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Citi Field Information Guide



A

AAA AUTO CLUB OF NEW YORK

Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations.

The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.

If anyone is in need of this service, they should call the Fan Assistance Number at (646) 438-5000.

ACCESSIBLE ENTRY POINTS

All entry points at Citi Field are ADA Accessible. Fans with accessibility needs may also enter through our designated accessible gates (Hodges, Seaver, or Stengel VIP entrances) even if their seating location does not grant them VIP entry.

ACCESSIBLE PARKING

See Parking.

ACCESSIBILITY SERVICES

Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, various listening, transmitting and noise cancelling devices, parking, restrooms, closed captioning and wheelchair requests. For any questions please email [email protected] or call Ticket Services at 718-565-4360. This phone number and email address are monitored during the following hours:

Monday: Friday: 9:00 a.m. - 5:00 p.m. or the end of the 7th inning for home games

Saturday: 10:00 a.m.- 2:00 p.m. or the end of the 7th inning for home games

Sunday: Closed on non-game games but open for home games: 9:00 a.m. – the end of the 7th inning

ADULT CHANGING TABLES

Adult Changing Tables are available in the Family Restrooms located behind Sections 312 and 420. Adult Changing Tables should be available early in the 2022 Season.

ADVANCE TICKET WINDOWS/KIOSKS

See Ticket Sales and Services.

ALLERGY INFORMATION

Allergy information is available at each concession stand upon request.

AMAZIN' GETAWAYS

The Mets and Sports Marketing USA host various Spring Training and Regular Season Amazin’ Getaway trips for fans to see the Mets play on the road. For more information,

please visit Mets.com/AmazinGetaways.

AMAZIN' MEMORABILIA

The official source for game-used and autographed Mets collectibles, will have a new home at Citi Field in 2022. The new, state-of-the-art Amazin’ Memorabilia Shop, still located behind home plate on the Field Level, will be a must visit spot for fans to browse unique and exclusive items fresh from the field. Game-Used bases and baseballs are available for purchase and can be delivered to fans in their seats or be picked up in new contactless lockers that will be attached to the store. Amazin’ Memorabilia items are also available at Mets.com/GameUsed, or by calling (718) 559-3144. The New York Mets donate all net proceeds from Amazin’ Memorabilia sales to the Amazin’ Mets Foundation. For the latest news and updates, follow @MetsMemorabilia on Twitter and Instagram.

AMAZIN' METS FOUNDATION

To be a champion, you need to stand for something. The Amazin’ Mets Foundation is committed to providing needed services and opportunities to children, families, and under-served groups in our neighborhoods and communities. Together we can inspire change and make a lasting impact on and off the field. For more information on the Amazin’ Mets Foundation, please visit amazinmetsfoundation.org.

ANIMALS

See Pets.

ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES

It is the policy of Aramark to conduct the sale and service of

alcoholic beverages in compliance with all applicable laws. Aramark

has informed the Mets of the following Aramark alcohol service

policies for Citi Field:

  1. The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited. All Aramark servers and management staff are to be TEAM or TIPS trained.
  2. The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver’s license with picture, military ID with picture or passport with picture. Forms of identification not accepted are international driver’s license, NYC ID Cards and any vertical IDs.
  3. A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.
  4. Alcohol sales at concession stands will stop after the seventh inning or earlier at Aramark management discretion.
  5. Alcohol sales in all Citi Field restaurants, suites and clubs stops at the conclusion of an event. Alcohol sales in restaurants, suites and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.

Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. The Delta seats, Hyundai seats, The Clubhouse, The Party Deck and Excelsior concourse and seats between 306-333 are considered “club space”. Once the game has ended, all alcohol must remain within the actual club in which it is purchased.

AUTOMATED TELLER MACHINES (ATM)

Citi Field is a cashless facility. For fans who only have cash as a form of payment, there are “reverse ATMs” at various locations around the ballpark. These reverse ATMs take in cash instead of dispensing it, to allow fans to convert paper money to a Mastercard that is usable anywhere Mastercard is accepted.

ASSISTIVE LISTENING DEVICES AND HANDHELD RADIOS

All devices are available at no charge by visiting the Rotunda Lost and Found on any game-day. A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit.

Assistive listening devices repeat the messages broadcast by our public address system (at-bat info, between-innings announcements, etc.) and do not provide a broadcast of the game.

Handheld radios provide our AM radio feed (880 WCBS).

AUTOGRAPHS

The best opportunity for guests to obtain autographs would be up until the end of batting practice along the first and third base lines in sections 106 thru 108/109 and 125/126 thru 128.

Event staff members are not permitted to ask for autographs or photos from players or coaches.

AUTOMATED TELLER MACHINES (ATM)

Citi Field is now a cashless facility. For fans who only have cash as a form of payment, there are “reverse ATMs” at Section 114 by the Mets Team Store and inside of the Mets Team Store behind the Jim Beam Highball Club. There is also a reverse ATM located outside the ballpark between the JRR ticket windows and the Seaver VIP gate. These reverse ATMs take in cash instead of dispensing it, to allow fans to convert paper money to a Mastercard that is usable anywhere Mastercard is accepted.

B

BABY DIAPER CHANGING STATIONS

Baby diaper changing tables are located in all concourse restrooms.

BAG POLICY

See Security Policies

BALLPARK APP

Download the free, official app of Citi Field, MLB Ballpark. The MLB Ballpark app perfectly complements and personalizes your trip to Citi Field with check-in offers, exclusive content and much more.

BALLPARK INFORMATION

Capacity: 41,800

Size of the Entire Facility: 1.4 Million Square Feet

Surface: Natural Grass

Playing Field Distances:

  • Left Field Foul Pole - 335 feet
  • Left Field - 358 feet
  • Left Center Field - 370 feet
  • Center Field - 408 feet
  • Right Center Field - 380 feet
  • Right Field - 370 feet
  • Right Field Foul Pole - 330 feet

Height of Wall: 8 feet consistent from Foul Pole to Foul Pole

BANNERS

The New York Mets allow banners, signs and flags (without flag poles or any other solid supporting structure) to be displayed in the stadium as long as they do not obstruct views of other guests and do not block other signage in Citi Field. Signs should not interfere with the game, your fellow guests' enjoyment of the game, or carry disparaging, commercial, political or obscene messages. Signs must be baseball-related and may not contain language deemed inappropriate by Citi Field management. They may only be displayed between innings as well as before and after the conclusion of the game. Banners and signs must utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting. Any banner or sign may be removed at the sole discretion of Citi Field management and Citi Field management reserves the right to restrict the presence of signs and banners in specific ballpark locations.

BATTING PRACTICE

The following are times for Mets and visitor batting practices. Please note that batting practice does not take place prior to every game.

First Pitch:Mets BP:Visitor BP:Mets Infield:Visitor Infield:Grounds Crew:
12:10 p.m.9:40 a.m.10:40 a.m.11:10 a.m.11:25 a.m.11:30 a.m.
1:10 p.m.10:40 a.m.11:40 a.m.12:15 p.m.12:25 p.m.12:30 p.m.
4:10 p.m.1:40 p.m.2:40 p.m.3:15 p.m.3:25 p.m.3:30 p.m.
7:10 p.m.4:40 p.m.5:40 p.m.6:15 p.m.6:25 p.m.6:30 p.m.

BICYCLE PARKING RACKS

Guests who wish to bike to Citi Field can utilize any of the 11 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: first base side of the Rotunda, third base side of the Rotunda, outside the Right Field Gate on Seaver Way.

BIG APPLE RESERVED SEATING

This ballpark seating area, located in Center Field, includes Sections 140-142 and is sold as part of a Group Sales package. For further information, please see Group Hospitality Areas.

BIRTHDAY MESSAGES

See Scoreboard Messages.

BUILDING CONTROL CENTER

The BCC is the focal point for all non-game activities and operations. All building alarm systems (fire, door, escalator, elevator, etc.) are monitored in the BCC along with the CCTV cameras that are located throughout the ballpark. The BCC is located in the service tunnel adjacent to the event staff entrance and is operational at all times.

The BCC can be reached at all times at:

(718) 559-3100 - Outside of Citi Field

Extension 3100 - Inside of Citi Field

During games/events, the Day of Game Command Post which is located next to section 140 will answer the BCC number and, if necessary, transfer calls to the BCC.

C

CAESARS SPORTBOOK AT THE METROPOLITAN GRILLE

See Clubs/Restaurants.

CAMERA/VIDEO EQUIPMENT

Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are not permitted in Citi Field due to security considerations.

CAPTIONING

Captioning of the ballpark’s public address system is available on two LED displays: the Promenade ribbon board in left field, and the auxiliary video board in the right field corner. While at least one of these displays is visible from most Citi Field seating locations, guests who rely upon captioning are encouraged to contact Accessibility Services at (718)-565-4360 for assistance with seat selection and purchase. To view closed captioning on your mobile device at Citi Field, download MLB Ballpark app and select Closed Captioning in the Enhance Your Experience section under Park Info.

CASHLESS CONCESSION STANDS

Citi Field will be a completely cashless venue in 2021. Select locations on concourses will have reverse ATMs for fans to change cash into cards.

CELL PHONE CHARGING

There are charging tables installed on the Excelsior Level (first and third base side bars) and Delta Level (inside the Delta Sky360º Club near the Jackie Robinson Rotunda escalators) for guests with access. Additionally, there are two charging tables on the Field Level behind Sections 101 and 128.

CELLULAR PHONES

Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests’ enjoyment of the ballgame. Event staff members are not permitted to use cellular phones while on duty or while in view of guests.

CHILDREN'S TICKETS

All guests entering the ballpark who are 32" or taller require a ticket. Children under 32" tall do not require a ticket, but must sit on a parent's lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.

CHILL RESPONSIBLY PRESENTED BY COORS LIGHT

The Designated Driver program is designed to encourage our guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guests receive a wristband indicating that they should not consume alcohol. Guests can sign up via the Ballpark App or they can visit the Designated Driver Booth located on the 3rd base side near Section 119. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 22-ounce fountain soda at most concession stands.

CITI AUDITORIUM

The 150-seat Citi Auditorium features plush, theater-style seats and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Empire Suite Level, overlooking the Jackie Robinson Rotunda. For information on renting this space out on game days, please contact Group Sales at (718) 507-TIXX. For more information on renting this space on NON-GAME days, please call (718) 507-3663 or log onto MetsEvents.com

CITI PAVILION AT SHEA BRIDGE

This semi-private space, located adjacent to the Shea Bridge, features a view from center field and into the bullpen and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

CLUB ACCESS

Access to clubs at Citi Field is based on many factors such as seat location and whether or not the guest is a Season Ticket Member. Not every guest has access to one of our six clubs. To determine whether or not a guest has club access, check their ticket. If they do have access to a particular club, it will be listed on their ticket (usually below the seat location or above the game date). If there are no club names listed anywhere on the ticket it indicates that the guest does not have access to any of our clubs. Please note that once a guest has entered the Hyundai Club and received their wristband, they will only be required to show their wristband for re-entry into the club.

CLUB METS

The official online fan club for Mets fans. For more information, visit Mets.com/ClubMets.

CLUBS/RESTAURANTS

Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Each ticket identifies the clubs to which the ticket holder has access. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below.

Caesars Sportsbook at The Metropolitan Grille (Formerly The Metropolitan Grille)

Located just beyond Section 333 on the Excelsior Level, Caesars Sportsbook at the Metropolitan Grille is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World’s Fair Marina. This restaurant features a fine selection of freshly prepared menu offerings. Kids and Dessert menus are also available. Reservations are recommended and can be made at (718) 565- 4333 or by using Open Table.

Clover Home Plate Club

Located on the Plaza Level and exclusive to Clover Platinum and Gold seat holders (sections 11-19, rows 1-8), the Clover Home Plate Club provides guests with complimentary soft drinks, coffee, a wide variety of small bites and snacks, as well as private restrooms and a full bar available for purchase. Clover Home Plate Club guests are also able to scan their ticket for all-inclusive food and nonalcoholic beverages at all concession stands around Citi Field. This all-inclusive element does not apply to the Caesars Sportsbook at the Metropolitan Grille, Pat LaFrieda’s Chop House restaurant in the Delta Sky360º Club, or access to the Hyundai Club.

Coors Light Skyline

This patio space, located outside of Caesars Sportsbook at The Metropolitan Grille on the Excelsior Level, features a one of a kind dining and hospitality experience and is traditionally part of the Group Hospitality Areas and sold as a part of a group package. On days when it is not sold to a specific party, the tables in this area can be reserved through Caesars Sportsbook at the Metropolitan Grille. For further information, please see Group Hospitality Areas.

Delta Sky360° Club

The Delta Sky360˚ Club is located directly behind home plate on the Delta Level. The club features a casual, market-style dining area, two full-sized bars, bar food service on the Delta 3rd base side and a full-service restaurant, Pat LaFrieda’s Chop House. Reservations for Pat LaFrieda’s Chop House can be made at (718) 595-8102 or by using Open Table.

Hyundai Club - First Base and Third Base

Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets.

Jim Beam Highball Club

Located behind home plate on the Promenade Level, the Jim Beam Highball Club offers two full bars and a variety of food options. Guests can order at the counter then bring back to tables to enjoy with views of the field.

Piazza 31 Club

Located behind home plate on the Excelsior Level, the Piazza 31 Club features a full bar and multiple food offerings. The Piazza 31 Club does not provide a view of the field but does feature over 20 high-definition televisions so that guests may see the game.

The Clubhouse

This private space, located adjacent to the Bullpen Plaza, features a field level view of the game and is sold as part of a Group Hospitality package. For further information, please see Group Hospitality Areas.

CREDIT CARDS

MasterCard, Visa, Discover and American Express are accepted at all Mets ticket locations and outlets, and at all Citi Field merchandise and food locations.

D

DAY-OF-GAME COMMAND POST

The Day-of-Game Command Post is in operation during all games/events at Citi Field. The Command Post is the focal point for all game-related operations. Any issues pertaining to game/event operations should be directed to the Command Post at extension 3100. It will initiate operations when gates open and will remain in operation until gates close.

DELTA & EMPIRE SUITES

There are 54 suites at Citi Field located on two levels: Delta (Level 2) and Empire (Level 4). Delta Suites 1-10 are located in the Delta Sky360˚ Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Empire Suites 201-244 are located on the Empire Suite Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel - via elevator or staircase. For more information about Delta and Empire Suites, call (718) 507-TIXX or email [email protected].

DELTA SKY DECK

This patio, located on the third base side of the Delta Sky360º Club, is traditionally part of the Group Hospitality Areas and sold as part of a group package. On days when it is not sold to a specific party, the patio can be used by all ticket holders with Delta Sky360º Club access. For further information, please see Group Hospitality Areas.

DELTA SKY 360° CLUB

See Clubs/Restaurants.

DESIGNATED DRIVER PROGRAM

See Chill Responsibly presented by Coors Light.

E

EBBS (FORMERLY MIKKELLER BREWING NYC)

EBBS is located on the exterior of Citi Field between the Right Field and Bullpen Gates. Guests do not need a game ticket to enter EBBS. Once a guest enters Citi Field they will have to fully exit the ballpark to access EBBS. EBBS offers a plethora of locally brewed beers on tap as well as small bites.

ELEVATORS

There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter. Please note that guest elevators are to be used only by our guests. Event staff should use designated service elevators, escalators, stairs and ramp.

Guest Elevators B and C
Level:Location:
PlazaHodges entrance
SterlingDelta Sky360˚ Club - first base side
Field Section 114 / Hyundai Club first base entrance
EmpireSuite 216
Excelsior Section 315 / Piazza 31 Club first base entrance
Promenade Sections 411 & 511
Guest Elevators D and E
Level: Location:
PlazaService Tunnel for ADA access to Section 109-Row A
FieldSection 109
EmpireParty Suites 202-203
Excelsior Section 306 / Ramp to Coca Cola Corner
Promenade Sections 403 & 503
Guest Elevator J
Level: Location:
Plaza Bullpen Plaza
Field Section 142
Guest Elevator K
Level:Location:
PlazaService Tunnel next to the Building Command Center
FieldSection 133
ExcelsiorSection 334 (this is the only elevator that provides access to the Left Field Landing - sections 334-339)
PromenadeSections 432 & 532
Guest Elevators N and O
Level: Location:
Plaza Stengel Entrance and ADA access to Section 125-Row A
Field Sections 125 & 126
Empire Suite 243
Excelsior Section 332 and the Metropolitan Grille
PromenadeSections 426 & 526
Guest Elevators P and Q
Level: Location:
Plaza Seaver Entrance
Sterling Delta Sky360˚ Club - third base side
Field Section 121 / Hyundai Club third base entrance
Empire Suite 227
ExcelsiorSection 324 / Piazza 31 Club third base entrance
Promenade Sections 418 & 518
Guest Elevator S
Level:Location:
PlazaJackie Robinson Rotunda Ticket Office Field Across from Hyundai Club third base entrance
Service Elevator F
Level:Location:
PlazaService Tunnel across from Mets Clubhouse Entrance
FieldSection 106
Empire Party Suite 201
Excelsior Ramp to Coca Cola Corner
PromenadeSections 401 & 501
Service Elevators L and M
Level:Location:
PlazaAramark Warehouse
FieldSection 129 Empire Outside of entry to Empire
Excelsior Across from entry to the Metropolitan Grille
PromenadeSections 428 & 528
Service Elevator R
Level:Location:
PlazaN/A
DeltaBeside the Delta in-seat service kitchen
Field Across from Hyundai Club third base entrance
Empire Inside the kitchen on the third base side of the Rotunda

Please note that elevator S does not have an operator.

EMERGENCY PHONES

Are positioned throughout the ballpark. The emergency phone locations and extensions are:

Plaza Level
  • Payson Entrance: 8498
  • Hodges Entrance: 4607
  • Seaver Entrance: 4608
  • Stengel Entrance: 4609
  • JRR Gate Area: 7041
  • LF Gate Area : 7040
Field Level
  • Home Plate Fan Asst.: 4723
  • Section 114: 4179
  • Section 131: 4178
  • Section 139: 4177
  • Centerfield Fan Asst.: 4718
Excelsior Level
  • Coca-Cola Corner: 4176
  • Piazza 31 Club 3B : 4157
  • Section 411: 4155
  • Section 429: 4789
Promenade Level

Home Plate Fan Asst.: 4707

Section 404: 4790

Section 338: 4787

Section 436: 4156

EMERGENCY PLAN

In the event of an emergency, an announcement will be made and instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.

Please note: Only designated Mets organization and police officials are authorized to order emergency.

EMERGENCY PROCEDURES

Should you become aware of an emergency situation, immediately inform a supervisor or The Command Post at extension 3100. Be prepared to provide the location, nature and extent of the emergency. Keep the reporting person with you and turn over to the responsible supervisor. Situations include suspicious packages or individuals, bomb threats, lost children, or sick/injured individuals.

In the event of an emergency where a partial or complete evacuation of the park is needed, there are certain key procedures which will be followed. They are:

  1. All gates will be opened by the operations staff. Gate personnel are to make sure gate areas are clear. All personnel assigned to each gate will direct guests to exit the park and move away from the building in a calm and orderly manner.
  2. All Citi Field personnel working in sections to be evacuated will inform guests of the need to clear that particular area. Guests should be directed to the nearest and safest exit. Under no circumstances should anyone other than emergency personnel be allowed to enter a restricted area.
  3. All exits will be manned by police officers, guest service representatives, hosts, hostesses, security officers or supervisors. Personnel should assist guests in moving carefully, calmly and orderly to prevent injuries. Special attention should be given to guests who are elderly, disabled, or accompanied by children.
  4. A Supervisor with a radio will be stationed on the field to survey evacuation procedures occurring in the stands and advise personnel of any problem areas. Radios should be monitored at all times and used with discretion.
  5. Your supervisor will supply you with detailed information regarding your duties in the event of an emergency.
  6. It is important to remember not to panic. If our Citi Field personnel stay calm and act in an orderly fashion, our guests will do the same.
  7. In the event of a fire, use of elevators is prohibited. Citi Field personnel will be stationed at elevator entrances to secure them.
  8. Concession and souvenir stands will be closed down and gas outlets will be turned off.
  9. Vendors will stop selling their products as soon as notified and should return to their respective vending stations.
  10. Citi Field and NYPD will determine if parking gates are to be opened.

EMPIRE SUITES

See Delta and Empire Suites.

ESCALATORS

There are seven escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:

Plaza Level to Delta Level:

  • Jackie Robinson Rotunda (JRR) to and from the Delta Sky360˚ Club (#1 and #2).

Plaza Level to Field Level:

  • JRR to the Field Level across from Hyundai Club (#3 and #4) Right Field Gate to Section 109 (#5) Left Field Gate to Section 125 (#6).

Field Level to Excelsior Level:

  • Section 109 to Section 306 and the ramp to Coca Cola Corner (#5B) Section 125 to Section 333 and the Metropolitan Grille (#6B) Section 139 to Section 338 and the (#7) Left Field Landing.

Excelsior Level to Promenade Level:

  • Section 306 to Sections 402 and 502 (#5C) Section 337 to Sections 427 and 527 (#6C).

Escalators run until the end of the seventh inning. At that time, escalators are stopped and secured. Guests should be encouraged to use stairs, elevators or the left field ramp in order to exit the ballpark.

EXIT & RE-ENTRY

Guests that exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter, provided they have received approval from a Security or Guest Service Supervisor at the respective gate before exiting.

F

FOOD

See Concessions.

FAMILY RESTROOMS

The fifteen (15) Family Restrooms may be found at:

  • Delta Level: Delta Sky360˚ Club (2) at opposite ends of the club
  • Field Level: Sections 111, 114, 121, 124 and 130
  • Empire Suite Level: Across from Suites 204 and 240
  • Excelsior Level: Sections 312, 326 and 339
  • Promenade Level: Sections 409, 420 and 430

Note: Baby changing tables are available in all concourse restrooms.

FAN ASSISTANCE NUMBER

(646) 438-5000

Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.

The Fan Assistance Number is monitored on a real-time basis in the Day-of-Game Command Post and is operational on game/event days from the time gates open until gates close. All event staff should be aware of this resource and should be able to explain to guests its purpose and use.

FAN ASSISTANCE STATIONS

Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets schedules, nursing passes and First Game certificates are also available.

FAN EXPERIENCE PACKAGES

Fans looking to enhance their experience at a Mets game by throwing out the first pitch, singing the National Anthem, taking a photo on the field and more, should contact the Group Sales Office at (718) 507-TIXX or email [email protected].

FAN FEST

The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, the Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning. Activities include batting cages, miniature replica ball playing field and pictures with Mr. and Mrs. Met at designated times.

FAN MAIL

Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699. Please enclose a self-addressed envelope.

FAN PACK

Fan Packs can be requested by filling out this form.

FAN WALK

There are no fan walk locations currently on sale; however, more areas may become available in the future. Those interested should visit Mets.com/Fanwalk to be added to the Interest List.

FIRST AID

The Ambulnz First Aid room is located on the Field Level across from the Hyundai Club third base entrance. The following procedures should be followed in case of serious illness or injury.

FOUL BALLS/HOME RUNS

Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in their ejection from the ballpark.

FORD FITNESS AREA

The Ford Fitness Area is located on the field level in Center Field, which was formerly home to the Dunk Tank. This area, which is part of Fan Fest, features the Ford Built Tough Challenge, consisting of equipment where guests can test their strength at body weight exercises. Each game, during the bottom of the 5th inning one lucky fan can compete against the Machine. It is generally restricted to guests aged 18+ and closes after the final out of the top of the 7th inning.

G

GAME DAYS

7:10 p.m. Game: 11:00 a.m. to four hours before first pitch, reopens for ticketed guests when gates open and closes at the end of the game. 1:10 p.m. Game: Closed. Opens for ticketed guests when gates open and closes at the end of the game. Hours of operation and store updates will always be posted online at Mets.com/Teamstore.

GATES OPEN

All gates and ticket windows will open 2 hours prior to each game so that fans may arrive early to watch infield and batting practice. The Rotunda gate will open 2 ½ hours prior to Saturday and Sunday game start times for Season Ticket Members only (20-game, 40-game and Full season members). Opening times may vary for doubleheaders, concerts and special game dates.

GIFT CARDS

Mets Gift Cards are available in any denomination starting at $10 and may be purchased online at Mets.com/GiftCards or at Citi Field retail locations. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Balances of gift cards can be found at Mets.com/GiftCards. Any guest at Citi Field having issues with their gift card can be assisted by Ticket Services at ATO windows 33 and 34 located in the Jackie Robinson Rotunda.

GROUP HOSPITALITY AREAS

For information regarding Citi Field’s Empire Party Suites, Delta Sky Deck, Hyundai Club, The Party Deck, The Clubhouse, Citi Pavilion at Shea Bridge, The Coors Light Skyline, Big Apple Seats with Bullpen Plaza, Excelsior Level horseshoe bars, pregame meeting spaces, and other hospitality options, please call the Group Sales Office at (718) 507-TIXX, email [email protected] visit Mets.com/Groups.

GROUP SALES

See Ticket Sales and Services.

GROUP SALES REDEMPTION BOOTH

The Group Sales Redemption Booth is located on the Field Level behind Section 130. Any fans redeeming a group specific Theme Night giveaway, Koosman Jersey Package or Hats Off Package should redeem their item at this location. Excelsior Bar Package, Piazza 31 Club Bar Package and M&M Bar Package wristbands are also picked up by the group leader at this location. This booth remains open from the time gates open through the 5th inning. If a guest misses this time window, they can email [email protected].

GUEST CODE OF CONDUCT

We are committed to providing a friendly, safe, and welcoming environment for all. Therefore, guests should be aware of the following policies:

  • Guests will enjoy the ballpark experience free from foul, abusive and/or derogatory language or obscene gestures.
  • Intervention with an impaired or intoxicated guest will be handled in a prompt and safe manner.
  • Obscene or indecent clothing will not be permitted to detract from the guest experience.
  • Guests will show their tickets when requested and sit only in their ticketed seats.
  • Note: Guests should be encouraged to keep their tickets with them at all times.
  • Guests will refrain from conduct not appropriate in a public, family setting
  • The progress of the game will not be disrupted by guests’ actions or unauthorized persons on the playing field.
  • Smoking or use of Tobacco products including e-cigarettes is prohibited at Citi Field.

Violators are subject to ejection and possible loss of ticket privileges. Guests experiencing an issue that is not related to the action on the playing field should call or text the Fan Assistance Hotline at (646)-438-5000 or alert nearest Citi Field personnel.

Biometric Data Disclosure: Citi Field collects, retains, converts, stores, or shares customers’ biometric identifier information, which is information that can be used to identify or help identify you. Examples of biometric identifier information are facial scans, eye scans and voiceprints.

H

HALL OF FAME & MUSEUM

The Mets Hall of Fame & Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the team's Hall of Fame members and much more. The Museum is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. On non-game days fans can access the Hall of Fame & Museum via a Citi Field Tour by clicking here. Guests can access the Hall of Fame & Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.

HANDICAPPED PARKING

See Parking.

HOME RUN APPLES

Citi Field's Home Run Apple stands 16½ feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.

HORNITOS BAR

Horseshoe style bar located on the Excelsior Level, first base side behind Section 312. This bar is open to all guests with access to the Piazza 31 Club. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

HYUNDAI CLUB

See Clubs/Restaurants.

I

INCIDENT/CONDITION CARDS

It is extremely important that these cards, which are issued to supervisors, security and Fan Assistance stations, are filled out completely. Please acquaint yourself thoroughly with these cards and make sure all information is written clearly, including date and time of occurrence, name and address of pertinent ballpark personnel, witnesses, supervisor present, as well as level, section, row, seat number or any other location information.

IN-SEAT FOOD AND BEVERAGE SERVICE

In-Seat service is available to guests sitting in the following sections and rows: Clover and Delta seats Only.

Guest will be required to place orders through the MLB Ballpark app mobile ordering option to receive an in-seat delivery. To note, there will be no order takers.

J

JACKIE ROBINSON ROTUNDA

This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Amazin' Mets Foundation.

As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.

JIM BEAM HIGHBALL CLUB

See Clubs/Restaurants.

K

KIDS MEALS

Young Mets fans can purchase a kids meal for $7.00 which includes a Nathan's hot dog, popcorn, juice box, and prize. Kids meals are available at the concession stand behind Section 121 on the Field Level.

KOSHER FOOD

Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near Fan Fest across from the whiffle ball field on the Field Level as well as section 408 on the Promenade Level. The kosher stands operate Sunday – Thursday.

KULTURECITY

See Sensory Inclusion.

L

LACTATION ROOM

See Nursing Room.

LEFT FIELD LANDING (FORMERLY THOMAS TEW RESERVE)

Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Landing (Section 132 for the elevator). Please note that the Left Field Landing is not accessible from the rest of the Excelsior level. No thru-traffic is permitted through the Caesars Sportsbook at the Metropolitan Grille. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

LOST AND FOUND

The Citi Field lost and found office is located in the Jackie Robinson Rotunda next to the ticket office lobby. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.

Staff members who find a lost item should either bring it to the Lost and Found, one of the four Fan Assistance booths, or to the Building Command Center (BCC) as soon as possible. Do not attempt to contact a guest regarding his/her lost item on your own. All 2022 items turned into the Lost and Found and not claimed 30 days after the conclusion of the baseball season will be donated to charity.

LOST CHILDREN

If you are approached by a lost child or their parent, immediately contact the Command Post or a supervisor. Have them stay with you until a supervisor is able to take control of the situation.

LOST OR STOLEN TICKETS

See Ticket Sales and Services.

M

McFADDEN'S RESTAURANT AND SALOON

This Citi Field location was closed during the 2021 season. Plans are still being evaluated for the 2022 season.

MERCHANDISE

These are in order from the 1st floor (Plaza) to the 6th floor (Promenade)

Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)

The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field. The team store can be accessed through the Jackie Robinson Rotunda or Hodges VIP entrance. For the most up-to-date information about the Mets Team Store, please visit Mets.com/TeamStore.

Non-Game Days:

Tuesday - Saturday: 10:00 a.m. to 5:00 p.m.

Sunday & Monday: Closed

Game Days:

7:10 p.m. game: 11:00 a.m. to. 4 hours before 1st pitch, reopens for ticketed guests when gates open and closes at the end of the game.

1:10 p.m. game: Closed. Opens for ticketed guests when gates open and closes at the end of the game.

Closings and adjusted hours will always be posted online at Mets.com/TeamStore.

Mets Team Store (Field Level across from Hyundai Club First Base)

The Mets Team Store on the Field Level carries a wide array of authentic jerseys featuring authentic jerseys, our largest name & number t-shirt collection, and much of the performance gear players wear on the field.

Mets Team Store (Sections 414 - Promenade Food Court)

One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.

Note: Only fans with admittance to the Excelsior Level club areas will have access to the section 327 Mets Dugout Shop. All fans have access to the Mets Dugout Shop at Sections 106, 140, 306 and 431.

Jersey Customization Station (Field Level across from Hyundai Club First Base)

The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse, which can be seen from the Jackie Robinson Rotunda's escalators. Fans are able to put their own name on the back of a jersey and watch it be made right on the concourse.

Mets Dugout Shop (Sections 106, 131, 140, 306, 327, 431)

One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.

Note: Only fans with admittance to the Excelsior Level club areas will have access to the section 327 Mets Dugout Shop. All fans have access to sections 106, 131, 140, 306 and, 431 Mets Dugout Shop.

Mets Dugout Shop for Kids (Section 105)

This shop carries a wide variety of newborn, infant, toddler, and youth apparel along with plush dolls and figurines that are perfect for kids of all ages.

Mets Dugout Shop for Women (Hyundai Club Third Base)

Features a collection of women’s caps, apparel and other Mets collectibles.

'47 Shop (Section 106)

Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.

'47 Kiosk (Section 130)

Nostalgic, lived-in looks for male or female guests of all ages. ‘47 is a family brand built on quality materials with a relaxed, collegiate style.

The 7 Line Kiosk (Section 140)

For the fans, by the fans, Darren Meenan has created his own 7 Line Army using social media and the web. Some of his signature shirts, as well as some Citi Field exclusives, will be available.

New Era Kiosk (Hyundai Club Third Base)

Features New Era on-field caps, adjustable caps fit for all, and limited apparel.

METROPOLITAN GRILLE

See Caesers Sportsbook at the Metropolitan Grille.

METS ENTRY EXPRESS

Known to fans as Mets Entry Express, facial ticketing at Citi Field is a voluntary opt-in program for faster, touchless entry into the ballpark via designated lanes, with easy online enrollment available to anyone attending a Mets home game. The Mets Entry Express Program (powered by Wicket) launched in August 2021 at Citi Field and allowed fans to enter the stadium quickly and conveniently without using a paper ticket or a phone. In 2022, Mets Entry Express lanes will be available at all main Citi Field entry gates, as well as at entrances to premium seating club areas.

METS EVENTS

Mets Events is the non-game day event arm that focuses on hosting successful, world class events both inside and outside the ballpark. Citi Field as a venue has over 400,000+ square feet of hospitality space, spread throughout 20+ hospitality spaces, 54 suites, as well as 8,500+ parking spaces for usage throughout the year. The Mets Events team specializes in all types of non-baseball events, including concerts and music festivals, social events, corporate functions, athletic-style races, food and beverage festivals, and much more. Past notable events include the 2018 NHL Winter Classic; Cirque du Soleil’s TOTEM, AMALUNA, & LUZIA Shows; Major League Soccer and International Soccer Matches; Spartan Race; StadiumLinks; multi-day music festivals Electric Daisy Carnival, Rolling Loud, The Meadows, Governors Ball; and high-end concert tours, including Beyoncé, Lady Gaga, Classic East, BTS, Zac Brown Band, Green Day, and the Foo Fighters. For more information on booking an event, and upcoming events, including purchasing tickets please visit MetsEvents.com or call (718)507-3663.

METS MINOR LEAGUE AFFILIATES

Syracuse Mets (AAA)

Binghamton Rumble Ponies (AA)

Brooklyn Cyclones (High A)

St. Lucie Mets (Low A)

Dominican Summer League Mets #1 (Rookie)

Dominican Summer League Mets #2 (Rookie)

METS MONEY

See Gift Cards.

METS OFFICES

The entrance to the Mets’ office building is located on Seaver Way, just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 41 Seaver Way, Flushing, NY 11368-1699.

METS PUBLICATIONS

The Mets Yearbook and Magazines (multiple editions throughout the season) are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, call (718) 672-0077, e-mail [email protected] or visit Mets.com/TeamStore.

MIKKELLER BREWING NYC

See EBBS.

MILITARY ADMISSIONS

See Ticket Sales and Services

MOBILE ORDERING

Fans will have the ability to place an order on their mobile devices and pickup those items at a designated location instead of order takers/runners. Available pickup locations will be listed in the Ballpark App.

MR. MET & MRS. MET

Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. On game days, Mr. and Mrs. Met greet fans and pose for photos at Fan Fest in Center Field at the following times:

12:10 p.m. Game1:10 p.m. Game4:10 p.m. Game7:10 p.m. Game
10:45 a.m.11:45 a.m. 2:45 p.m. 5:45 p.m.
11:20 a.m. 12:20 p.m.3:20 p.m. 6:20 p.m.
2nd Inning 2nd Inning 2nd Inning 2nd Inning

MR. & MRS. MET DASH

Every Sunday afternoon Mets home game features a Mr. and Mrs. Met Dash (weather permitting), where youngsters, ages 12 and under, can run the bases at Citi Field. Guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on Seaver Way immediately after the game concludes. MVP and All-Star Kids Club members should report with their ID’s outside the Bullpen Gate where they will see signage directing them to the Fast Pass line.

Please note: The Mr. & Mrs. Met Dash will not take place following Sunday night home games.

MR. MET'S KIDS CLUB

Information is available at Mets.com/KidsClub or at the Kids Club table located on the Field Level Concourse behind section 109 from the time gates open until the end of the 3rd inning during Friday-Sunday Mets home games. MVP and All-Star Kids Club members can also check-in with their IDs at the table during that time.

N

NATIONAL ANTHEM SINGERS

Persons interested in performing the National Anthem at Mets home games should submit an mp3 demo or a link to a high-quality YouTube video to [email protected]. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.

NON-GAME DAY EVENTS

See Mets Events.

NURSING STATION PRESENTED BY NORTHWELL HEALTH

A pod is available for nursing mothers on the Empire Suite Level, across from Suite 213. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Fan Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the nursing station.

P

PAGING

See Public Address System.

PAPI ON THIRD BAR

The Papi on Third Bar, is a horseshoe style bar located on the Excelsior Level, third base side behind Section 327. This bar is open to all guests with access to the Piazza 31 Club. The bar does host groups for certain games and does include drink packages requiring guests to wear a bracelet specific for that day. See also Group Hospitality Areas.

PARKING / TRANSPORTATION

Access-A-Ride - The drop-off and pick-up location for all guests using the Access-A-Ride service is the Bullpen Gate on Seaver Way.

Accessible Parking - Citi Field’s parking lots include more than 350 parking spaces designated exclusively for our guests with disabilities. These spaces are located in lots A, B, and F, and are available to any guest. Additional accessible parking spaces are available in the Southfield Lot. Accessible spaces in Lot G are only for guests with invited access to Lot G and an ADA plate or placard.

Bus Parking - Located north of Citi Field on the west side of the Shea Road intersection, this lot is commonly referred to as "Pork Chop Hill" and opens three hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $50.00. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.

Commuter Parking - Southfield lot is open from 3:30 a.m. until 5:00 p.m. Monday thru Friday* and is primarily available for commuters. The cost of commuter parking is $5.00.

Game/Event Parking Rates - Any vehicle entering Citi Field’s primary parking lots when they are open for a baseball game will be charged the game parking fee of $30.00. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.

Hours of Operation - All lots will open three (3) hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Lot).

Parking Policy for Rainouts - See Ticket Sales and Services.

Pre-Paid Parking Passes - They may be purchased online at Mets.com/Parking or by calling 718-507-TIXX. Pre-paid parking passes will be honored in any Citi Field campus or remote parking lot, except for Lot G. At high volume times pre-paid pass holders will be directed to the nearest available lot. Guests holding pre-paid parking passes may enter through any gate except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot to be scanned and used as payment.

Primary Parking Lots - There are seven (7) parking lots within the fence line of Citi Field.

These lots are designated as follows:

  • Lot A - Employee Parking (All Passes)
  • Lot B - Designated Season Ticket Members with Lot B Access
  • Lot C - All Passes; General Parking
  • Lot D - All Passes; General Parking
  • Lot E - All Passes; General Parking
  • Lot F - All Passes; General Parking
  • Lot G - Front Office Staff and Front Office Visitors Official Parking Lot, VIP Guests and Premium Suite Pass Holders ONLY

Remote Parking Lots - There are five (5) parking lots outside of the fence line of Citi Field and all accommodate general guest parking. Three are available for all Citi Field events and two (2) are available only in special circumstances. These lots are designated as follows:

  • Southfield/Commuter Lot - Located on Roosevelt Avenue between Seaver Way and Shea Road. It accommodates commuter parking as well as general guest parking for games/events at Citi Field.
  • Stadium View East & West - Situated north of Citi Field beneath the Whitestone Parkway overpass.
  • Marina East - Located north of Citi Field along the marina.
  • Marina West - Located north of Citi Field along the marina. This lot is only available for special events.
  • Flushing Meadows-Corona Park - When these lots are used, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passerelle/boardwalk and back.

Uber/Lyft Car Service - The rideshare drop off and pick up location is on Seaver Way. Before departing for Citi Field we encourage guests to check mets.com for the latest information on the #7 subway line, the Long Island Railroad, local traffic and parking areas. Guests are encouraged to arrive early to avoid traffic congestion.

Special Event Parking

All lots will generally open three hours prior to the start of a special event. Guests should check on Mets.com to determine the opening time of the lots as well as parking fees for any special event.

Parking Policy for Rainouts

Pre-Paid parking passes for a postponed New York Mets game are valid for the announced makeup game. Dated Season Ticket Member VIP/Premium parking passes for a game that is cancelled are valid for a New York Mets regular season game, except where otherwise noted. However, a parking space is not guaranteed and is subject to availability. Fans that purchase a day of game parking pass upon arrival at Citi Field will receive a dated receipt from the parking attendant prior to entrance. In the event of a postponed game, the receipt can be used for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

PARTY SUITES

See Group Hospitality Areas.

PETS

See Service Animals.

PIAZZA 31 CLUB PRESENTED BY TRUE PREMIUM VODKA

See Clubs/Restaurants

PRESS PASSES

Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations department at (718) 565-4330 or by email at [email protected]. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants, the Empire Suite Level or administration building.

PROMOTIONAL ITEMS/DATES

For the most current schedule of promotion dates, guests should be directed to Mets.com/Promotions. For most promotional giveaways there are quantity limits, so guests are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to the limited quantity for most promotional dates, items will be given on a first-come/first-served basis.

Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item and no more than one (1) item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. For giveaway dates that are advertised as for All Fans, this policy still applies. All Fans in attendance will receive a giveaway on those particular days. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.

PUBLIC ADDRESS SYSTEM

Announcement requests are limited to emergencies only. All requests for emergency pages should be directed to the Command Post at extension 3100. The Command Post will confirm that the page request is legitimate before relaying it to the PA Announcer. If paged, guests will be directed to the nearest Fan Assistance Station to retrieve their message.

Q

QUIET AREAS

Guests needing the use of a quiet area can utilize the Hodges (first base), Seaver (third base), or Stengel (left field) elevator lobbies on the Plaza Level (Level 1). First Aid stations may also be available.

R

RAIN DELAYS

When inclement weather is expected, guests can call (718) 507-RAIN or tune into WCBS (880 AM) for the most up-to-date information regarding possible Mets game delays or postponements. In the event of a rain delay or postponement after gates have already opened, event staff must remain at their posts until receiving further instructions from a supervisor.

RAIN OUT INFORMATION

See Ticket Sales and Services.

RAMPS

The Left Field Ramp is available for all guests and provides access to all levels of Citi Field. It is located in the left field corner behind sections 129, 329, and 429.

RIDESHARE

See Parking and Transportation.

RETIRED NUMBERS

The Mets have retired the following numbers in honor of the distinguished careers of:

  • #14 Gil Hodges; retired on June 9, 1973
  • #31 Mike Piazza; retired on July 30, 2016
  • #36 Jerry Koosman; retired on August, 28, 2021
  • #37 Casey Stengel; retired on September 2, 1965
  • #41 Tom Seaver; retired on June 24, 1988
  • #42 Jackie Robinson; retired in all MLB parks on April 15, 1997

“SHEA” was retired on April 8, 2002 in honor of William Shea.

REVERSE ATMS

See Automated Teller Machines.

S

SCALPING/RESALE OF TICKETS

Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1,500 feet of the physical structure of the ballpark under penalty of law. Any event staff member observing prohibited ticket scalping activity should immediately call the Command Post at extension 3100.

SCOREBOARD MESSAGES

Mets scoreboard messages raise funds for charity. Game day scoreboard greetings can be purchased for $50 with net proceeds benefiting charity through the Amazin' Mets Foundation. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. To purchase a message visit Mets.com/ScoreboardMessages.

Message requests must be received no later than noon, two business days prior to the selected game date.

Groups of 15 or more that purchase tickets through the Mets Group Sales department are eligible to receive a complimentary scoreboard welcome. For more information, please contact the Group Sales office at (718) 507-TIXX.

Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca-Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.

Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into the middle of the 5th inning or end of the 5th inning breaks.

SEASON TICKET MEMBER CLUBHOUSE

As a Mets season ticket holder come see your personal service representatives to ensure you’re getting the most out of your Mets experience. The clubhouse is located across from the mini wiffle ball field in Fan Fest on the Field Level.

SEASON TICKET MEMBERSHIP INFORMATION

See Ticket Sales and Services.

SEAT/SECTION NUMBERING

At Citi Field, the lower section numbers start in right field and increase as you move behind home plate up the third base line and around the left field wall. All sections in Citi Field are made up of rows; there are no 'box seats.' While the number of seats in each row varies, the lowest seat number in any row is always closest to home plate.

  • Sections 1-10 - Delta Suites
  • Sections 11-19 - Delta Level Seats
  • Sections 101-143 - Field Level Seats
  • Sections 201-244 - Empire Suites
  • Sections 301-339 - Excelsior Level Seats
  • Sections 401-437 - Promenade Level Seats
  • Sections 501-538 - Promenade Level Seats

SEAVER STATUE

New for 2022, the Mets commissioned a sculpture of Tom Seaver to be unveiled on Opening Day. Tom Seaver, who earned the nickname, “The Franchise,” led the Mets to their first World Series victory in 1969. Seaver was a three-time Cy Young Award winner and a member of the exclusive 300-win club. The statue is located on Mets Plaza, to the right of the Shea Stadium Home Run Apple as you face the ballpark.

SECURITY POLICIES

In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:

  1. It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots surrounding the ballpark. Anyone doing so is subject to arrest.
  2. Backpacks are not permitted at Citi Field, however other bags such as purses, diaper bags that are not backpack-style, tote, drawstring, fully clear backpack-style bags with no obscured inner pockets and messenger style bags along with small soft-sided coolers are still permitted. Exceptions to this policy can be made for bags used for ADA/medical reasons by the Security Supervisor at each entry gate. All bags and hand-carried items are searched prior to entry. Items can be no larger than 16"x16"x8". There are no bag check facilities inside Citi Field.
  3. Glass bottles, all metal cans and containers, with the exception of reusable "Swell/Yeti" type metal water bottles (provided they are emptied), and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottle of 20 ounces or less. Guests may also bring in one sealed, soft-sided child's juice box. Note: Water bottles and juice boxes may not be frozen.
  4. Alcoholic beverages and controlled or illegal substances may not be brought into Citi Field.
  5. Other prohibited items include; but are not limited to: commercial audio/visual equipment; laser pointers; noisemaking devices; fireworks; animals (except for service animals); and weapons.
  6. Intoxicated or disorderly fans will not be admitted into Citi Field.
  7. Disorderly fans inside Citi Field are subject to ejection and arrest.
  8. Fans interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to ejection and arrest.
  9. Fans using foul or abusive language are subject to ejection and arrest.
  10. Fans are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
  11. Drones are not permitted inside the ballpark or parking lots at any time.
  12. Citi Field reserves the right to determine what items are deemed appropriate for entry.

For additional security information, visit Mets.com.

SENSORY INCLUSION

Partnering with Kulture City, Citi Field is striving to make Mets games more inclusive and comfortable for guests with sensory processing needs. The following sensory resources are available at no charge at the Lost and Found located in the Jackie Robinson Rotunda for use during games and events: Light Sensitivity Sunglasses Noise Reducing Headphones Sensory Bags Weighted Lap Pads A valid credit card or acceptable form of picture identification, such as a valid driver’s license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Citi Field team members are trained to recognize opportunities to assist with these guests’ enjoyment of the game.

SENSORY NOOK

A Sensory Nook is located on the Empire Suite Level across from Suite 229. This space is available to fans looking for a quiet area during the game. Access to this level is restricted to those whose ticket grants them access. If your ticket does not grant you access, please stop by any Fan Assistance location to obtain an all-day pass that will grant you access to this level and allow you use of the Sensory Nook. The Sensory Nook should be available early in the 2022 Season.

SERVICE ANIMALS

A service animal is a working animal, not a pet. Service animals are permitted at Citi Field. The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability. This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors.

SILVER SEATS AT THE COORS LIGHT SKYLINE

The Silver Seats are located directly below the Coors Light Skyline and can be accessed via Elevator K or by walking through the Metropolitan Grille. The 6 Silver Seats are not available to the general public and are used at the discretion of Molson Coors.

SMOKING

Smoking, including the use of electronic cigarettes, smokeless tobacco and vaping pens, is prohibited in Citi Field. There are no designated smoking areas, and re-entry is prohibited.

SOCIAL MEDIA

Stay connected to the Mets on social media! #LGM.

METS CITI FIELD
Facebook @MetsFacebook @CitiField
Twitter @Mets Twitter @CitiField
Instagram @Mets Instagram @CitiField
Tik Tok @Mets
Snapchat @Mets
Youtube @Mets
Pinterest @Mets
Reddit @Mets
Triller @NYMets
MR. METMRS. MET
Facebook @RealMrMetTwitter @MrsMet
Twitter @MrMetInstagram @MrsMet00
Instagram @MrMet
METS TEAM STORE METS AMAZIN' MEMORABILIA
Facebook @MetsTeamStoreFacebook @MetsMemorabilia
Twitter @MetsTeamStoreTwitter @MetsMemorabilia
Instagram @MetsTeamStoreInstagram @MetsMemorabilia
FARM REPORTMETS EVENTS
Twitter @MetsFarmReportFacebook @MetsEvents
Instagram @MetsFarmReportTwitter @MetsEvents
Instagram @MetsEvents
AMAZIN’ METS FOODAMAZIN’ METS FOUNDATION
Instagram @AmazinMetsFoodTwitter @AmazinMetsFdn
Instagram @AmazinMetsFdn
Facebook @AmazinMetsFdn

T

TAILGATING

Tailgating is not permitted in Lot A, Lot B or Lot G/ Official Lot. Tailgating in other lots is permitted only under the following conditions:

  • Allowed in front or behind vehicle but not in individual parking spaces.
  • No open flames of any type.
  • Consumption of alcohol is prohibited.
  • Inappropriate or dangerous behavior is not allowed.
  • For security reasons, no trash bins are located in Citi Field parking lots. Guests should bag trash for pickup after the event.

Failure to comply with any of the above conditions may result in a fan’s removal from the parking lots and/or NYPD issuing a summons.

THEME NIGHTS

Fans looking to bring a group out for any Theme Nights with a special ticketed offer & giveaway item (if applicable) should contact the Group Sales Office at 718-507-TIXX or email [email protected]. For a full list of Theme Nights, including Faith Day, Youth Baseball Days, First Responder's Night, PRIDE Night, and Heritage Nights, please visit Mets.com/groups.

THOMAS TEW RESERVE (FORMERLY BUD LIGHT LANDING)

Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Reserve (Section 132 for the elevator). Please note that the Thomas Tew Reserve is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Metropolitan Grille. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.

TICKET SALES AND SERVICES

Ticket Service Office:

The Mets Ticket Services Office has been permanently closed and all Ticket Services needs can be fulfilled at the third base side ticket windows near the Jackie Robinson Rotunda on the exterior of the ballpark. During the offseason all ticket windows will closed. For ticket sales, questions and concerns, fans may call the Mets Ticket Office at (718) 507- TIXX to speak to a Ticket Office representative. You may also email [email protected] or [email protected] for ADA related questions.

NON-GAME DAYS DURING THE SEASON: Monday-Friday: 9:00 a.m. to 5:00 p.m., Saturday: 10:00 a.m. to 2:00 p.m. Closed on Saturday and Sunday.

GAME DAYS DURING THE SEASON: Monday-Friday: 9:00 a.m. – until the end of the 7th inning. Phones will remain open until 1 hour after first pitch. Saturday - Sunday: 9:00 am to End of the 7th Inning. Phones will remain open until 1 hour after first pitch.

OFFSEASON HOURS: End of season – February: Closed Monday – Sunday.

General Ticket Information:

Military Admissions:

Fans or other military personnel should reach out to [email protected] or (718) 507-TIXX for more info on the 2022 Military Ticket Policy.

Rain Out Information:

In the event of a postponement, guests should visit Mets.com/Rain to view official information pertaining to the exchange of their tickets.

Lost or Stolen Tickets - All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets’ discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services Windows along the third base side of the ballpark near the Jackie Robinson Rotunda on the day their game is scheduled.

Player Ticket Windows - All Player Tickets are sent digitally and can be accessed digitally through the MLB Ballpark app or My Mets Account on mets.com/mytickets. In the special circumstance that printed tickets are being left, a designated window for Mets Player Tickets and Visiting Club Player Tickets is located on the third base side of the ballpark at Ticket Window 2. Proper photo identification is required to pick up tickets. The Players Ticket Window normally closes upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at one of the Ticket Services Windows along the third base side of the Jackie Robinson Rotunda through the end of the seventh inning.

Accessible Seating:

Over 800 accessible seat locations are available throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets. com, the MLB Ballpark App, or by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36” for wheelchair accessibility.

A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each accessible seat purchased. Additional seats, will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seating is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

Accessible seating is available in the following sections.

Delta Level - Sections 14 and 16-18

Field Level – Sections 102, 104, 105, 109 – 114, 116, 119, 121-125, 129- 132, 134-136, 140, 142, and 143

Excelsior Level – Sections 303-305, 308, 312, 317, 321, 326, 328, 330, 336, and 337

Promenade Level – Sections 403, 404, 406-411, 413, 415-417, 419- 425, and 428-434

Movable Armrest Seating – Citi Field has seating locations throughout the ballpark where one of the armrests can be raised to provide guests additional sitting space. These locations are great for guests that do not require a wheelchair space or companion seat but are looking for a little more room. Seats are located immediately upon entering a section and are aisle seats. These locations can be purchased on Mets.com (click on “More seat details” when selecting seats to verify the seat has a moveable armrest) or by contacting Accessibility Services at (718) 565-4360.

Ticket Sales:

Season Ticket Memberships and Group Tickets - Information on purchasing Mets Season Ticket Memberships and Group Tickets is available day-of-game at the Mets Ticket Sales tables located inside Citi Field. Representatives are available to assist fans on the concourse in TBD location. Sales tables open no earlier than 1 hour and 30 minutes before first pitch, and close no earlier than the 3rd inning. Please refer to the Plan of the Day when available for more specific closing times or for any location changes. Season Ticket Memberships and Group Tickets are also available at ATO windows 33 and 34 located in the Jackie Robinson Rotunda near the 42, by calling (718) 507-TIXX and at mets.com.

Group Ticket Sales:

Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, phone at (718) 507-TIXX, or by email at [email protected]. A Group Sales representative will assist in planning your group event and purchasing tickets. Group Hospitality Area packages are available as well. Please visit Mets.com/Groups for more information.

Single Game Ticket Sales:

Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:

Internet - Tickets may be purchased at Mets.com, losmets.com or via the MLB Ballpark app using MasterCard, Visa, Discover, American Express or a Mets Gift Card. Digital Delivery is the only available delivery method for individual game ticket sales.

Phone - Tickets may be purchased over the phone by calling 718-507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

Ticket Windows at Citi Field:

Box Office Ticket Windows - The main box office ticket windows at Citi Field are located on the exterior of the ballpark, on the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate and the Bullpen Gate. Ticket windows are also located inside the Jackie Robinson Rotunda behind the #42 and inside Citi Field on the third base side of the field level adjacent to First Aid. Windows outside the ballpark may be used for sales and ticket services. Windows inside Citi Field are used for advance sales

Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field along the third base side of the Jackie Robinson Rotunda during normal business hours. Inside the ballpark during games, tickets may be purchased at the Advance Ticket Windows on the plaza level to the left the Team Store and number 42 in the Jackie Robinson Rotunda. Hours for the Advance Ticket Windows on the exterior are; Monday to Friday from 9:00 a.m. to 5:00 p.m., and Saturday from 10:00 a.m. to 2:00 p.m. During games, Advance Ticket Windows normally remain open through the 7th inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express and Mets Gift Cards are accepted at all windows.

Day of Game Tickets - Day-of-Game Ticket Windows are located along the third base side of the Jackie Robinson Rotunda and adjacent to the Left Field and Bullpen gate areas outside Citi Field and normally open two hours before scheduled game time. Day-of-Game Ticket Windows close upon completion of the top half of the 5th inning (may vary for doubleheaders). Late arriving fans may purchase day-of-game tickets through the seventh inning at the Ticket Services Windows along the third base side of the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express and Mets Gift Cards are accepted at all windows.

Internet - Tickets may be purchased at Mets.com, LosMets.com or via the MLB Ballpark App using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

MCU Park - Mets tickets can be purchased at the Advance Ticket Office at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00am - 5:00pm, with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.

Parking Policy for Rainouts - A Pre-Paid parking pass issued for a postponed or canceled New York Mets game will receive a voucher delivered to the original purchaser's My Mets Tickets account. Fans that purchase day of game parking upon arrival at Citi Field can receive a voucher by following the instructions on mets.com/parking. A parking voucher can be redeemed for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.

Phone - Tickets may be purchased over the phone by calling 718- 507-TIXX using MasterCard, Visa, Discover, American Express or a Mets Gift Card.

Ticket Availability:

Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Memberships or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.

Ticket Fees - Non-refundable service fees are applicable to tickets purchased via the internet and phone.

TICKET SCANNING AND BALLPARK ENTRY

All single game tickets must be accessed digitally via the MLB Ballpark App or an individual’s My Mets Account on Mets.com/MyTickets. PDF tickets are no longer available. Ticket barcodes will generate 24 hours prior to the start of the game. Guests are encouraged to access and view their tickets prior to arriving at Citi Field. When using a mobile device please increase your screen brightness to expedite ticket scanning. For additional assistance with digital ticketing please visit Mets.com/Ballpark app or contact Ticket Services at 718-565-4360.

TICKET EXCHANGE AND REFUND POLICY

Tickets are not refundable and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Parking Policy for Rainouts/ Rain Out Information), and then subject to the conditions cited on the ticket and at Mets.com/Rain.

TOURS

On non-gamedays fans have the opportunity to take a private tour of Citi Field to get an insider’s look at the ballpark, allowing access to the most restricted, non-public areas. To purchase tickets and get more details about what is offered, available dates, pricing, and different tour options/packages, please visit Mets.com/Tours or email [email protected].

TRANSPORTATION

See Parking/Transportation.

WILL CALL/WILL CALL DROP-OFF WINDOWS

Fans are not permitted to leave or drop-off tickets at any designated ticket window. All tickets intended for others must be forwarded digitally through the MLB Ballpark app or through a My Mets account on Mets.com/MyTickets. Fans that need assistance doing so can go to any designated Citi Field Ticket Window or call Ticket Services at 718-565-4360.

U

UMBRELLAS

Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.

V

VIP SECTION

A VIP Section is located on the field behind the batting cage for observation of batting practice. Only Ownership can authorize entry into this area. Entry will be permitted only to those guests issued a VIP wristband or MLB issued credential.

W

WATER FOUNTAINS

Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Empire Suite, Excelsior and Promenade Levels.

WHEELCHAIR SEATING

See Ticket Sales and Services.

WHEELCHAIR SERVICE/ ENTRY

Wheelchairs are available for any patrons requiring assistance from a ballpark entry gate to their ticketed seat and/or from their seat back to a ballpark exit gate upon departure. This service is available by asking any staff member once inside the gates and is intended only for arrivals and departures. Wheelchair service is available between the ballpark gates and ticketed seat locations only. Wheelchair service may not be used to bring guests from seats to concessions, clubs, retail locations, or anywhere else in the ballpark other than a designated exit gate.

WHEELCHAIR STORAGE

Fans can stop by one of the four Fan Assistance stations to store strollers and wheelchairs, or for general assistance.

  • Field Level - Across from the Hyundai Club third base entrance and behind Section 142
  • Excelsior Level – Behind Section 306 at the base of the Coca-Cola Corner ramp
  • Promenade Level – Behind Section 412