D-backs Wallet

D-backs Wallet provides a seamless way for fans to manage their ticket entitlements and concession credit in one centralized wallet experience. D-backs Wallet is available to fans using the MLB Ballpark app at Chase Field concession and retail locations, some restrictions may apply based on the credit or discount. Please see Terms of Use and Privacy Policy for more information.

What is D-backs Wallet and how does it work?
D-backs Wallet is a centralized payment system integrated into the MLB Ballpark app that allows fans to quickly and easily pay for concessions and merchandise at the ballpark. Fans only need to store their credit card information once, and they can use it for all in-venue purchases without having to re-enter payment details, while also being able to access any value, discounts, or other Club provided benefits. This simplifies the in-venue purchasing process by providing a single payment method for food and merchandise while streamlining transactions, reducing friction, and allowing fans to focus more on enjoying the game rather than worrying about utilizing multiple payment methods for one transaction.

What are the main features and benefits of using D-backs Wallet?
D-backs Wallet centralizes your wallet, making your ballpark experience smoother and more enjoyable.

• One-Time Setup: Add your payment card once, and never have to enter it again.
• Seamless Integration: Pay with D-backs Wallet across multiple platforms (in-app, in-person, various locations at the ballpark).
• Access and Combine Additional Benefits: Access Club provided entitlements such as loaded ticket value or season ticket holder discounts while combining with your payment card on file for one combined scan & pay.

How do I add a new payment card into my D-backs Wallet?
Fans can add new cards into their wallet by adding a new card through the MLB Ballpark app.

To add a new card through the MLB Ballpark app, access the D-backs Wallet wallet from the Home Tab. If you do not have a card saved on file, follow the instructions to add a card. After adding a card on file, fans also have the option to save multiple cards to their wallet by selecting the "Add" button.

How do I remove a payment card from my D-backs Wallet?
Fans can remove a card in the MLB Ballpark app by tapping on the card and selecting “Remove this Card” in the wallet.

How does "Scan & Pay" work? Will any of my discounts, entitlements, or loaded values be applied?
"Scan & Pay" will apply all of your wallet benefits into one easy QR code to scan at time of payment. The transaction will be processed in the following order:

• Apply discounts (if applicable)
• Apply loaded value (if applicable)
• Apply stored value (if applicable)
• Charge remaining balance to card on file (last used payment card)

If I have multiple loaded value amounts, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the loaded value cards individually or edit which loaded value amounts on the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

If I have multiple payment cards in my wallet, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan the payment cards individually or edit which payment card on the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

Can I use D-backs Wallet at all concession stands and team stores?
Yes, D-backs Wallet is accepted at all concession stands and team stores at the ballpark.

Is D-backs Wallet secure and how does it protect my payment information?
Yes, D-backs Wallet is designed with security in mind. Payment information is securely tokenized and stored, ensuring that sensitive data is protected.