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The Official Site of the Seattle Mariners

My Mariners Account FAQ

Season Ticket Holders

A: My Mariners Account is the go-to place to manage your season tickets online. This website gives you access to pay invoices, manage your tickets, and view a quick snapshot of your upcoming events. Imagine it as your own personal box office that is available to you 24 hours a day, seven days a week. All Mariners Season Ticket Holders have a My Mariners Account. To access your account, visit Mariners.com/MyAccount and enter your email address (the email address on file for your account) and password. If it is your first time visiting My Mariners Account, click 'forgot my password' to have your password emailed to you. If we have any questions or need assistance accessing your account, please contact your dedicated account representative or the Season Ticket Hotline at (206) 346-4003.

A: A Mariners representative will need to unlock your account and reset your password. Simply call your dedicated account representative directly or the Season Ticket Hotline at (206) 346-4003. Meet the Team >>

A: When logging into your My Mariners Account any unpaid invoices will be listed in the first box on the right-hand side titled 'Your Invoice.' Select either 'Continue' button to view your invoice. If your invoice has already been paid, or you would like to see an old invoice, simply click 'completed invoice' to access past invoices.

A: View the invoice you would like to print by selecting 'continue' under the 'Your Invoice' section on the home page. This will take you to a 'Renew My Invoice' page, select 'Process this invoice offline' to print a copy of your invoice.

A: There are a number of ways you can manage your tickets through My Mariners Account. You can print your tickets from home, forward your tickets to partners, resell your tickets through StubHub, donate your tickets to the USO (United Service Organizations) or return your tickets for an account credit to be used for future single-game tickets.

A: Season Ticket Holders may access their tickets on their smartphone in the MLB.com Ballpark app or by visiting Mariners.com/MyAccount and following the steps below. 

Please visit our Digital Ticketing FAQ to learn about the great benefits of linking your My Mariners Account with the free MLB.com Ballpark app. 

Mariners.com/MyAccount 

  1. Click "manage my tickets" on your home screen:
  2. Select the game you would like to manage:
  3. Select an action: Print-at-Home, Return (see 'How do I exchange/return my tickets online?'), Transfer tickets, Sell Tickets (tickets must be printed before they can be posted for resell) or Donate to Charity. Once you have selected your action, check the boxes next to the tickets that you would like to perform this action on:
  4. Confirm your action by clicking the button in the upper right hand corner.

A: Season tickets for a future game may be returned online at least 24 hours in advance of the game you are returning. All ticket returns are final and cannot be cancelled. Season tickets returned will result in an account credit, that can be used to purchase future single-game tickets: 

Mariners.com/MyAccount 

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click "manage my tickets" and select the game you would like to exchange.
  3. Select the action 'return' and the seat(s) you would like to create into 'account credit'.
  4. Review and submit your order. 

Notice: All ticket returns are final and cannot be cancelled. Any account credit resulting from a return, must be used during the 2016 regular season. Account credits can be used to purchase tickets for all remaining Mariners home games. Group offers, ticket specials or other promotional discounts cannot be paid for with account credit, only full price single-game tickets are eligible. Any group offers, ticket specials or promotional discount tickets purchased using account credit will be automatically refunded and returned. 

A: To view your Account Credit Balance, select 'Account Settings' from the drop down box 'view all quick links' on the left hand side of your home page (circled in red) and click 'Account Credit Balance' on the lower right hand side. 

A: To use your Account Credit for purchase future single-game tickets, follow these simple steps below: 

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click 'Season Ticket Holder Offer' at the bottom of your home page or select the Single-Game graphic on the left hand side. 
  3. Select the game you would like to purchase and add your selected tickets to your cart.
  4. When checking out click 'use credit' to apply your account credit to your new tickets.

A: Yes, you can bulk transfer, print-at-home, or donate your tickets to charity.

  1. From the "manage my tickets" calendar page, click "bulk manage".
  2. Choose an action, you can also filter your tickets by event/game, days of the week, section, row or seats to help narrow down your results.

A: No, these are two separate accounts, but you can link the two accounts together. Once your accounts are linked, you can use either MLB.com Ballpark or My Mariners Account to manage your tickets.

A: Follow these steps to link your accounts:

  1. Download the MLB.com Ballpark app and create a free MLB.com account (or sign-in if you already have an account)
  2. Click the 'tickets' tab in MLB.com Ballpark app and scroll to 'Manage Ticket Accounts'
  3. Tap the 'Link Account' button
  4. Enter your email address associated with your Mariners ticket account
  5. A verification email will be sent to that email address
  6. Click the verification link to complete linking your My Mariners Account with you MLB.com account

Please visit the MLB.com Ballpark app FAQ page for additional information.

A: Follow these steps to start managing your tickets through the MLB.com Ballpark App: 

  1. Download the MLB.com Ballpark app and create a free MLB.com account (or sign-in if you already have an account)
  2. Link your MLB.com account and My Mariners Account, see question above for details on linking accounts
  3. Click the 'tickets' tab, where you should see any upcoming tickets you have
  4. Click the ticket to view it for entry into the stadium, or to forward to your guest
  5. To print, transfer, resell, donate or return tickets, you must log into your My Mariners Account. To access your My Mariners Account from the Ballpark app, simply click 'My Mariners Account' on the 'Tickets' tab.
  6. Once on the sign in page, click the bottom center button to request desktop site of My Mariners Account for full access to print, transfer, resell, donate or return tickets.

Suite, Group & Single-Game Ticket Buyers

A: New this year, Group Buyers (20-40 tickets) and Suite Buyers have the ability to manage their tickets online. My Mariners Account (Mariners.com/MyAccount) is a website that gives you access to printing your tickets in the convenience of your home and office, and also the ability to digitally forward tickets to your group members. You will have access to your tickets 24 hours a day, seven days a week. 

To access your account, visit Mariners.com/MyAccount and enter your email address (the email address on file for your account) and password. If it is your first time visiting My Mariners Account, click 'forgot my password' to have your password emailed to you. If you have any questions or need assistance accessing your account, please contact your dedicated account representative or the Seattle Mariners at (206) 346-4001.

A: A Mariners representative will need to unlock your account and reset your password. Simply call your dedicated account representative directly or the Seattle Mariners at (206) 346-4001. Meet the Team >>

A: We've allowed your account access to My Mariners Account to give you another opportunity to organize and distribute your group or suite tickets. You can print your tickets from your home or office and forward your tickets to members of your group or suite simply through this online platform.

A: Group Buyers (20-40 tickets) and Suite Buyers may access their tickets by visiting Mariners.com/MyAccount and following the steps below. 

  1. Click "manage my tickets" on your home screen:
  2. Select the game you would like to manage:
  3. Select an action: Print-at-Home or Transfer tickets. Once you have selected your action, check the boxes next to the tickets that you would like to perform this action on:
  4. Confirm your action by clicking the button in the upper right hand corner.

A: Yes, you can bulk transfer or print-at-home. 

  1. Simply click "bulk manage" from the "manage my tickets" calendar page:
  2. Choose an action, you can also filter your tickets by event/game, days of the week, section, row or seats to help narrow down your results: