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Minnesota Twins 2020 Season Updates

March 24, 2020

Twins Fans,

We hope you are reading this from the comfort of your home; safe, healthy and, if possible, together with your loved ones. Please know that you are all part of our extended Twins Family – now and always.

These are tumultuous times as, together, we navigate uncharted waters. As we all know, the start of the 2020 Major League Baseball season is on hold, in accordance with guidelines from the Centers for Disease Control and Prevention (CDC). This is absolutely the correct course of action and one the Minnesota Twins unequivocally support, as the health, safety and well-being of our fans, partners, players, staff, employees and communities is of the utmost importance.

Now more than ever, we at the Twins greatly look forward to the day when we can all once again come together at Target Field, united in our celebration of the game we love.

To that end, we continue to work in collaboration with Major League Baseball on contingency plans related to the 2020 schedule, with the hope and goal to play as many games as possible when baseball resumes.

This remains a fluid situation for the industry, one which we know has created questions around tickets purchased, games and the overall schedule; we will continue to answer these and provide additional information when available. Please find preliminary answers to some of those questions here, and know that we are committed to providing the same level of service and hospitality that you have become accustomed to expect.

Lastly, today, as always, we are immensely proud to be Minnesota’s baseball team, a responsibility that we do not take lightly. For nearly 60 years, we have worked to better Twins Territory via the shared values of integrity, empathy, respect, teamwork and involvement.

These are the same pillars that will guide us through this crisis and on to a better tomorrow. We are dedicated to using our platform and our voice to support and serve our communities, and will continue to actively develop programs to assist beyond Target Field when possible.

Baseball brings communities together and makes them stronger. There will come a time when sports – and the Minnesota Twins – will play a huge role in helping our region and nation heal.

In the interim, we are still with you, and will be engaging with you in safe, meaningful and new ways.

Thank you for your patience and support. Please continue to take care of yourselves, your families and others; remember, we can all do our part and #StayHomeMN.

Together, as one Twins Territory, we will persevere.

Dave St. Peter
President & CEO

Target Field

Target Field Ticket Office
The Target Field Ticket Office is closed until further notice; however, our Ticket Sales & Service representatives are available via phone by calling 1-800-33-TWINS or 612-33-TWINS.

Note: If you are a Minnesota Twins Season Ticket Holder or Group Organizer and have a question about your account, please call 612-370-4575.

Target Field Tours
All Target Field tours have been cancelled until further notice. We will provide updates, when available, on twinsbaseball.com and Twins social media channels.

Twins Clubhouse Store
The Twins Clubhouse Store is closed until further notice. We will provide updates, when available, on twinsbaseball.com and Twins social media channels.

Target Field Events
For information regarding postponements, cancellations and refund policies for Target Field Events, please visit targetfieldevents.com.

FAQs

The start of the 2020 Major League Baseball season is on hold, in accordance with recommendations from the Centers for Disease Control and Prevention (CDC). This is the correct course of action and one the Minnesota Twins unequivocally support, as the health, safety and well-being of our fans, partners, players, staff, employees and communities is of the utmost importance.

The Twins and Major League Baseball are actively working on ticket policies for the games affected by this delay, and will continue to communicate information as available. The club also continues to work in close collaboration with MLB, the Minnesota Department of Health and national public health officials to monitor this evolving situation.

When will the 2020 season start?
Due to Major League Baseball’s decision to delay the season due to COVID-19, there is no official start date for the regular season at this time. The Twins will continue to work with MLB to evaluate ongoing events leading up to any potential new start date for the 2020 season.

How will the schedule be adjusted for the 2020 season?
Major League Baseball is developing several contingency plans for the 2020 season and the 81-game home schedule at Target Field, with the hope and goal to play as many games as possible when baseball resumes. The situation is fluid; MLB and the Twins will announce plans when appropriate.

Single Game Tickets

I have tickets to Opening Day, what do I do?
The Twins home opener, originally scheduled for Thursday, April 2nd at Target Field, will not be played on that date. We ask that everyone keep their tickets for all postponed games as Major League Baseball and the Twins continue to evaluate events leading up to a delayed start of the 2020 season.

I bought tickets to games within the postponed timeframe, what now?
All updates pertaining to ticket policies for games affected by the delayed start to the 2020 season will be announced, when available, on twinsbaseball.com and Twins social media channels. Please hold on to your tickets until a policy is announced.

I am a Twins Pass plan holder and enrolled in the monthly payment plan – will my monthly payments continue to run?
We have temporarily suspended charges on your Twins Pass payment plan. Payments will resume at the appropriate time once a start date and schedule for the 2020 season is announced by Major League Baseball and the Twins. At time of purchase, your Twins Pass account was charged for one month only; this already-charged amount will still cover the first month of games once the 2020 season begins.

Season Tickets

I am a Season Ticket Holder and enrolled in the 12-month auto-renew payment plan – will my monthly payments continue to run?
We have temporarily suspended charges on your Twins Season Ticket Holder payment plan – beginning with the March 30 payment date. Payments will resume at the appropriate time once a start date and schedule for the 2020 season is announced by Major League Baseball and the Twins.

Why am I unable to Exchange or Forward tickets from my Season Ticket Account?
Due to the delayed start of the season, we have temporarily suspended the ability to exchange or forward tickets from your Season Ticket Account and the MLB Ballpark app. The exchange and forward functionality will be restored once a start date and schedule for the 2020 season is announced by Major League Baseball and the Twins.

I am a Season Ticket Holder and transferred my tickets for some games – what do I do now?
You are able to recall tickets at this time, but further changes to the 2020 schedule may occur that limit this ability. An official policy on rescheduled games and how to handle ticket transfers will be announced as soon as it is appropriate.

I am a Flex Season Ticket Holder – why can’t I redeem my vouchers?
Due to the delayed start of the 2020 season, we have temporarily suspended the ability to redeem flex vouchers. You will be able to start redeeming vouchers once a start date and schedule for the 2020 season is announced by Major League Baseball and the Twins.

I am a Flex Season Ticket Holder and have redeemed for April and May games – What do I do now?
An official policy on rescheduled games and how to handle ticket transfers will be announced as soon as it is appropriate.

Please reach out to your Season Ticket Sales & Service Executive if you have additional questions:
VIP Season Ticket Holder Phone Line: 612-370-4575
VIP Season Ticket Holder E-mail Address: [email protected]
Exclusive Twins Season Ticket Holder Webpage: twinsbaseball.com/sth

Group Tickets

For questions relating to your 2020 Twins group outing or hospitality outing, please call your Twins Group Ticket Sales & Service Executive directly, call or text our VIP hotline at (612) 375-7454, or email [email protected].

Premium Seating and Annual Suites

For questions related your 2020 Twins Premium Seating and Hospitality, please call your Twins Premium Sales and Service Executive directly, call or text our VIP hotline at 612-370-4575, or email [email protected].

Spring Training Tickets

I have tickets/questions about Spring Training, where can I get information on those games?
All 2020 Spring Training games as of 4 p.m. EST on March 12th have been cancelled. All ticket refunds for tickets purchased through the Minnesota Twins with a credit card have been processed (please allow 5-7 business days for the transaction to be reflected on your credit card account). Refunds in the form of checks are also being processed (please allow up to two weeks for checks to be delivered). Details on ticket refunds and more information can be found at twinsbaseball.com/springtraining.