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The Official Site of the Texas Rangers

Season Ticket Holder Handbook

Ticket Sales Department

Suite Sales

Season Ticket Sales

Group Sales

New Business Development

Ticket Policies & Procedures

Ticket Exchange Policy
Advanced and Unused Exchanges

  • Season Ticket Holders may exchange tickets from their 2019 season packages 24 hours prior to the date printed on the ticket at no charge for tickets of similar value (subject to availability).
  • Use your My Rangers Tickets account to manage advanced ticket exchanges, visit the first base supervisor windows or the Season Ticket Holder Services Area during 2019 home games, or email STH_Exchange@texasrangers.com with your request.
  • Unused Tickets for games already played may be exchanged for $1 per ticket for a ticket in the Upper Reserved seating area at any Texas Rangers Ticket Office.
  • All advanced and unused tickets can be exchanged only once for most Sunday through Thursday regular-season home games, subject to availability, and may not be exchanged for the following dates: March 28, March 31, April 21, May 19, July 3-4, July 14, September 24-26, September 29.

Parking Exchange Policy
Advanced and Unused Parking Exchanges

  • Season Ticket Holders may exchange parking passes from their 2019 season parking packages 24 hours prior to the date printed on the ticket at no charge for tickets of similar value. Reserved parking passes must be exchanged into general season lots.
  • Use your My Rangers Tickets account to manage advanced ticket exchanges, visit the first base supervisor windows or the Season Ticket Holder Services Area during 2019 home games, or email STH_Exchange@texasrangers.com with your request.
  • Unused parking passes for games already played may be exchanged for $1 per pass for a ticket in a general parking lot at any Texas Rangers Ticket Office. Reserved parking passes must also be exchanged into general parking lots.
  • All advanced and unused parking passes can be exchanged only once for most Sunday through Thursday regular-season home games, subject to availability, and may not be exchanged for the following dates: March 28, March 31, April 21, May 19, July 3-4, July 14, September 24-26, September 29.

Will Call
Will Call tickets at Globe Life Park in Arlington for individual tickets purchased in advance can be picked up at any open window on game nights at Globe Life Park in Arlington as well as specific Will Call only windows at the First Base Box Office with a valid photo ID and your order confirmation number. If you drop off or pick up tickets on a non-game day, or more than 2 hours prior to a game, please go to the First Base Box Office. The Texas Rangers allow you to drop off tickets for another individual by completing a drop off envelope only at the designated Will Call windows at the First Base Box Office. The Texas Rangers are not responsible for any tickets left by anyone outside the Texas Rangers organization.

Rangers Captain Cash
Redeem Captain Cash for food and beverage at any Globe Life Park location, including vendors. Redeem for merchandise at any Globe Life Park retail location. Season ticket holders can purchase Rangers Captain Cash at a 20% discount by calling the season ticket holder hotline at (817) 273-5137, or by visiting the Season Ticket Services area. Captains Cash may not be used in conjunction with the season ticket holder discount. There is no change redeemed on Rangers Captain Cash, it cannot be replaced if lost or stolen, and it expires on September 29, 2019. Please treat it as cash.

Private Season Ticket Holder Entrances
Home Plate, First Base, and Third Base Gates feature special entrances reserved just for season ticket holders, similar to the first class line at airline check-in. To gain access, simply show your season ticket stub or season ticket identification card.

Season Ticket Holder Advisory Board
The Advisory Board consists of 10 season ticket holders that work to improve the game day experience and public relations as it relates to season tickets. Since its inception in 2004, the board has developed nametags on seats, private season ticket holder entrances, and has provided valuable feedback on the improvement of the Rangers Rewards Program. If you have questions, comments, ideas, or are interested in joining the board, please contact advisoryboard@texasrangers.com.

Season Ticket Services Area
Located behind the First Base Ticket Office with an entrance on the Main Concourse between Sections 42 and 44, this exclusive area allows season ticket holders to exchange tickets, purchase discounted individual game tickets and Rangers Captain Cash, or drop off tickets for other guests at Will Call in a climate-controlled facility. Dedicated staff is on hand to provide the best season ticket holder service in baseball.

Opens 2 hours prior to first pitch on night games and 1.5 hours prior to first pitch on day games. This area closes 3.5 hours after first pitch or 30 minutes after the game has ended (whichever comes first on night games) and at the end of the game on day games.

My Rangers Tickets
All season ticket holders have online access to their accounts through My Rangers Tickets with the following features:

  • Manage and view all tickets in your Rangers account
  • Store and update your email and phone number
  • Digitally forward tickets by email to family and friends
  • Receive notification of tickets forwarded to you by others
  • Sell tickets on StubHub in a secure online environment
  • Print tickets at home
  • More information regarding digital ticketing can be found at texasrangers.com/digital

MLB Ballpark app »
The MLB Ballpark app is the best way to personalize any trip to Globe Life Park. You can easily:

  • Access and view your current and future game tickets
  • Present your digital ticket for entry
  • Forward tickets via email, text, and even social media
  • Upgrade your seats and take advantage of other VIP offers
  • Check-in automatically at Globe Life Park for exclusive offers and in-game features (iOS devices only)
  • More information regarding digital ticketing can be found at texasrangers.com/digital

Additional Tickets
Full, Half, and 20 game plan holders may purchase additional individual game tickets at the discounted season ticket holder prices by calling the season ticket holder hotline, visiting the Texas Rangers First Base Box Office during normal hours of operation, or online through their personal My Rangers Ticket Account. Season ticket holders receive a 10% savings from individual game prices, and will not pay service fees when ordering over the phone or at the Box Office.

Bonded Seats
When Globe Life Park in Arlington was built, it was partially financed by the issuance of seat options and bonds. If an option holder wishes to sell or transfer their seat(s) to another individual or company, a transfer fee equal to 20% of each seat option being sold is required. If you have any questions, please call (972) RANGERS.

Lost Tickets
Your season tickets are valuable. Please treat them as cash. In case your tickets are lost, left at home, or an incorrect ticket is brought to the game, the Texas Rangers require a credit card to be left on file. Please note: If tickets are reprinted, your original tickets will become invalid and the holder of the original ticket will not be allowed entry into Globe Life Park. For your benefit and for that of people to whom you give tickets, please make sure you have not distributed your tickets prior to requesting replacements.

Season Ticket Holder ID Card
Your season ticket holder ID cards are good for a 10% discount on individual ticket purchases, a 15% merchandise discount at Globe Life Park (exclusions apply), and a 20% Rangers Captain Cash discount. Rangers Captain Cash may be purchased at the Season Ticket Holder Services area and redeemed for food and beverage at Globe Life Park. When presented with your tickets, your season ticket holder ID cards will also grant you access to Globe Life Park through the private season ticket holder entrances located at the Toyota Home Plate Gate and Southwest Airlines First and Third Base Gates. You can now access a digital season ticket holder ID card through the MLB Ballpark app. 

Season Ticket Ownership, Renewal Privileges & Non-Transfer Policy
In order to maintain the integrity of the upgrade process, season ticket purchasing privileges are non-transferable. Therefore, season ticket holders may not reassign the rights to their seats by way of gift, barter or sale. The option to renew a particular seat location is afforded solely to the company or person who made the original purchase of those seats.

Stolen Tickets
Stolen tickets will not be reprinted without a valid police report from your local law enforcement agency. Once you have a copy, please contact the Texas Rangers Ticket Office. Stolen ticket seat locations are reported to ballpark security. Once a ticket is reprinted, the original tickets will be invalid. If the original ticket is submitted for entry, the holder of the ticket will be denied entry. The Texas Rangers reserve the right to immediately revoke the purchasing option of any season ticket holder attempting to have tickets replaced fraudulently.

Contact Us

Ticket Sales Office
(972)RANGERS x3
stickets@texasrangers.com
grouptickets@texasrangers.com
Monday - Friday: 8:30 a.m. - 5:30 p.m.
Saturday: 10 a.m. - 4 p.m.
Sunday: Closed

First Base Box Office
Box Office Non-Game Days:
Monday-Friday: 9 AM - 5 PM
Saturday: 10 AM - 4 PM
Sunday: closed

Ticket Office will be closed on Memorial Day, Monday, May 27 and Labor Day, Monday, September 2.

Box Office Game Days: The First Base Box Office opens at 9 a.m. (10 a.m. on weekend games or noon on Sunday evening games) and closes at the end of the game. The advanced sales window, located near the Toyota Home Plate Gate entrance, will close 3.5 hours after first pitch or 30 minutes after the game has ended (whichever comes first). For Sunday games, the First Base Box Office and advanced sales window will close at the end of the game. All other box offices will open 1.5 hours prior to first pitch and close 45 minutes after first pitch.

Fort Worth Team Shop
Tickets may also be purchased or exchanged at the Texas Rangers Team Store located in Fort Worth at Sundance Square. Ticket sales hours are Monday-Saturday 10 a.m. to 6 p.m., regardless of merchandise hours.

Contact Numbers

  • Season Ticket Holder Hotline: (817) 273-5137
  • Ticket Office Fax: (817) 273-5190
  • Texas Rangers Season, Group & Suite Sales: (817) 273-5100 x3
  • Texas Rangers Ticket Sales Fax: (817) 273-5180
  • Texas Rangers Executive Offices: (817) 273-5222
  • Guest Relations/Special Services: (817) 273-5009
  • Grand Slam Shop: (817) 273-5001
  • Sportservice: (817) 795-8838
  • Capital One Club: (817) 436-5972
  • The Jack Daniel's Club: (817) 795-9006
  • All You Can Eat Porch: (817) 277-2706

Globe Life Park in Arlington
1000 Ballpark Way, Suite 400
Arlington, Texas 76011

Mail Season Ticket Payments to:
Texas Rangers Baseball Club
PO Box 677751
Dallas, TX 75267-775

More Information

Game Day Suite Rental
A suite rental is the perfect solution for client entertainment, special events, meetings, birthday parties, reward programs, and business incentives. Suites are available to accommodate any size of group and include food and beverage packages/credits, parking passes, and game programs. Nightly rentals start at only $2,500, and half and full season suites are also available. For more information, call (972) RANGERS x3 or e-mail suites@texasrangers.com.

Resale of Tickets
By City of Arlington ordinance, the resale of tickets is not permitted within the Arlington Entertainment District. This includes Globe Life Park in Arlington, as well as all surrounding grounds and parking areas. Tickets may be resold online through StubHub by accessing your My Rangers Tickets account. Suite tickets may not be resold.

More information can be found in our A-to-Z Guide »

Group Tickets
As a season ticket holder, you can complement your experience at Globe Life Park in Arlington with a group outing of 20 or more people. Groups are great for youth groups, corporate picnics, employee recognition and more. For more information, call (972) RANGERS or e-mail grouptickets@texasrangers.com.