Know Before You Go

Citizens Bank Park Game Day Experience

The Philadelphia Phillies are excited to welcome you to Citizens Bank Park. We are committed to delivering a comfortable experience during your visit. Below is some important information to enhance your game day:

Seating & Ticketing

Mobile Ticketing

  • All tickets and parking passes will be via mobile delivery through the free MLB Ballpark app.
    • Please note all parking for Phillies games at Citizens Bank Park will be CASHLESS. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay).
  • Be sure to download the MLB Ballpark app - App Store | Google Play - in advance to access your mobile ticket.
  • Use the email address from your ticket purchase to log in and view your tickets.
  • Access your tickets before coming to the game. For those with an Apple device, we advise you to proactively add your tickets to the Apple wallet before arriving.
  • For more information on mobile ticketing, please visit our Mobile Ticketing page.
  • Please have the barcodes ready on your phone before going through the metal detectors.

Procedures & Protocols

Safety Guidelines

In accordance with the City’s recently-updated safety guidelines, fans are strongly encouraged to wear masks in indoor spaces at the ballpark. Fans are reminded to bring their own mask if they will be at one of the previously-mentioned areas at Citizens Bank Park.

No Smoking

As a reminder smoking is prohibited within Citizens Bank Park.

Sanitizing Protocols

  • Citizens Bank Park is sanitized between games.
  • The “Clean Team” regularly disinfects high-touch surfaces including handrails, tables, and other areas throughout the game.
  • Hand sanitizer stations are placed throughout the ballpark for guest and staff to use.

Not Feeling Well? Please Do Not Attend the Game

Guests SHOULD NOT come to the ballpark if they have tested positive for, exhibit symptoms, or have known exposure to COVID-19. If you are feeling sick, please stay home. Please contact the Ticket office at 215-463-1000 prior to the start of your ticketed game citing your exposure to COVID-19. Each ticket holder has agreed to the Phillies terms and conditions.

Inside Citizens Bank Park

Ballpark Access

  • All tickets will have a specific gate listed, which will direct guests to the entrance closest to their seats.
  • All parking for Phillies games at Citizens Bank Park will be cashless. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay).
  • Tailgating will be permitted in the following parking lots: A-H, M, & N. Tailgating is not permitted in parking lots West of Darien Street and North of Pattison Avenue. Tailgating lots will open five hours prior to the scheduled start time. Non-tailgating lots will open three hours prior to the scheduled start time.
  • Please have your mobile parking pass loaded prior to getting to the lot entrance. Show the pass to the parking attendant when asked.
  • Please leave all bags in your vehicle. (Refer to bag policy above)
  • Before approaching the gates, please have your ticket barcode(s) ready on your phone.

Concessions & Merchandise

  • Concession and merchandise purchases will be cashless. Methods of payment include credit/debit cards and mobile payment (Apple Pay and Google Pay). Reverse ATMs will be available behind section 123 on the main concourse and inside the New Era Phillies team store for fans to convert cash to a prepaid debit card that can be used anywhere that major credit/debit cards are accepted.