Know Before You Go

Mobile & Contactless Entry

Before you arrive to Chase Field, download the MLB Ballpark app. If you already have the app, make sure to UPDATE to the most recent version of the MLB Ballpark app. Also, check that your phone is fully charged and that you have your ticket ready on your mobile device. Click here for helpful instructions on how to download and navigate the MLB Ballpark app.

Before you arrive to Chase Field, download the MLB Ballpark app. If you already have the app, make sure to UPDATE to the most recent version of the MLB Ballpark app . Also, check that your phone is fully charged and that you have your ticket ready on your mobile device.

Managing Your Tickets with SafeTix

Please note that your game tickets will have a rotating barcode. Screenshots are not allowed and will fail to scan. Fans are encouraged to add their tickets to their Apple or Google Wallet prior to arriving at Chase Field. Fans doing this need to have their NFC turned on for their phone and should make sure that is set before getting in line.

Limited Collectible Ticket

If you purchased one of the four (4) different Collectible Tickets, please note that your collectible ticket will be delivered post event. Please allow up to 30 days for delivery.

Gate Entry

All gate entry at Chase Field will have new entry gate system featured this year.
Simplified, hassle-free entrance that only requires having your tickets ready on your phone.
Please make sure to have your phone ready to further minimize traffic at the improved entry gains.

Gate Opening Times (2023)

Gates will open 90 minutes before first pitch for games on Sunday through Thursday.
Gates will open 2 hours before first pitch for games on Friday and Saturday.
Gates will open for Advantage Member Early Entry 30 minutes earlier on Fridays at gates B & J and Saturdays at gates B & J and at the 20th Anniversary Experience (20AE).

New Ballpark Concessions

Check out the concessions at Chase Field and view the full Dining Guide here. You can view all available concessions in the MLB Ballpark app.

Chase Field Restaurants:

Cashless Concessions & Mobile Ordering

A mobile concession experience is available for fans to order food & drinks. Click the "Food & Beverage" button on the MLB Ballpark app to place your order and pay. You'll be alerted via text when your order is ready for a contactless pick up. Please note that the Team Shop and concession stands will not accept cash. Have a credit or debit card ready if you do not plan to order from your mobile phone. There are reverse ATM’s located throughout the stadium, check their locations here.

Cashless Parking

To reserve parking before you go, visit dbacks.com/parking. Please note, the parking garages will not accept cash. If you purchase parking upon arrival, be sure to have a credit or debit card.

A reminder that if you have 200 level tickets and park in the Chase Field Parking Garage, you are also able to enter the ballpark through the bridge that connects the garage to Chase Field.

To reserve parking before you go, visit dbacks.com/parking. Please note, the parking garages will not accept cash. If you purchase parking upon arrival, be sure to have a credit or debit card.

A reminder that if you have 200 level tickets and park in the Chase Field Parking Garage, you are also able to enter the ballpark through the bridge that connects the garage to Chase Field.

Clear Bag Policy

To ensure fan safety and expedite ballpark entry, a clear bag policy is in effect for Chase Field, but there is no need to have it leave your side when you walk through gates. Each fan may carry one clear plastic or vinyl bag no larger than 12" x 6" x 12" or a clear plastic gallon freezer bag. Small clutch purses are also permitted that are no larger than 4.5" x 6.5". All bags are subject to search. More Info

We have invested in a new concept called OpenGate: a safe, fast, automatic & unprecedented screening system that does away with unloading bags and purses. Fans will pass effortlessly through the gates to their seats in record speed like never before. There is no longer a need for you to remove your personal items like phones, keys or wallets from your pockets.

For ADA Information, please visit dbacks.com/ada.