Thank you for joining us at the ballpark. The Mariners have created this Guest Guide to assist in making your experience at T-Mobile Park the best it can possibly be. For information, regarding topics not included, please ask any of our T-Mobile Park Team Members or stop by one of our Guest Service Centers (SEC 128, 329, or The 'Pen).
The Seattle Mariners are committed to creating a safe, clean and friendly experience for all Guests at T-Mobile Park. Our Event Staff will proactively intervene to support an environment where all Guests can enjoy the ballpark experience, one that is free from disruptive behavior, including the following:
- Violations related to T-Mobile Park's COVID-19 health and safety policies
- Disruptive, abusive, or derogatory language or obscene gestures
- Intoxication or other signs of impairment related to alcohol or drug consumption
- Smoking, vaping, and using marijuana and tobacco products, in any form, including electronic cigarettes
- Obscene or indecent conduct or clothing not appropriate in a public place
- Any disruption of the game or event, including throwing of objects or trespassing on the playing field or in other restricted areas
- Sitting in a location other than the Guests’ ticketed seat
- Fighting, taunting, or making threatening remarks or gestures
Any Guest not adhering to the above code or behaving in an unruly manner may be removed from the ballpark. The Seattle Mariners reserve the right to determine what constitutes unruly or disruptive behavior warranting removal.
If anyone is interfering with your enjoyment of our facility, please contact the nearest Team Member for assistance, text our Fan Text Hotline at (206) 773-6300 or reach us on Twitter at @MarinersAssist.
Guests can tweet the Mariners at @MarinersAssist during games to ask questions or report any questions or concerns relating to their ballpark experience or ballpark operations.
ACCESSIBILITY FOR GUESTS WITH DISABILITIES
T-Mobile Park was designed to meet all structural and service requirements of the Americans with Disabilities Act. The Seattle Mariners take pride in continually improving stadium accessibility. It is our goal to make sure all Guests can enjoy Mariners baseball in a safe and comfortable environment. Guests with disabilities may make requests for reasonable modifications of policies, practices or procedures or for auxiliary aids and services, which will be considered on a case-by-case basis. For information on ADA services, visit Mariners.com/ADA. The Mariners ADA Team can be reached at [email protected] or (206) 346-4224 during business hours.
As a courtesy to our seated Guests, the Mariners prefer that Guests refrain from walking in select aisles while the game is in-play. Seating Hosts in designated areas are provided with a handheld sign to request that Guests participate in this courtesy.
Guests who consume alcohol are expected to do so in a responsible manner and abide by these guidelines:
- No outside alcoholic beverages or powders are permitted to enter T-Mobile Park.
- No alcoholic beverages are permitted to leave T-Mobile Park.
- T-Mobile Park has a zero tolerance policy for underage drinking.
- Non-alcohol seating is available in our family/alcohol-free section (Section NA104).
- Spirits are only permitted in designated areas: The ’Pen, Edgar’s Cantina, Hit It Here Café & Bar, Trident Deck, Terrace Club, Suites and Diamond Club.
- Hard alcohol/liquor is only permitted in designated areas.
- Guests are limited to two alcoholic beverages per person, per transaction.
- Anyone appearing to be under the age of 30 will be asked for ID.
- Alcohol sales cease at the first pitch of the 8th inning.
- Management reserves the right to modify policies at any time.
All-Gender Restrooms are facilities that anyone can use regardless of gender. They benefit many people, including transgender and gender diverse individuals, people who require the assistance of a caregiver of a different gender, and parents with children of a different gender. All-Gender Restrooms help create safer, more accessible spaces for everyone. All-Gender Restrooms are located at Sections 105, 120, 234, 319, 327 and 333.
During COVID-19 restrictions, guests will not be allowed to seek autographs from players.
BABY CHANGING AREAS & NURSING LOUNGE
As a convenience to our Guests with small children, baby-changing tables are located in most restrooms throughout the ballpark. Also, a Nursing Lounge is available at Section 128. Occupancy is limited to two guests at a time (Mom and nursing child count as one). Additional spaces will be established if needed. All spaces will be cleaned immediately after each use.
During COVID-19 restrictions, bags are not allowed inside T-Mobile Park. Exceptions are for small clutch purses (no larger than 4 ½" x 6 ½") and single compartment diaper bags (must be accompanied by a child) and must be no larger than 16" x 16" X 8." Bags given away (such as Mariners Kids Club member packs) or purchased inside of T-Mobile Park during the game or event will be tagged and permitted for the date of purchase only. Please note that the item may be held for pickup upon exit.
BANNERS & SIGNS
Banners and signs are permitted in the ballpark provided they do not obstruct the view of other guests or ballpark signage. They must be less than three feet in height, baseball related, in good taste and not commercial or political in nature. The Mariners reserve the right to remove any banner or sign. Signs may not contain or be made of any item that could cause damage or harm, including but not limited to wood, glass, hard plastic, wire, lights, etc.
BATTING PRACTICE TIMES (MOST GAMES)
The Mariners hit 2 hours and 35 minutes before game time for one hour. Visitors hit 1 hour and 35 minutes before game time for 45 minutes. Batting practice is typically not held on Sundays or day games. All batting practice times are subject to change without prior notice.
BOTTLES, CANS & OUTSIDE BEVERAGES
No bottles, cans or outside beverages may be brought into the facility, with the exception of:
- Baby bottles and unopened, soft-sided, single-serve containers (such as small milk cartons and juice boxes; no twist-tops allowed).
During COVID-19 restrictions, the T-Mobile Park box office will be closed. Guests are encouraged to log onto Mariners.com/Tickets for the latest information about how to purchase tickets to Mariners 2021 home games.
BRICKS “FAN WALK”
Located in The ’Pen, the Fan Walk consists of more than 12,500 paving bricks inscribed with the names and sentiments of Mariners fans. A touch screen Brick Locator with a full list and map of all brick locations is available adjacent to the Mariners “Good Stuff” merchandise shop.
CAMERAS & VIDEO RECORDING DEVICES
Personal photography and video are permitted in the ballpark provided the images are for personal use only. However, videotaping any game action is prohibited. Photographic support tools that may interfere with the enjoyment of the game for others (such as tripods, detachable telephoto lenses, and selfie sticks) are not permitted in the ballpark.
CASH TO CARD KIOSKS
The Seattle Mariners and T-Mobile Park are cashless! Contactless transactions are more hygienic and help reduce the amount of time spent waiting in line for orders. The Mariners Garage and all retail and food and beverage purchases can be made with debit or credit cards or mobile payment services such as Google Pay and Apple Pay. Eight kiosks are located around the ballpark to convert cash to pre-paid debit cards. The kiosks are free to use and cards can be loaded with any amount up to $500. Debit cards never expire and can be used at any business that accepts credit or debit cards, including those outside T-Mobile Park. For guest convenience, eight Cash to Card kiosks are located near the following sections: Section 103, 116, 128, 144, 226, 331, The 'Pen, and our Team Store. Sanitizing wipes are available at all kiosks so guests can clean keypads before using.
CELL PHONE CHARGING STATIONS
Due to COVID-19 restrictions, all courtesy mobile phone charging stations inside T-Mobile Park are closed until further notice.
Children, two years of age and under, do not require a ticket to attend a game provided they sit on the lap of an accompanying adult. Fold-up strollers should be stored under their seat. Children under the age of two are not required to wear a mask while at T-Mobile Park. All other guests, including children two and up, are required to wear masks that cover both nose and mouth at all times inside the ballpark, excepts when actively eating and drinking at their assigned seats.
During COVID-19 restrictions, guests are not permitted to bring outside food into the ballpark. The Mariners hospitality partner Centerplate has updated menus to comply with health and safety guidelines with food and beverage items in to-go packages. Options include ballpark favorites like hot dogs and pizza as well as limited selections at Ivar's and The Natural, which features gluten-friendly, vegetarian, vegan and plant-based menu items. Beverage options include coffee, soda, water, beer, wine and other alcoholic drinks. All concession stands are cashless.
DEROGATORY LANGUAGE POLICY
The Seattle Mariners strongly condemn the use of offensive language concerning another person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression, or national origin (“Derogatory Language”) and will not tolerate the use of such language by Guests at T-Mobile Park. To ensure a safe, clean and friendly environment is maintained, the Mariners will promptly address Derogatory Language incidents in the following ways:
RESPONSE TO INCIDENTS OF DEROGATORY LANGUAGE:
Guests will utilize the Fan Text Hotline, (206) 773-6300, to report the use of Derogatory Language or may do so by notifying any T-Mobile Park Team Member.
DISCIPLINE AND PENALTIES:
- Confirmed use of Derogatory Language will result in automatic ejection.
- A fan may be arrested if the Derogatory Language violation(s) occur in the course of criminal action. This decision will be made by a law enforcement official.
- Certain violations, repeat offences, or other conduct may result in a Guest being trespassed from T-Mobile Park and banned from the facility for one year. The decision to trespass a Guest are at the discretion of Club Management.
- Any Season Ticket Member, Suite Holder or Premier Seat Holder may forfeit their tickets at the discretion of Club Management as the result of a Derogatory Language violation by that individual or another individual using their ticket(s).
DESIGNATED DRIVER PROGRAM
The Seattle Mariners, Centerplate and TEAM Coalition want Guests to enjoy the ballgame and then experience a safe trip home. We encourage Guests to sign up for our Designated Driver Program through our Ballpark App or through the TEAM Coalition webpage. Guests who are able to produce a valid driver’s license, are at least 21 years of age, and are willing to sign a Designated Drive Pledge will receive a voucher for a free non-alcoholic beverage.
EDGAR’S CANTINA & EDGAR’S HOME RUN PORCH
This restaurant and lounge is named for Edgar Martinez, the Mariners Hall of Famer and one of the greatest all-time Designated Hitters in baseball. Edgar's Cantina and Edgar's Home Run Porch do not accept reservations and space is first-come, first-served. Due to COVID-19 restrictions, both the Cantina and Home Run Porch may not be open to guests for every game.
During COVID-19 restrictions, elevators are limited to guests with disabilities or mobility impairment. Elevators have capacity limits and are restricted to members of a single ticketing pod for each trip. Elevators and escalators are located in the following locations for your convenience (please note, due to operational changes mandated for COVID-19, some elevators and escalators may not be available for every game):
- Servicing All Levels: Home Plate Gate, Left Field Gate, near Section 105
- Servicing Street, Main and Center Field Bleachers only: Near Section 191
- Home Plate Gate: Access between Street Level and Main Level
- Left Field Gate: Access between Street Level and Main Level
- Section 143: Access between Club and Suite Levels and Main and View Level
- Section 125: Access between Main and View Level
T-Mobile Park Team Members have been trained in emergency preparedness including the appropriate ways to evacuate Guests. Should an emergency evacuation occur, emergency information would be displayed on the video board, and announced on the assistive listening devices and public address system.
EVENTS AT T-Mobile Park
T-Mobile Park is a convenient, affordable, and functional venue offering indoor/outdoor spaces and team building experiences close to downtown. Groups of 10 to 47,000 people have enjoyed the ballpark’s amenities for offsite receptions, company picnics, concerts and team-building outings. For more information, visit Mariners.com/Events or call (206) 346-4228 during normal business hours.
EXIT & RE-ENTRY
Guests are not permitted to re-enter the ballpark once they leave. In case of an emergency, re-entry permission may only be granted by a Shift Captain or Zone Supervisor. All Guests who re-enter the facility will be subject to security re-inspection.
FAMILY / ALCOHOL-FREE SECTION
A family/alcohol-free section is available for all Mariners games at SEC 104 (NA104). No alcoholic beverages may be sold or brought into this area.
FAMILY SECTION/ALL-GENDER RESTROOMS
A special alcohol-free Family Section is available for all Mariners games in Section 104. No alcoholic beverages may be sold or brought into this area. All-Gender Restrooms are located at Sections 103, 120, 234, 319, 327 and 332.
The Seattle Mariners Fantasy Camp is a fan's opportunity to live-out their Major League Baseball dreams. Fans can experience the life of a Major League plater and receive individual coaching from former players, wear their own authentic Mariners uniform, and relax in the Major League Clubhouses. Fantasy Camp is open to Men and Women ages 30+. To register or learn more, please visit Mariners.com/FantasyCamp or call (206) 346-4228. Please note: Mariners Fantasy Camp has been paused due to COVID-19.
FAN HELP TEXT HOTLINE (206) 773-6300
If anyone is interfering with your enjoyment of our facility, they can call or text us at (206) 773-6300 for assistance. Please include your specific location and the nature of the problem.
Please be advised that there will be fireworks during events, including every Mariners home game after the performance of the National Anthem, after every Mariners home run and after every Mariners win.
First Aid Stations are located at Sections 128 and 329, and are staffed by Seattle Fire Department Medics. If Guests need immediate assistance, please notify any T-Mobile Park Team Member or visit the nearest First Aid Station. Minors (under the age of 18) should be accompanied by an adult in order to receive treatment.
During COVID-19 restrictions, guests are not permitted to bring outside food into the ballpark. The Mariners hospitality partner Centerplate has updated menus to comply with health and safety guidelines with food and beverage items in to-go packages. Options include ballpark favorites like hot dogs and pizza as well as limited selections at Ivar's and The Natural, which features gluten-friendly, vegetarian, vegan and plant-based menu items. Beverage options include coffee, soda, water, beer, wine and other alcoholic drinks. All concession stands are cashless. Please note, not all concession stands will be open for all games.
FOUL BALLS & HOME RUNS
The Mariners encourage Guests to keep any balls that are hit into the stands. However, batted balls can be dangerous and we ask that Guests stay alert at all times. If Guests would like to lessen their risk, the Mariners will exchange tickets for one in the View Level prior to the first pitch being thrown.
All gates open 2 hours prior to game time. Gate times may vary for special events such as Opening Day, special promotions and the Postseason.
GUEST SERVICE CENTERS
There are three Guest Services Centers at T-Mobile Park: the Main Level at Section 128, the View Level at Section 329 and in The ’Pen, adjacent to our Center Field Gates. Guest Experience Hosts can assist with a wide variety of services including: help with questions, comments, feedback, stroller/wheelchair storage, First Game Certificates, birthday buttons, finding lost items and transportation needs including our “Safe Ride Home” program.
HEALTH & SAFETY
The health and safety of our guests, staff and players is the Seattle Mariners top priority. We use science-based industry best practices to target known or suspected presence of COVID-19 in all cleaning/disinfection protocols. Guests are required to wear masks and follow social distancing guidelines at all times while inside T-Mobile Park. If you have concerns or questions about ballpark health and safety practices, please contact a Guest Services representative at Section 128 or Section 329.
HIT IT HERE CAFÉ & BAR
Located in Right Field, the Hit it Here Café & Bar provides a terrific setting to enjoy a restaurant-style meal prior to or during the game. Service in the Café begins when the gates open (2 hours prior to game time) and is open to all ticket holders. Limited seating is available prior to and during the game on a walk-up basis. Please check with the Hit it Here Café & Bar Hosts at the main entrance for more details.
LOST & FOUND – ITEMS / GUESTS
If Guests misplace an item or become separated from their party, please proceed to a Guest Service Center. After a game, Guests can call (206) 346-4000 for assistance on lost items. Items will be kept for one month before being donated to charity.
Masks are mandatory at T-Mobile Park for guests and staff. Masks must cover both nose and mouth at all times except when eating or drinking at your seat. Neck gaiters and bandanas are discouraged. Fans are strongly encouraged to wear multi-ply masks, or layer them for added protection. Single-use three-ply masks are available at gates for those fans who do not have their own. Children under the age of two are exempt from the mask requirement.
Visit the flagship T-Mobile Park Team Store, open year-round, located on First Avenue South for a great selection of "Straight from the Ballpark" merchandise.
PARKING & TRANSPORTATION
Parking is available in the Mariners Parking Garage and at numerous surrounding locations near the ballpark. For more information on parking and transportation options including public transit, visit Mariners.com/Transportation or call (206) 346-4000. Please note, the Mariners garage is cashless. All transactions must be with debit or credits cards of mobile payment apps such as Google Pay or Apple Pay.
For everyone’s safety, the Mariners do not allow the following items:
- Aerosol containers/bottles (i.e. hairspray, sunscreen, shaving cream, air freshener, spray paint, etc.)
- Alcoholic beverages and non-alcoholic beer, including but not limited to bottles, cans, airline bottles, shooters, flasks and zip-loc bags.
- Aluminum or metal containers, including but not limited to cans, cups, bottles, flasks, urns or thermoses.
- Animals (other than service animals)
- Audio recording devices
- Bags. During COVID-19 restrictions, bags are not allowed inside T-Mobile Park. Exceptions are for small clutch purses (no larger than 4 ½" x 6 ½") and single compartment diaper bags (must be accompanied by a child) and must be no larger than 16" x 16" X 8." Bags given away (such as Mariners Kids Club member packs) or purchased inside of T-Mobile Park during the game or event will be tagged and permitted for the date of purchase only. Please note that the item may be held for pickup upon exit.
- Balloons, beach balls and other inflatable items
- Baseball bats; provided, however that on the day of the purchase, baseball bats purchased at T-Mobile Park during the game or event will be tagged and permitted for the date of purchase only. Please note that the item may be help for pickup upon exit.
- Beverages—Fans are allowed to bring in one factory sealed plastic bottle of water 32 ounces or less. Soda, coffee or other beverages are not allowed. Guests may bring in one empty plastic reusable bottle 32 ounces or smaller.
- Chairs, stools or bleacher seat backs containing metal
- Cameras and equipment—Cameras 6 inches or larger with the lens fully extended., video cameras, tripods, monopods, extendable gimbals and selfie sticks.
- Coolers—Hard sided and Styrofoam coolers, hard plastic inserts for soft coolers and backpack coolers.
- Firecrackers or fireworks
- Flag poles or sticks—PVC, wood or other types of materials
- Flammable liquids or substances
- Food items may not be brought into the ballpark due to COVID-19 restrictions.
- Glass or ceramic containers, including but not limited to cups, bottles, flasks, bowls, dishes, etc.
- Hoverboarrds/skateboards/roller skates/roller blades
- Illegal substances
- Laser pointers
- Luggage or duffle bags of any kind
- Obscene, offensive or indecent clothing
- Self-defense sprays (including mace, pepper or bear spray)
- Selfie sticks, extendable camera gimbals
- Signs or banners with non-sporting messaging
- Toy guns or knives, including water guns
- Weapons of any kind—Guns, knives, metal tools, brass or plastic knuckles, stun guns, Tasers, cork screws, box cutters, razor blades, scissors, etc.
- Wrapped Packages
Items not listed here but determined to be a risk to the safety or enjoyment of attendees by stadium management shall be refused entry.
List of prohibited Items subject to change without notice for non-Mariners home games, concerts and other special events.
Guests with questions about what may or may not be brought into T-Mobile Park may call (206) 346-4001 before arriving at the ballpark.
Retired numbers are displayed in center field above The ’Pen. The Seattle Mariners have retired three numbers to date:
- No. 11 – Edgar Martinez (retired August 12, 2017)
- No. 24 – Ken Griffey Jr. (retired on August 6, 2016)
- No. 42 – Jackie Robinson (retired throughout MLB on April 15, 1997)
Fans wishing to purchase Scoreboard Messages and FanGrams can visit Mariners.com/Scoreboard for more information and pricing.
For the safety of everyone at the ballpark, the Mariners require that all Guests entering the facility be screened for prohibited items, whether by walk-through metal detector or hand-held metal detector. Guests are no longer required to remove cell phones, car keys or coins from their pockets before passing through the detector. Note, due to COVID restrictions, guests are not permitted to bring any bags into the ballpark. The only exceptions are for small clutch purses (4 ½" x 6 ½ ") or single compartment diaper bags (must be accompanied for a child) no larger than 16" x 16" x 8.".
Service animals or service animals-in-training for a Guest with disabilities are welcome at T-Mobile Park. Companion tickets for service animals can be requested through the Ticket Office. T-Mobile Park Team Members are available to direct Guests in need of a service animal relief area to the nearest convenient area outside the ballpark.
The parking garage skybridges are reserved for Terrace Club Level and Suite Level ticket holders, Diamond Club ticket holders, Premier Seat Holder, Hit it Here Café & Bar ticket holders and for Guests with disabilities. These entries open 2 hours prior to game time.
In compliance with the Washington Clean Air Act, T-Mobile Park is a no-smoking venue (including marijuana, chewing tobacco and electronic cigarettes). Smoking is not permitted in any location inside the ballpark or within 25 feet of all entrances, windows and ventilation intakes.
Please visit Mariners.com/Connect for more information.
Dave Niehaus. Located on the Main Level at Section 105.
The statue, sculpted by Lou Cella, has many subtle touches, including a tie from Dave’s collection (hand-picked by wife Marilyn and daughter Greta) and a scorebook open to Game 5 of the American League Division Series game against the Yankees (with Dave’s actual notes from the game). The railing behind the statue, designed by Creo Industrial Arts of Everett, also features several of Dave’s unforgettable phrases. Guests are encouraged to bring their camera and snap a photo with the legendary Mariners broadcaster and beloved Hall of Famer. Ken Griffey Jr. Located on the corner of Edgar Martinez Drive and Dave Niehaus Way, outside Home Plate Gate.
Anyone who has ever seen a Ken Griffey Jr. at-bat will instantly recognize the pose. Left arm across his chest, a glossy, black bat trailing behind in his right hand, eyes skyward, tracking the path of a just-hit baseball as it heads over the fence for another home run. The 7-foot cast bronze statue on a 4-foot tall granite base, by artist Lou Cella (who also created the Dave Niehaus statue), captures the power and fluid motion of the National Baseball Hall of Famer’s iconic swing.
Stroller, wheelchairs and other mobility products may be stored at the Guest Service Centers at SEC 128 or 329. A Guest Experience Host can provide a claim-check ticket and store these items during events. The Mariners do not offer storage and do not check coats or personal items. The Mariners have no liability for any lost or stolen items.
TAXIS/RIDE SHARE SERVICES
A taxi stand is located at the northwest corner of First Avenue South and South Royal Brougham Way. This taxi stand operates before, during and after events. This location is subject to change due to construction. For public safety and traffic flow, Guests using rideshare services such as Lyft or Uber are encouraged to use the taxi stand location as well as many streets around the ballpark are changed to “one-way only” after events.
The Mariners have moved to mobile tickets for all guests. Mobile ticketing helps reduce opportunities for fan-to-staff cross contamination and helps speed entry through the gates so fans spend less time in socially distanced lines. Each gate is equipped with self-scan pedestals so mobile devices never leave your hand. For more information about purchasing tickets to Mariners home games, go to Marainers.com/Tickets.
THE T-MOBILE ’PEN
During COVID-19, the T-Mobile 'Pen will be open for guests to access concessions. However, due to COVID restrictions, fans will not be permitted to gather or watch the game from The 'Pen viewing areas.
Get a "Behind the Seams" look at the ballpark and learn about the facility and team history. Private tours are also available for special occasions such as proposals, birthdays, re-enlistments, photography sessions, corporate outings, etc. For more information, visit Mariners.com/Tours or call (206) 346-4241. Please check the website for information about availability of scheduled or private tours, which is subject to COVID restrictions.
For information on the many transportation options available to and from the ballpark, Guests can visit our website at Mariners.com/Transportation or call (206) 346-4001.
T-Mobile Park boasts one of the largest video display systems in Major League Baseball. Measuring 56'7" high by 201'5" wide and covering 11,425 square feet, the high definition screen is nearly 10 times the size of the ballpark’s previous video screen.
During COVID-19 restrictions, wheelchair escorts will not be available.
Mariners Wi-Fi is now available throughout T-Mobile Park. It’s free and easy to access – go to settings on your phone, select Wi-Fi and connect to “Mariners Wi-Fi.”
Due to COVID restrictions, the following areas will not be accessible to fans until further notice:
- BASEBALL MUSEUM OF THE PACIFIC NORTHWEST/MARINERS HALL OF FAME
- KIDS CORNER
- MARINER MOOSE & MOOSE DEN
- SEATTLE CHILDREN'S HOSPITAL PLAYFIELD
- SPEED PITCH