS Box Credit. Unless otherwise stated herein and subject to the terms set forth in Section 13 above, any eligible NCS Box credit will be determined by multiplying the NCS Box Fee by a fraction, the numerator of which is the number of Regular Season Games in the year during which the NCS Box was unavailable or unusable, or which were omitted, and the denominator of which is the number of Regular Season Games that were scheduled to have been played by the Cleveland Guardians at the Ballpark Facility during that year, provided, however, that this credit shall be allocated among all fractional licensees of the NCS Box (if applicable), in Manager’s discretion. All eligible credits will be computed after the conclusion of the Baseball Season. Any credits will be applied to the next installment of the NCS Box Fee payment due to Manager for the next year’s NCS Box Fee. If there is no invoice to apply this credit to, Licensee will have the option of applying credit to a renewal invoice or receiving a cash payment at the conclusion of the Baseball Season

Disclaimer of Liability and Indemnification. Manager shall not be liable or responsible for any loss, damage or injury to any person or property whatsoever in or around the NCS Box or the Ballpark Facility, resulting from any cause whatsoever, including theft and vandalism, unless due to the gross negligence or willful misconduct of Manager, its employees or agents. Licensee shall indemnify and hold Manager harmless from and against any and all liability, losses, claims, demands, costs and expenses to which Manager may become subject to by reason of the access or use of the NCS Box, or any other part of the Ballpark Facility, by Licensee, its invitees or guests in contravention of the provisions of this Agreement, or arising out of the negligence or willful misconduct of Licensee, its invitees or guests (including theft or vandalism). To the extent that each party has the right to do so, each party agrees to waive its rights of subrogation, which might otherwise exist whenever any loss, cost or expense is covered by insurance

Miscellaneous. This Agreement, and all the terms and provisions thereof, shall inure to the benefit of and be binding upon the parties thereto, and their respective heirs, executors, administrators, personal representatives, successors and permitted assigns. No amendment or modification to this Agreement shall be effective unless the same is in writing and signed by the parties, provided, however, that Manager reserves the right to modify or amend these Rules and Regulations at any time and from time to time in its sole discretion. This Agreement, together with these Rules and Regulations and all exhibits and schedules attached hereto and thereto, contains the entire written agreement between Licensee and Manager with respect to the matters provided for therein, and shall supersede any oral or written agreement previously made or entered into by Licensee and Manager.

Ballpark Policies. Unless otherwise stated herein or in the Membership Agreement, all Ballpark policies and any terms and conditions governing admissions tickets to Ballpark events apply to Members and Guests while at the Ballpark. For a complete list of Cleveland Guardians and Ballpark policies and procedures, please go to: http://mlb.mlb.com/cle/ballpark/information/index.jsp?content=security. For terms and conditions governing admission tickets to Ballpark events, go to: https://www.mlb.com/CLEGuardians/tickets/info/ticket-policies

Use of the North Coast Social shall also be subject to any and all safety and public health restrictions or requirements, including but not limited to any such restrictions or requirements instituted as a result of any public health emergency (“Public Health Regulations”). An inherent risk of exposure to communicable and infectious diseases, viruses, bacteria and illnesses, including but not limited to Covid-19, exists in any public place regardless of precautions that may be taken. By using North Coast Social Membership ticket to access the Ballpark, each attendee agrees to assume all risks associated with such communicable and infectious diseases, viruses, bacteria or illnesses, and agrees to all other terms and rules set forth at https://www.mlb.com/Guardians/tickets/info/ticket-policies