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Ticket Policies

Cleveland Indians announce April 15 game vs. Blue Jays postponed

The Cleveland Indians announced today's (April 15, 2018) game between the Indians and Blue Jays has been postponed due to inclement weather.

The April 15 game has been rescheduled as part of a traditional doubleheader on Thursday, May 3 beginning at 1:10PM. All gates will open at Noon.

Fans holding tickets to the April 15 postponed game who want to attend the May 3 doubleheader must exchange their tickets for a ticket dated May 3 subject to availability. Beginning Thursday, April 19 online only at Indians.com in your My Tickets account, fans can exchange for tickets to attend the May 3 doubleheader to see both games for the price of one.

Note: Fans holding tickets to the originally scheduled April 14 game rescheduled for May 3 will be permitted and take priority to attend both games of the doubleheader.

Fans holding tickets dated April 15 purchased directly from the Indians (Indians.com, Progressive Field Ticket Office, Team Shop) and who cannot exchange tickets for the May 3 traditional doubleheader can exchange tickets to one of two eligible games: Sunday, June 17 vs. MIN or Wednesday, June 20 vs. CWS.

  • Beginning Thursday, April 19 online only at Indians.com in your My Tickets account, fans can exchange for one of these two games - Exchanges must be made by midnight Friday, April 27.  
  • Go to www.indians.com/mytickets and Click on the SPECIAL OFFERS tab
  • Fans who didn't purchase from the Indians aren't eligible for ticket exchange and should refer to that company's ticket policy.

Cleveland Indians announce April 14 game vs. Blue Jays postponed

The Cleveland Indians announced today's (April 14, 2018) game between the Indians and Blue Jays has been postponed due to inclement weather and has been rescheduled for Thursday, May 3 at 1:10PM.

Fans holding tickets to the April 14 postponed game who want to attend the May 3 makeup game can do so with their ticket dated April 14. No exchange will be necessary for those fans wanting to attend the makeup game.

Fans holding tickets dated April 14 purchased directly from the Indians (Indians.com, Progressive Field Ticket Office, Team Shop) and who cannot attend the May 3 rescheduled game can exchange tickets to one of two eligible games: Friday, May 11 or Saturday, May 12.

  • Beginning Tuesday, April 17 online only at Indians.com in your My Tickets account, fans can exchange for one of these two games - Exchanges must be made by midnight Friday, April 27.  
  • Go to www.indians.com/mytickets and Click on the SPECIAL OFFERS tab
  • Fans who didn't purchase from Indians aren't eligible for ticket exchange and should refer to that company's ticket policy.

We thank you for attending and apologize for the inconvenience.

Rainout Policy

Season Tickets

If the postponed game is part of your Season Ticket Plan, the tickets will be available to use for rescheduled game or you can exchange online through My Indians Tickets for one of the designated dates by given deadline. If postponed ticket is not exchanged within given deadline, it will only be available to be used at the rescheduled gameGo to My Indians Tickets

Single Game Tickets

Tickets purchased by Phone or Indians.com will be available to use for rescheduled game. You will also receive an email if interested with further details on how to exchange for one of the designated dates by given deadline. Exchanges must occur online through My Indians Tickets. Go to My Indians Tickets

Tickets purchased at the Progressive Field Box Office or Progressive Field Team Shop will be available to use for rescheduled game. The tickets can also be exchanged if necessary for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

District Tickets

District Tickets will be available to use for rescheduled game. The tickets can also be exchanged for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

Tickets purchased at a Progressive Field Ticket Kiosk will be available to use for rescheduled game. The tickets can also be exchanged for one of the designated games by given deadline. The exchange must take place at the Progressive Field Box Office.

Group Tickets

Indians Group Sales Representatives will reach out to each Group Leader with further details. Please contact your Group Leader for additional details.

Suite and Infiniti Club Tickets

You will be contacted by a member of the Premium Hospitality Staff with further details.

STUBHUB PURCHASES

Tickets purchased through Stub Hub are eligible to utilize tickets for the rescheduled game only.