Access Guide for Guests with Disabilities

The Kansas City Royals and our staff would like to welcome you to Kauffman Stadium! We take pride in our ballpark being accessible for everyone and ensuring our guests with disabilities have an enjoyable and comfortable experience. We are always looking for ways to improve our ballpark experience and the quality of each guest's visit, so your feedback and suggestions are vital to our success.

Thank you for your continued support! Go Royals!

Accessible Parking

The guest assistance shuttles will operate for each of the Royals 81 home games, shuttling guests with disabilities or needing physical assistance from the Truman Sports Complex parking lots to the Kauffman Stadium gates. Prior to and during the game, Guest Ambassadors provide shuttle service for guests from the parking lots. Please let your nearest parking attendant know if you are in need of golf cart assistance or guests may call the Game-day Assistance Phone Line (816-504-4040, option #5) once parked. After the event, cart shuttles pick up guests requiring assistance at all Gates (A, B, C, D, and E). All cart shuttles will drop off on the perimeter of the parking lots.

Accessible Seating/Companion Seating

Adult Changing Tables

Adult Changing Tables can be found on the 3rd base dugout concourse 218 family restroom, in the outfield between the 101-252 family restroom, and on the loge level 1st base side in section 320. Contact Guest Services for more information.

Kauffman Stadium Adult Changing Stations Map

Assistive Listening Devices

Ballpark Story

To help prepare for the experience of coming to a game at Kauffman Stadium, feel free to download our Ballpark Story. This is intended to help familiarize you or your guests on what to expect coming to a game. Ballpark Stories are also available in Guest Services on gamedays.



All concession stands are accessible and guests are encouraged to speak with the nearest Royals associate for additional assistance.

Dietary Restrictions

Guests who require special dietary food should contact guest services at [email protected] or 816-504-4201 prior to their arrival. Gluten-free offerings are available at the Price Chopper Marketplace behind Section 203 and available upon request at other concession stands.

Drop-off/Pick Up Areas

Electrical Outlets


Emergency Evacuation

Guests who have been assisted to their seats via wheelchair by Guest Ambassadors will be picked up via wheelchair as soon as possible. Ushers will also seek guests with disabilities to assist in emergency situations.

Entry and Carry in Policy

All entrances and exits are accessible throughout the stadium. Bags of any size are prohibited inside Kauffman Stadium. Bags with medical needs or diaper bags (with an accompanying baby/toddler) are allowed.

The following items are prohibited from Kauffman Stadium:

  • Bags/purses
  • Mult-compartment bags such as backpacks, laptops, and duffle bags
  • Any drinks beside water or sports drinks (one sealed/unopened 1 liter bottle per person)
  • Weapons/fireworks (including all guns and pocket knives)
  • Items that could be projectiles
  • Cameras with 12" or more lenses
  • Banners or flags with sticks in them
  • Noisemaking devices such as cow bells, bullhorns, etc.
  • Lasers or laser pens
  • Brooms in excess of 4 feet in height
  • Hard-sided coolers of any kind
  • Anything that can obstruct a guest's view
  • Wrapped presents and/or gifts of any kind
  • Pets or animals not documented as service dogs
  • Bags will be checked by security upon entry. Security may ask fan to empty pockets and remove hats.

Metal Detection: Per MLB Security Standards, all guests will be asked to comply with metal detection screening in order to gain entrance into Kauffman Stadium. Guests who do not comply with metal detection screening will be given the alternative of a physical pat down by a security representative. Please note that metal detection screening policy is in the best interest of our guest's safety.

Fan Texting

Guests are encouraged to utilize our text assistance program during games by texting "ASSIST" with Location and Issue to 42682. Text STOP to cancel or HELP for info. Message and data rates may apply. Also, guests can tweet at our Guest Services Twitter handle @RoyalsAssist or request assistance through the MLB Ballpark app.

First Aid

Guest Services

Noise Reducing Headphones

Noise Reducing Headphones will be available for checkout at both of our Guest Services locations across from the Diamond Club Entrance on Plaza Level and across from Section 421 on View Level. Noise Reducing Headphones will be properly cleaned and sanitized after each use and not checked back out for 48 hours.

Public Transportation

Cabs and rideshare services (Uber, Lyft, etc.) pick up in the middle of Parking Lot A after each game. Guests can visit Guest Services if needing a telephone to call a cab.

Quiet Zones

Quiet Zones can be found throughout Kauffman Stadium. Refer to the map, or contact Guest Services for more information.

Kauffman Stadium Quiet Zones Map

Restrooms/Family Restrooms

Service Animals

Sensory Rooms presented by JE Dunn

Royals Charities Sensory Room presented by JE Dunn are located inside each dugout concourse along the first and third base side closest to the elevator. Each Royals themed room is enclosed, furnished, and features several sensory friendly features like puzzles, fidget items, bean bags, textured walls, activity panels, and wall art. Kulturecity-trained attendants will be stationed in the rooms and always ready to assist. Each room can accommodate a few families at a time. Please contact Royals Guest Services ahead of the game if you are interested in using the sensory rooms.

Learn More »

Stadium Seating Chart

Kauffman Stadium Seating Map

For more detailed information, visit the Kauffman Stadium Seating Map.


All suites are accessible and have a removable seat for wheelchair access. Triple Crown and Dugout Suites have private restrooms.


Ticket Information

Water Fountains

Wheelchair Services


The Kansas City Royals take pride in continually improving stadium accessibility. It is our goal to make sure everyone is able to enjoy Royals baseball in a safe and comfortable environment. Please feel free to email [email protected] or call (816) 504-4040 Option #5 with any comments or suggestions on how we can improve your experience.