Group Sales Contact Information
- Phone: (215) 463-5000, M-F, 9-5 (closed on major holidays)
- Email: firstname.lastname@example.org
- Address: Group Sales, Citizens Bank Park, One Citizens Bank Way, Philadelphia, PA 19148
- In person: Group and Season Sales Lobby, located in the First Base Gate plaza on Pattison Avenue
What is the minimum number of tickets required for a group purchase?
The minimum to book a group is 25 tickets. The Phillies also offer private suite and hospitality areas with a minimum of 16 tickets.
What are the benefits of bringing a group to the ballpark?
Receive a discount on most games. All groups are welcomed on the large PhanaVision screen during pre-game and on the side auxiliary message boards at the top of the 5th inning. Groups are also eligible for merchandise discounts and avoid per ticket fees. The group leader is eligible for the Group Leader Bonus Program.
When does my group scoreboard message appear?
All groups are welcomed on the large PhanaVision screen during pre-game and on the side auxiliary message boards at the top of the 5th inning. For Suites/Decks/Hospitality areas, your group will receive two additional special welcomes in the top of the 2nd and 6th innings.
What time can I get into the ballpark?
The gates to the ballpark open 1 1/2 hours prior to game time. Ashburn Alley (via Left Field Gate) opens every day 2 hours prior to game time to give fans access to watch batting practice.
Where is the best place to park my car, RV, or bus?
Car parking is available around the sports complex area in Lots A-N and T-X at $18. Bus/large vehicle parking is designated in Lots M and N and the cost is $36 per vehicle. Preferred parking passes are included in Giles Suite and MVP/All-Star Suite packages and parking is located in Lots P, Q, R, S and V on a first-come, first-serve basis. Pre-paid bus parking is available for sale in advance by calling the Phillies Sales Office at 215-463-5000.
Are there locations where my group can tailgate?
Tailgating is permitted only in parking Lots A-N, located south of Pattison Avenue. If you are traveling by bus or RV and wish to tailgate, please park in Lots M or N as tailgating is not permitted in lot Q.
What private spaces or dining areas are available to groups?
We have several locations at Citizens Bank Park with a catering option. Groups are able to rent private suites or Hall of Fame Club decks that include food throughout the game as well as hospitality and meeting areas with a 90 minute catering component. Also, one public restaurant is located on-site, Harry the K's Broadcast Bar and Grille.
What am I allowed to bring into the ballpark?
Each guest is permitted to bring one bag into the ballpark. Bags can be no larger than 16" x 16" x 8" and will be subject to inspection upon entry in accordance with Major League Baseball security regulations. To ensure the safety of our guests, glass bottles, cans, hard sided coolers, thermoses and open containers may not be brought into the ballpark. Exceptions: baby bottles and single-serve, soft-sided juice containers and soft-sided coolers that do not exceed the 16" x 16" x 8" size requirement. Umbrellas are permitted inside Citizens Bank Park. Please be considerate of guests around you when using an umbrella.
If your event is in a private or hospitality area and requires delivery of items in advance (or larger items that may not gain access through the gates), please contact the Phillies at 215-463-5000 or email@example.com.
What age do children require a ticket for admission into the park?
Any child 3 years of age and older is required to have a ticket to the game.
When is my final payment due and when will I receive my group tickets?
For most general groups, we ask for a $5 per ticket deposit and the $15 per game order charge at the time of reservation, with full payment due at least 30 days prior to the game. Tickets will be mailed upon full payment. No returns, exchanges or refunds.
For Suites/Decks/Hospitality areas, we ask for a $500 per facility deposit and the $15 per game order charge at the time of reservation, with full payment due at least 45 days prior to the game. Tickets and parking will be mailed upon full payment.
The Phillies, however, reserve the right to require full payment for the group order at any time for any game. All group ticket sales are final. No returns, exchanges or refunds.
The Phillies reserve the right to cancel your order if final payment is not received by due date.
May I add tickets to my original group order and what is the process in adding them?
For general groups and hospitality areas, you may add tickets based on availability while adhering to the deposit policy. For Suites & Decks, you may add tickets at any point while staying within the pre-set limits for each facility. You can add tickets to your group order by calling the Group Sales Office at 215-463-5000 and referencing your customer number. Please note: tickets are subject to dynamic pricing, therefore the price of additional tickets may be different than the original ticket purchase price.
My tickets were lost or stolen. What can I do?
In the event that your tickets are lost or stolen, please contact the Phillies at 215-463-5000 or firstname.lastname@example.org to discuss any options. If you are distributing your tickets in advance, it may prove beneficial to note the section, row and seat that each guest holds. On the day of the game, please visit the Sales Lobby located in the First Base Gate Plaza behind ticket window #29, with all ticketing issues. The account holder will incur a charge for all reprints issued.
When will I receive my group leader gift?
Each level of the group leader bonus program is finalized when the order is paid in full, and gifts/invitations are subsequently sent.
Since I have a group room or hospitality area, who do I contact regarding catering?
Catering at Citizens Bank Park is provided by our partners at ARAMARK. For suite catering, contact Ms. Donna White at 267-570-2391 or email@example.com. For hospitality, parties, meetings, and club decks contact Mr. Harmon Bryen at 267-570-2200 or firstname.lastname@example.org. Please be prepared to provide them with your reservation details including game date and facility booked.
Please note that for birthdays, anniversaries and other celebrations you are permitted to bring a cake to the ballpark. Arrangements, regarding authorization and delivery, must be made in advance through the Phillies at 215-463-5000.
How can I fundraise with the Phillies?
All groups of 25 or more receive a group discount on tickets purchased for most games on the schedule. Non-profit organizations may receive the group discount up front or may purchase tickets at full price and receive a rebate to their organization after the game date. Rebate is available only if game is played and tickets sold on StubHub are not eligible to receive a Phunraising rebate. Phunraising details
Is the Phanatic able to come visit my group?
With the Phanatic's in-game schedule and responsibilities, we are unable to guarantee a visit. If you have reserved a Suite/Deck/Hospitality area, please contact the Sales Office at 215-463-5000 or email@example.com to place a request.