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The Official Site of the Cleveland Indians

Ticket Policies

April 19 GAME VS. Atlanta POSTPONED

RESCHEDULED FOR TRADITIONAL DOUBLEHEADER ON APRIL 20

 

Indians encourage April 19 ticketholders to attend the two games on April 20, starting at 4:10 p.m.

The Cleveland Indians announced today's (April 19) game between the Indians and the Atlanta Braves has been postponed due to inclement weather and has been rescheduled for April 20, starting at 4:10 p.m. as a traditional doubleheader. All gates will open at 3 p.m. for the traditional doubleheader.

Fans holding tickets to the originally scheduled April 20 game who want to attend both games of the doubleheader can do so. Fans with April 19 tickets can exchange into tomorrow's traditional doubleheader starting at 4:10 p.m., ESPN's Sunday Night Baseball game on April 21 starting at 7:05 p.m. or one of two later dates (6/11 vs. CIN or 6/25 vs. KC). Fans who select the two later exchange dates will be able to use the value of their tickets towards those games (additional fees could apply). All tickets must be exchanged by Monday, April 22 at 5 p.m.   

 

Season Ticket Holders

Season Ticket Holders who are unable to attend the makeup game can exchange for tickets to any game that is available through the My Tickets Exchange program.

  • If you are unable to attend the makeup dates on April 20 or April 21, your tickets must be exchanged by Monday, April 22 at 5 p.m.
  • Season Ticket Holders have more flexibility than ever before to select your exact seating location within the ballpark. You also have the option of exchanging your tickets into any seating section in the ballpark, subject to availability.
  • For more information on exchanging tickets, please visit https://www.mlb.com/indians/tickets/season-tickets/exchange-faq

 

Single-game Ticket Purchasers

Indians.com purchasers holding tickets dated April 19 purchased from the Indians (Indians.com) must exchange their tickets online only at Indians.com/mytickets for one of the following options: April 20 traditional doubleheader vs. Atlanta at 4:10 p.m., April 21 vs. Atlanta at 7:05 p.m., or one of two eligible games later in the year - (June 11 VS. CIN) or (June 25 VS. KC). All exchanges must be made no later than April 22 at 5 p.m. online only at Indians.com/mytickets. If fans want to attend the April 20 or April 21 games, they must make the exchange prior to first pitch of either game. Tickets purchased at the Progressive Field Box Office or Team Shop must call 216-420-4487 for any exchanges.

  • Beginning 30 minutes after announced rainout, using a desktop or laptop online only at Indians.com in your My Tickets account, fans can exchange their tickets for April 20, April 21, June 11 (additional fees may apply) or June 25 (additional fees may apply) - exchanges must be made by 5 p.m. on April 22  
  • Ticket exchanges must be completed in one transaction
  • If you encounter any issues exchanging your tickets on your MyTickets Account, please call 216-420-4487

 

StubHub Purchasers

Tickets purchased through StubHub must contact StubHub for a refund.

Rainout Policy

Season Tickets

If the postponed game is part of your Season Ticket Plan, the tickets will be available to use for rescheduled game or you can exchange online through My Indians Tickets for one of the designated dates by given deadline. If postponed ticket is not exchanged within given deadline, it will only be available to be used at the rescheduled gameGo to My Indians Tickets

Single Game Tickets

Tickets purchased by Phone or Indians.com will be available to use for rescheduled game. You will also receive an email if interested with further details on how to exchange for one of the designated dates by given deadline. Exchanges must occur online through My Indians Tickets. Go to My Indians Tickets

Tickets purchased at the Progressive Field Box Office or Progressive Field Team Shop will be available to use for rescheduled game. The tickets can also be exchanged if necessary for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

District Tickets

District Tickets will be available to use for rescheduled game. The tickets can also be exchanged for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

Tickets purchased at a Progressive Field Ticket Kiosk will be available to use for rescheduled game. The tickets can also be exchanged for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

Group Tickets

Indians Group Sales Representatives will reach out to each Group Leader with further details. Please contact your Group Leader for additional details.

Suite and Infiniti Club Tickets

You will be contacted by a member of the Premium Hospitality Staff with further details.

STUBHUB PURCHASES

Tickets purchased through Stub Hub are eligible to utilize tickets for the rescheduled game only.