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The Official Site of the New York Mets
Citi Field Accessibility Guide

Access-A-Ride Bus Stop

The drop-off and pick-up location for all Guests using the Access-A-Ride service is the Bullpen Gate on 126th Street.

Assistive Listening Devices

Captioning

Contact Information

For More information regarding ADA accessibility, please contact Ticket Services:
Phone: (718) 565-4360
Email: Accessibility@nymets.com

Offseason Hours (Phone Only): October - March

  • Monday - Friday: 9:00 a.m. - 5:00 p.m.  
  • Saturday - Sunday: Closed

    Designated Accessible Entry Points

    Fans that require elevator service in order to get to their ticketed seat locations due to a disability may enter through our Hodges, Seaver and Stengel VIP entrances even if their ticket does not grant them the VIP access.

    Dietary Restrictions

    Unopened soft plastic bottles or juice boxes for beverages and wrapped food (or food contained in soft plastic, with no metal silverware) would be permitted into the ballpark and is subject to security search.

    Electrical Outlets

    Emergency Plan

    In the event of an emergency, instructions will appear on the scoreboard and Citi Vision board. The Command Post will direct all personnel to posts to assist in the orderly evacuation of guests and event staff.

    Entry and Carry in Policy

    • Glass bottles, all metal cans and containers, and hard-sided coolers are not permitted in Citi Field. Guests may bring in one, soft, plastic, factory-sealed water bottles of 20 ounces or less, guests may also bring in one sealed, soft -sided child's juice box. Note: Water bottles and juice boxes may not be frozen.
    • Guests are not permitted to enter or remain in Citi Field wearing verbally provocative or inflammatory clothing and are subject to ejection.
    • All bags and hand-carried items are searched prior to entry. Items can be no longer than 16"x16 x8". There are no bag check facilities at Citi Field.
    • Prohibited items include items larger than 16" x 16 x8"; hard-sided coolers; all metal cans; glass bottles; open containers; commercial grade audio, video and photographic equipment; alcoholic beverages; illegal substances; laser pointers; noisemaking devices; fireworks, animals (except for assistive purposes); weapons and any items of similar nature.

    Entry and Exit Points

    All of our ballpark locations are ADA accessible. If an elevator is not available at the entrance, a ramp is available for patrons to take to the nearest level where an elevator can then be accessed.

    Jackie Robinson Rotunda: Located directly in front of the 7 Train stop. Directly in front of the Homerun Apple. Upon entering you can access the elevator by entering thought the Ticket Services Ticket Office.

    Payson Entrance: Located adjacent to Lot G along the 1st Base side of the ballpark.

    Hodges Entrance: Located adjacent to Lot G along the 1st Base side of the ballpark.

    Right Field Gate: Located adjacent to Lot G along the 1st Base side of the ballpark.

    Bullpen Gate: Located off 126th Street (near Roosevelt Ave)

    Left Field Gate: Located adjacent to Lot B along the 3rd Base side of the Ballpark

    Stengel Entrance: Located adjacent to Lot B along the 3rd Base side of the Ballpark

    Seaver Entrance: Located adjacent to Lot D along the 3rd Base side of the Ballpark

    Fan Assistance Hotline

    (646) 438-5000; Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number. For any guest in need of assistance who is hard-of-hearing should be directed to text the hotline phone number.

    Fan Assistance Stations

    Fans can stop by these four (4) ballpark locations for directions, ticket sales information, to store strollers and wheelchairs, or for general assistance. Mets schedules and First Game Certificates are also available.

    Fan Assistance Stations are located at:

    • Field Level Across from the Hyundai Club third base entrance
    • Section 142
    • Excelsior Level Section 306 at the base of the Coca-Cola Corner ramp
    • Promenade Level Section 412

    First Aid/Medical

    The First Response First Aid room is located on the Field Level across from the Hyundai Club third base entrance.

    Gate Times and Access

    Monday-Friday Games: The Jackie Robinson Rotunda, Hodges Entrance and ticket windows will open 2 hours prior to each game so that fans may arrive early to watch infield and batting practice. All other gates will open 1 1/2 hours prior to the start of the game.

    Saturday & Sunday Games: The Rotunda gate will open 2 1/2 hours prior to weekend game start times for Full Season and 41-Game Ticket Holders only. All other gates will open 2 hours prior to first pitch.

    Opening times may vary for doubleheaders, concerts and special game dates.

    Guest Services

    Citi Field offers several accommodations for our guests with disabilities, including seating, wheelchair entry, drinking fountains, elevators, the left field ramp, assisted listening devices, parking, restrooms, closed captioning and wheelchair requests.

    Handheld Radios

    Handheld radios are available at no charge by visiting the Rotunda Ticket Services Office on any game-day. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or non-driver government-issued photo ID card) is required as a deposit. The handheld radios provide our AM radio feed (710 WOR).

    Noise Cancelling Headphones

    Noise cancelling headphones are available at no charge by visiting the Rotunda Ticket Services Office on any game-day. A valid credit card or acceptable form of picture identification (e.g., valid driver's license or non-driver government-issued photo ID card) is required as a deposit. Noise cancelling headphones will block out most surrounding sound to ease the fan experience.

    Parking and Transportation

    Ramps

    The Left Field Ramp is available for all guests. It is located in the left field corner behind Sections 129,329, and 429.

    Restrooms/Family Restrooms

    Seating and Ticket Purchase

    Over 800 wheelchair-accessible seat locations are available in various sections throughout Citi Field. Advance purchases may be made through all single game sales channels, including Mets.com and by calling the Mets Ticket Office at (718) 507-TIXX. Subject to availability, tickets are sold in advance and day-of-game at all our Box Office ticket locations. All ticket window counters meet the required height of 36" for wheelchair accessibility.

    A minimum of one and maximum of three adjacent companion seat(s) may be purchased for each wheelchair accessible seat purchased. Additional seats, will try to be found in close proximity, up to the advertised ticket limit. The purchase of tickets for accessible seats is restricted to persons who have (or are purchasing tickets for someone who has) a mobility disability or a disability that requires the use of accessible features that are provided in the accessible seating.

    The following Sterling Level Sections have ADA seating:
    14, 16-19

    The following Field Level Sections have ADA seating:
    102, 104, 105, 109 - 114, 121-125, 129-136, 140, 142, 143

    The following Hyundai Club Sections have ADA seating:
    116, 119

    The following Excelsior Level Sections have ADA seating:
    303-305, 308, 312, 317, 321, 326, 328, 330, 336, 337

    The following Promenade Level Sections have ADA seating:
    403, 404, 406-411, 413, 415-417, 419-425, 428-434

    Movable Armrest Seating

    Citi Field has seating locations that are located all around the ballpark that have seats where one of the armrests can be raised up to provide the fan a little more sitting space. These locations are great for those that do not require an ADA seat location but are looking for a little more room to the left or right of them. Seats are located on the aisles. Please contact the Ticket Services at 718-565-4360 for available locations or questions.

    Service Animals

    Text #

    Fan Assistance Number: (646) 438-5000

    Guests experiencing an issue that is not related to the action on the playing field (i.e. broken seats, unruly fans, and hazardous concourse conditions) should alert Ballpark Operations by calling or texting the Fan Assistance Number.

    Text STOP to cancel or HELP for info. Message and data rates may apply.

    Ticket Services Office

    Water Fountains

    Wheelchair Services

    Wheelchair Storage