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Access Guide for Guests With Disabilities

Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. We continue to examine new policies and research innovative procedures in an effort to enable people of all abilities enjoy the Chase Field experience to the fullest. Much of the credit for the accessibility of Chase Field belongs to the Access Committee, an independent committee of volunteers and employees, who provide recommendations to venue managers on a variety of accessibility efforts.

Accessible Parking

Accessible Seating/Companion Seating

Alternative Format Materials

Braille and tactile signs are located throughout the facility.

If you need a large print map or D-backs schedule, go to Guest Relations near Section 128 or 322.

Assistive Listening Devices

Captioning

Ballpark Areas & Concessions

Transaction and service counters are a maximum of 36" high with condiment counters a maximum of 34" high. If assistance is needed, staff are also nearby to assist with condiments.

Drop-off/Pick Up Areas

Electrical Outlets

Elevators/Escalators

Entry and Carry in Policy

All Chase Field entrances are located on accessible routes and are on the main concourse level, with accessible turnstiles located at Gates A, C, E North, J, K and Level 3 of the Chase Field Garage (for Suites and 200 level tickets). Once inside the concourse, you will find it very easy to get anywhere in the building via large elevators and escalators.

To find out what can and can't be brought into Chase Field visit the A-to-Z Guide.

First Aid

Getting to Chase Field

The ballpark is located in downtown Phoenix at 401 East Jefferson Street. For more detailed information, visit the driving directions page.

Guest Services

PAL

The Arizona Diamondbacks and PAL Experiences have teamed up to create an interactive program that makes attending a D-backs home game more predictable, approachable and enjoyable for fans who struggle with communication, transition and/or anxiety issues. The D-backs are dedicated to ensuring that every fan has a fantastic time while attending a game, and we hope that this program will better assist in making it a great experience and more accessible for fans with intellectual and development disabilities.

Watch the Arizona Diamondbacks PAL video for an interactive experience of the game.

Watch PAL video »

View and download the Arizona Diamondbacks PAL Guide to assist with navigating and non-verbal communication to a game.

Download PAL Guide »

Ramps

The ballpark has a wide ramp located near Gate J that services all levels.

These can be found:

  • Main Level-Across from Section 110
  • Diamond Level-Across from Suite 7
  • Upper Level-Across from Section 301

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

ada_ballpark_seating_2568x1445

For more detailed information, visit the Chase Field Seating Map.

Suites

Private luxury suites and party suites feature space for a guest in a wheelchair in the seating area and a private restroom. Each Suite offers a set of removable seats that can easily be removed (ask your Suite Attendant) to provide additional space for a wheelchair/scooter user to sit near their companions.

Portable and height adjustable drinkrails (tables) are also available for wheelchair/scooter users. To have it ready it your Suite, email [email protected] at least 1-2 days in advance, if possible.

Telephone/TTY

Ticket Information

Water Fountains

Wheelchair Services

Wheelchair Storage

Comments/Suggestions/Questions

We are certain you will enjoy your experience at Chase Field. If we did not meet your expectations, it is likely we did not meet ours either. Please let us know your comments, positive or negative, so that we may continue to improve our level of service. You can complete a comment form at any of the Guest Relations locations, call the Disability Services Manager/ADA Coordinator at 602-462-6163, VideoPhone for the Deaf: 623-208-7722 or TDD: 602-462-3189 or email: [email protected].