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Tampa Bay Rays 2020 Season Updates

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MLB Announces 2020 Regular Season

Major League Baseball has released 2020 regular season schedules for all 30 major league clubs, following the abbreviated 60-game format that MLB first announced on June 23. Due to ongoing safety concerns related to the COVID-19 pandemic, games held at Tropicana Field will not be open to fans at this time. The Rays 2020 season is presented by Baycare.

Ticketing

Tuesday, June 30, 2020

With games scheduled to be played during the original 2020 MLB season impacted by COVID-19, fans with purchased tickets and/or parking passes for these games can receive an account credit to be used towards future Rays home games or a refund. Affected ticket holders will be contacted with more information.

Community Assistance

Teaming Up To Support Our Community

The Tampa Bay Rays remain committed to our community and providing assistance to our neighbors in need during this time. In response to the current COVID-19 crisis, the Rays Baseball Foundation and Rowdies Soccer Fund is allocating $1 million in financial support to nonprofit organizations in the Tampa Bay region and has already committed nearly $800,000 to this effort. In addition, the Rays Baseball Foundation and Rowdies Soccer Fund has established the COVID-19 Relief Grant program.

For additional information, please visit raysbaseball.com/teamingup

Spring Training

Monday, March 16, 2020

For information on the cancelled 2020 spring training games originally scheduled for March 15, 16, 19, 20 and 24, visit raysbaseball.com/spring.

Frequently Asked Questions

Will fans be permitted to attend games once the new schedule has been announced?

Due to ongoing safety concerns related to the COVID-19 pandemic, games held at Tropicana Field will not be open to fans at this time. As we learn more about the potential availability of tickets, we will share that information with you. In the meantime, stay tuned to the Rays social media channels and raysbaseball.com/update for the most up-to-date information regarding the 2020 season, including the new schedule.

Ticket Credit and Refund FAQs

Single-Game Ticket Buyers

What if I have tickets or parking for a game that has been impacted?

If you have purchased single-game tickets for Rays home games scheduled to be played during the original 2020 MLB season, you will receive an email survey asking you to choose between two options by Friday, July 10:

  1. You may choose to receive a credit for the amount of your original purchase in your ticket account. This credit can be used to purchase tickets to future Rays home games. In addition, if you choose this option, you will receive a 25% credit bonus in your MLB Ballpark app for concessions or merchandise at Tropicana Field during the 2020 or 2021 regular seasons. Example: If you purchased $100 in tickets for a game, you will be credited $100 for the tickets and a $25 bonus for concessions and merchandise if you choose this option.
  2. You may choose to receive a full refund according to your original method of payment.

Note: If you do not answer the survey before Friday, July 10, 2020, you will be automatically credited according to option 1.

Note: If you choose option 2, please allow up to 30 business days for refund requests to reflect to your original method of payment.

Note: Single-game ticket refunds will be issued to the original purchaser. If you purchased tickets and transferred them to someone else, you will receive the refund to your original method of payment.

Questions regarding these options can be sent to [email protected].

I bought tickets from a third-party reseller for a game that has been postponed. How do I get a refund or credit?
The Rays are able to issue credit and refund options for tickets purchased directly from the Tampa Bay Rays and/or parking purchased at RaysBaseball.com or Tickets.com. If you purchased tickets from a third-party platform, please contact that platform for specific ticketing information.

I had tickets to a spring training game in Port Charlotte that was cancelled. What should I do?
All refunds for cancelled spring training games have been processed. For information, please visit RaysBaseball.com/spring.

If you have further questions, feel free to email us at [email protected].

Season Ticket Holders

What happens to Season Tickets and Parking Passes for postponed games?

Due to the impacts of COVID-19 on the original 2020 MLB season, Rays Season Ticket Holders are eligible to receive an account credit or a refund. Season Ticket Holders will receive an email survey asking you to choose between two options by Friday, July 10:

  1. You may choose to receive a credit for the amount of your original purchase in your ticket account. This credit can be used toward tickets to the new 2020 regular season or postseason, or rolled over to your 2021 season ticket renewal. In addition, if you choose this option, you will receive a 25% credit bonus in your MLB Ballpark app for concessions or merchandise at Tropicana Field. Example: If you purchased $100 in tickets for a game, you will be credited $100 for the tickets and a $25 bonus for concessions and merchandise if you choose this option.
  2. You may choose to receive a full refund according to your original method of payment.

Please note, 2021 Season Ticket pricing has not been established at this time. If you plan to use account credit towards the renewal of your 2021 season tickets and are unsatisfied with 2021 season ticket pricing, you may opt-out at any time.

Note: If you do not answer the survey before Friday, July 10, 2020, you will be automatically credited according to option 1.

Note: If you choose option 2, please allow up to 30 business days for refund requests to reflect to your original method of payment.

Note: Ticket refunds will be issued to the original purchaser. If you purchased tickets and transferred them to someone else, you will receive the refund to your original method of payment.

If you have further questions regarding your 2020 Season Tickets, please email your Rays Season Ticket Services Specialist directly or [email protected].

Group Tickets, Suites, and Party Areas

What if I purchased group tickets, suites, or party areas for postponed games?
As a Group, Suite, or Party Area ticket buyer, you will automatically receive a credit for tickets to Rays games scheduled to be played during the original 2020 MLB season. To use this credit to reserve a different group outing date for a future Rays home, please email your Rays Account Representative or [email protected].

For further questions regarding your 2020 Group, Suite or Party Area Tickets, please email your Rays Account Representative directly or [email protected].

Ticket Packs

How will schedule changes affect my Flex Pack or Rays Win Pack?
Due to the impacts of COVID-19 on the original 2020 MLB season, fans with Flex Packs and Rays Win Packs can receive an account credit to be used toward tickets to future Rays home games or a refund. Flex Pack and Rays Win Pack holders will receive an email survey asking you to choose between the two options by Friday, July 10.

Note: If you do not answer the survey before Friday, July 10, 2020, you will automatically receive the account credit.

Note: If you choose to request a refund, please allow up to 30 business days for refund requests to reflect to your original method of payment.

For further questions regarding your 2020 Flex Pack or Rays Win Pack Tickets, please email [email protected].

How will schedule changes affect my Ballpark Pass?
Due to the impacts of COVID-19 on the original 2020 MLB season, fans who purchased the Ballpark Pass will receive a refund back to your original method of payment. Your refund will be processed the week of July 6. Please allow up to 10 business days for the credit to appear on your billing statement.

Note: Ticket Pack refunds will be issued to the original purchaser. If you purchased tickets and transferred them to someone else, you will receive the refund to your original method of payment.

For further questions regarding your 2020 Ballpark Pass, Flex Pack, or Rays Win Pack Tickets, please email [email protected].