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My Mariners Account FAQ

Season Ticket Members

Q: What is My Mariners Account and do I have an account?

A: My Mariners Account is the go-to place to manage your season tickets online. This website gives you access to pay invoices, manage your tickets, and view a quick snapshot of your upcoming events. Imagine it as your own personal box office that is available to you 24 hours a day, seven days a week. All Mariners Season Ticket Members have a My Mariners Account. To access your account, visit Mariners.com/MyAccount and select ‘Sign in’ to enter your email address (the email address on file for your account) and password. If it is your first time visiting My Mariners Account, click ‘Sign in’ then choose ‘Create Account’. If you have any questions or need assistance accessing your account, please contact your dedicated account representative or the Season Ticket Hotline at (206) 346-4003.

Q: I'm locked out of My Mariners Account or don't know my password, how can I gain access?

A: A Mariners representative will need to unlock your account and reset your password. Simply call your dedicated account representative directly or the Season Ticket Hotline at (206) 346-4003. Meet the Team >>

Q: How do I view my invoice online?

A: When logging into your My Mariners Account any unpaid invoices will be listed at in the top menu titled ‘Invoices.' Select ‘Invoices’ to view your invoice. The first window will show the breakdown of your Membership. Click ‘Continue’ to compete any add-ons and choose your payment plan.

Q: How do I print an invoice from My Mariners Account?

A: Select the invoice you wish to view and click ‘Print’ at the top right of the page. You can also email your invoice by selecting ‘Email’ on the same screen.

Q: In what ways can I manage my tickets online?

A:

  • Transfer tickets.
  • Sell* tickets through StubHub.
  • Return your tickets and add credit to your account balance for future use.
  • *Resell option not available for Season Ticket Flex Members
Q: How do I transfer or resell* my tickets?

A: Season Ticket Members may access their tickets on their smartphone in the MLB Ballpark app or by visiting Mariners.com/MyAccount and following the steps below.

Please visit our Digital Ticketing FAQ to learn about the great benefits of linking your My Mariners Account with the free MLB Ballpark app.

Mariners.com/MyAccount

  1. Click "My Events" on the top menu.
  2. Select the game you would like to manage.
  3. Select an action: Transfer Tickets, Sell Tickets*, or Return Tickets (located under ‘More’). Once you have selected your action, check the boxes next to the tickets that you would like to perform this action on.
  4. Confirm your action by clicking the corresponding button in the upper right hand corner.
  5. *Resell option not available for Season Ticket Flex Members.
Q: How do I return my tickets online?

A: Please see the below instructions based on your Membership plan.

Reserved Memberships

Season tickets for a future game may be returned online at least 24 hours in advance of the game you are returning. All ticket returns are final and cannot be cancelled. Returned season tickets will result in an account credit that can be used to purchase future single-game tickets.

Flex Memberships

Season tickets for a future game may be returned online at least 24 hours in advance of the game you are returning. All ticket returns are final and cannot be cancelled. Returned tickets will result in account credit added back to your credit balance.

Mariners.com/MyAccount

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click ‘My Events’ and select the game you would like to return.
  3. Select the action ‘Return’ under ‘More’ then the seat(s) you would like to return for account credit.
  4. Click the blue "return" button in the upper right-hand corner, once you have selected all of the seats you would like to return.
  5. Review and submit your return.
Q: How do I view my Account Credit Balance?

A: To view your Account Credit Balance, click your profile name from the top menu and select ‘Your Account’ from the drop down menu. In the new window, select ‘Account Credit Balance’ on the right hand side of your page under ‘Account Information’.

Q: How do I use my Account Credit?

A: To use your Account Credit for purchase future single-game tickets, follow these simple steps below:

  1. Log into your My Mariners Account (Mariners.com/MyAccount)
  2. Click "Single-Game & Plan Purchases" at the bottom of your home page.
  3. Select the game you would like to purchase and add your selected tickets to your cart.
  4. When checking out click 'use credit' to apply your account credit to your new tickets.
Q: Is my MLB.com account the same as My Mariners Account?

A: No, these are two separate accounts, but you can link the two accounts together. Once your accounts are linked, you can use either the Ballpark App or My Mariners Account to manage your tickets.

A: Follow these steps to link your accounts. You can also view mobile ticket tutorial videos here.

  1. Download the MLB Ballpark app and create a free MLB.com account (or sign-in if you already have an account)
  2. Click the ‘today’ tab in MLB Ballpark app
  3. Tap the 'Link Account' button
  4. Enter your email address associated with your Mariners ticket account
  5. A verification email will be sent to that email address
  6. Click the verification link to complete linking your My Mariners Account with you MLB.com account
Q: How do I access my tickets through MLB Ballpark app?

A: Follow these steps to start managing your tickets through the MLB Ballpark App:

  1. Download the MLB Ballpark appand create a free MLB.com account (or sign-in if you already have an account)
  2. Link your MLB.com account and My Mariners Account, see question above for details on linking accounts.
  3. Click the ‘wallet tab, where you should see any upcoming tickets you have.
  4. Click the ticket to view it for entry into the stadium, or to forward to your guest.
  5. To resell, donate or return tickets, you must log into your *My Mariners Account.**
  6. Once on the sign in page, click the bottom center button to request desktop site of My Mariners Account for full access to resell*, donate or return tickets.
  7. *Resell option not available for Season Ticket Flex Members

Suite, Group & Single-Game Ticket Buyers

Q: What is My Mariners Account and do I have an account?

A: Group Buyers (20-40 tickets) and Suite Buyers have the ability to manage their tickets online. My Mariners Account (Mariners.com/MyAccount) is a website that gives you the ability to digitally forward tickets to your group members. You will have access to your tickets 24 hours a day, seven days a week.

To access your account, visit Mariners.com/MyAccount and enter your email address (the email address on file for your account) and password. If it is your first time visiting My Mariners Account, click 'forgot my password' to have your password emailed to you. If you have any questions or need assistance accessing your account, please contact your dedicated account representative or the Seattle Mariners at (206) 346-4001.

Q: I'm locked out of my Mariners Account or don't know my password, how can I gain access?

A: A Mariners representative will need to unlock your account and reset your password. Simply call your dedicated account representative directly or the Seattle Mariners at (206) 346-4001. Meet the Team >>

Q: In what ways can I manage my tickets online?

A: We've allowed your account access to My Mariners Account to give you another opportunity to organize and distribute your group or suite tickets. You can forward your tickets to members of your group or suite simply through this online platform.

Q: How do I transfer my tickets?

A: Group Buyers (20-40 tickets) and Suite Buyers may access their tickets by visiting Mariners.com/MyAccount and following the steps below.

  1. Click "manage my tickets" on your home screen:
  2. Select the game you would like to manage:
  3. Select an action: Transfer Tickets. Once you have selected your action, check the boxes next to the tickets that you would like to perform this action on.
  4. Confirm your action by clicking the button in the upper right hand corner.