Ticket Exchange Program

FUTURE GAME TICKET GUIDELINES

• Self-Service Online Future Ticket Exchange Program: Exchanges are available exclusively online via your My Mets Tickets account.
• You may not exchange a future game ticket if within 24 hours of the scheduled start time of the game
• You may exchange into an eligible game as part of a future game exchange up until two (2) hours prior to first pitch
• All exchange requests and locations are subject to availability. Dates and guidelines are subject to change
• There is no limit to the number of future game exchanges you may transact.
• There is a maximum of six (6) tickets that can be exchanged into any eligible game date
• Ticket locations for exchanges may be limited for certain games based on availability
• Single game and group ticket purchases may not be submitted for exchange
• You may only exchange one game per transaction when you process your exchange online
• Parking passes must be exchanged as part of a separate transaction when processed online
• Tickets may only be exchanged at a one-to-one ratio. For example, the value of four tickets may not be exchanged into three tickets of higher value
• Ticket plans must be paid in full and may not have a balance due in order to take advantage of the Ticket Exchange Program
• Ticket Exchange guidelines apply to the currently active tickets
• Exchanges cannot be completed over the phone, by mail, by e-mail or at the Citi Field Ticket Windows

GAME CATEGORIES

• If tickets are exchanged for tickets in the same game category, there will be no charge
• New for 2025! Tickets may be exchanged into a higher game category, excluding Opening Day & Subway Series. Members will be responsible for covering any price difference that may apply at the plan holder price for all games excluding Opening Day and the Subway Series.
• You may exchange between Opening Day and Subway Series Games
• If tickets are exchanged for tickets in a lesser game category, the customer will not be refunded the difference and a credit will not be added to the account

SEATING CATEGORIES

• If tickets are exchanged for tickets in the same seating category, there will be no charge
• If tickets are exchanged for tickets in a higher priced seating category, the customer will be responsible for paying the difference at the plan holder price
• If tickets are exchanged for tickets in a lesser priced seating category, the customer will not be refunded the difference and a credit will not be added to the account
• Tickets in seating categories that do not include complimentary food and beverage may not be exchanged into seating categories that do include complimentary food and beverage.
• Seating Categories that include complimentary food and beverage are:
  • Delta Sky360º Club
  • Empire Club
  • Cadillac Club at Payson’s
  • Hyundai Club