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The Official Site of the Seattle Mariners

Policies & Procedures

Account Changes

Season ticket accounts can only be transferred or changed with the permission of the Seattle Mariners. All requests must be made in writing by the account holder of record and sent to the Seattle Mariners. The Seattle Mariners reserve the right to approve any such requests.

STH ID Card

Each season ticket account receives (1) STH ID card to use throughout the year and season. This card may be used to enter STH Early Gate Openings, redeem special Team Store discounts, access certain Season Ticket Holder events and more.

Prior to the start of the season, Season Ticket Holders will be mailed a special benefits packet that includes (1) STH ID card, voucher for a complimentary Media Guide, vouchers for complimentary Safeco Field Tours and information regarding all Season Ticket Holder benefits. If a season ticket partner is looking to acquire a STH ID card, the primary account holder must contact their dedicated Account Representative directly or fill out this form.

Lost or Stolen Tickets

Lost tickets can be reprinted online through your My Mariners Account for free, or issued to the Season Ticket Holder of record through our box office upon payment of $3 per ticket ($30 max fee).

Ownership of Seat Location

Purchasers of Seattle Mariners season tickets obtain a license in the form of a ticket to use the seat location designated on the ticket only for the games issued. Your location is licensed to you on a one-year basis, unless you are a Charter Seat licensee. Holders of Charter Seat Licenses have purchased a right to renew their seats in future years. Ticket holders are subject to the rules and regulations set forth on the back of the tickets, and must meet all payment deadlines. The Seattle Mariners own and control all rights to the seat locations for the Mariners home games.

Purchasers of season tickets do not have the right to transfer seat location(s) to an existing or new account. If you decide to relinquish your seats, the location is reassigned at the discretion of the Seattle Mariners.

Seat Location Changes

Requests for seat location changes are considered on an annual basis. Availability depends upon the number of cancellations received each year and the needs of the club. We try to allocate additional seats and seat changes based on the length of time you have been a Season Ticket Holder.

Season Ticket Holder Ticket Exchanges

Season Ticket Holders have the exclusive opportunity to exchange tickets and parking for future games online through Mariners.com/MyAccount or in-person at the Safeco Field Box Office. All ticket exchanges must be made at least 24 hours in advance of the game they are exchanging. Ticket and parking exchanges are subject to availability and at prices established for single-game purchases.

The Season Ticket Holder discount, other ticket discounts, specials, promotions and/or coupon offers do not apply when exchanging tickets for a future game. Any credits resulting from an exchange, must be used within the same regular season. Group offers, ticket specials or other promotional discounts cannot be paid for with account credits, only full price tickets are eligible. There will be no exchange for unused tickets to past games.

If you have questions, please call the Season Ticket Hotline at (206) 346-4003 or visit the Mariners Box Office for more information.


To purchase tickets for the primary purpose of reselling those tickets, please visit Mariners.com/Broker or contact Bob Hellinger at bhellinger@mariners.com or (206) 346-4454. If the Mariners determine, in their sole discretion, that any Season Ticket Account holder purchases any tickets for the primary purpose of reselling those tickets, the Season Ticket Account holder may be classified as a Ticket Broker. Ticket Brokers may not be eligible for certain Season Ticket holder benefits, pricing, and seat locations.