Guardians Kids Club FAQs Presented By Ohio 529 College Advantage

Below are some frequently asked questions about our Guardians Kids Club program. If you have further questions, call 216.420.HITS or email us at [email protected].

When and where can I pick up the membership packages?
Packages may be picked up at the Guardians Kids Club table during any 2024 regular season home game; the table is open from the time gates open through the end of the 5^th inning.

If you are unable to pick up your package during a home game, please contact the Fan Services team to make other arrangements.

When is the Guardians Kids Club table open?
The Kids Club table is open from the time gates open through the end of the 5^th inning for all regular season home games.

What are the recommended ages for the Guardians Kids Club program?
The Guardians Kids Club is designed for kids between the ages of five and 14. We highly recommend that all members fall within this age range; younger children may not be able to participate in all activities based on age restrictions. No child over the age of 14 will be accepted into the program.

What size is the hoodie included in my membership package?
Hoodie t-shirts are available in youth small, youth medium, youth XL, adult medium or adult XL while supplies last. Specific sizes cannot be reserved in advance.

How do I redeem my $10 of loaded value?
Each Guardians Kids Club membership comes with $10 of loaded value to be used on food and beverages or merchandise at Progressive Field during the 2024 regular season. The value can be redeemed by scanning the personalized barcode on the back of each Kids Club badge at any cash register in the ballpark. Loaded value can be redeemed April 8 – September 29, 2024.

To check the loaded value amount, please call Fan Services at 216-420-HITS and have your badge number available when you call.

How do Guardians Kids Club members sign up for the monthly prize drawings?
All Kids Club members are automatically entered into the monthly drawings for exclusive merchandise, autographed items, on-field experiences, and other prizes. Parents/guardians do not need to do anything else to register their member(s). Winners will be selected at random from all 2024 Kids Club members. Winners' parents/guardians will be contacted by phone or email.

How are Kids Club members selected to take part in the Kids Starting Lineup and other Kids Fun Day on-field activities?
As part of the monthly prize drawings, all Kids Club members are automatically entered to be the Play Ball Kid, Honorary Grounds Crew member or Honorary PA Announcer for Sunday games, as well as to win a spot in the Kids Starting Lineup. Parents/guardians do not need to do anything else to register their member(s). Winners will be selected at random from all 2024 Kids Club members. Winners' parents/guardians will be contacted via email with additional details at least one week prior to the game.

How do I submit my child’s photo and bio to be the Kids Club Member of the Game?
All purchasers will receive an email with the submission in March 2024. Submission information will also be added to the website and be included in the monthly e-newsletters beginning in March 2024.

How do we skip the line for Kids Run the Bases?
MVP members can head to the front of the line for Kids Run the Bases! Show your membership badge at the ramp at Right Field and head to the front of the line. Please note: once the line starts moving to the field, you will no longer have the ability to jump the line.

How do I RSVP for Kids Club special events?
More information regarding the Kids Club special events and the RSVP process will be emailed to the email address used for purchase in March 2024. The event schedule and RSVP information will also added to the website and included in monthly emails beginning in March 2024.

What happens if I lose my Guardians Kids Club membership badge?
If you lose your badge, please email [email protected] with the subject line "Guardians Kids Club – Lost Membership Badge." We will work to get you a replacement badge as soon as possible. The replacement badge will not have the $10 loaded value.

Where can I find my child’s Guardians Kids Club ID number?
Guardians Kids Club ID numbers can be found in the purchase confirmation email under "seat location".

Can I add another email address to my account to receive the monthly e-newsletters?
Yes, you can add an additional email address to receive the monthly e-newsletters and other email communication. Please send your request to [email protected] with the subject line “Guardians Kids Club – Additional Email Address”.

Can I donate a Kids Club membership to a child in need?
Please check back soon for more information about donating a Kids Club membership during the 2024 season.