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Season Ticket Holder Handbook

Season Ticket Holder Services

Lost Tickets
The Twins are able to reprint your tickets, if requested to do so by the account holder of record. A "Seat Authorization Form" must be completed, signed and received by our ticket office for a re-issue to be processed. The form can be provided via email by contacting your Twins account representative or the VIP Season Ticket Holder Phone Line at 612-370-4575. A $5.00/ticket is required to re-issue season tickets.

Alternatively, you may email or print-at-home your season tickets via your my Twins Tickets account. In conjunction, you can access all of your Season Tickets and Sweet Spot ID card through the MLB Ballpark app.

Stolen Tickets
If season tickets are stolen, a police report must be filed with the fan's local police department. When the ticket office receives a copy of the police report, duplicate tickets can be issued.

Lost Sweet Spot ID Card
If your Sweet Spot ID card is lost before or during the season, you can access your STH or partner ID card through the Ballpark App found on iPhone and Android devices. For further information on the MLB Ballpark app, please call 612-370-4575 or visit twinsbaseball.com/ballparkapp.

Account Management
Changes in account name (individual or organization) are generally not allowed. In some specific instances (i.e. change in the name of a business, a name change related to marital status), a change in account name is allowed; however it will not be made without a proper letter of authorization from the account holder. The transfer of account privileges is not permitted. In the event of any changes, please submit new information in writing to: Minnesota Twins, Attn: Ticket Sales and Service Department, 1 Twins Way, Minneapolis, MN 55403. Your request should include your account number, daytime phone number and authorizing signature. Please note: Corporate accounts will not be changed to an individual name and address without proper written authorization.

Find Season Ticket Holder Partners
SplitSeasonTickets is a fan matching system for existing Season Ticket Holders looking to find partners to share their season tickets and for fans wanting to purchase a smaller package of games from existing Season Ticket Holders. Learn more »

StubHub Customer Service
1-866-788-2482

Tickets for Kids
We are happy to accept donations of tickets with at least 72 business-hours notice in advance of the event. 
Contact Number: 412-781-5437 Learn More »

Single Game Tickets
612-33-TWINS (612-338-9467)

Season Ticket Holder Tiered Pricing
View and download the tiered schedule. Learn more »

Ticket Sales & Services Staff Roster
Learn more about your Ticket Sales & Services representatives. View roster »

At the Ballpark

A-Z Guide For All Things Target Field

Getting to Target Field
Learn more about getting to Target Field by car, bike, foot, or Metro Transit.

Disability Access Guide

Concessions

Parking

Gates
Weekdays (Monday - Thursday), gates open 1 1/2 hours prior to the scheduled game time; and on weekends (Friday - Sunday), gates open 2 hours prior to the scheduled game time. As a benefit, Season Ticket Holders are able to enter the Ballpark 30 minutes prior to the general public on Weekday (Monday-Thursday) games. Season Ticket Holders must enter through Gates 3 or 34 and present a valid Sweet Spot ID card.

In addition to early entry for Weekday (Monday-Thursday) games, there are two lanes located at Gates 6 and 34 exclusively dedicated to Season Ticket Holders for easy access into the ballpark at any time for all Twins home games. These dedicated Season Ticket Holder lanes will allow you to gain quicker entry into the stadium. Look for the Sweet Spot signs and use your physical or mobile Sweet Spot ID card to enter through these lanes. Season Ticket Holder entrance is valid for you and your guests that enter through the gate with you.

Please note the Twins new single-compartment bag policy (i.e. tote bags), which will go into effect beginning Friday, July 5. Also, please note that, beginning June 11, fans can keep personal items (i.e. cell phone, keys, etc.) in their pockets while going through security at all Target Field gates. Please reference the Twins website for any updates, changes or additions to the Twins schedule.

Rainout Policy
Even during inclement weather, the Minnesota Twins will make every effort to play scheduled games. The right to delay the start of the game rests with the home club. Once both team managers meet with the home plate umpire and exchange lineup cards, the right to determine whether the game will be interrupted or terminated is at the discretion of the Umpire-in-Chief. In the event of a postponed or cancelled event, guests are advised to check www.twinsbaseball.com or call us at 1-800-33-TWINS for further information.

Bat and Barrel 
Learn more about accessing the Bat and Barrel, the menu, and making a reservation. To contact the Bat and Barrel, call 612-659-3964

Lost and Found 
612-659-3640

Majestic Team Store at Target Field
612-659-3963

Target Field Tours
612-659-3877

Digital Target Field Experience

Download the MLB Ballpark app at twinsbaseball.com/ballparkapp to access your tickets and Sweet Spot ID card on your mobile device.

My Twins Tickets

The ultimate ticket management tool
As a Twins Season Ticket Holder, you are able to forward, resell and manage your Twins Season Tickets by going to one familiar place: twinsbaseball.com/sth. Simply click on My Twins Tickets then enter your season ticket account number and your designated password. You'll then have a world of ticket management tools at your fingertips. And since all transactions on My Twins Tickets are performed electronically, you'll save valuable time.

My Twins Tickets is designed to help you manage your ticket holdings, and includes:

  • All Tickets - all tickets within your season package
  • Active Tickets - tickets within your season package that have not been resold or forwarded and are still valid for admission
  • StubHub Resales - tickets within your season package that have been sold or pending sale on StubHub
  • Forwards - tickets within your season package you have forwarded to another person

Forwarding Tickets
Send tickets to friends and meet them at the seats!

Having the ability to forward tickets via My Twins Tickets means there's no need to deliver tickets in person, by mail or leave them at Will Call. Send them to friends digitally and meet your party inside Target Field! Plans change? Recall your tickets and you can manage them all over again! Here's how!

  1. Log into your My Twin Tickets account
  2. Once in your account, click on the My Ticket Inventory tab.
  3. Choose "Forward Tickets" as your "Ticket Action".
  4. Choose the game and tickets to forward
  5. Assign tickets to friends by clicking the friend from the "Your Friends" column
  6. Click "forward" tickets and your friends will receive an email with their tickets

NOTE: You can now Recall your tickets. In the "My History" tab pull up previously forwarded tickets and choose to Recall them in order to pull them back in to your account.

StubHub
Where millions of fans look for tickets

StubHub is the Official Secondary Market Ticket Provider for Major League Baseball where you can post for resale tickets to games you can't attend. Simply go to My Twins Tickets and you can:

  • Easily sell tickets in a safe and secure environment
  • Avoid having to worry about communicating directly with ticket buyers
  • Have your tickets digitally sent to the buyer via eDelivery with no need to FedEx your tickets
  • Rely on StubHub's excellent customer service 7 days a week

Tickets for Kids
The easy way to donate tickets

The Minnesota Twins have partnered with Tickets for Kids, a well-known, non-profit social services agency, to offer Twins Season Ticket Holders a quick and easy way to donate their Twins tickets online to kids living in the Minneapolis/St. Paul area. This is a great opportunity for you to share your Twins tickets with kids who would not ordinarily have the opportunity to attend a Twins game. Tickets must be donated at least 48 hours before the game. Donations must include at least 2 tickets; single ticket donations cannot be accepted.

  1. Log into your My Twin Tickets account
  2. Once in your account, click on the My Tickets tab.
  3. Select the ticket/s you wish to donate and click the "donate" button.
  4. Select Tickets for Kids from the drop down (only option listed).
  5. Click DONATE and your tickets will instantly be emailed to Tickets for Kids electronically

Tickets for Kids is a non-profit 501 (c)(3) charitable organization, Tax ID #02-0559825. Please consult with your tax professional to determine how you may benefit from this donation. Tax acknowledgement letters are sent at the end of the season. For more information on how to donate your Twins tickets to charity, call Tickets for Kids at 612-384-7419.

Manage Your Account

Reset Passwords
To reset your password, you will now be sent a temporary password. When you login with this password, you will be forced to change that password before continuing. Once you change your password, you will be logged out of My Tickets and will need to log back in with your changed password.

Print Tickets
The Print Tickets feature now allows you to view and print your Tickets@Home tickets from the confirmation page without having to wait for the confirmation email. The confirmation email is still sent, this is just an additional way the you can print your tickets.

Ticket Donations
If desired, it is now possible to dontate tickets for multiple events/games.

Transfers
The credit card fields no longer appear on the Create Transfer page It is now possible to use a Tickets@Home delivery method with Passbook as a transfer delivery method.

MLB.com Account Link
You can now use your MLB.com registered email address to log in to your My Tickets account. Log in with your current My Tickets account number and password. After logging in, select the My Account tab and select the Link MLB Account tab.

Terms and Conditions

The following terms and conditions apply to all Twins Season Ticket Holders:

Applicability: Unless otherwise indicated, these season ticket terms and conditions, as well as any supplemental terms and conditions that may be provided from time to time by the Twins in the future, apply to the person or company in whose name the season ticket account is held and also apply to all persons who use the season ticket account holder's tickets as guests or otherwise.

Refunds/Exchanges: Once your season ticket invoice has been submitted and processed, and/or your deposit has been paid to Twins Ballpark, LLC, there are no refunds or exchanges of season tickets.

Renewal Option: The opportunity to purchase and/or renew season tickets is a privilege granted at the sole discretion of the Twins. While the Twins will exercise reasonable efforts to maintain renewal privileges, Season Ticket Holders are not guaranteed this opportunity.

Proper Behavior: Season Ticket Holders of any given seat shall be responsible for the conduct of the occupant of that seat. The Twins reserve the right to revoke any season ticket for whatever they may deem inappropriate behavior.

Receipt of Payment: If you require a receipt for payment, please make that request in writing when submitting payment. In the absence of a written request no receipt will be sent.

Lost/Stolen Tickets: Tickets lost or forgotten can be reissued. A per ticket fee will be charged at the time tickets are reissued. If your tickets are stolen a police report must be filed and a copy must be submitted with your request to reissue tickets.

Scalping/Prohibited Uses of Tickets: Transfer or re-sale of season tickets is permissible by Twins-approved methods only. In the event you have game tickets that you are unable to use, we encourage you to utilize the services provided in conjunction with MLB to resell tickets that are part of your season ticket account.

Benefits:  Season Ticket Holder benefits are often time-sensitive and quantities may be limited. Benefits awarded may vary by plan type. The Twins require all company name, contact name and address change requests be submitted in writing.  

Changes to Season Ticket Accounts: Changes in contact name (personal accounts) or company name (business accounts) for any season ticket account are not permissible without a proper letter of authorization and is subject to Twins approval. An email address is required for all season ticket accounts.