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Flex Redemption

Redemption through MLB Ballpark app

1. Open Ballpark App

2. Tap TC Logo in the bottom right hand corner

3. Under Ticket Information, select “Flex Ticket Redemption”

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4. Select your Flex Plan.

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5. Scroll to the bottom of the page and click “Voucher Actions”. From Voucher Actions, select redeem.

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6. Click the check mark next to each voucher you are looking to redeem (Example: two vouchers equal two tickets)

7. Select the game you are looking to attend.

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8. You have two options to select seats. Section & Seat Map located under “How would you like to find your tickets?”

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9. If you select seat map, you will then see all colored options to find seats. Your Flex plan seats will show “Prepaid” when you select seats.
a. Purple = Field Box
b. Gold = Diamond Box
c. Pink = Infield Box
d. Maroon = Home Plate View

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10. If you do not pick seats in your price point, you will see a dollar amount showing you an upgrade charge.

11. Once you have your seats and game selected, hit continue to go into your cart.

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12. Once you are in your cart, confirm your date and seats and scroll to the bottom and select Place Order. The tickets will then be in your online account and MLB Ballpark app.

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Redemption through Desktop

1. Click on the 'Redeem Now' button above

2. Login to your MLB.com account

3. Select your Flex Plan

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4. Scroll to the bottom of the page and click “Voucher Actions”.

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5. From Voucher Actions, select redeem

6. Click the check mark next to each voucher you are looking to redeem (Example: two vouchers equal two tickets)

7. Select the game you are looking to attend.

8. You have two options to select seats. Section & Seat Map located under “How would you like to find your tickets?”

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9. If you select seat map, you will then see all colored options to find seats. Your Flex plan seats will show “Prepaid” when you select seats.

a. Purple = Field Box
b. Gold = Diamond Box
c. Pink = Infield Box
d. Maroon = Home Plate View

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10. If you do not pick seats in your price point, you will see a dollar amount showing you an upgrade charge.

11. Once you have your seats and game selected, hit continue to go into your cart.

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12. Once you are in your cart, confirm your date and seats and scroll to the bottom and select Place Order. The tickets will then be in your online account and MLB Ballpark app.

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