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The Official Site of the Arizona Diamondbacks

Access Guide for Guests With Disabilities

Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. We continue to examine new policies and research innovative procedures in an effort to enable people of all abilities enjoy the Chase Field experience to the fullest. Much of the credit for the accessibility of Chase Field belongs to the Access Committee, an independent committee of volunteers and employees, who provide recommendations to venue managers on a variety of accessibility efforts.

Accessible Parking

Accessible Seating/Companion Seating

Alternative Format Materials

Braille and tactile signs are located throughout the facility.

If you need a large print map or D-backs schedule, go to Guest Relations near Section 128 or 322.

Assistive Listening Devices

Captioning

Ballpark Areas & Concessions

Transaction and service counters are a maximum of 36" high with condiment counters a maximum of 34" high. If assistance is needed, staff are also nearby to assist with condiments.

Drop-off/Pick Up Areas

Electrical Outlets

Elevators/Escalators

Entry and Carry in Policy

All Chase Field entrances are located on accessible routes and are on the main concourse level, with accessible turnstiles located at Gates A, C, E North, J, K and Level 3 of the Chase Field Garage (for Suites and 200 level tickets). Once inside the concourse, you will find it very easy to get anywhere in the building via large elevators and escalators.

To find out what can and can't be brought into Chase Field visit the A-to-Z Guide.

First Aid

Getting to Chase Field

The ballpark is located in downtown Phoenix at 401 East Jefferson Street. For more detailed information, visit the driving directions page.

Guest Services

PAL

The Arizona Diamondbacks and PAL Experiences have teamed up to create an interactive program that makes attending a D-backs home game more predictable, approachable and enjoyable for fans who struggle with communication, transition and/or anxiety issues. The D-backs are dedicated to ensuring that every fan has a fantastic time while attending a game, and we hope that this program will better assist in making it a great experience and more accessible for fans with intellectual and development disabilities.

Watch the Arizona Diamondbacks PAL video for an interactive experience of the game.

Watch PAL video »

View and download the Arizona Diamondbacks PAL Guide to assist with navigating and non-verbal communication to a game.

Download PAL Guide »

Ramps

The ballpark has a wide ramp located near Gate J that services all levels.

These can be found:

  • Main Level-Across from Section 110
  • Diamond Level-Across from Suite 7
  • Upper Level-Across from Section 301

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

For more detailed information, visit the Chase Field Seating Map.

Suites

Private luxury suites and party suites feature space for a guest in a wheelchair in the seating area and a private restroom. Each Suite offers a set of removable seats that can easily be removed (ask your Suite Attendant) to provide additional space for a wheelchair/scooter user to sit near their companions.

Portable and height adjustable drinkrails (tables) are also available for wheelchair/scooter users. To have it ready it your Suite, email nodell@suns.com at least 1-2 days in advance, if possible.

Telephone/TTY

Ticket Information

The following ticketing policies have been established by the Arizona Diamondbacks with the assistance of the Access Committee to ensure that the maximum number of accessible seats is available:

  • Season Tickets: Call the D-backs Season Ticket Office for current availability at 602-462-4600. For those requesting season tickets in accessible seating areas, Chase Field requires that the individual purchasing the tickets to attest in writing that the accessible seating is for a person who has a mobility disability or a disability that requires the use of accessible features.
  • Single-Game Tickets: The Chase Field Ticket Windows are located on the main plaza at the southwest corner of the facility. All ticket window counters are at a height of 36" for wheelchair accessibility. The Main Will Call is located outside Gate E on the west side of the ballpark where the main ticket windows are located. All of the windows are at accessible heights. Single-game tickets are also available by phone at 602-514-8400 (TDD) 602-462-4180.
  • Accessible Seating Klub: The ASK program is for guests who require seating in wheelchair sections. For more information about ASK, contact the Disability Services Manager at 602-462-6163 or email nodell@suns.com
  • Any ticket limits enforced for the general public will be in effect for accessible seating as well.
  • Once the ticket limit has been reached, additional tickets may be available by calling the day of the game.
  • A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each wheelchair accessible seat) purchased. Additional seats, up to the advertised ticket limit, will try to be found in close proximity.
  • On the day of the game, any remaining accessible seats may be released for general sale.
  • Ticket holders requiring accessible seating but not holding tickets for accessible sections may be accommodated through Guest Relations (based on available seats, first come, first served). For faster service, call in advance: 602-462-6607 (TDD) 602-462-4180.
  • Guests holding tickets for accessible seating who wish to give those tickets to someone who does not require accessible seating should contact Guest Relations for possible seat relocation.

The above policies are in effect for other events that may be hosted at the facility. Certain changes may be made, based on the event's requirements. Please call the ticket office for additional information.

Water Fountains

Wheelchair Services

Wheelchair Storage

Comments/Suggestions/Questions

We are certain you will enjoy your experience at Chase Field. If we did not meet your expectations, it is likely we did not meet ours either. Please let us know your comments, positive or negative, so that we may continue to improve our level of service. You can complete a comment form at any of the Guest Relations locations, call the Disability Services Manager/ADA Coordinator at 602-462-6163, VideoPhone for the Deaf: 623-208-7722 or TDD: 602-462-3189 or email: nodell@suns.com.