Q: What is the Giants gift card?
A: A digital gift card that can be used toward tickets for the Giants regular season or Spring Training, based on your purchase selection.

Q: What denominations are available with the Giants Gift Card?
A: Giants Gift Cards can be purchased for any amount between $25 and $500.

Q: Which games are my Giants Gift Card eligible for?
A: Giants Gift Cards are eligible for tickets to all Giants regular season or Spring Training home games, based on your purchase selection.

Q: Is there a limit to the number of tickets I can purchase with a Giants Gift Card?
A: No. There is no limit to the number of tickets you can purchase with a Giants Gift Card.

Q: Is there a limit to the amount of Giants Gift Card credit I can redeem per transaction?
A: No. There is no limit to the amount of credit you can use/apply per transaction.

Q: How do I gift the Giants Gift Card to others?
A: Giants Gift Cards will be shared with others via email. This information will be collected at the time of purchase, including the date that you’d like to send it. See below for more details.

Q: Can I forward the credit associated with my Giants Gift Card via the MLB Ballpark app?
A: No. Giants Gift Card credit cannot be forwarded in the same way that tickets are forwarded via the MLB Ballpark app. Once the gift card is sent at time of purchase, the credit cannot be transferred.

Q: Are there fees associated with the purchase of a Giants Gift Card?
A: No. There are no fees associated with the purchase of a Giants Gift Card. Standard ticket fees will be applied at the time tickets are purchased with the Giants Gift Card.

Q: Can I use my Giants Gift Card for tickets associated with a Flash Sale, Special Event or other promotion?
A: Yes, you can use your Giants Gift Card for any ticket products sold directly through the Giants. Postseason games are excluded. Gift cards are good toward tickets for the Giants regular season or Spring Training, based on your purchase selection.

Q: Does my Giants Gift Card expire?
A: The amount paid for your Giants gift card never expires. Bonus Credit applied to Giants gift cards purchased during our Holiday promotion will expire after the 2024 regular season concludes.

Q: How can I confirm the balance of my Giants Gift Card?
A: The available balance of the card will show during checkout. Or, contact Customer Service at [email protected] or (415) 972-2209, Monday-Friday, 9 a.m. - 5 p.m.

Q: Can I use my Giants Gift Card for tickets in all Oracle Park seating categories?
A: Yes, Giants Gift Cards can be utilized for tickets in all seating categories.

Q: Will I receive a physical Giants Gift Card?
A: No, your Giants Gift Card is digital and no physical gift card will be provided. For those interested in a gift tag to share with your recipient, we have provided one here.

Q: Will the Giants Gift Card be available on the MLB Ballpark app?
A: The Giants Gift card will not be available on the MLB Ballpark app; however the tickets that were purchased with the Giants Gift Card will be in the Ballpark app.

Q: How do I access my Giants Gift Card?
A: Giants Gift Cards are digital only. Credit will be automatically added to your MySFTix account. The credit from your Giants Gift Card will appear as account credit to apply to eligible future purchases.

Q: When can I start using my Giants Gift Card?
A: Your Giants Gift Cards are available in your account immediately upon purchase (or to your gift recipient on your chosen delivery date). Gift cards can be redeemed for any Giants ticketing product once available.

Q: Can the Giants Gift Card be used toward concessions and/or merchandise at the ballpark?
A: No. Giants Gift Cards cannot be redeemed for concessions and/or merchandise at Oracle Park. Gift cards are good toward tickets only - the regular season or Spring Training, based on your purchase selection.

Q: Can I use my Giants Gift Card toward Postseason tickets?
A: No. Giants Gift Cards cannot be redeemed for Postseason tickets.

Q: Can I exchange/return a Giants Gift Card?
A: No. All purchases are final. No refunds or exchanges.

Q: If I can no longer attend the game, can I return or exchange the tickets that I purchased with my Giants Gift Card?
A: No, tickets are not eligible for returns or exchanges. Tickets can be forwarded to friends and family. Tickets purchased with a Giants Gift Card cannot be resold.

Q: Can I resell tickets that were purchased with my Giants Gift Card?
A: No. Giants Gift Cards and/or tickets purchased with a Giants Gift card are not eligible for resale. The Giants reserve the right to cancel your purchase without a refund or compensation if these terms are violated.

Q: How/when will my gift recipient be notified of their Giants Gift Card?
A: All gift recipients will be notified via email at 10 a.m. on the date selected by the buyer at time of purchase.

Q: Can I request a physical Giants Gift Card?
A: No. Giants Gift Cards are digital only. Credit will be automatically added to your MySFTix account. The credit from your Giants Gift Card will appear as account credit to apply to eligible future purchases. For those interested in a gift tag to share with your recipient, we have provided one here.

To access your Giants Gift Card from a desktop:

1. Log into MySFTix account with your MLB.com email and password
2. Account credit will be listed on the home page of your MySFTix account
3. Select “Buy Tickets” (right-hand side), select your game of choice
4. Account credit will be automatically applied at the time of checkout

Access your tickets via the MLB Ballpark app.

To access your Giants Gift Card from a mobile device:

1. Log into the MLB Ballpark app with your MLB.com email and password
2. Select Tickets tab (bottom, center)
3. Select Buy Tickets (top right)
4. Account credit will be automatically applied at the time of checkout

Access your tickets via the MLB Ballpark app.