MLB Ballpark Frequently Asked Questions

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What's new with Ballpark in 2023

  • MLB has partnered with SeatGeek as its exclusive Fan-to-Fan Ticket Marketplace. For the first time, fans will now be able to list their tickets for sale directly from the MLB Ballpark app.
  • MLB Ballpark app users can view a tap story of the upcoming MLB rule changes for the 2023 season to learn more about what's new on the field.
  • The MLB Ballpark app now has Ticketmaster's SafeTix™ enabled so tickets will have rotating barcodes for greater security.
  • Fans will now be able to use the MLB Ballpark app to forward any of your tickets, not just season tickets.
  • Enhanced capabilities for venue content, including access to the native camera for Augmented Reality ("AR") experiences and to invoke the Mobile Wallet for transactions at point of sale ("POS") terminals (at applicable venues).

Supported Devices

Supported Apple Devices:

  • iPhone 6s or newer *
  • iPod Touch 7th Generation *

* Requires iOS 15.0 or later

Apple Devices that support Apple Pay technology for participating Clubs:

  • iPhone 6s or newer *

* Requires iOS 15.0 or later

Supported Android Operating Systems:

  • Android OS 8 - 13

Getting Started & Verifying Ticketing and Loyalty Accounts

Accessing the MLB Ballpark app

The MLB Ballpark app can be downloaded directly from the App Store on Apple devices or Google Play on Android devices. Accessing content in the MLB Ballpark app requires an MLB or a Club.com account. If you do not have an existing account, you can create a new account during initial app login.

MLB Ballpark Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward tickets to friends and family, or receive tickets. These features can be found in the “Tickets” tab, "Wallet" section or on the “Home” tab for upcoming games. For additional information on how to set up and use the new MLB Ballpark app digital ticketing features, please refer to the "MLB Ballpark Digital Ticketing" section below.

For any "Wallet," account, tickets, or related support inquiries, please utilize the MLB Ballpark app Digital Assistant for step-by-step assistance.

Club Loyalty Programs

If you are a member of a participating Club's loyalty program, you can access that program by navigating to the Team tab and tapping on your team's Loyalty program module. The location of this module card may differ from Club to Club based on how that Club has configured its Team tab.

If you are signed in with your MLB/Club.com account associated with the Loyalty program, you will be taken to a digital membership card, where you can view your account information, benefits, and stored value (eCash, if applicable). If your accounts are not successfully linked, you will be provided with Club-specific contact information for assistance. For inquiries about Club Loyalty program usage, your account, reward points, or stored value (eCash), please review the specific information for the Club.

MLB Ballpark Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, forward tickets to friends and family, and receive tickets. These features can be found in the "Tickets" tab, "Wallet" section or on the "Home" tab for upcoming games.

New for the 2023 season, fans will now be able to use the MLB Ballpark app to forward any tickets, not just season tickets, after logging into your Ticketmaster account. Tickets will also now display a rotating barcode that automatically refreshes every few seconds, which helps ensure that your tickets are secure and cannot be stolen or duplicated. So, heads up that screenshots will no longer be accepted at gate entrances!

Purchasing Tickets

  1. Tap on the “Tickets” tab in the bottom navigation bar and select “Buy Tickets”.
  2. Make sure you have the correct team selected, or tap on the team name filter to change.
  3. Select the game for which you want to buy tickets by tapping on a row with the green ticket icon.
  4. Select your seats.
  5. Provide account and payment information.
  6. Review and complete your purchase.

Verifying Accounts and Accessing Tickets

Why verify my email?

Through the MLB Ballpark app, fans can access and manage their tickets, whether purchased or received through a ticket forward, once you have confirmed ownership of the associated email account.

How do I verify my email?

  1. Fans need to login with an MLB account the first time they open the MLB Ballpark app. If you don’t have an existing MLB account, you can create one as part of the initial onboarding process.
  2. Fans who view the “Home” or “Tickets” tabs without a verified account will be prompted to “Please verify your email address or refresh your tickets”.
  3. Fans can then “Send” or “Resend” the verification email to their MLB account OR enter the email address associated with tickets to verify to access those tickets.
  4. An email will be sent to that email address asking you to verify that address by tapping on a one-time link.

How can I remove a verified account?

During the verification process, if you’ve added an incorrect email address OR would like to remove a secondary account that you’ve previously linked, you can do so within the app.

  1. Go to the “Home” tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your Profile.
  2. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified.
  3. Fans can tap on “Remove”, which will unlock all verified emails with a minus button next to each.
  4. Tap on the minus icon next to the email address(es) you wish to remove.
  5. This will bring up a “Remove” button at the right of the email address. Tap “Remove” to verify the change.

Important Note: While you can remove secondary email addresses, users cannot remove their primary email address (the one used to login to the MLB Ballpark app).

How do I access my tickets?

Ticket Purchasers
  1. If you purchased your ticket(s), go to the “Tickets” tab and click “Wallet” to view the Event card for the ticket(s) you just purchased. If you don’t see the Event card, tap on “Refresh” or pull down on the screen to refresh.
  2. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the “Home” tab in the bottom navigation bar, and click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on “Add Another Email” at the bottom of the screen, and follow the steps.
  3. Click on the Event card. [Still not seeing the Event card? Click on the Team tab in the bottom navigation bar and then click “Access Tickets Here”.]
    • NOTE: This will take you into the Ticketmaster portal, from where you can access and manage your tickets.
  4. You will be prompted to log in to your Club account or Ticketmaster account. Please note that this login will persist for 30 days, after which you will be required to login again.
  5. Once logged in, you will see another Event card for this event (if you have more than one ticket, otherwise, it will take you directly to your ticket). Tapping on the Event card will take you to your ticket(s), where you can Add to Apple Wallet, View Barcode, view Ticket Details, or Transfer your ticket(s) to someone else.
  6. If you have more than one ticket, the view will default to your first ticket, and you can scroll left to view additional tickets in the carousel.
  7. If you have a combination of both Single Game Tickets and Season Tickets, you will be able to access both types of tickets within the same login.
  8. However, if you have tickets to more than one Club that uses Ticketmaster as its primary ticketing vendor, you will need to log out of the Club or Ticketmaster account that you are currently logged in to and re-login to the other Club account in order to access those tickets. You will need to repeat these steps each time you need to access tickets across different Ticketmaster Club accounts.
Ticket Forward Recipients
  1. If you received your ticket(s) as the result of a ticket forward from another fan, you need to first accept that ticket by clicking on the “Accept Tickets” button in the email.
  2. Next, go to the “Tickets” tab and click “Wallet” to view the Event card for the ticket(s) you just accepted. If you don’t see the Event card, tap on “Refresh” or pull down on the screen to refresh.
    • NOTE: There may be a delay of up to 5 minutes before Ticketmaster publishes the Event card in the MLB Ballpark app.
  3. Event cards will populate provided that the email address associated with those tickets is both a) linked with your MLB account, and b) you have verified your ownership over that email. If you are still not seeing an Event card, go to the “Home” tab in the bottom navigation bar, click on the avatar icon or your initials in the upper left-hand corner to go to your Profile. Click on My MLB Email Account Emails, where you can see any emails that are linked and whether they are verified. If you need to add another email, click on “Add Another Email” at the bottom of the screen, and follow the steps.
  4. Click on the Event card. [Still not seeing the Event card? Click on the Team tab in the bottom navigation bar and click “Access Tickets Here”.]
    • NOTE: This will take you into the Ticketmaster portal, from where you can access and manage your tickets.
  5. You will be prompted to log in to your Club account or Ticketmaster account. Please note that this login will persist for 30 days, after which you will be required to login again.
  6. Once logged in, you will see another Event card for this event (if you have more than one ticket, otherwise, it will take you directly to your ticket). Tapping on the Event card will take you to your ticket(s), where you can Add to Apple Wallet, View Barcode, view Ticket Details, or Transfer your ticket(s) to someone else.
  7. If you have more than one ticket, this view will default to your first ticket, and you can scroll left to view additional tickets in the carousel.
  8. If you have a combination of both Single Game Tickets and Season Tickets, you will be able to access both types of tickets within the same login.
  9. However, if you have tickets to more than one Club that uses Ticketmaster as its primary ticketing vendor, you will need to log out of the Club or Ticketmaster account that you are currently logged in to and re-login to the other Club account in order to access those tickets. You will need to repeat these steps each time you need to access tickets across different Ticketmaster Club accounts.

Scanning a Ticket at the Ballpark

To access your tickets, please refer to the Verifying Accounts and Accessing Tickets section. Once logged in to your Club or Ticketmaster account, tap on the Event card, from where you can either tap “View Barcode”, which will pull up your rotating barcode for scanning at the entrance gate, or tap “Add to Apple Wallet”, which will allow you to use NFC (near-field communication) to tap and go for entry into the ballpark. If you have more than one ticket, this view will default to the first ticket, and you can scroll left to view additional tickets in the carousel. You will need to either scan or tap each ticket on your device at the gate or else digitally forward additional tickets to others in your party.

Please note that beginning with the 2023 season, Ticketmaster barcodes are powered by SafeTix™, which enables encrypted mobile tickets built with leading-edge technology that comes standard with powerful fraud and counterfeit protection. SafeTix™ provides a unique barcode that automatically refreshes every few seconds so it cannot be stolen or copied, keeping your tickets safe and secure. Screenshots will not be accepted for entry.

Transferring and Receiving a Ticket

Transferring a Ticket

Once signed in to your Ticketmaster account within the Tickets tab, when you select a specific event, you will have access to all of your tickets for that event. If you have more than one ticket, this view will default to your first ticket, and you can scroll left to view additional tickets in the carousel. From here, you can click Transfer to select which ticket(s) you would like to forward to someone else via email or SMS, by either selecting from your Contacts or manually entering the recipient’s contact information.

  1. [Select from Contacts] - Your device’s contacts will appear, giving you the ability to select a contact and then the contact’s email address or phone number (if stored in your device).
  2. [Manually Enter a Recipient] - Enter the First Name, Last Name, Email, or Mobile Number and Note to transfer your ticket(s).

This view will also provide updates on the status of forwarded tickets, e.g., when accepted by the recipient. Depending on the ticket type, forwarded tickets can be canceled or recalled.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available, as the “Transfer” button will be inactive and grayed out.

Canceling a Transferred Ticket

You can cancel a ticket forward at any time before the ticket is scanned into the ballpark. To cancel a forward:

  1. Tap on the “Tickets” tab from the bottom navigation bar in the MLB Ballpark app.
  2. Find and tap on the Event card related to the ticket you’ve forwarded.
    • NOTE: This will take you into the Ticketmaster portal, from where you can access and manage your tickets. For details, please refer to How do I find and access my tickets?
  3. Find the ticket that you’ve transferred, and tap “Cancel Transfer”.
  4. When prompted, if you are sure you want to reclaim this ticket, select “Yes.”

Receiving a Transferred Ticket

  1. Fans who receive forwarded tickets can accept the ticket(s) and access it from the MLB Ballpark app.
  2. As a recipient, you will be notified directly by email or receive a link where you can accept the ticket(s) from the sender.
  3. When you click on the “Accept Tickets” button in the email, you will be taken to a webpage, where you will be prompted to log in to your Club or Ticketmaster account.
  4. Both the sender and recipient will be notified by email when the ticket transfer is complete.
  5. To access your newly-accepted tickets, refer to the Ticket Forward Recipients section.

Listing Tickets on SeatGeek

New for the 2023 season, SeatGeek is now MLB’s exclusive Fan-to-Fan Ticket Marketplace. Fans can now list their ticket(s) for resale on SeatGeek directly from the MLB Ballpark app. From the Tickets tab, select “Sell Tickets”, which will direct you to Ticketmaster’s Account Manager instance. After logging in, select “Manage My Tickets.” Select the ticket(s) that you want to sell, and you will be notified that you are leaving Ticketmaster and being redirected to SeatGeek. After logging into your SeatGeek account, or creating a new account if you do not already have one, you can select the quantity, seats, payout method, price, and original ticket price. Once all fields have been satisfied, your ticket(s) will be officially listed on SeatGeek’s marketplace. Once your tickets have successfully sold, your tickets will automatically be removed from your MLB Ballpark app.

NOTE: If for any reason you are not able to complete a listing on SeatGeek, please reach out to the Club’s ticket help contact (refer to the table below).

Ballpark Digital Assistant & Ticket Troubleshooting

The MLB Ballpark app Digital Assistant provides a universal Ticketing Guide with the ability to troubleshoot issues with ticket access, forwarding, recall, and more. The Ballpark Digital Assistant can also give information on stats, game schedules, scores, and standings. To access the Digital Assistant, select the “chat” icon in the top right-hand corner of the “Home” or “Tickets” tab in the MLB Ballpark app.

To ensure the latest functionality is available on your device, fans will need to have the newest version of the MLB Ballpark app downloaded. We highly encourage you to access your tickets before heading to the ballpark. For any ticket access issues, please take the following steps:

Issue: Unable to Access Tickets

To access your tickets in the MLB Ballpark app, make sure you’ve tried the following steps:

  1. Verify Account (refer to the Verifying Accounts and Accessing Tickets section)
  2. Refresh Tickets (refer to How do I access my tickets?)

If you continue experiencing issues accessing your tickets, identify the way in which you purchased or received your tickets, and follow the steps below.

Received a Forwarded Ticket:
  • Refer to the Ticket Forward Recipients section.
[Club].com:
  • The MLB Ballpark app should automatically recognize tickets you’ve purchased on [Club].com, as long as the MLB account with which you’re logged into the MLB Ballpark app is the same email address you used to purchase and the email address is verified.
  • If you are still having trouble accessing your ticket(s) after having a) refreshed the Tickets tab in the MLB Ballpark app, b) ensured your MLB Ballpark app email address is the same as the email address you used to purchase your ticket(s) on [Club].com, and c) completed the verification steps for your MLB Ballpark app email address, please reach out to the Club’s ticket help contact (refer to the table below).
SeatGeek:
  • SeatGeek is now MLB’s exclusive Fan-to-Fan Ticket Marketplace. For tickets purchased on SeatGeek, once you receive a confirmation email notifying you that your tickets are ready, the MLB Ballpark app will automatically recognize tickets you’ve purchased on SeatGeek, as long as the MLB account with which you’re logged in is the same email address you used for SeatGeek and the email address is verified. Simply go to the “Tickets” tab to see the associated Event card for your tickets. Still not seeing the event? Click “Refresh”. For more information on the SeatGeek-MLB partnership, please visit https://www.mlb.com/tickets/seatgeek.
  • If you have confirmed that the email address is the same, verified in the MLB Ballpark app, and you have refreshed the Tickets tab but are still not seeing your SeatGeek-purchased tickets, please escalate by reaching out to the Clubs’ ticket help contact (refer to the table below).
Other:
  • If you have purchased your tickets from another source, such as StubHub, Gametime, etc., the tickets you’ve purchased will need to be forwarded to you by the seller. Once you receive a confirmation email from the Club letting you know that the tickets have been forwarded to your account, you will need to complete the following steps to access them on the MLB Ballpark app:
  1. Click the “Accept Tickets” button in the email.
    • NOTE: This will take you into the Ticketmaster portal, from where you will be prompted to log in to your Club or Ticketmaster account to accept the tickets.
  2. To access your newly-accepted tickets, refer to the Ticket Forward Recipients section.
  • If you have not received an email letting you know that the tickets have been forwarded to you or otherwise are still having trouble accessing your tickets, please escalate by reaching out to the Club’s ticket help contact (refer to the table below).

Issue: Accessing Tickets on Apple Wallet (iOS)

If you added your tickets to Apple Wallet on your iOS device and cannot access your ticket in Apple Wallet, please try the following steps.

  1. Ensure you selected “Add” after selecting “Add to Apple Wallet”.
  2. If the ticket continues to run into issues, please log out of the MLB Ballpark app and re-login. Upon successful login, re-select “Add to Apple Wallet”.
  3. If the issue continues to persist, please escalate by reaching out to the Club’s ticket help contact (refer to the table below).

Issue: Accessing Tickets on Google Wallet (Android)

If you added your tickets to Google Wallet on your Android device and cannot access your ticket in the Google Wallet, ensure the following is configured on your device.

  1. Select “Settings”.
  2. Select “Contactless Setup”.
  3. Select “Turn on NFC”.
  4. Make sure NFC is switched on and Google Wallet is set as the default payment.

Issue: Barcode Not Displaying

  • If you do not see your barcode displayed on the day of the game, contact the Club’s ticket help contact (refer to the table below).

Frequently Asked Questions

What should I do if I am unable to present my tickets using the MLB Ballpark app?

If you are unable to access your tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance or select the Digital Assistant chat icon at the top right-hand corner of the "Home" or "Tickets" tab.

If you do not remember your MLB account password, you can request a new password for your MLB account by tapping on "Forgot Password?" on the login screen.

What ballparks support digital ticketing?

All 30 major league ballparks support digital ticketing for the 2023 season.

What ballparks support club loyalty programs?

  • Chase Field (ARI)
  • Camden Yards (BAL)
  • Angel Stadium (LAA)
  • Globe Life Field (TEX)
  • Truist Park (ATL)
  • Fenway Park (BOS)
  • Wrigley Field (CHC)
  • Guaranteed Rate Field (CWS)
  • Great American Ball Park (CIN)
  • Progressive Field (CLE)
  • Coors Field (COL)
  • Comerica Park (DET)
  • Minute Maid Park (HOU)
  • Kauffman Stadium (KCR)
  • loanDepotPark (MIA)
  • American Family Field (MIL)
  • Citi Field (NYM)
  • Yankee Stadium (NYY)
  • Oakland Coliseum (OAK)
  • Citizens Bank Park (PHI)
  • PNC Park (PIT)
  • T-Mobile Park (SEA)
  • Busch Stadium (STL)
  • Petco Park (SDP)
  • Oracle Park (SFG)

Support Information

Club Loyalty Program Support

For inquiries about Club loyalty program usage, your account, tickets, reward points, or stored value (eCash), please review the specific contact information for the Club which is listed in the app.

Ticketing Support

For all inquiries regarding ticket accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance. For self-service remediation in the app, select the chat icon from the "Home" or "Tickets" tab to follow step-by-step instructions in the Ballpark Digital Assistant chatbot.

If you have any questions about the "Wallet" section of the "Tickets" tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

For inquiries involving Apple Pay transactions, please contact the Club Box Office for assistance.

MLB Ballpark App Support

If you have any questions or require troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-244-2291 (US) or 315-203-6761 (International).

Customer Support Hours:

  • Monday through Saturday, 12 p.m. to 12 a.m. ET
  • Sunday, 12 p.m. to 10 p.m. ET

Customer Support remains open until the conclusion of the last game each day.

Customer Support will remain closed on the following days: Weekends, Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.