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The Official Site of the Kansas City Royals

Access Guide for Guests with Disabilities

The Kansas City Royals and our staff would like to welcome you to Kauffman Stadium! We take pride in our ballpark being accessible for everyone and ensuring our guests with disabilities have an enjoyable and comfortable experience. We are always looking for ways to improve our ballpark experience and the quality of each guest's visit, so your feedback and suggestions are vital to our success.

Thank you for your continued support! Go Royals!

Accessible Parking

The guest assistance shuttles will operate for each of the Royals 81 home games, shuttling guests with disabilities or needing physical assistance from the Truman Sports Complex parking lots to the Kauffman Stadium gates. Prior to and during the game, Guest Ambassadors provide shuttle service for guests from the parking lots. Please let your nearest parking attendant know if you are in need of golf cart assistance or guests may call the Game-day Assistance Phone Line (816-504-4040, option #5) once parked. After the event, cart shuttles pick up guests requiring assistance at all Gates (A, B, C, D, and E). All cart shuttles will drop off on the perimeter of the parking lots.

Accessible Seating/Companion Seating

Assistive Listening Devices

Automated Teller Machines

Captioning

Concessions

All concession stands are accessible and guests are encouraged to speak with the nearest Royals associate for additional assistance.

Three concession stands have been designated as "Exceptional Concession Stands" throughout the stadium, including the Price Chopper Market Place at Section 203. Staff in these concession stands have been trained on Autism Awareness and there will be reminders posted inside the concession stand on how to interact with guests with special needs. We will encourage guests on the spectrum and with other special needs to place the order themselves to practice building the social skill of making a transaction. We will also have visual menus available at these concession stands for non-verbal patrons. The locations are 116 Dugout Concourse, 203 Price Chopper Marketplace, and 323 Lexus Level.

Special Amenities Map

Dietary Restrictions

Guests with disabilities are allowed to bring in special dietary food to the ballpark. Special beverages are allowed in plastic bottles. Other requests will be treated on a case-by-case basis. In addition, the Price Chopper Marketplace at Section 203 serves gluten-free and healthy items.

Drop-off/Pick Up Areas

Electrical Outlets

Elevators/Escalators

Emergency Evacuation

Guests who have been assisted to their seats via wheelchair by Guest Ambassadors will be picked up via wheelchair as soon as possible. Ushers will also seek guests with disabilities to assist in emergency situations.

Entry and Carry in Policy

All entrances and exits are accessible throughout the stadium.

The following items are prohibited from Kauffman Stadium:

  • Bags/purses in excess of 16" x 16" x 8"
  • Backpacks in excess of 16" x 16" x 8"
  • Any drinks beside water or sports drinks (one sealed/unopened 1 liter bottle per person)
  • Weapons/fireworks (including all guns and pocket knives)
  • Items that could be projectiles
  • Cameras with 12" or more lenses
  • Banners or flags with sticks in them
  • Noisemaking devices such as cow bells, bullhorns, etc.
  • Lasers or laser pens
  • Brooms in excess of 4 feet in height
  • Hard-sided coolers of any kind
  • Anything that can obstruct a guest's view
  • Wrapped presents and/or gifts of any kind
  • Pets or animals not documented as service dogs
  • Bags will be checked by security upon entry. Security may ask fan to empty pockets and remove hats.

Metal Detection: Per MLB Security Standards, all guests will be asked to comply with metal detection screening in order to gain entrance into Kauffman Stadium. Guests who do not comply with metal detection screening will be given the alternative of a physical pat down by a security representative. Please note that metal detection screening policy is in the best interest of our guest's safety.

Fan Texting

Guests are encouraged to utilize our text assistance program during games by texting "ASSIST" with Location and Issue to 42682. Text STOP to cancel or HELP for info. Message and data rates may apply. Also, guests can tweet at our Guest Services Twitter handle @RoyalsAssist or request assistance through the MLB Ballpark app.

First Aid

Guest Services

Noise Reducing Headphones

Noise Reducing Headphones will be available for checkout at both of our Guest Services locations across from the Konica Minolta Diamond Club Entrance on Plaza Level and across from Section 421 on View Level.

Public Transportation

Cabs are available on Lancer Lane between Gates A and B and also on Red Coat Drive between Gates D and E after games conclude on a first-come first-serve basis. Guests may go to Guest Services to order a cab as well.

Quiet Zones

A map of best quiet spaces throughout the stadium is available below.

Special Amenities Map

Restrooms/Family Restrooms

Service Animals

Stadium Seating Chart

For more detailed information, visit the Kauffman Stadium Seating Map.

Suites

All suites are handicap accessible and have a removable seat for wheelchair access. Triple Crown and Dugout Suites have private restrooms.

Telephone/TTY

Ticket Information

Water Fountains

Wheelchair Services

Comments/Suggestions/Questions

The Kansas City Royals take pride in continually improving stadium accessibility. It is our goal to make sure everyone is able to enjoy Royals baseball in a safe and comfortable environment. Please feel free to email RoyalsADATeam@royals.com or call (816) 504-4040 Option #5 with any comments or suggestions on how we can improve your experience.