Download the MLB Ballpark app to access your game tickets, order food and beverage, buy merchandise, get gameday information, play games and more!
Giants tickets are mobile only via the MLB Ballpark app. The free Ballpark app provides a convenient, secure way to use and share mobile tickets, allowing contactless entry.
We strongly encourage fans to access or forward their tickets prior to arrival. Add to Apple Wallet/Google Pay where applicable. Screenshots are not accepted.
Learn more about mobile ticketing, including step by step instructions on how to access your tickets.
In an effort to limit contact points and minimize lines at the gates, Oracle Park enforces the following bag restrictions:
- No backpacks (including clear backpacks). Accommodations are made for diaper bags, medical bags and guests with accessible needs.
- No bags larger than 16"x16"x8"
- Jackets and blankets must be worn or carried and not put into bags
On-site storage is available for rent. Click here to learn more.
For a complete list of items not allowed inside Oracle Park, see our A-Z guide.
Oracle Park is located in the middle of one of the most vibrant and walkable neighborhoods in the Bay Area with a variety of convenient ways to get here.
- The new T Third/Central Subway provides a fast way to get to Market Street, BART, and Muni lines throughout San Francisco.
- Late-evening BART service will be more reliable, as a Transbay Tube earthquake retrofit wraps up.
- Caltrain is the best travel option from the Peninsula and South Bay for most games, but fans should be mindful of service changes on weekends as Caltrain finishes construction for its electrification project.
Parking: Reservations are required in Lot A/Pier 48. Reserve parking ahead of time in Oracle Park lots and at dozens of lots and garages throughout the surrounding area through SpotHero.
Biking: Benefit from protected bikeways along the San Francisco waterfront and throughout the neighborhoods around Oracle Park and guarded bike parking and public bike racks when you arrive.
Walking: Enjoy wider sidewalks on key routes to and from Market Street.
Learn more about all of your options at sfgiants.com/transportation.
The Willie Mays gate opens 2 hours prior to game time. All other gates open 90 minutes prior to game time.
These times can vary for games with promotional giveaways or pregame ceremonies.
Oracle Park offers a multitude of food and beverage options. Reference our Food Directory for a complete list of items served and where to find them. Order concessions at the stand or select items with the Uber Eats app.
Outside food and beverage is permitted except in Luxury Suites.
No alcohol, glass, aluminum or hard sided coolers. Beverages must be in sealed containers. Reminder that backpacks are not allowed.
Cash is not accepted at concession stands. The Giants prefer Visa.
Mobile Ordering with Uber Eats
Download and use the Uber Eats app to order food and beverage at the ballpark.
Mobile ordering through Uber Eats is available for pickup at select concession stands on the Promenade, Alaska Airlines Club, and View Reserve levels. We’ll notify you when your order is ready so you can grab it and get back to the action.
Fans sitting in the Blue Shield Field Club and Dugout Club have the option to have their order delivered directly to their seat. SImply scan the QR code on the seat back.
How it Works
- Open the Uber Eats app or scan the QR code on the seat back to download
- Note where your seat is
- Order for pickup or delivery
Season Ticket Member Discount
Season Ticket Members were emailed a unique promotional code on July 25 to apply their 20% discount to mobile orders at Oracle Park. For help, email your account manager.
For support, please visit the Help page located under the Account tab in the Uber Eats app.
In an effort to limit contact points and minimize lines, cash is not accepted at concession stands or with in-set vendors. The Giants prefer Visa.
Customers who prefer to use cash or do not have the ability to make electronic payments can convert cash into a Visa gift card at the cash-to-card machine located adjacent to the Guest Services desk on the Promenade Level behind Home Plate.
Oracle Park is located in a residential area. Please be respectful upon entering and leaving the neighborhood.
New this season, MLB has instituted rule changes aimed at improving the game’s pace of play and increasing action on the field.
Pitch clock: Pitchers will have 15 seconds to throw a pitch with the bases empty and 20 seconds with a runner on base. Hitters will need to be in the batter's box with eight seconds on the pitch clock.
The shift: At the time a pitch is thrown, all four infielders are required to be on the infield dirt (or infield grass) with two on each side of second base. Players will be able to move as soon as the ball leaves the pitcher's hand.
Pickoffs: Pitchers are allowed two disengagements (pickoffs are a version of a disengagement). The disengagements rule resets if a runner or runners advance a base within the same plate appearance.
Bigger bases: The size of bases will be increased from 15 inches to 18 inches.
Postponed or Suspended Games
If the game can no longer be played as scheduled or is rescheduled for a new date
Game Tickets - Regular
If a game is suspended due to inclement weather, tickets for the original game will be valid for the rescheduled game. This includes tickets purchased through a third party like StubHub. Tickets that were scanned at entry for the original game will be reactivated for the rescheduled game.
Game Tickets - Special Event (if applicable)
Special event tickets will be valid for item redemption at the rescheduled game.
Game Tickets - Splash value
Unredeemed splash value associated with original game tickets will carry over to the tickets for the rescheduled game.
Giants-issued Parking Passes
Parking passes issued by the Giants for the original game will be valid for the rescheduled game. Passes that were scanned at entry for the original game will be reactivated for the rescheduled game.
Parking reservations through SpotHero can be canceled up to the minute the reservation begins for a full refund. Once a reservation has started it cannot be canceled or refunded. Learn more.
If the game is suspended and not rescheduled
Season Tickets (including Giants-issued parking passes), Thrill 22 Plan, Flex Memberships:
The ticket or parking pass value will be issued as account credit applicable toward a future purchase.
415 Members will be reissued vouchers to redeem for a game included in their membership with available inventory in The 415.
Single Game Tickets:
Single game tickets purchased through the Giants (i.e. Giants website, Oracle Park box office, Dugout Store) will be refunded to the original form of payment.
Requests for refunds for tickets purchased with cash at the Oracle Park Box Office or the Giants Dugout Store must be submitted by mail to Oracle Park, Attn: Giants Tickets/Customer Service, 24 Willie Mays Plaza, San Francisco, CA 94107.
Third Party Tickets:
Refunds for tickets purchased through third parties are handled by them directly. Contact them to learn about their refund policies. Third parties include: StubHub, Vivid, Gametime, SeatGeek, etc.
Tickets Redeemed with vouchers:
The value of the voucher will be issued as account credit applicable toward a future ticket purchase.