Parking for Guests with disabilities is available in parking lots surrounding PNC Park. This parking is available on a first-come first-served basis. Call ALCO Parking Corporation at (412) 323-4455 for more information.
Welcome to PNC Park, home of the Pittsburgh Pirates. The Pirates strive to be the benchmark in service and guest experience. We have created this Accessibility Guide to assist in making your experience at PNC Park enjoyable. If you have any questions reviewing this page, please contact the Pirates at (412) 323-5000.
Thank you for your continued support! Let's Go Bucs!
- Accessible Parking
- Accessible Seating/Companion Seating
- Assisted Listening Devices
- Dietary Restrictions
- Drop-Off/Pick-Up Areas
- Electrical Outlets
- Emergency Evacuation
- Entry And Carry In Policy
- Fan Texting
- First Aid
- Guest Services
- Noise Cancelling Headphones
- Personal Care Attendant
- Private Luxury Suites And Party Suites
- Public Transportation
- Quiet Room
- Restrooms/Family Restrooms
- Sensory Inclusion
- Service Animals
- Stadium Seating Chart
- Ticket Information
- Water Fountains
ACCESSIBLE SEATING/COMPANION SEATING
Accessible seating options are available throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda. You may also call the Pirates Ticket Office at (412) 323-5000 for more information and assistance.
ASSISTED LISTENING DEVICES
Assisted listening devices may be picked up at the Guest Relations office located at the bottom of the Home Plate Rotunda free of charge. Please present your valid credit card or Driver's License for deposit, which will be returned to you upon return of the equipment.
All concession stands are accessible and guests are encouraged to speak with the nearest Team Member for additional assistance.
The Pittsburgh Pirates allow Guests with disabilities to bring in special dietary food and beverage into the ballpark.
Drop-off zones with curb cuts are located near. PNC Park along Mazeroski Way and West General Robinson Street.
Seating locations with usage of electrical outlets are available throughout the ballpark. If the use of an outlet is desired for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda.
Elevators are conveniently located throughout the ballpark. There will only be four Guests allowed in the elevator in order to comply with social distancing requirements. We recommend, if you can, to use the stairs and allow the elevator to be utilize for those who are unable to use the stairs. Guests who need access to PNC Park via an elevator including Guests in a wheelchair, may gain access with a valid ticket for any location through any one of these locations:
- Right Field (Section 101)
- Right Suite Entrance (Section 113)
- Press Entrance (Section 117)
- Left Suite Entrance (Section 125)
- Left Field Lounge
Two sets of escalators are in the ballpark. The escalator at our Home Plate entrance will take Guests to the Main Concourse. The escalators near Stargell Gate will take Guests to the Main Concourse, Club Level and the Upper Concourse. Generally, we prohibit strollers and wheelchairs on our escalators and ask that Guests who have these items with them use the elevators or rotunda throughout PNC Park.
In case of an emergency evacuation of PNC Park, guests with disabilities should monitor the main scoreboard and otherwise follow the direction of Pirates' staff for the evacuation plan of PNC Park.
ENTRY AND CARRY IN POLICY
For the 2021 season the Pirates will enact a “No-Bag” policy for Guest entering PNC Park. Exceptions will include bags ate are used for medical/ADA reasons, bags designated as diaper bags for care of infants and small toddlers, and small clutch purses that measure no more than 8” X 5” x 1”.
Bags carried for medical reason may be brough into PNC Park, after being properly searched by security. The bag must be tagged with a game/event special band to alert security staff and law enforcement the bag was admitted properly. Examples of medical reason may include but are not limited to:
The bag contains medical equipment to include monitors, pumps, prosthetics, special dietary supplements, hearing assistance devices, medicines, aids for autism spectrum disorders, breast feeding pumps and supplies. (Over the counter medications are generally not considered a medical necessity unless accompanied by medical directives from a physician.)
A ticket holder consents to allowing the Pirates to inspect ticket holder's and any accompanying minor's person and any bags, clothing, or other articles for security purposes, whether by walk-through metal detection, bag checks, pat-down search, or otherwise, upon entry and within the ballpark. A ticket holder acknowledges and agrees that ticket holder and any accompanying minor may be denied entry to or ejected from the game or event if they are in possession of any item or object that the Pirates consider potentially dangerous, hazardous, inappropriate, or injurious to other patrons, and any prohibited items may be confiscated. A ticket holder and any accompanying minor waive any claims that they might have against the Pirates or any Released Parties, as defined in the ASSUMPTION OF RISK - WAIVER section above. A ticket holder acknowledges that the Pirates and the Released Parties have no liability for ticket holder's or any accompanying minor's person or property. All bags are subject to search upon entry and within the ballpark. Soft-sided coolers and soft-sided briefcases are permitted. Hard-sided coolers and briefcases, ice packs and cooler inserts are NOT permitted. For the convenience of those Guests not carrying purses, fanny packs or bags into the ballpark, express lanes are offered at each gate.
Guests are permitted to bring bottled water and food. Water bottles should not exceed 24 ounces in size and must be clear, plastic, sealed and disposable. Children’s juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles, and thermoses are not allowed. Outside food and beverage is not permitted entry into the Home Plate Club, Suite Level, or Left Field Lounge areas.
For the comfort and security of all Guests, hazardous or disruptive items cannot be brought into PNC Park. Samples of these items that are not permitted include Bluetooth speaker, inflatable balls, hoverboards, balloons, motorcycle helmets, frisbee discs, drones, laser pointers, fireworks and footballs. Weapons and other dangerous or hazardous items are not permitted in PNC Park. The Pirates reserve the right to inspect and remove any packages and/or containers.
If a Guest experiences difficulties with other Guest(s) in the ballpark or is in need of assistance from ballpark operations personnel for any other issue (medical, security, etc.), they are encouraged to use their mobile phone to anonymously text the word SECURITY and their seat location to 61592. The request will be received by PNC Park security, and the appropriate personnel will be dispatched to the appropriate location to respond to the request, as needed. Text STOP to cancel or HELP for info. Message and data rates may apply.
First Aid is located on the Main Concourse section 115 and Upper Concourse 315. Both First Aid locations are equipped with a Family Restroom.
The PNC Park event staff is ready to help with any questions you may have about access to and within PNC Park. While attending events at the ballpark, please contact a member of our Guest Relations staff for assistance or information. When away from the ballpark, please phone 1-800-BUY-BUCS for disability access information.
- Main Guest Relations: At the bottom of the Home Plate Rotunda.
- Admin Guest Relations: On Federal Street near the Administrative Entrance
- Upper Kiosk: Near Section 319 at the Home Plate Rotunda
- Information Kiosks: Near Left Field Rotunda & Center Field Gate
- Main Concourse Kiosk: Near Section 116
NOISE CANCELLING HEADPHONES
Guests in need of Noise Cancellation Headphones may visit the Main Guest Relations Office located at the bottom of the Home Plate Rotunda.
PERSONAL CARE ATTENDANT
Any guest with a disability who purchases a ticket for a game and who will attend the game with the guest's personal care attendant, may receive a complimentary ticket to the game for their personal care attendant. A standard seat or a folding chair will be provided for seating next to the guest. Any request for a complimentary ticket for a personal care attendant must be made at the time of purchase of the guest's ticket and should be made through the Pirates Customer Service Department at (412) 321-2827.
PRIVATE LUXURY SUITES AND PARTY SUITES
We have accessible seating in our Luxury and Party Suites. We do offer a private bathroom in our Luxury Suites. We do provide space for wheelchairs/scooters.
- Every Luxury Suite includes a private restroom.
- A family restroom is located on the Suite Level located outside of Suite 14.
- Luxury and Party Suites have the ability to accommodate a guest's ADA-related seating needs.
Guests who are in need of a quiet area can visit the Main Guest Relations Office located at the bottom of the Home Plate Rotunda.
- Club World Series Suites
- Club Area
- 205 Pirates Cove
- Club Locations
Partnering with Allegheny Health Network and KultureCity, PNC Park is striving to make Pirates games more inclusive and comfortable for guests with sensory processing needs. Located on our Suite Level in Suite 65 a sensory room is available for all guests with sensory processing needs. The room contains items such as bubble walls, sensory art panels, sensory touch panels, and bean bags. Guests will be allotted 15 minutes inside the room, and a Pirates team member will be available to assist with your needs.
Sensory Bags containing fidget toys, noise-cancelling headphones, weighted lap pads, and other sensory resources are available at no charge in the Main Guest Relations Office located at the bottom of the Home Plate Rotunda. A valid credit card or acceptable form of picture identification, such as a valid driver's license or non-driver government-issued photo ID card, is required as a deposit. Additionally, Pirates team members are trained to recognize opportunities to assist with these guests' enjoyment of the game.
The Pirates allow Guests with disabilities to be accompanied to an event at PNC Park by a service animal.
Courtesy phones are located in our Guest Relations office located at the bottom of the Home Plate Rotunda.
Accessible seating options are located throughout the ballpark. If an exchange is required for an accessible seating location, please visit any ticket window or visit the Main Guest Relations Office located at the bottom of Home Plate Rotunda.
All of the ticket windows at PNC Park are accessible. You may also call the Pirates Ticket Office at (412) 323-5000 for more information and assistance.
Due to COVID-19 safety protocols all water fountains will be closed for he 2021 season. Guests are welcome to bring in sealed water bottles, 24 oz or less.
Wheelchairs may be picked up Main Guest Relations office at the bottom of the Home Plate Rotunda free of charge. Please present your valid credit card or Drivers License for deposit, which will be returned to you upon return of the equipment.