The Mariners have created this A-Z Guest Guide to assist in making your experience at T-Mobile Park the best it can possibly be. For information regarding topics not included, please ask any of our T-Mobile Park Hosts, or stop by one of the Guest Service Centers (sections 128, 329 and in The 'Pen).
T-Mobile Park Code of Conduct
The Seattle Mariners are committed to creating a safe, clean and friendly experience for all Guests at T-Mobile Park. Our staff will proactively intervene to support an environment where all Guests can enjoy the T-Mobile Park experience, free from disruptive behavior, including the following:
- Disruptive, abusive, or derogatory language or obscene gestures
- Intoxication or other signs of impairment related to alcohol or drug consumption
- Use of marijuana or tobacco products, in any form including electronic cigarettes
- Obscene or indecent conduct or clothing not appropriate in a public place
- Any disruption of the game or event, including throwing of objects or trespassing on the playing field or in other restricted areas
- Sitting in a location other than the Guests' ticketed seat
- Fighting, taunting, or making threatening remarks or gestures
Any guest not adhering to the above code or behaving in an unruly manner may be removed from the ballpark. The Seattle Mariners reserve the right to determine behavior warranting removal.
If anyone is interfering with your enjoyment of our facility, please contact the nearest T-Mobile Park Team Member for assistance or text our Fan Text Hotline at (206) 773-6300 or reach us on Twitter @MarinersAssist
Guests can tweet the Mariners at @MarinersAssist during games to ask questions or report any questions or concerns relating to their ballpark experience or ballpark operations.
ACCESSIBILITY FOR GUESTS WITH DISABILITIES
T-Mobile Park was designed to meet all structural and service requirements of the Americans with Disabilities Act. The Seattle Mariners take pride in continually improving stadium accessibility. It is our goal to make sure all Guests can enjoy Mariners baseball in a safe and comfortable environment. Guests with disabilities may make requests for reasonable modifications of policies, practices or procedures or for auxiliary aids and services, which will be considered on a case-by-case basis. For information on ADA services, visit Mariners.com/ADA. The Mariners ADA Team can be reached at MarinersADATeam@Mariners.com or (206) 346-4224 during business hours.
As a courtesy to our seated Guests, the Mariners prefer that Guests refrain from walking in select aisles while the game is in-play. Seating Hosts in designated areas are provided with a handheld sign to request that Guests participate in this courtesy.
Guests who consume alcohol are expected to do so in a responsible manner and abide by these guidelines:
- No outside alcoholic beverages or powders are permitted to enter T-Mobile Park.
- No alcoholic beverages are permitted to leave T-Mobile Park.
- T-Mobile Park has a zero tolerance policy for underage drinking.
- Non-alcohol seating is available in family/alcohol-free section (Section NA104). Spirits are only permitted in designated areas: The 'Pen, Edgar's Cantina, Hit It Here Café & Bar, Terrace Club, Suites and Diamond Club.
- Guests are limited to two (2) alcoholic beverages per person, per transaction.
- Anyone appearing to be under the age of 40 will be asked for ID.
- Alcohol sales cease at the first pitch of the 8th inning.
All-Gender Restrooms are facilities that anyone can use regardless of gender. They benefit many people, including transgender and gender diverse individuals, people who require the assistance of a caregiver of a different gender, and parents with children of a different gender. All-Gender Restrooms help create safer, more accessible spaces for everyone. All-Gender Restrooms are located at Sections 105, 120, 234, 319, 327 and 333.
There are eight BECU ATMs located at the ballpark. Locations are: outside the Home Plate and the Left Field Gates, on the Main Level at Section 128 and Section 186, on the Terrace Club at Section 223 and on the View Level at Section 329.
Guests may seek autographs from the time the main gates open (2 hours prior to game time) until the end of batting practice (45 minutes prior to game time). Guests seeking autographs in others' seating sections must move to their ticketed seats 45 minutes prior to game time or when the ticket holder arrives, whichever comes first.
BABY CHANGING AREAS & NURSING LOUNGE
As a convenience to our Guests with small children, baby-changing tables are located in most restrooms throughout the ballpark. Also, a Nursing Lounge is available at Section 128.
BAGS & COOLERS
Guests may bring in bags and soft-sided coolers providing they do not exceed 16" x 16" x 8" and are able to be stored under the seat. Bags and coolers are subject to search upon entry. Hard-sided coolers are not permitted into the ballpark.
BANNERS & SIGNS
Banners and signs are permitted in the ballpark provided they do not obstruct the view of other guests or ballpark signage. They must be less than three feet in height, baseball related, in good taste and not commercial or political in nature. The Mariners reserve the right to remove any banner or sign.
BATTING PRACTICE TIMES (MOST GAMES)
The Mariners hit 2 hours and 35 minutes before game time for one hour. Visitors hit 1 hour and 35 minutes before game time for 45 minutes. Batting practice is typically not held on Sundays or day games. All batting practice times are subject to change without prior notice.
BOTTLES, CANS & OUTSIDE BEVERAGES
No bottles, cans or outside beverages may be brought into the facility, with the exception of:
- One (1) clear, factory-sealed plastic water bottle (32 oz. or less). Guests may bring in empty plastic bottles and fill them at any of the water fountains located throughout the ballpark.
- Baby bottles and unopened, soft-sided, single-serve containers (such as small milk cartons and juice boxes; no twist-tops allowed).
At T-Mobile Park, Guests can purchase tickets in person in a number of ways:
- Main Box Office located next to the Home Plate Gate, open seven (7) days a week, excluding holidays, 10 a.m.-6 p.m. (or end of game on home gamedays), starting in early March and ending after the last home game.
- Left Field Box Office opens 2-1/2 hours prior to home games and closes at the end of the 4th inning.
- Ticket Windows inside the ballpark at Section 128 and 329.
- The Will Call Window is located at the Home Plate Gate Box Office. Will Call opens 2 hours prior to game time. Photo ID and credit cards used for purchase may be required to pick up tickets.
BRICKS "FAN WALK"
Located in The 'Pen, the Fan Walk consists of more than 12,500 paving bricks inscribed with the names and sentiments of Mariners fans. A touch screen Brick Locator with a full list and map of all brick locations is available adjacent to the Mariners "Good Stuff" merchandise shop.
CAMERAS & VIDEO RECORDING DEVICES
Personal photography and video are permitted in the ballpark provided the images are for personal use only. However, videotaping any game action is prohibited. Photographic support tools that may interfere with the enjoyment of the game for others (such as tripods, detachable telephoto lenses, and selfie sticks) are not permitted in the ballpark.
CELL PHONE CHARGING STATIONS
There are five charging stations throughout the ballpark. Each charging station is wall-mounted, and includes 16 ports with various plugs to fit most devices. Guests can plug in and charge their phones for free on the concourses at: Section 123, 133, 224, 329 and The 'Pen.
Children, two years of age and under, do not require a ticket to attend a game provided they sit on the lap of an accompanying adult. Fold-up strollers should be stored under their seat or checked at a Guest Service Center. (Section 128 or 329).
CLEAR AT T-MOBILE PARK
CLEAR is the fastest way into the ballpark for Guests. After completing a free, one-time enrollment, Guests use their fingerprint for fast access through security using a dedicated "CLEAR Lane"; Guests using the CLEAR Lane are still subject to security inspection.
A CLEAR Enrollment Kiosk is located at Home Plate Gate, and CLEAR Lanes are located at Home Plate Gate and Left Field Gate.
Must be over the age of 18 with a valid U.S. Driver's License or State I.D. to register. Enrollment for CLEAR Sports only; must upgrade for CLEAR Airport membership. For more information, visit clearme.com/sports or call 1-855-CLEARME
Complete T-Mobile Park concert information can be found here.
Derogatory Language Policy
The Seattle Mariners strongly condemn the use of offensive language concerning another person's race, ethnicity, gender, religion, disability, age, sexual orientation or national origin ("Derogatory Language") and will not tolerate the use of such language by Guests at T-Mobile Park. To ensure a safe, clean and friendly environment is maintained, the Mariners will promptly address Derogatory Language incidents in the following ways:
RESPONSE TO INCIDENTS OF DEROGATORY LANGUAGE:
Guests will utilize the Fan Text Hotline, (206) 773-6300, to report the use of Derogatory Language or may do so by notifying any T-Mobile Park Team Member.
DISCIPLINE AND PENALTIES:
- Confirmed use of Derogatory Language will result in automatic ejection.
- A fan may be arrested if the Derogatory Language violation(s) occur in the course of criminal action. This decision will be made by a law enforcement official.
- Certain violations, repeat offences, or other conduct may result in a Guest being trespassed from T-Mobile Park and banned from the facility for one year. The decision to trespass a Guest are at the discretion of Club Management.
- Any Season Ticket Holder, Suite Holder or Charter Ticket Holder may forfeit their tickets at the discretion of Club Management as the result of a Derogatory Language violation by that individual or another individual using their ticket(s).
DESIGNATED DRIVER PROGRAM
The Seattle Mariners, MillerCoors, Centerplate and TEAM Coalition want Guests to enjoy the ballgame and then experience a safe trip home. We encourage Guests to sign up for our Designated Driver Program at the You Hold the Key - Never Drive Drunk booth in The 'Pen.
EDGAR'S CANTINA & EDGAR'S HOME RUN PORCH
Named for Edgar Martinez, the Mariners Hall of Famer and one of the greatest all-time Designated Hitters in baseball, this restaurant and lounge have a South of the Border flavor. It features Northwest Mex dishes created by Poquitos such as classic street tacos like Carne Asada and Carnitas with locally sourced fresh ingredients and beers. Edgar's Cantina and Edgar's Home Run Porch do not accept reservations and space is first-come, first-served.
Elevators and escalators are located in the following locations for your convenience:
- Servicing All Levels: Home Plate Gate, Left Field Gate, near Section 105
- Servicing Street, Main and Center Field Bleachers only: Near Section 191
- Home Plate Gate: Access between Street Level and Main Level
- Left Field Gate: Access between Street Level and Main Level
- Section 143: Access between Club and Suite Levels and Main and View Level
- Section 125: Access between Main and View Level
T-Mobile Park Team Members have been trained in emergency preparedness including the appropriate ways to evacuate Guests. Should an emergency evacuation occur, emergency information would be displayed on the video board, and announced on the assistive listening devices and public address system.
EVENTS AT T-MOBILE PARK
On a non-gameday, we encourage groups to think outside the ballroom and book the ballpark for private events. Visit Mariners.com/Events or call (206) 346-4228 during business hours for more information.
EXIT & RE-ENTRY
Guests are not permitted to re-enter the ballpark once they leave. In case of an emergency, re-entry permission may only be granted by an Event Security Captain or Gate Host Captain. All Guests who re-enter the facility will be subject to security re-inspection.
FAMILY / ALCOHOL-FREE SECTION
A family/alcohol-free section is available for all Mariners games at SEC 104 (NA104). No alcoholic beverages may be sold or brought into this area.
FAN TEXT HOTLINE (206) 773-6300
If anyone is interfering with your enjoyment of our facility, text us at (206) 773-6300 for assistance. Please include your specific location and the nature of the problem.
First Aid Stations are located at Sections 128 and 329, and are staffed by Seattle Fire Department Medics. If Guests need immediate assistance, please notify any T-Mobile Park Team Member or visit the nearest First Aid Station. Minors (under the age of 18) should be accompanied by an adult in order to receive treatment.
T-Mobile Park has something for every appetite from traditional ballpark fare like hot dogs and garlic fries to sushi, as well as gluten-free and vegetarian offerings. Sign boards of all concession stands are located on all levels of the ballpark. Food brought into the ballpark must be wrapped, bagged or inside a container. Items such as apples and oranges must be quartered. Personal food items cannot be carried into any of the restaurants, lounges or suites.
FOUL BALLS & HOME RUNS
The Mariners encourage Guests to keep any balls that are hit into the stands. However, batted balls can be dangerous and we ask that Guests stay alert at all times. If Guests would like to lessen their risk, the Mariners will exchange tickets for one in the View Level prior to the first pitch being thrown.
All gates open 2 hours prior to game time, with the exception of the Center Field Gate and The 'Pen Gate which open 2½ hours prior to game time for the first 1,000 fans for access to The 'Pen. Gate times may vary for special events such as Opening Day, special promotions and the Postseason.
GUEST SERVICE CENTERS
There are three Guest Services Centers at T-Mobile Park: the Main Level at Section 128, the View Level at Section 329 and in The 'Pen, adjacent to Edgar's Cantina. Guest Experience Hosts can assist with a wide variety of services including: help with questions, comments, challenges, stroller and wheelchair storage, First Game Certificates and Birthday Buttons, finding lost guests or items and transportation needs including the "Safe Ride Home" program.
HIT IT HERE CAFÉ & BAR
Located in Right Field, the Hit it Here Café & Bar provides a terrific setting to enjoy a restaurant-style meal prior to or during the game. Service in the Café begins when the gates open (2 hours prior to game time) and is open to all ticket holders. Limited seating is available prior to and during the game on a walk-up basis. Please check with the Hit it Here Café & Bar Hosts at the main entrance for more details.
Tickets are available in the King's Court for every Felix Hernandez home start and includes a King's Court T-shirt. Tickets available at Mariners.com/Felix.
LOST & FOUND - ITEMS / GUESTS
If Guests misplace an item or become separated from their party, please proceed to a Guest Service Center. After a game, Guests can call (206) 346-4444 for assistance on lost items. Items will be kept for one month before being donated to charity.
Visit the flagship T-Mobile Park Team Store, open year-round, located on First Avenue South or from inside the ballpark on the Main Level near Section 143. Souvenir Kiosks, located throughout the Main and View Levels, are open during games and offer a great selection of "Straight from the Ballpark" merchandise.
PARKING & TRANSPORTATION
Parking is available in the Mariners Parking Garage and at numerous surrounding locations near the ballpark. For more information on parking and transportation options including public transit, visit Mariners.com/Transportation or call (206) 346-4001.
For everyone's safety, the Mariners do not allow the following items:
- Bags larger than 16" x 16" x 8"
- Pets (excluding service animals)
- Professional-style camera lenses or tripods
- Selfie sticks, flag/sign poles or brooms longer than 36"
- Alcohol, glass containers or outside beverages (except permitted)
- Noisemakers or laser pointers
- Fireworks and flammable liquids
- Inflatable items
- Skateboards, rollerblades or hover boards
- Signs or banners with non-sport messaging
- Items not listed here but determined to be a risk to the safety or enjoyment of attendees by stadium management shall be refused entry
- List of prohibited Items subject to change without notice for non-Mariners home games, concerts and other special events.
Guests with questions about what may or may not be brought into T-Mobile Park may call (206) 346-4001 before arriving at the ballpark.
Retired numbers are displayed in center field above The 'Pen. The Seattle Mariners have retired three numbers to date:
- No. 11 - Edgar Martinez (retired August 12, 2017)
- No. 24 - Ken Griffey Jr. (retired on August 6, 2016)
- No. 42 - Jackie Robinson (retired throughout MLB on April 15, 1997)
Fans wishing to purchase Scoreboard Messages and FanGrams can visit Mariners.com/Scoreboard for more information and pricing.
For the safety of everyone at the ballpark, the Mariners require that all Guests entering the facility to be screened for prohibited items, whether by walk-through metal detector, hand-held metal detector, bag check, pat-down search or otherwise.
Service animals or service animals-in-training for a Guest with disabilities are welcome at T-Mobile Park. Companion tickets for service animals can be requested through the Ticket Office. T-Mobile Park Team Members are available to direct Guests in need a service animal relief area to the nearest convenient area outside the ballpark.
The parking garage Sky Bridges are reserved for Terrace Club Level and Suite Level ticket holders, KeyBank Diamond Club ticket holders, Charter Club Members, Hit it Here Café & Bar ticket holders and for Guests with disabilities. These entries open 2 hours prior to game time.
In compliance with the Washington Clean Air Act, the facility is a no-smoking venue (including marijuana, chewing tobacco and electronic cigarettes). Smoking is not permitted in any location inside the ballpark or within 25 feet of all entrances, windows and ventilation intakes. Smoking is permitted only in designated, controlled areas outside the Center Field Gate. All Guests returning from the designated, controlled smoking area will be subject to security re-inspection.
Please visit Mariners.com/Connect for more information.
Dave Niehaus. Located on the Main Level at Section 105.
The statue, sculpted by Lou Cella, has many subtle touches, including a tie from Dave's collection (hand-picked by wife Marilyn and daughter Greta) and a scorebook open to Game 5 of the American League Division Series game against the Yankees (with Dave's actual notes from the game). The railing behind the statue, designed by Creo Industrial Arts of Everett, also features several of Dave's unforgettable phrases. Guests are encouraged to bring their camera and snap a photo with the legendary Mariners broadcaster and beloved Hall of Famer. Ken Griffey Jr. Located on the corner of Edgar Martinez Drive and Dave Niehaus Way, outside Home Plate Gate.
Anyone who has ever seen a Ken Griffey Jr. at-bat will instantly recognize the pose. Left arm across his chest, a glossy, black bat trailing behind in his right hand, eyes skyward, tracking the path of a just-hit baseball as it heads over the fence for another home run. The 7-foot cast bronze statue on a 4-foot tall granite base, by artist Lou Cella (who also created the Dave Niehaus statue), captures the power and fluid motion of the National Baseball Hall of Famer's iconic swing.
Stroller, wheelchairs and other mobility products may be stored at the Guest Service Centers at SEC 128 or 329. A Guest Experience Host can provide a claim-check ticket and store these items during events. Bags larger than 16" x 16" x 8" are not permitted, including luggage.The Mariners do not offer storage and do not check coats or personal items such as backpacks or purses. The Mariners have no liability for any lost or stolen items.
TAXIS/RIDE SHARE SERVICES
A taxi stand is located at the northwest corner of First Avenue South and South Royal Brougham Way. This taxi stand operates before, during and after events. This location is subject to change due to construction. For public safety and traffic flow, Guests using rideshare services such as Lyft or Uber are encouraged to use the taxi stand location as well as many streets around the ballpark are changed to "one-way only" after events.
THE 'PEN PRESENTED BY ROOT SPORTS
The 'Pen features the Caught Looking Lounge cocktail bar, a fire pit, some of the best views in the ballpark, and "destination" concession stands offer menu items at fan-friendly prices and 24 HD monitors throughout the area.
Guests can purchase tickets to upcoming Seattle Mariners home games in a number of ways:
- Internet: Mariners.com/Tickets
- In Person: T-Mobile Park Box Office or any Mariners Team Store location
Tours of T-Mobile Park are offered year-round. Call (206) 346-4246 or visit Mariners.com/Tours for a current schedule of dates and times.
For information on the many transportation options available to and from the ballpark, Guests can visit our website at Mariners.com/Transportation or call (206) 346-4001.
T-Mobile Park boasts one of the largest video display systems in Major League Baseball. Measuring 56'7" high by 201'5" wide and covering 11,425 square feet, the high definition screen is nearly 10 times the size of the ballpark's previous video screen.
Wheelchair escorts are available on a first-come, first-served basis to assist Guests to and from the entry gates or the Mariners Parking Garage. This service is intended only for arrivals and departures. Wheelchair service may not be used to bring guests from seats to concessions, clubs, retail locations, or anywhere else in the ballpark other than a designated exit gate. T-Mobile Park does not lend or rent wheelchairs or other mobility devices.
Mariners Wi-Fi is now available throughout T-Mobile Park. It's free and easy to access - simply go to settings on your phone, select Wi-Fi and connect to "Mariners Wi-Fi."