Chase Field Information Guide



Chase Field
401 E. Jefferson St.
Phoenix, AZ 85004
Mailing Address
Arizona Diamondbacks
P.O. Box 2095
Phoenix, AZ 85001

Executive Offices: 602.462.6500

Disability Services Manager: 602.462.6163

Guest Relations Hotline: 602.462.6607

Customer Service: 602.462.6500

Lost and Found Hotline: 602.462.6173 or see below for detailed information

Scoreboard Messages: 602.462.6454 or see below for detailed information

Roof Hotline: 602.462.6262 or see more detailed information below

Booking a non-baseball or off season event at Chase Field:

Arizona Diamondbacks Events & Entertainment [email protected] or submit a Contact Us form by visiting

Tours: 602.462.6799

Ticket Information: 602.462.4600

Single Game Tickets: 602.514.8400 or see more detailed information below.

Season Tickets, Groups & Suites: 602.462.4600 or see more detailed information below.


For the convenience of all guests at Chase Field, all inclusive restrooms are located in the following areas:

  • Field Level - Across from the NE elevators & behind section H
  • Main Concourse - Across from sections 109 and 135
  • Diamond Level - Across from suite 55 (west side of concourse)
  • Upper Concourse - Across from sections 306 and 331

Note: All-inclusive restrooms are each equipped with baby changing tables.


Enjoy an all-you-can-eat set-up of popular ballpark fare items. This unique experience is located on the BlueCross BlueShield of Arizona Diamond Level in Sections 221-223.


For more information, visit or email [email protected].


Valid I.D. is required for purchase. A guest that appears to be 30 years of age or younger must produce a valid form of acceptable identification. Arizona law requires that individuals be able to produce a valid I.D. when requested in order to be served.

Acceptable forms of valid United States identification for alcoholic beverage purchases are: U.S. Driver's License, Passport, State Issued I.D. Card w/ Photo, Military I.D. w/ Photo.

International Driver's Licenses are not accepted. Passports are required in those instances.

Alcohol service is limited to 50 ounces of beer, one liter of wine or four ounces of distilled spirits, and no more than two drinks per person, per identification.

All alcoholic beverage sales will be discontinued at the first pitch of the eighth inning, or at the discretion of management.

All guests must be 21 years of age to purchase an alcoholic beverage.

Government Warning: According to the Surgeon General, women should not drink alcoholic beverages during pregnancy because of the risk of birth defects.


In 2011, the D-backs partnered with the Maricopa County Stadium District and APS to build a solar shade structure that covers 17,280 square feet above the Chase Field plaza near the ballpark's western entrances and ticket booths. The solar shade structure provides extra shade over the ballpark's heaviest used entrances and generates 100,000 kWh of solar energy, which is enough energy to power the lights at Chase Field for 11 home games. Learn More »


Established in 1997, before the Diamondbacks ever played a Major League game, the Arizona Diamondbacks Foundation was established. The mission of the Arizona Diamondbacks Foundation is to support three main areas of need: homelessness, indigent healthcare and children's programs of all types, including education and youth baseball field development. To date, the Arizona Diamondbacks and the Arizona Diamondbacks Foundation have made charitable contributions totaling more than $41 million to non-profit organizations from across Arizona. In addition, more than $10 million in tickets and autographed merchandise has been donated to non-profits, schools, auctions, and events.

Organizations wishing for more information on the grant process can visit


For your convenience Chase field provides automatic teller machines, operated and maintained by Chase, located at the following ballpark locations: Section 131 and 325C.


Located behind home plate, the Avnet Home Plate Club is an exclusive, upscale dining and bar experience. Because it is on the Field Level of Chase Field, it is only accessible to those guests with a ticket in the Clubhouse Box, 1st/3rd Base Box sections, and 20-Year club members. The Avnet Home Plate Club offers fans a chef table with a variety of items.



All D-backs Baseball Academy camps have been postponed until further notice. Please check back for information about future camps.

The Baseball Outreach & Development department of the Arizona Diamondbacks has, as its focus, the mission of spreading and cultivating a passion for baseball and softball in communities throughout Arizona.

Our diverse set of programs allows fans of all ages and abilities to experience baseball and fast-pitch softball the "D-backs' Way." For our young fans, Arizona Diamondbacks Training Centers are the official youth baseball and fast-pitch softball camps of the D-backs. Training Centers range from one-day clinics to five-day camps and take place in over 40 communities throughout the state.

Youth coaches and parents are invited to participate in our free baseball and softball seminars each spring. And for the ultimate fan, we offer our week-long Fantasy Camp for any participant over the age of 30. This is your chance to be a "Big Leaguer" for a week at our Spring Training Complex in Scottsdale, AZ.

For more information and this year's schedule, call 800.821.7152 or visit


Banners and signs are permitted, providing they are baseball related and in good taste, as determined by the Arizona Diamondbacks Baseball Club. Flags with poles sold in the Team Shop are permitted. They may not be hung or displayed on any part of the playing field or in any way that obstructs another guest's view of the game, emergency exit signage or any advertising signage. Signs must not be commercial in nature nor utilize wood or metal material or other types of objects for support. The D-backs reserve the right to remove any banner, sign or flag.


The Banner Health Centered Field is located beyond left field on the main concourse and offers a terrific view of the game. It features private seating areas with four-tiered table seating and space to socialize. For more information on how to book, contact the Groups Staff at 602.462.4600 or [email protected].


Find out more about D. Baxter the Bobcat at


The Arizona Diamondbacks encourage guests to utilize bicycles as an alternative means of transportation. Although bicycles are NOT permitted inside Chase Field, guests may lock and secure bicycles at their own risk at the following locations:

  • Inside the Chase Field Garage (street level adjacent to the garage offices)
  • Inside the Jefferson Street Garage (street level)
  • On the Plaza, at the south end of Guy Fieri’s DTPHX
  • Outside the Cold Beers & Cheeseburgers lobby doors
  • Across from Gate K



Hand-held video and non-professional still cameras may be brought into Chase Field provided game action is not recorded, as mandated by MLB. Non-professional cameras are defined as:

  • Your camera cannot affect the sight lines of other guests while sitting in your area.
  • The lens length on your camera can't extend past 8 inches.
  • The lens width on your camera can't be wider than 4 inches.
  • No tri-pods or mono-pods may be used to stabilize your camera.


Fan safety continues to be our top priority at Chase Field. The Clear Bag Policy is to ensure the safety of our guests and provide an expedited ballpark entry process and enjoyable fan experience at D-backs games and all Chase Field events.

Each fan may carry one bag that is clear plastic, vinyl, or PVC no larger than 12" x 6" x 12" or a one-gallon clear plastic freezer bag (Ziploc bag or similar). Additionally, fans may also carry a small clutch purse no larger than 4.5" x 6.5", with or without a handle or strap, that is subject to search. See a full list of approved and not approved bags here.


Children aged 3 and older are required to have a ticket for admission. Any child who enters without a ticket must share a seat with an accompanying adult. As the policy may be different by event, please call Chase Field in advance to confirm.

Children (possessing a game ticket) having difficulties seeing the game can borrow a booster chair from the Guest Relations Centers or Suite Services Office. Complimentary booster chairs are available on a first-come first-served basis. Guest Relations Centers are located at section 128 and section 322. The Suite Services Office is located across from suite 42.

In an effort to help avoid the separation of children and parents at Chase Field, seat location wristbands are available at the Guest Relations Centers (sections 128 and 322). If a family chooses to participate in the program, they will be given a wristband with their child's seat location written on it, which their child will wear throughout the event.


Visit for detailed information.


The following items are permitted at Chase Field:


Food is permitted as long as it’s in a clear plastic bag. Any food item should be brought in an approved clear bag.


  • Only non-flavored/non-carbonated water in sealed, plastic bottles
  • EMPTY plastic water bottles
  • SEALED single serving juice boxes
  • Formula/baby food

The Arizona Diamondbacks reserve the right to inspect any items brought into Chase Field.


See the Know Before You Go Guide here.


The Coors Light Strike Zone is private social area located in right field on the main concourse level at Chase Field, with plenty of lounge seating and a full-service bar. D-backs fans also have a front-row seat to watch the pre-game and post-game Bally Sports Arizona broadcast. Group tickets are available for the Coors Light Strike Zone. On select games, the Coors Light Strike Zone is open to all fans. For more information on how to book, contact the Groups Staff at 602.462.4600 or [email protected].


Visa, MasterCard, Discover and American Express are accepted at the Chase Field Ticket Office, Team Shops, and concession stands.


For more information, call 602.462.6500.



D-backs Authentics offers a rotating collection of authenticated and game-used memorabilia. We are the direct link for D-backs game-used memorabilia from the clubhouse straight to the fans. D-backs Authentics offers a wide array of game-used jerseys, caps, helmets, baseballs, bases, bats and more. You can pre-order game-used items such as baseballs, bases, and more based on availability. We are located at Section 134 on the main concourse at Chase Field. The D-backs Authentics Store is open during all home games from the time gates open until the end of the game. All net proceeds from D-backs Authentics sales directly benefit the Arizona Diamondbacks Foundation. Visit to learn more. For direct inquiries, please email us at [email protected].


Baxter can be found at every Arizona Diamondbacks home game interacting with fans of all ages and rooting the team to victory. Baxter has been with the D-backs since 2000, and since then he has prided himself on being the most fan friendly mascot in sports. He has dedicated his life to making people laugh and creating the kind of mischief that makes coming to a D-backs game so much fun.

For more information on Baxter, email him at [email protected] or visit his interactive website at Follow @DbacksBaxter on Twitter and dbacksbaxter on Instagram.


D-bucks can be used at Chase Field to buy concessions and merchandise anywhere credit cards are accepted. EXCLUDING D-backs Authentics at Sec 134. Your total balance is conveniently tracked through your ticket barcode, so there's no need to carry cash. It's a hassle-free way to enjoy the game! Please visit to purchase tickets and be able to add D-buck value to each ticket.


Club Box, Club Reserve and Club Terrace seating allows you access to all the Diamond Level has to offer including elevated seating and spacious legroom. Benefits include:

  • Access to the full Blue Cross Blue Shield Diamond Level including the Suite Lounge
  • Seating along the 1st baseline, 3rd baseline, or behind home plate
  • Wide stadium seating with added legroom
  • In-seat food and beverage service


Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit

Guide for Guests with Disabilities »


Please visit for more information.



The use of cellular phones, tablets, hand-held radios, televisions and other electronic devices is permitted at Chase Field, providing they do not interfere with another guest's enjoyment of the game. The Arizona Diamondbacks reserve the right to ask any guest to discontinue the use of such devices.


Anyone expecting urgent phone calls (i.e., emergency) should leave their name and seat location at one of the Guest Relations Centers located across from sections 128 or 322. Please note that public address or video board paging will not be permitted. Guests can also be reached via the Guest Relations Centers from the time gates open (2 hours prior to game time) and approximately 30 minutes after the completion of the game at 602.462.4020.


Information regarding employment opportunities with the Arizona Diamondbacks can be found by visiting


Escalators are located inside the main plaza gates (west side of ballpark) for your convenience. All escalators go up (only) prior to game time and down (only) starting in the middle of the 7th inning.

Elevators are located in the following areas for your convenience:

  • Main Concourse - at sections 104, 117* and 140.
  • Diamond Level - across from suites 26* and 43 as well as the NW and NE corners.
  • Upper Concourse - across from sections 311* and 321* as well as the NW and NE corners.

*Please note that the elevators in these sections are restricted to guests that are physically unable to use stairs or the escalators.

During D-backs games, please note that this elevator bank will be closed to the public starting at the top of the 9th inning and until 20 minutes after the game ends.

There is also a ramp on the east side of the ballpark that will take you from main concourse level to the upper concourse.



All-inclusive restrooms are each equipped with baby changing tables. See All Inclusive Restrooms.


The Arizona Diamondbacks and Chase Field staff are committed to providing a safe, comfortable and friendly atmosphere for all of our guests. The following guidelines have been established regarding guest conduct:

  • Guests interfering with a ball in play will be ejected.
  • Guests interfering with the progress of the game or going onto the field will be ejected and subject to arrest.
  • Guests wearing obscene or indecent clothing and or body art will not be allowed entry into the ballpark.
  • Guests using foul or abusive language or gestures will be ejected from the ballpark.
  • Guests appearing intoxicated will be denied entry or ejected from the ballpark.
  • Any guest found throwing objects on the field or in the seating areas will be ejected.


Anyone wishing to send cards, letters, etc. to any player, coach, or broadcaster of the Arizona Diamondbacks may do so through the following address:

Arizona Diamondbacks Baseball Club
401 East Jefferson Street
Phoenix, Arizona 85004
Attn: Specific Player, Coach, or Broadcaster

If you are mailing anything in to be autographed, please read the following Autograph policy

Arizona Diamondbacks staff is unable to accept merchandise to be autographed.

Fans seeking autographs must mail their item directly to the individual player at 401 East Jefferson Street, Phoenix, Arizona 85004. It is best to send correspondence during the regular season, between the months of April and September. Please include the name of the player as well as a self-addressed stamped package for return of the item. The package will be placed in the player's mailbox. We recommend that you do not send anything of value, as the team cannot guarantee return of the item. The sender assumes all risks when mailing an item. The volume of mail may also prevent players from responding to every request they receive. Additionally, we are not able to process any requests for team-autographed items nor are we able to track players' mail to see if an item was received. We appreciate your understanding.


Guests that have concerns or may note other guests in violation of D-backs' policies may text "Dbacks" [space] location and issue to 69050 (message and data rates may apply).


There are two (2) First Aid Stations at Chase Field, both of which are located in the NE corner of the facility:

  • Main Concourse - Next to elevators at section 104
  • Upper Concourse - Across the elevators, north of section 300

Professional, emergency medical personnel are on duty at each game for your assistance. Should you need assistance, please notify the nearest uniformed employee.



Gates open 90 minutes before first pitch for Sunday-Thursday games and 2 hours before first pitch for Friday-Saturday games.

Early Entry for Advantage Members

Gates will open for Advantage Member Early Entry 30 minutes earlier on Fridays at gates B & J and Saturdays at gates B & J and at the 20th Anniversary Experience (20AE).

Check back for special “Gates/First Pitch” times for the 2024 season. Times are subject to change due to national television coverage, etc.


Guest Relations Centers are located on the main concourse at section 128 as well as on the upper concourse at section 322. These centers are staffed from the time gates open until approximately 30 minutes after the conclusion of the game. Guests may obtain information and assistance, offer suggestions or register concerns, and to get help with any problems that may occur at Chase Field. The Guest Relations Centers can be reached by calling 602.462.4020.


Chase Field proudly attracts millions of people each year, contributing significantly to the economic revitalization of the downtown Phoenix area. This success is largely due to our commitment to excellence in every aspect of our operations, including providing an enjoyable experience to guests with disabilities. For more information, visit

Guide for Guests with Disabilities »



For more information, visit

Guide for Guests with Disabilities »


Located directly above the outfield on the center field concourse, each Home Run Porch features a unique, over-the-field front row view that is unmatched and perfect for batting practice and the game. For more information on how to book, contact the Suites Staff at 602.462.4600 or [email protected].



For the convenience of all guests at Chase Field, all inclusive restrooms are located in the following areas:

  • Field Level - Across from the NE elevators & behind section H
  • Main Concourse - Across from sections 109 and 135
  • Diamond Level - Across from suite 55 (west side of concourse)
  • Upper Concourse - Across from sections 306 and 331

Note: All-inclusive restrooms are each equipped with baby changing tables.



The D-backs Kids Club is a free program that rewards young fans with prizes for attending games. All fans ages 15 and younger are eligible to sign up with a parent's permission. Register on the MLB Ballpark app and visit the Kids Club headquarters at Section 106 and near Section 329. Visit for more information.



During an event, Lost and Found items may be turned in/claimed at our Guest Relations Centers located on the Main Concourse across from section 128 or on the Upper Concourse across from section 322.

If you need to submit a Lost Item Claim, visit



Major League Baseball requires that all fans walk through a metal detector.

Please visit for more information regarding metal detection.


Light rail operates 365 days a year serving riders in Phoenix, Mesa and Tempe. Trains run every 15-20 minutes and drops you off within walking distance of Chase Field. Light rail is designed to carry a large amount of people heading to games or events.

For more information, visit or click here for more on Getting to Chase Field.


Military and first responders receive special pricing on game tickets and more! Thanks to our partnership with, specially priced tickets can be purchased ONLINE, with verification.

Service members can enjoy an exclusive discount off select locations for EVERY game of the season. Visit for more information.



Please head to our Suite Level and visit the Suite Office across from Suite 42 for accommodations to comfortably feed your child.



Visit the Directions & Parking section of for detailed information.

Directions & Parking »


Respect for patriotism is very important to the Arizona Diamondbacks organization. The National Anthem will be played before the start of every game. All guests should face the flag, if possible, remove their caps and stand at attention. The same respect should be given to the Canadian Anthem whenever it is played.


For fan safety and enjoyment, the following items are prohibited at Chase Field:

  • Animals (except for service animals)
  • Alcohol
  • Aerosol cans
  • Drones and other remote controlled vehicles
  • Drugs or other illegal substances (including medical marijuana)
  • Firearms, knives or weapons of any kind
  • Fireworks or other incendiary devices
  • Camera Tri, Dual or Single Leg Pods by Non-Media Personnel
  • Skateboards, rollerblades, scooters, razors or shoes with wheels
  • Obscene, offensive, indecent or inappropriate clothing/attire
  • Blow horns or Noisemakers
  • Umbrellas
  • Fishing Nets
  • Beach Balls, balloons or other inflatables (without prior approval)
  • Laser Pens
  • Flags with poles not sold in the Team Shop or of a non-baseball nature.
  • Banners containing commercial, political or obscene material or that block guest views
  • Frisbees
  • Bicycles (may be parked at approved bike parking racks)
  • "Bubble-making" liquids, machines, etc. for blowing bubbles
  • Backpacks
  • Bags and wallets exceeding the size of a small clutch bag (6.5" W x 4.5" H)
  • Luggage of any kind, computer bags, camera bags, briefcases, fanny packs, cinch bags or any bag larger than the permissible size (6.5" W x 4.5" H)

Additional items at the discretion of Chase Field management.


All giveaway items will be distributed on the game day specified, when the gates open, on a first-come, first-served basis. Each ticketed guest that is within any specified age limit will receive one (1) giveaway item (while supplies last). Guests with multiple tickets must exit and reenter the ballpark in order to receive multiple giveaway items. Children who do not need a ticket will be issued one (1) giveaway item, so long as they are within any specified age limit. There are no exceptions to this policy and all determinations by the Arizona Diamondbacks are final. Giveaway dates, items, and quantities are subject to change. The Arizona Diamondbacks reserve the right to modify this policy at any time.



Guests may leave Chase Field at any time; however, specific Gates (A, F, J, and K) will be set up as re-entry gates. If planning on re-entering the ballpark, you must go to one of those gates, show your ticket to the usher, and be scanned out. Upon returning, you will be asked to show your ticket and be scanned in again.


Chase Field has multiple locations where fans are able to convert their cash into a card for usage at the venues cashless operations and concessions.

  • Main Concourse: Sections 106 and 128
  • Upper Concourse: Section 322


Guests will be able to have their Rideshare pickup or drop off at the following locations:

  • 5th street North of Washington
  • Jackson Street East of 9th Street

Guests may leave Chase Field at any time; however, specific Gates (A, F, J, and K) will be set up as re-entry gates. If planning on re-entering the ballpark, you must go to one of those gates, show your ticket to the usher, and be scanned out. Upon returning, you will be asked to show your ticket and be scanned in again.


The status of the roof (open or closed) for upcoming home games can be found on the Roof Information page.

Roof Information »


Kids Run the Bases after every Sunday home game. To participate, line up at Gate J started at the top of the 9th inning.



The Sandlot is a family-focused destination that promotes a healthy and active lifestyle with a variety of fun and exciting activities for fans of all ages located on the Upper Concourse past Section 332. Visit for more information.


Birthday and anniversary messages can be displayed for a $100 donation to the Arizona Diamondbacks Foundation. Messages are displayed on the right field interactive scoreboard. Proceeds from this program benefit the Arizona Diamondbacks Foundation.

Scoreboard Messages »


Chase Field security is managed in-house with a staff that provides professional protection for our guests, players and employees. It is staffed 24 hours per day, 365 days a year and is equipped with closed-circuit television, door alarms and perimeter lighting.

On game days, security is supplemented with staff from the Maricopa County Sheriff's Office and the City of Phoenix Police Department.


Chase Field is designated as a non-smoking facility. For those guest wanting to smoke, designated areas outside the facility are located at areas:

  • Outside of Gate A (north plaza)
  • Outside of Gate F
  • Outside of Gate J (east)
  • Outside of Gate K (northeast)

As these locations are outside the ballpark, you will need your digital ticket to re-enter.

Smoking is not permitted in any of the seating areas, general concourses, suites or restrooms.

The policies outlined above apply to electronic cigarettes, cigars, as well as traditional cigarettes.


Please visit for detailed information.


Chase Field welcomes guests that bring and utilize their own strollers however, the use of strollers should not in any way inhibit general guest movement or block any aisle ways. Guests may check strollers in at one of our Guest Relations offices on the Main Concourse (Section 128) and Upper Concourse (Section 322). Strollers are not available to rent. Strollers may be subject to search by game day security staff.


The first-of-its-kind in MLB, the D-backs introduce their premier suite, Studio @122. This state-of-the art 20-person suite is located on the main concourse behind home plate.

Features include:

  • Downtown, loft-style design
  • Two 55-inch Flat panel Televisions
  • All-inclusive food and beverage menu, including two beers per guest
  • Special in-game recognition on dBTv
  • Concierge and Guest Services
  • Six premium parking passes inside the Chase Field garage

For more information on Studio @122 please contact the Arizona Diamondbacks Hospitality & Business Development Department at 602-462-4600 or [email protected].


The D-backs exclusive Suite Lounge allows fans to enjoy a luxurious club experience without ever leaving the action. Located just off the main entrance of the Diamond Level, adjacent to the Chase Field parking garage, the Suite Lounge is open to fans with Suite and Diamond Level tickets. Overlooking the 3rd base side, the Suite Lounge offers an unparalleled view of the game action with floor to ceiling windows and outdoor patio seating. Guests can also enjoy eight 60" flat screen televisions and a private bar, making it an ideal gathering place for D-backs fans.



The Chase Field Ticket Office is open Monday through Friday from 9AM to 3PM MST.

On home game days, these hours extend until the end of the 7th inning. During Sunday home games, the Ticket Office opens at 10AM and closes at the top of the 7th inning.


Visit one of the most impressive and unique Major League Baseball facilities in the country and make the experience memorable and take a guided tour of Chase Field. For more information, visit



Did you catch yourself on DBTV at Chase Field? The D-backs offer fans the opportunity to purchase a copy of the video from their moment on DBTV. For more information, please call 602.462.3827.



The Arizona Diamondbacks have a limited number of wheelchairs available to assist guests to and from their seats. If wheelchair service is needed to transport a guest to a seat location and back to one of the gates at the conclusion of the game, please notify a Chase Field Guest Relations Representative. Due to the limited number of wheelchairs, these can only be used to transport guests and cannot be rented or borrowed to sit in while watching the game. Safety considerations limit wheelchair capacity to 250 pounds or less. Please be aware that wheelchairs are assigned on a first-come, first-served basis. Therefore, during periods of heavy volume, guests may be asked to wait until a wheelchair becomes available to transport them either to their seats or back to the exit they want to go to.

Guide for Guests with Disabilities »