All the information you want to know about Citi Field - our Information Guide can answer your questions!
AAA AUTO CLUB OF NEW YORK
Provides emergency services at no cost to stranded motorists in Citi Field parking areas. These services are available to all guests and include recharging drained batteries, changing flat tires and towing service to affiliated AAA stations. AAA will also tow to non-affiliated stations for the standard commercial rate.
The club truck and driver will be on the premises for all home games from the 7th inning until one hour after the completion of the game.
Guests in need of this service should call the Fan Assistance Number: (646) 438-5000.
Citi Field offers several accommodations for guests with disabilities, including seating, wheelchair entry at VIP entrances, drinking fountains, elevators, the left field ramp, assistive listening devices, parking, restrooms, closed captioning and wheelchair requests. For more information, visit mets.com/accessibility or stop by our Ticket Service Office located just to the left of the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). For more information, please click here.
ADVANCE TICKET WINDOWS/KIOSKS
See Ticket Sales and Services.
Allergy information is available at each concession stand upon request.
The Mets and Spring Training USA host various Spring Training and Regular Season Amazin' Getaway trips for fans to see the Mets play on the road. The 2018 Regular Season trip will be to Pittsburgh (July 26-30).
For more information, please click here or call (718) 577-5055.
Amazin' Memorabilia features game-used and autographed collectibles from your favorite Mets players, past and present, including baseballs, bats, jerseys, bases, photos, and more. These items are available at the Amazin' Memorabilia Shop behind home plate on the field level, online at mets.com/gameused, or by calling (718) 559-3144. The New York Mets donate all net proceeds from Amazin' Memorabilia sales to the Mets Foundation.
ARAMARK, CITI FIELD POLICY ON SALE OF ALCOHOLIC BEVERAGES
It is the policy of Aramark to conduct the sale and service of alcoholic beverages in compliance with all applicable laws. Aramark has informed the Mets of the following Aramark alcohol service policies for Citi Field:
- The sale and service of alcoholic beverages to anyone under the age of 21 or any visibly intoxicated person is prohibited.
- The legal drinking age in New York is 21. To ensure that minors are not served, Aramark requires valid photo identification from every guest prior to the purchase of alcohol. ID must be presented for every sale. Accepted forms of identification include a valid driver's license with picture, military ID with picture or passport with picture.
- A maximum of two drinks may be sold to a guest per transaction; this limit may be modified to less than the specified number at the discretion of Aramark management for special events or special circumstances.
- Alcohol sales at concession stands will stop after the seventh inning or earlier at Aramark management discretion.
- Alcohol sales in all Citi Field restaurants and clubs stops at the conclusion of an event. Alcohol sales in restaurants, suites and clubs may stop earlier at Aramark management discretion or at the request of the New York Mets management.
Note: Alcohol may be taken between levels and into all seating areas until the end of the seventh inning, at which time all alcohol must remain within club spaces. The Home Plate seats, Delta seats, Hyundai seats, The Honda Clubhouse, M&M Sweet Seats and Excelsior concourse and seats between Sections 306-333 are considered "club space". Once the game has ended, all alcohol must remain within the actual club in which it is purchased.
Guests are permitted to seek autographs along designated areas on the Field Level railings from the time gates open until approximately one hour before game time.
AUTOMATED TELLER MACHINES (ATM)
There are ten (10) Citi
ATM machines at Citi Field. The ATMs accept the following cards: MasterCard, ATH, Visa, Cirrus, Plus, NYCE, Discover, and American Express. There is a $2 surcharge for non-Citibank cardholders. If a guest has an issue with an ATM machine at Citi Field, the guest should first contact their financial institution on the back of the ATM card. The financial institution will be able to provide guidance on the next steps based on what the issue was. ATM machines are located:
- Hall of Fame & Museum (outside of the ballpark)
- Sections 105, 114, 121, 130, 139
Porsche Suite Level:
- Location TBD
- Section 310
- 3rd Base side of Foxwoods Club
- Sections 411
BABY DIAPER CHANGING STATIONS
Baby diaper changing tables are located in all concourse restrooms.
BALLPARK APP AMBASSADORS
Download the free, official app of Citi Field, MLB Ballpark. The MLB Ballpark app perfectly complements and personalizes your trip to Citi Field with check-in offers, exclusive content and much more. Ballpark App Ambassadors will be available to help fans download the app and answer questions behind Section 106 on the Field Level Concourse. Plus, all fans who show they have checked-in will receive a prize.
Size of the Entire Facility: 1.4 Million Square Feet
Surface: Natural Grass
Playing Field Distances:
- Left Field Foul Pole - 335 feet
- Left Field - 358 feet
- Left Center Field - 370 feet
- Center Field - 408 feet
- Right Center Field - 380 feet
- Right Field - 370 feet
- Right Field Foul Pole - 330 feet
Height of Wall: 8 feet consistent from Foul Pole to Foul Pole
The New York Mets allow banners, signs and flags (without flag poles or any other solid supporting structure) to be displayed in the stadium as long as they do not obstruct views of other guests and do not block other signage in Citi Field. Signs should not interfere with the game, your fellow guests' enjoyment of the game, or carry disparaging, commercial, political or obscene messages. Signs must be baseball-related and may not contain language deemed inappropriate by Citi Field management. They may only be displayed between innings as well as before and after the conclusion of the game. Banners and signs must utilize only cloth, paper or other light, flexible materials, rather than be comprised of or supported by wood, metal or other hard materials that could be dangerous in a crowded public setting. Any banner or sign may be removed at the sole discretion of Citi Field management and Citi Field management reserves the right to restrict the presence of signs and banners in specific ballpark locations.
The following are times for Mets and visitor batting practices. Please note that batting practice does not take place prior to every game.
BICYCLE PARKING RACKS
Guests who wish to bike to Citi Field can utilize any of the 10 bicycle parking racks located outside of the ballpark. The locations of the bicycle parking racks are as follows: First Base side of the Rotunda, Third Base side of the Rotunda, outside the Right Field Gate on 126th Street and outside the Left Field Gate.
BIG APPLE RESERVED SEATING
See Group Hospitality Areas.
See Scoreboard Messages.
BUD LIGHT LANDING
Sections 334-339 are accessible using the escalator at Section 139 or the stairwells and elevator directly above and below the Landing. Please note that the Bud Light Landing is not accessible from the rest of the Excelsior Level because no thru-traffic is permitted through the Porsche Grille. For more information and availability, contact the Mets ticket office at (718) 507-TIXX.
Small film or digital cameras are permitted in Citi Field. Commercial grade audio, video and photographic equipment are not permitted in Citi Field due to security considerations.
Guests are permitted to use cellular phones at Citi Field, provided their use does not interfere with fellow guests' enjoyment of the ballgame.
All guests entering the ballpark who are 32" or taller require a ticket. Children under 32" tall do not require a ticket, but must sit on a parent's lap during the game without obstructing the view of other guests. A seat will not be provided without a ticket.
The 150-seat Citi Auditorium features plush, theater-style seats and state-of-the-art audio/visual equipment. The Citi Auditorium is located on the Porsche Suite Level, overlooking the Jackie Robinson Rotunda. For more information on renting this space on NON-GAME days, please call (718) 507-3663 or log onto metropolitanhospitality.com. For information on renting this space out on game days, please contact Group Sales at (718) 507-TIXX.
CITI PAVILION TERRACE SEATS
See Group Hospitality Areas.
The official online fan club for Mets fans. For more information, click here.
Citi Field features six clubs located throughout the ballpark. Each club is an air-conditioned space featuring high-definition televisions, full bars, and premium concessions. Guests wishing to enter a Citi Field club or restaurant must be in possession of a ticket that provides access to that area. Guests holding press passes or credentials may not enter clubs or restaurants unless accompanied by Mets Front Office staff. Club descriptions are listed below or for more info click here.
First Data Club
Located on the Plaza Level and exclusive to Home Plate Platinum and Gold seat holders (rows 1-8), the First Data Club provides guests with a private bar and in-seat service. Patrons will also be able to enjoy an array of all-inclusive food & non-alcoholic beverage options featuring rotating carving and pasta stations, along with Citi Field ballpark fare and fan-favorite's including Shake Shack, Blue Smoke, Box Frites, DO cookie dough and more delivered to your seat.
Delta Sky360° Club
The Delta Sky360° Club is located directly behind home plate on the Sterling Level. The club features a casual, market-style dining area, two full-sized bars, and the full-service Pat LaFrieda's Chop House. Reservations for Pat LaFrieda's Chop House can be made at (718) 595-8102.
Hyundai Club - First Base and Third Base
Located behind home plate on the Field Level, the Hyundai Club features complimentary food and soft drinks as well as two full bars for purchase to all guests with Hyundai Club tickets.
Located just beyond Section 333 on the Excelsior Level, the Porsche Grille is a four-tiered restaurant with views of the playing field, Manhattan skyline, and the World's Fair Marina. The club features a bar and fine-dining restaurant inspired by Drew Nieporent, winner of the James Beard Outstanding Restaurateur award and his world renowned Myriad Group of Tribeca Grill and Nobu fame. Reservations are recommended and can be made at (718) 565-4333.
Located behind home plate on the Excelsior Level, the Foxwoods Club features a full bar and multiple food offerings including Italian-American classics from Rao's Specialty Foods, Inc., pizza and other ballpark favorites. The Foxwoods Club does not provide a view of the field, but does feature over 20 high-definition televisions so that guests may see the game.
Jim Beam Highball Club
Located behind home plate on the Promenade Level, the Jim Beam Highball Club offers two full bars and a variety of NYC inspired food concepts including Big Mozz mozzarella sticks, DO edible cookie dough and more that guests can order at the counter then bring back to high top tables to enjoy with views of the field.
MasterCard, Visa, Discover and American Express are accepted at all Mets ticket locations and outlets, and at most Citi Field merchandise and food locations.
DELTA SKY DECKS
There are two patios located on the first and third base side of the Delta Sky360° Club that are traditionally part of the Group Hospitality Areas and sold as part of a group package. On days when they are not sold to specific parties, the patios can be used by all ticket holders with Delta Club access. For further information, please see Group Hospitality Areas.
DELTA SKY 360° CLUB
DESIGNATED DRIVER PLEDGE BOOTHS (Budweiser Responsible Fan Program)
The Designated Driver program is designed to encourage guests to make responsible choices regarding drinking and driving. Guests wishing to participate must sign a pledge that they will not drink alcohol at the event. Guests receive a wristband indicating that they should not consume alcohol. In exchange for this pledge, guests receive a coupon that can be redeemed for a free 21-ounce fountain soda at most concession stands.
The booths are located along the exterior of the 3B side of the Hyundai Club, Section 310 and Section 419. Booth hours are as follows:
- Field DD Booth: Opens 2 hrs prior to 1st pitch
- Excelsior DD Booth: Opens 1.5 hrs prior to 1st pitch
- Prom DD Booth: Opens 1 hr prior to 1st pitch
- Field DD Booth: Opens 2 hrs prior to 1st pitch
- Excelsior DD Booth: Opens 2 hrs prior to 1st pitch
- Prom DD Booth: Opens 1.5 hrs prior to 1st pitch
There are eleven guest elevators and four service elevators at Citi Field. Each one is labeled with a letter.
Elevator Information for Elevators B and C
- Plaza Level at the Hodges entrance
- Sterling Level at the Delta Sky360° Club - First Base side
- Field Level at Section 114 / Hyundai Club First Base entrance
- Porsche Suites Level at Suite 216
- Excelsior Level at Section 315 / Foxwoods Club First Base entrance
- Promenade Level at Section 411 & 511
Guest Elevators D and E
- Plaza Level at the Service Tunnel for ADA access to Section 109-Row A
- Field Level at Section 109
- Porsche Level at the Party Suites 202-203
- Excelsior Level at Section 306 / Ramp to Coca-Cola Corner
- Promenade Level at Sections 403 & 503
Please note that Elevators D and E will not stop regularly on the Plaza Level once the gates have opened.
Elevator Information for Elevator J
- Plaza Level at Bullpen Plaza
- Field Level at Section 142
Please note that Elevator J does not have an operator.
Guest Elevator K
- Plaza Level at the Service Tunnel next to the Building Command Center
- Field Level at Section 133
- Excelsior Level at Section 334 (this is the only elevator that provides access to the Bud Light Landing - Sections 334-339)
- Promenade Level at Section 432 & 532
Please note that elevator K will not stop regularly on the Plaza Level once the gates have opened.
Guest Elevators N and O
- Plaza Level at the Stengel Entrance and ADA access to Section 125-Row A
- Field Level at Sections 125 & 126
- Porsche Level at Suite 243
- Excelsior Level at Section 332 and the Porsche Grille
- Promenade Level at Sections 426 & 526
Guest Elevators P and Q
- Plaza Level at the Seaver Entrance
- Sterling Level at the Delta Sky360° Club - Third Base side
- Field Level at Section 121 / Hyundai Club Third Base entrance
- Porsche Level at Suite 227
- Excelsior Level at Section 324 / Foxwoods Club Third Base entrance
- Promenade Level at Sections 418 & 518
Guest Elevator S
- Plaza Level at the Jackie Robinson Rotunda Ticket Office
- Field Level across from Hyundai Club Third Base entrance
Please note that elevator S does not have an operator.
In the event of an emergency, an announcement will be made and instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.
There are seven (7) escalator banks at Citi Field, and each is designated with a number. They can be found at the following locations:
Plaza Level to Sterling Level:
- Jackie Robinson Rotunda (JRR) to and from the Delta Sky360° Club
Plaza Level to Field Level:
- JRR to the Field Level across from Hyundai Club
- Right Field Gate to Section 109
- Left Field Gate to Section 125
Field Level to Excelsior Level:
- Section 109 to Section 306 and the ramp to Coca-Cola Corner
- Section 125 to Section 333 and the Porsche Grille
- Section 139 to Section 338 and the Bud Light Landing
Excelsior Level to Promenade Level:
- Section 306 to Sections 402 & 502 (#5C)
- Section 337 to Sections 427 & 527 (#6C)
Escalators run until the end of the seventh inning. At that time, escalators are stopped and secured. Guests are encouraged to use stairs, elevators or the left field ramp in order to exit the ballpark.
EXIT & RE-ENTRY
Guests who exit the ballpark will not be allowed to re-enter. Guests leaving the ballpark for exceptional circumstances may be permitted to re-enter, provided they have received approval from a Security or Guest Service Supervisor before exiting.
The fifteen (15) Family Restrooms may be found at:
- Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
- Field Level: Sections 111, 114, 121, 124 and 130
- Porsche Suite Level: Across from Suites 204 and 240
- Excelsior Level: Sections 312, 326 and 339
- Promenade Level: Sections 409, 420 and 430
Note: Baby changing tables are available in all concourse restrooms.
FAN ASSISTANCE NUMBER
Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.
FAN ASSISTANCE STATIONS
Guests can stop by these four (4) ballpark locations for directions, to store strollers and wheelchairs, or for general assistance. Mets pocket schedules and First Game certificates are also available.
Fan Assistance Stations are located at:
- Field Level: Across from 3B Hyundai Club and behind Section 142 next to the Shea Bridge.
- Excelsior Level: at Section 306 at the base of the Coca-Cola Corner ramp
- Promenade Level: at Section 412
The Citi Field Fan Fest is located on the Field Level in center field. Weather permitting, Fan Fest will be open when the first gate opens. Fan Fest closes after the final out of the top of the seventh inning.
Letters to Mets players should be sent to their attention at Citi Field, Flushing, NY 11368-1699. Please enclose a self-addressed envelope.
The First Response First Aid room is located on the Field Level across from the Hyundai Club Third Base entrance.
FOUL BALLS/HOME RUNS
Guests are permitted to keep balls that are hit outside the field of play. Guests are not permitted on the field or the "batter's eye" to retrieve a ball or otherwise interfere with a ball still in play. Doing so will result in their ejection from the ballpark.
Monday-Friday Games: The Jackie Robinson Rotunda, Hodges Entrance and ticket windows will open two (2) hours prior to each game so that fans may arrive early to watch infield and batting practice. All other gates will open one and a half (1 ½) hours prior to the start of the game.
Saturday & Sunday Games: The Rotunda gate will open two and a half (2 ½) hours prior to weekend game start times for Full & Half Season Ticket Holders only. All other gates will open two (2) hours prior to first pitch.
Opening times may vary for doubleheaders, concerts and special game dates.
Mets Gift Cards are available in various denominations starting at $10 and may be purchased online by clicking here or available in any denomination by calling 718-507-TIXX or by visiting any Citi Field retail location and Box Office ticket windows. Mets Gift Cards are accepted at Citi Field retail locations, concessions, restaurants, clubs, in-seat service and ticket windows where credit cards are accepted. Gift cards expire two (2) years after the date of activation and cannot be redeemed once the two (2) year expiration date has passed. Balances of gift cards can be found by clicking here, by calling 718-507-TIXX or by visiting our Box Office Ticket Windows. Rain Check Cards are no longer accepted or provided at Citi Field. Mets Money was legal tender at Shea Stadium only and is no longer sold nor can it be used at Citi Field.
GROUP HOSPITALITY AREAS
For information regarding Citi Field's Porsche Party Suites, Delta Sky Deck, Hyundai Club, M&M Sweet Seats, Honda Clubhouse, Citi Pavilion at Shea Bridge, Big Apple Seats with Bullpen Plaza, Porsche Grill Patio, and other hospitality options, please call the Group Sales Office at (718) 507-TIXX or visit mets.com/groups.
See Ticket Sales and Services.
GUEST CODE OF CONDUCT
The Mets Organization is committed to creating a safe, comfortable and enjoyable ballpark experience. Citi Field event staff members are trained to work in unison with guests to adhere to the following code of conduct to ensure a family entertainment environment:
- Foul, abusive or derogatory language or obscene gestures will not be tolerated
- Drink responsibly
- Obscene or indecent clothing will not be permitted in the ballpark
- Show tickets when requested and only sit in your ticketed seats
- Refrain from conduct not appropriate in a public, family setting
- Never trespass onto the field or interfere with a ball in play
- Help keep Citi Field clean
- Smoking or use of Tobacco products including e-cigarettes is prohibited outside of designated smoking areas in the ballpark
Violators are subject to ejection and possible arrest and/or loss of ticket privileges. Guests experiencing an issue that is not related to the action on the playing field should call or text the Fan Assistance Hotline at (646)-438-5000 or alert nearest Citi Field personnel.
HALL OF FAME & MUSEUM
The Mets Hall of Fame & Museum celebrates the history of the organization with interactive exhibits that include the team's World Series trophies and rings, plaques for each of the team's Hall of Fame members and much more. It is located next to the Jackie Robinson Rotunda and the Team Store, and on game days is open from the time gates open until the ballpark closes. Guests can access the Hall of Fame & Museum via its entrance in the Rotunda. Please note that in order to preserve the condition of the artifacts on display, flash photography is not permitted inside the Hall of Fame. No food or beverages are permitted inside at any time.
HOME RUN APPLES
Citi Field's Home Run Apple stands 16½ feet tall and is 18 feet in diameter. The shell of the apple weighs 4,800 pounds, and its frame weighs 9,000 pounds. Guests are encouraged to visit the Shea Home Run Apple, which is now located in front of Citi Field in Mets Plaza.
See Group Hospitality Areas.
IN-SEAT FOOD AND BEVERAGE SERVICE
In-Seat service is available to guests sitting in the following sections and rows:
- Sections 11-19, all rows
- Sections 111-114, all rows
- Sections 121-124, all rows
JACKIE ROBINSON ROTUNDA
This landmark partnership between Citi and the Mets has accelerated their significant commitments to the community with new resources to develop and launch outreach platforms and programs in and beyond New York City, involving both Citi and the Mets Foundation.
As the first step in this effort, the Mets and Citi commissioned a sculpture and named the entry rotunda of Citi Field - inspired by the classic design of Ebbets Field - in honor of Jackie Robinson, the legendary pioneer and great American who broke baseball's color barrier with the Brooklyn Dodgers in 1947. The partnership aims to recognize and perpetuate, in and around the rotunda and the community, Robinson's legacy and the "nine values" he embodied as articulated by his daughter and Jackie Robinson Foundation Vice Chair, Sharon Robinson: courage, integrity, determination, persistence, citizenship, justice, commitment, teamwork, and excellence.
Jim Beam Highball Club
Young Mets fans can purchase a Kids' Meal for $7.00 which includes a Nathan's hot dog, popcorn, juice box, and prize. Kids' Meals are available at the concession stand behind Section 121 on the Field Level.
Kosher foods including hot dogs, knishes, pretzels, etc. are available at Citi Field. These foods can be purchased near Sections 115 and 130 on the Field Level as well as Section 408 on the Promenade Level. The Kosher stands operate Sunday - Thursday.
See Nursing Station
LOST AND FOUND
The Citi Field Lost and Found Office is located in the Jackie Robinson Rotunda next to the Ticket Office lobby. On non-game days, guests can contact the office at (718) 559-3178. On game days, the office is open from the time gates open until 30 minutes after the conclusion of the game.
LOST OR STOLEN TICKETS
See Ticket Sales and Services.
McFADDEN'S RESTAURANT AND SALOON
McFadden's is located adjacent to the Mets' office building with an entrance on the north side of 126th Street. Guests do not need a game ticket to enter McFadden's. Guests with a valid game ticket not already used for admission to the ballpark may exit McFadden's and enter directly into Citi Field after passing through security and having their ticket scanned. However, any guest leaving the ballpark to return to McFadden's will not be permitted to re-enter Citi Field.
Mets Team Store (Plaza Level adjacent to Jackie Robinson Rotunda)
The Mets Team Store, Citi Field's largest store, is the one-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field. The Team Store can be accessed through the Jackie Robinson Rotunda or Hodges VIP entrance. For the most up-to-date information about the Mets Team Store, please click here.
Non-game Days: Monday-Friday: 10:00 a.m. to 5:00 p.m., Weekends: 11 a.m. to 4 p.m.
Game Days: 7:10 p.m. game: 11:00 a.m. to. 4 hours before 1st pitch, reopens when gates open and closes at the end of the game.
1:10 p.m. game: Opens when gates open and closes at the end of the game.
Closings and adjusted hours will always be posted online at mets.com/TeamStore.
Mets Team Store Presented by Majestic (Across from Hyundai Club first base)
The Mets Team Store Presented by Majestic carries a wide array of authentic jerseys featuring authentic jerseys, our largest name & number t-shirt collection, and much of the performance gear players wear on the field.
Jersey Customization Station (Across from Hyundai Club first base)
The manufacturing process of custom jerseys comes to life at our Jersey Customization Station. Fans will see jerseys riding overhead on the concourse, which can be seen from the Jackie Robinson Rotunda's escalators. Fans are able to put their own name on the back of a jersey and watch it be made right on the concourse.
Mets Team Store (Section 414 - Promenade Food Court)
One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.
Mets Dugout Shop for Kids (Section 105)
This shop carries a wide variety of newborn, infant, toddler, and youth apparel along with plush dolls and figurines that are perfect for kids of all ages.
'47 Shop (Section 106)
Nostalgic, lived-in looks for male or female guests of all ages. '47 is a family brand built on quality materials with a relaxed, collegiate style.
'47 Kiosk (Section 130)
Nostalgic caps and limited apparel.
The 7 Line Kiosk (Section 140)
For the fans, by the fans, Darren Meenan has created his own 7 Line Army using Social Media and the web. Some of his signature shirts, as well as some Citi Field exclusives, will be available.
New Era Kiosk (Hyundai Club First Base, Hyundai Club Third Base, Outside of Foxwoods Club First Base)
Features New Era on-field caps, adjustable caps fit for all, and limited apparel.
Nike Dugout Shop (Section 131)
Visit Citi Field's very own Nike Shop for clothes built to play in. Find jerseys, t-shirts, shorts, jackets and more, all made with the athlete in mind.
Mets Dugout Shop (Sections 140, 306, 327, 431)
One-stop shopping destination for any Mets fan and home to merchandise exclusive to Citi Field.
Note: Only fans with admittance to the Excelsior Level club areas will have access to the section 327 Mets Dugout Shop. All fans have access to the Mets Dugout Shop at Sections 140, 306 and 431.
METROPOLITAN HOSPITALITY AT CITI FIELD
Metropolitan Hospitality at Citi Field is a hospitality business that handles all of Citi Field's non-game day events from start to finish. When the Mets are on the road and during the off-season Metropolitan Hospitality keeps Citi Field buzzing, making good use of all of the event space within the ballpark. The MH Staff of professionals are the best in the business. The first line of contact is the Sales Team, who are friendly, personable, professional and knowledgeable. Once the Event is booked, the outstanding Execution & Logistics Team will work to ensure that every single detail is taken care of. MH has done a myriad of events including concerts, festivals, sporting events such as lacrosse, hockey, cricket and soccer, pro wrestling events, trade shows, film shoots, field events, all types of corporate events, Bar/Bat Mitzvahs, weddings and holiday parties. For more information or to book an event, please contact Metropolitan Hospitality at (718) 507-3663 or click here.
The New York Mets Foundation funds and promotes a variety of educational, social and athletic programs and other charitable causes. Founded in 1963, it continues its mission to invest in the future of our community and to provide assistance to myriad organizations that benefit children and others in need. The New York Mets pay 100 percent of the Foundation's expenses to ensure that the entirety of a donation is directed toward helping others. For more information on the Mets Foundation, please click here.
METS MINOR LEAGUE AFFILIATES
Las Vegas 51's (AAA)
Binghamton Rumble Ponies (AA)
St. Lucie Mets (High A)
Columbia Fireflies (Low A)
Brooklyn Cyclones (Short-Season A)
Kingsport Mets (Rookie Advanced)
Gulf Coast League Mets (Rookie)
Dominican Summer League Mets #1 (Rookie)
Dominican Summer League Mets #2 (Rookie)
See Gift Cards.
The entrance to the Mets' office building is located on 126th Street, just north of the Bullpen Gate. There is a Mets staff member on duty at all times. Entry is restricted to Mets employees and authorized visitors only. All visitors must register at the front desk, and proper Mets-issued IDs must be displayed at all times. The mailing address for the Mets Offices is 120-01 Roosevelt Ave, Flushing, NY 11368-1699.
The 2018 Mets Yearbook, Magazine (multiple editions throughout the season) and Media Guide are available at the Mets Team Store and other retail locations throughout Citi Field. For more information or to place an order, please call (718) 672-0077 or email TeamStore@nymets.com.
See Ticket Sales and Services.
MR. MET & MRS. MET
Mr. and Mrs. Met are the official mascots of the New York Mets. They are available for appearances at birthday parties, community functions, business engagements and other special events. For appearance rates and availability, please call (718) 559-3093. On game days, Mr. Met greets fans and poses for photos at Fan Fest in center field at the following times:
* - Season Ticket Holders on weekends only (before general gates open)
Mr. Met also visits fans in the Promenade Food Court behind home plate in the bottom of the 4th inning. On Saturdays and Sundays, Mrs. Met accompanies Mr. Met to his Fan Fest appearances.
MR. MET DASH
Every Sunday Mets home game features a Mr. Met Dash (weather permitting), where youngsters, ages 12 and under, can run the bases at Citi Field. Guests wishing to participate will be asked to exit the ballpark and form a line outside the Bullpen Gate on 126th Street immediately after the game concludes. MVP and All-Star Kids Club members should report with their ID's outside the Bullpen Gate where they will see signage directing them to the Fast Pass line.
MR. MET'S KIDS CLUB
Information is available by clicking here or at the Kids Club kiosk located in Fan Fest from gates open until the end of the 3rd inning. MVP and All-Star Kids Club members can check-in with their IDs at the kiosk as well until the end of the 3rd inning.
NATIONAL ANTHEM SINGERS
Persons interested in performing the National Anthem at Mets home games should send a cover letter and an "a cappella" demo tape, CD, or DVD to: New York Mets, Attn: Anthem Inquiries, Citi Field, Flushing, NY 11368-1699. Persons interested can also submit an mp3 demo or a link to a high-quality YouTube video to firstname.lastname@example.org. Due to a high volume of submissions, only those chosen for a call-back audition will be contacted.
NON-GAME DAY EVENTS
See Metropolitan Hospitality.
NURSING STATION PRESENTED BY NORTHWELL HEALTH
Nursing mothers are invited to use our private booth located on the indoor concourse of the Porsche Suite Level across from Suite 213. Those who do not have ticketed access to the Porsche Suite Level can obtain a level pass (good for that day only) from any Fan Assistance station.
PARKING / TRANSPORTATION
Access-A-Ride - The drop-off and pick-up location for all Guests using the Access-A-Ride service is the Bullpen Gate on 126th Street.
Accessible Parking - Citi Field's parking lots include more than 350 parking spaces designated exclusively for our Guests with disabilities. These spaces are located in lots A, B, and F, and are available to any Guest displaying a valid accessible parking pass and possessing either a Citi Field preferred parking pass or a daily parking receipt for that day's event. Additional accessible parking spaces are available in the Southfield Lot. Accessible parking spaces in Lot G are only for Guests with access to Lot G and have an accessibility parking placard.
Black Car Service - Guests interested in hiring a car service for postgame transportation will find car service on 126th street outside the Right Field Gate.
Bus Parking - Located north of Citi Field on the west side of the Shea Road intersection, this lot is commonly referred to as "Pork Chop Hill" and opens three hours prior to the scheduled beginning of games/events at Citi Field. The cost of bus parking for a baseball game is $45.00. Any bus entering when this lot is open for a special event will be charged the special event bus parking fee.
Commuter Parking - Southfield lot is open from 3:30 a.m. until 5:00 p.m. Monday thru Friday* and is primarily available for commuters. The cost of commuter parking is $5.00.
The Southfield Lot will potentially be closed to commuters on the following dates:
- Thursday, March 29
- Wednesday, April 4
- Thursday, May 3
- Wednesday, May 16
- Wednesday, June 6
- Friday, June 8
- Wednesday, July 25
- Wednesday, August 8
- Thursday, August 23
- Friday, September 7
*For weekday games starting at 12 noon the $5.00 rate will be in effect until 8 A.M. For weekday games starting at 1:10PM the $5.00 rate will be in effect until 9 A.M. For weekday night games the $5.00 rate will be in effect until 12 noon. After the $5.00 rate expires at the respective time for each game the Citi Field event rate will be in effect.
Game/Event Parking Rates - Any vehicle entering Citi Field's primary parking lots when they are open for a baseball game will be charged the game parking fee of $25.00. Any vehicle entering when these lots are open for a special event will be charged the special event parking fee.
Hours of Operation - All lots will open three (3) hours prior to the scheduled beginning of games/events at Citi Field. The only exception to these hours is the Commuter Lot (see Commuter Lot).
Parking Policy for Rainouts - See Ticket Sales and Services.
Preferred Parking Passes - May be purchased online at mets.com/parking or by calling 718-507-TIXX. There are four designated preferred parking areas within the main Citi Field parking lot, but preferred parking passes will be honored in any Citi Field or remote parking lot, except Lot G. Guests holding preferred parking passes may enter through any gate except Gate 1. Guests should present their parking pass to the attendant upon entering the parking lot, and display the parking pass in a prominent location when parking.
Primary Parking Lots - There are seven (7) parking lots within the fence line of Citi Field.
These lots are designated as follows:
- Lot A - Employee Parking (All Passes) and Limited General Parking
- Lot B - VIP Preferred Parking (B Passes)
- Lot C - All Passes; General Parking
- Lot D - Preferred Passes (PS) ONLY
- Lot E - All Passes; General Parking
- Lot F - Preferred/Single Game Parking
- Lot G - Front office staff and Front office visitors
- Official Parking Lot, VIP Guest and Premium Suite Pass Holders ONLY
Remote Parking Lots - There are five (5) parking lots outside of the fence line of Citi Field and all accommodate general guest parking. Three are available for all Citi Field events and two (2) are available only in special circumstances. These lots are designated as follows:
- Southfield/Commuter Lot - Located on Roosevelt Avenue between 126th Street and Shea Road. It accommodates commuter parking as well as general guest parking for games/events at Citi Field.
- Stadium View East & West - Situated north of Citi Field beneath the Whitestone Parkway overpass.
- Marina East - Located north of Citi Field along the marina.
- Marina West - Located north of Citi Field along the marina. This lot is only available for special events.
- Flushing Meadows-Corona Park - When these lots are used, shuttle buses will be available to transport guests from the lots to the Flushing Meadows Park entrance passarelle and back.
Special Event Parking
All lots will generally open three hours prior to the start of a special event. Guests should check on mets.com to determine the opening time of the lots as well as parking fees for any special event.
Parking Policy for Rainouts
If a game is postponed due to inclement weather, unless otherwise indicated, preferred (pre-paid) parking passes will be honored only for a single game make-up of that postponed game (meaning that the game is rescheduled, but not as part of a single admission doubleheader). If the game is rescheduled as part of a single admission doubleheader, the original parking pass or receipt will not be honored on that date (parking passes for the game originally scheduled to be played on the doubleheader game date will be honored).
Driving & Directions
Please click here.
Seastreak provides luxury ferry transportation from Highlands, NJ to Citi Field in a little over an hour. While onboard, enjoy New York City's iconic views, refreshing cocktails, cold beer, soft drinks, and snacks. Relax on the open-air top deck, or the climate-controlled interior deck while watching pre-game and post-game coverage on the large screen TVs. The return trip departs 30 minutes after the game. For fare and schedule information, and to reserve tickets, please call (800) BOATRIDE / (800) 262-8743.
Please click here.
See Group Hospitality Areas.
There are no pay phones located within Citi Field.
Guests are not permitted to bring any animals into Citi Field with the exception of guide or service animals for guests with disabilities, and on specially-designated promotional dates.
See Sterling and Porsche Suites or for more information click here.
Information on how to obtain press passes and media credentials may be obtained by contacting the Media Relations department at (718) 565-4330. Please note that a press pass does not grant the holder access to Citi Field clubs, restaurants, the Porsche Suite Level or Administration Building.
For the most current schedule of promotion dates, guests should be directed to Fan Assistance or mets.com/promotions. For most promotional giveaways there are quantity limits, so guests are encouraged to arrive early. Giveaway dates and items are subject to change without prior notice. Due to the limited quantity for most promotional dates, items will be given on a first-come/first-served basis.
Please note that a guest must be in attendance in order to receive a promotional item. A valid game ticket does not entitle the ticket holder to a promotional item and no more than one (1) item will be distributed to each ticket holder in attendance, regardless of the number of tickets in their possession. For giveaway dates that are advertised as for All Fans, this policy still applies. All Fans in attendance will receive a giveaway on those particular days. Fans can only receive the promotional item immediately after entry through a turnstile. Fans returning back to the gates after they have left the immediate area of the giveaway are not entitled to receive a promotional item.
Click here to view the 2018 Promotional Schedule.
RAIN CHECK POLICY FOR TICKETS
See Ticket Sales and Services.
When inclement weather is expected, guests can call (718) 507-RAIN or tune into WOR (710 AM) for the most up-to-date information regarding possible Mets game delays or postponements.
- Plaza Level: First Data Club
- Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
- Field Level: across from Sections 101, 104, 111, 114, 122, 130 & 132; Hyundai Club (2) at opposite ends of the club
- Porsche Suite Level: across from Suites 204, 213, 217, 221, 230 & 240
- Excelsior Level: Coca-Cola Corner, across from Sections 309, 312, 326, 329 & 334; Foxwoods Club (2) at opposite ends of the club; Porsche Grille (1) just past the reservation desk
- Promenade Level: across from Sections 408, 409, 513, 514, 422, 429 & 431
- Plaza Level: First Date Club
- Sterling Level: Delta Sky360° Club (2) at opposite ends of the club;
- Field Level: across from Sections 103, 113, 121, 124, 131 & 139; Hyundai Club (2) at opposite ends of the club
- Porsche Suite Level: across from Suites 204, 213, 217, 230 & 240; outside the Metropolitan Hospitality Offices
- Excelsior Level: Coca-Cola Corner, across from Sections 309, 329 & 334; Foxwoods Club (2) at opposite ends of the club; Porsche Grille (1) just past the reservation desk
- Promenade Level: across from Sections 405, 511, 516, 420, 424, 430 & 436
- Sterling Level: Delta Sky360° Club (2) at opposite ends of the club
- Field Level: across from Sections 111, 114, 121, 124 & 130
- Porsche Suite Level: across from Suites 204 & 240
- Excelsior Level: across from Sections 312, 326 & 339
- Promenade Level: across from Sections 409, 420 & 430
Note: Baby changing tables are available in all restrooms.
The Mets have retired the following numbers in honor of the distinguished careers of:
#37 Casey Stengel; retired on September 2, 1965
#14 Gil Hodges; retired on June 9, 1973
#41 Tom Seaver; retired on June 24, 1988
#42 Jackie Robinson; retired in all MLB parks on April 15, 1997
"SHEA" was retired in honor of William Shea on April 8, 2002.
#31 Mike Piazza; retired on July 30, 2016
SCALPING/RESALE OF TICKETS
Mets tickets may not be resold or offered for resale in violation of applicable law. Tickets may not be resold within 1,500 feet of the physical structure of the ballpark under penalty of law.
2018 pocket schedules will be available at the ballpark ticket window inside the Jackie Robinson Rotunda, the Fan Assistance stations or by writing to: New York Mets, Ticket Office, Citi Field, Flushing, NY 11368-1699. Schedules will also be available by calling (718) 507-TIXX.
The 2018 Mets schedule can be found here: 2018 Mets Schedule.
Mets scoreboard messages raise funds for charity. Game day scoreboard greetings can be purchased for $50 with net proceeds benefiting charity through the Mets Foundation. The first 25 approved welcome, birthday, anniversary or congratulatory messages submitted in advance of each home game date will be displayed. Purchase Citi Field scoreboard greetings at mets.com/scoreboardmessages.
Message requests must be received no later than noon, two business days prior to the selected game date.
Groups of 15 or more that purchase tickets through the Mets Group Sales department are eligible to receive a complimentary scoreboard welcome. For more information, please contact the Group Sales office at (718) 507-TIXX.
Citi Field scoreboard greetings are displayed on the Right Field Scoreboard, which is located atop the Coca Cola Corner. Please note that some seating sections do not have a direct view of this scoreboard, and depending upon your seat location, you may need to move toward the third base side of the ballpark to view your scoreboard message.
Scoreboard messages are displayed during inning breaks beginning in the middle of the 4th inning. Depending upon the number of requests, scoreboard messages often continue into subsequent inning breaks until all approved messages have run.
SEASON & PLAN TICKET INFORMATION
See Ticket Sales and Services.
At Citi Field, the lower section numbers start in right field and increase as you move behind home plate up the third base line and around the left field wall. All sections in Citi Field are made up of rows; there are no 'box seats.' While the number of seats in each row varies, the lowest seat number in any row is always closest to home plate.
Sections 1-10 - Sterling Suites
Sections 11-19 - Delta Level Seats
Sections 101-143 - Field Level Seats
Sections 201-244 - Porsche Suites
Sections 301-339 - Excelsior Level Seats
Sections 401-437 - Promenade Level Seats (Lower Section)
Sections 501-538 - Promenade Level Seats (Upper Section)
In order to ensure the safety and comfort of our guests, the following security procedures are in place for this season:
- It is illegal to consume alcoholic beverages on the sidewalks or in the parking lots. Anyone doing so is subject to arrest.
- Glass bottles, all metal cans and containers, and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottles of 20 ounces or less, guests may also bring in one sealed, soft -sided child's juice box. Note: Water bottles and juice boxes may not be frozen.
- Alcoholic beverages and controlled or illegal substances may not be brought into Citi field.
- Intoxicated or disorderly guests will not be admitted into Citi Field.
- Disorderly guests inside Citi Field are subject to ejection and arrest.
- Guests using foul or abusive language are subject to ejection and arrest.
- Guests interfering with play in any manner, including the throwing of objects onto the field or entering the field, are subject to arrest.
- Guests are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
- All bags and hand-carried items are searched prior to entry. Items can be no longer than 16"x16 x8". There are no bag check facilities at Citi Field.
- Prohibited items include items larger than 16" x 16 x8"; hard-sided coolers; all metal cans; glass bottles; open containers; commercial grade audio, video and photographic equipment; alcoholic beverages; illegal substances; laser pointers; noisemaking devices; fireworks, animals (except for assistive purposes); weapons and any items of similar nature.
- Citi Field reserves the right to determine what items are deemed appropriate for entry.
- Drones are prohibited in and around the ballpark at all times.
For additional security information, visit mets.com.
Smoking within Citi Field is prohibited, except for the three designated smoking areas located at:
Plaza Level - Left Field Gate
Field Level - Center field staircase landing across from the back of the Citi Vision video board
Promenade Level - The top of the ramp across from Section 527
Any ticketholder smoking in any location other than the three specified above is subject to ejection.
STERLING & PORSCHE SUITES
There are 54 suites at Citi Field located on two levels: Sterling and Porsche. Sterling Suites 1-10 are located in the Delta Sky360° Club and are accessible via the Jackie Robinson Rotunda, Hodges and Seaver entrances. Porsche Suites 201-244 are located on the Porsche Suite Level, which is accessible from any of the three VIP entrances - Hodges, Seaver and Stengel - via elevator or staircase. For more information about Sterling and Porsche Suites, call (718) 507-TIXX or email Suites@nymets.com.
Tailgating is permitted only under the following conditions:
- No open flames of any type.
- Allowed in front or behind vehicle but not in individual parking spaces.
- Consumption of alcohol is prohibited.
- Inappropriate or dangerous behavior is not allowed.
- For security reasons, no trash bins are located in Citi Field parking lots.
- Guests should bag trash for pickup after the event.
Failure to comply with any of the above conditions may result in a fan's removal from the parking lots and/or summoning of NYPD.
TICKET SALES AND SERVICES
Ticket Service Office: The Mets Ticket Services Office at Citi Field is located inside the Jackie Robinson Rotunda, which is on the South side of the ballpark (closest to Roosevelt Avenue). Fans may also call the Mets Ticket Office at (718) 507-TIXX.
Season Hours: March - End of 2018 Season
- Monday - Friday 9:00 a.m. - 5:30 p.m.
- Saturday - 10:00 a.m. - 2:00 p.m.
- Sunday - Closed
- Monday - Friday 9:00 a.m. - 5:30 p.m. OR End of the 7th Inning (whichever is latest)
- Saturday - Sunday 9:00 a.m. to End of the 7th Inning
Season Telephone Hours:
- Monday - Friday 9:00 a.m. - 5:30 p.m. OR 1 hour after 1st pitch (whichever is latest)
- Saturday - Sunday 9:00 a.m. - 1 hour after 1st pitch
Box Office Ticket Windows:
The main box office ticket windows at Citi Field are located on the exterior of the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda, adjacent to the Ticket Services Office. There is a satellite set of exterior windows near the Left Field Gate. Ticket windows are also located inside Citi Field on the third base side of the Rotunda and the third base side of home plate on the Field Level. Windows outside the ballpark may be used for sales and/or reservation pick-ups as designated. Windows inside Citi Field are used for advance sales only, with the exception of one or more Rotunda windows designated for Will Call Drop-Off only. Common window usage is further specified under relevant sections below. There is also a set of windows used exclusively for the pick-up of Mets Players tickets and Visiting Club tickets, respectively, on the exterior of the ballpark along the right field side, beyond the Payson Entrance.
Ticket kiosks are at the following locations at Citi Field: outside the ballpark, to the third base side of home plate and the Jackie Robinson Rotunda; inside the Rotunda, also on the third base side; near first base and third base on the Field Level concourse; inside the Foxwoods Club on the third base side; and near first base and third base on the Promenade Level. Kiosks outside the ballpark may be used to purchase advance single game tickets and to pick up Internet and Phone Charge orders day-of-game. Kiosks inside Citi Field are for advance sales only.
Season Tickets, Ticket Plans and Group Tickets - Information on purchasing Mets Season Tickets, Ticket Plans and Group Tickets is available day-of-game at the Mets Ticket Sales Tables located inside Citi Field. Representatives are available to assist fans in center field, across from the Big Apple seats, and in left field behind Sections 130-131.
Sales tables open no later than 1 hour and 30 minutes before first pitch and close no earlier than the 3rd inning. Season Tickets, Ticket Plans and Group Tickets are also available at the Ticket Office lobby in the Jackie Robinson Rotunda, by calling (718) 507-TIXX and at mets.com.
Group Ticket Sales:
Group purchases of 15 or more tickets to one game may be made through the Mets Ticket Office at Citi Field, by mail (Group Sales Office, New York Mets, Citi Field, Flushing, NY 11368), by email (email@example.com) or by fax - (718) 507-7735. You may also call the Mets Ticket Sales Office at (718) 507-TIXX for help in planning your group event and to purchase tickets. Group Hospitality Area packages are available as well. Please click here for more information.
Single Game Ticket Sales:
Single game tickets may be purchased in advance or day-of-game, subject to availability. Purchase and distribution methods are indicated here:
Internet - Tickets may be purchased at mets.com and losmets.com using MasterCard, Visa, Discover, American Express or a Mets Gift Card. Tickets not printed at home or mailed may be picked up day-of-game or in advance at designated ticket windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Advance Ticket Windows - Advance tickets may be purchased at designated windows on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate. Inside the ballpark at games, tickets may be purchased at Advance Ticket Windows on the third base side of home plate on the Field Level, adjacent to the First Aid office. The regular Advance Ticket Windows located outside the park near the Rotunda are open Monday to Friday from 9:00 a.m. to 5:30 p.m., and Saturday from 10:00 a.m. to 2:00 p.m. For games, Advance Windows normally remain open through the fifth inning (may vary for doubleheaders). MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.
Kiosks - Advance tickets may be purchased at any kiosk located inside or outside the ballpark using MasterCard, Visa, Discover or American Express. Tickets not printed at home or mailed and set for Kiosk Pick up delivery may be picked up day-of-game on the exterior of Citi Field to the left of the Jackie Robinson Rotunda and/or adjacent to the Left Field gate, and at the Rotunda-area kiosks. The credit card used at purchase must be presented to pick up the tickets.
Day-of-Game Ticket Windows - Designated day-of-game ticket sales windows located at the Jackie Robinson Rotunda and adjacent to the Left Field gate area outside Citi Field normally open 2 hours before scheduled game time. Day-of-Game Ticket Windows close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arriving fans may purchase day-of-game tickets through the seventh inning at the Ticket Services lobby in the Jackie Robinson Rotunda. MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.
Clubhouse Shop - Mets Tickets are available at the Mets Clubhouse Shop located at 11 West 42 Street in Manhattan (Monday to Saturday, 10:00 a.m. to 7:00 p.m.; Sunday, 11 a.m. to 5:00 p.m.). MasterCard, Visa, Discover, American Express and cash are accepted.
MCU Park - Mets tickets can be purchased at the Advance Ticket Office at Brooklyn Cyclones, ballpark at 1904 Surf Avenue in Brooklyn (Monday to Friday, 9:00 a.m. -5:00 p.m., with Saturday hours starting in May through the end of the season). MasterCard, Visa, Discover, American Express, Mets Gift Cards and cash are accepted.
Mail - Please call the New York Mets Ticket office for information at 718-507-TIXX.
Each Mets ticket order is filled with the best seats available within a seating category (outside of seating areas that are set aside for Season Ticket Plan or other package sales) at the time the request is processed. If no seats are available in the seating category requested, the order will be filled with the next best available seating category. Tickets for preferable seating locations may sometimes become available later as the game date approaches.
Non-refundable service fees are applicable to tickets purchased by Internet, phone, and at the Mets Clubhouse Shop.
General Ticket Information:
Lost or Stolen Tickets - All ticket holders are responsible for the security of their tickets. Stolen tickets may be reprinted at the Mets' discretion, without charge, if an official Police Report is presented to the Mets Ticket Office. Guests with lost or stolen ticket problems should contact the Ticket Office at (718) 507-TIXX in advance of the game(s), or come to the Ticket Services lobby in the Jackie Robinson Rotunda on the day their game is scheduled.
Military Admissions - Military personnel with Active Military Identification may be issued one (1) complimentary ticket on a Monday - Thursday game only (excluding Opening Day on Thursday, March 29). Tickets will not be issued for sold out games. These tickets may be claimed starting 2 hours prior to scheduled game time (not any earlier) in the Ticket Office lobby in the Jackie Robinson Rotunda, subject to availability. Accompanying non-Military persons must purchase tickets, subject to availability.
Player Ticket Windows - Designated windows for Mets Player Tickets and Visiting Club Tickets are located on the exterior of the ballpark along the right field side. Proper photo identification is required to pick up tickets. The Players Ticket Windows normally close upon completion of the top half of the fifth inning. Late arrivals may pick up Players Ticket orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. After the seventh inning, Player Ticket orders will be left with the Supervisor at the Jackie Robinson Rotunda late entry gate.
Rain Check Notice - For events at Citi Field and MCU Park: IF THE EVENT TO WHICH THIS TICKET APPLIES IS CANCELED OR RESCHEDULED, THE TICKET DISTRIBUTOR SHALL NOT BE REQUIRED TO REFUND THE TICKET PRICE IF THE TICKET HOLDER IS GIVEN THE RIGHT, WITHIN TWELVE MONTHS OF THE ORGINALLY SCHEDULED DATE OF THE EVENT, TO ATTEND A RESCHEDULED PERFORMANCE OF THE SAME EVENT OR TO EXCHANGE THIS TICKET FOR A TICKET COMPARABLE IN PRICE AND LOCATION TO ANOTHER SIMILAR EVENT.
For New York Mets games at Citi Field and for Brooklyn Cyclones games, in the event a regulation game as defined by Major League Baseball is not played, this ticket will not be subject to refund but will constitute a rain check which can be used or exchanged in accordance with the Mets or Cyclones rain check policy, as applicable. (Note that a regulation game HAS been played even if it is suspended after becoming a regulation game.)
Notwithstanding the foregoing, if issued complimentarily, this ticket shall have no value and will not constitute a rain check.
Rain check policy details:
- For Citi Field: visit mets.com or call 718-507-TIXX
- For MCU Park: visit brooklyncyclones.com or call 718-37-BKLYN
- For First Data Field: visit stluciemets.com or call 772-871-2115.
Rainout Policy for Parking - Preferred (pre-paid) parking passes for a postponed New York Mets game are valid for the announced make-up game. Dated Season Ticket Holder VIP/Premium parking passes for a game that is cancelled are valid for a New York Mets regular season game, except where otherwise noted. However, a parking space is not guaranteed and is subject to availability. Guests that purchase a day of game parking pass (cash purchases) upon arrival at Citi Field will receive a dated receipt from the parking attendant prior to entrance. In the event of a postponed game, the receipt can be used for a New York Mets regular season game for that same season, except where otherwise noted. A parking space is not guaranteed and is subject to availability.
Ticket Exchange and Refund Policy - Tickets are not refundable, and may only be exchangeable in such cases where the ticket becomes a valid rain check (see Rain Check Policy for Tickets above), and then subject to the conditions cited on the ticket and at mets.com/rain.
Wheelchair/ADA Seating - Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including mets.com and the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold day-of-game at the Day-of-Game Ticket Windows. You may also email Accessibility@nymets.com for questions and concerns.
Will Call/Will Call Drop-Off Windows - Designated Will Call windows for official ticket reservations and ticket holder drop-offs are located on the exterior of the ballpark, to the third base side of the Jackie Robinson Rotunda. Ticket holders meeting late-arriving guests may drop off their tickets for Will Call, on the day of the game only, at a designated Will Call Drop-Off window inside the Rotunda. All fans picking up tickets at Will Call must provide proper photo identification. Will Call windows normally close upon completion of the top half of the fifth inning (may vary for doubleheaders). Late arrivals may pick up Will Call orders at the Ticket Office lobby in the Jackie Robinson Rotunda through the end of the seventh inning. Drop-Offs for future games will not be accepted under any circumstance.
There is one (1) tryout at MCU Park and one (1) workout in Port St. Lucie for young players who feel they have been overlooked by the scouting process. For information, send a letter with your name, address and background to: Scouting Office, New York Mets, Citi Field, Flushing, NY 11368.
Umbrellas of all shapes and sizes are permitted in Citi Field as long as they do not interfere with another guest's enjoyment of the game.
Water fountains can be found throughout Citi Field. They are located outside most restrooms along the first and third baselines on the Field, Porsche, Excelsior and Promenade Levels.
See Ticket Sales and Services.