Below are some answers to commonly asked questions regarding Giants group outings. If you are a new Group customer and don't find the answer to your question or need more information, please call 415.972.2298 or email firstname.lastname@example.org now to speak with a Giants Sales Executive. All returning Group Leaders may contact their Account Manager or call 415.972.2299 or email email@example.com now to speak with a Giants Sales Executive.
Q: What are the benefits of bringing a group to the ballpark?
A: The benefits increase year after year when you are a Giants Group customer! To name a few: No per ticket surcharge; exciting group leader perks; personalized service from your own representative; complimentary pregame scoreboard recognition; priority Group Renewal Status; early window of opportunity for individual tickets and much more!
Q: What is the minimum number of tickets required for a group purchase?
A: The group minimum is 15 tickets for Club Level groups and 25 tickets everywhere else in the ballpark. There is no maximum number of tickets subject to availability.
Q: What time can I get into the ballpark?
A: The ballpark parking lots open 3 hours prior to game time, and the ballpark gates open 2 hours prior to game time.
Q: Where is the best place to park my car, RV, or bus?
A: Automobile Parking is available in Giants lots just South of the ballpark across McCovey Cove. Parking cost is $40 per vehicle. RV, Bus and Limo Parking is available adjacent to Giants Lot A on Terry Francois Blvd. for $80 per RV, Bus or Limo.
Q: What methods of transportation are available to the ballpark?
A: Public transportation options such as Bus, Cal Train, BART, MUNI rail, and Ferries are available to games and most are available for group advanced purchases.
Q: Are there locations where my group can tailgate?
A: Groups may tailgate in Giants Parking lots. Tailgate spaces are available for purchase for games (subject to availability). Tailgates spaces accommodate approximately 100 people each. Contact your Sales Executive or call 415.972.2298 during regular business hours to purchase a tailgate space.
Q: What other pre-game options are available to groups?
A: There are a limited number of fun and convenient locations within AT&T Park for pre-game catered events. The Anchor Plaza, Club Terrace, Club King, Landers Landing and Triples Alley may be reserved prior to games with full service catering. For pricing and information, contact your Sales Executive or call 415.972.2298 during regular business hours to discuss the pre-game options in the ballpark.
Q: What am I allowed to bring into the ballpark?
A: Paper and plastic grocery bags, purses, fanny packs, backpacks, lunch bags, diaper bags (backpack-style), soft-sided containers, handbags and briefcases are allowed into the ballpark as long as they do notexceed 16" x 16" x 8" in size. Schematic boxes are located at the gates for guests' reference. All bags will be thoroughly inspected before they are permitted into the ballpark. Hard-sided coolers will not be permitted. Guests are encouraged to arrive early and to allow additional time to enter the ballpark
Q: What age do children require a ticket for admission into the park.
A: Toddlers, 24 months or younger, do not need a ticket to enter AT&T Park. However, they must sit on the lap of an accompanying adult.
Q: When is my final payment due and when will I receive my group tickets?
A: Final payment is due 30 days before game date. Once payment is received, group tickets are mailed and should arrive within 5-10 business days. Once tickets are printed and mailed, all sales are final, there are no refunds or returns.
Q: May I add tickets to my original group order?
A: Adding tickets to your order is our pleasure but subject to availability. Contact your Sales Executive or call 415.972.2298 during regular business hours to purchase additional group tickets.
Q: My tickets were lost or stolen. What can I do?
A: The Giants are able to reprint your tickets, if the exact location of the lost or stolen tickets is known and the reprint is requested by the Group Leader in advance of the game. Call your Sales Executive or 415.972.2298 regarding reprints. If your tickets have been stolen, please provide a police report. We ask that you please treat your group tickets like cash and keep them in a secure place until your event date.
Group Tickets are intended for those individuals identified as members of the Group or associated with the Group. Group Tickets are not available to ticket brokers or ticket resellers. Group Tickets may not be resold or otherwise distributed to individuals not associated with the Group. The sale, attempted sale or transfer of Group Tickets in violation of this policy is prohibited. Violation of this policy may result in the revocation of certain or all tickets purchased by the Group.