MLB Frequently Asked Questions

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MLB for Android Devices

The MLB app gives you access to live game broadcasts, scores and schedules, breaking news, and more. The #1 source for live baseball on your Android device, the MLB app is the official app of Major League Baseball.

Table of Contents

Supported Devices

Supported Android devices must be running a 5.0 or greater operating system.

Getting Started

Choosing a Level of Access

The MLB app is a free download from the Google Play Store, and offers both free and optional paid subscription features. Free access to the MLB app includes breaking news, scores, and much more.

MLB.TV subscribers can download the MLB app at no additional cost, and can access MLB.TV subscription features through the MLB app. MLB.TV Single Team subscribers can access their team’s video and radio streams through the MLB app. See the "MLB.TV Login Information" section below for login and redemption information.

MLB.TV subscribers that own MLB.TV through their Extra Innings package can download the MLB app at no additional cost and can access MLB.TV subscription features through the MLB app. Please visit the "I own MLB.TV through my Pay TV Provider" section below for instructions on redeeming MLB.TV through Extra Innings.

Subscribe to MLB Audio or MLB.TV

MLB Audio and MLB.TV subscriptions can be purchased from Google Play at a monthly or seasonal rate. Please see the "Subscription Information and Management" section for additional information about Google Play in-app purchases.

MLB Audio or MLB.TV Subscriber Login

Subscribers who already own MLB Audio or MLB.TV, or have connected an in-app Google Play Store purchase of MLB Audio or MLB.TV to their MLB account, will use this option to enable paid subscription features on their supported Android devices by entering their registered MLB email and password.

MLB Audio or MLB.TV Login Information

If you purchased MLB Audio or MLB.TV from the MLB website, please follow the below steps to log in to MLB.TV on the MLB app. Tap on the "Subscriber Login" option when prompted with the initial paywall, and log in using your registered MLB account.

I own MLB.TV through my Pay TV Provider

If you purchased MLB.TV through your pay TV provider, please follow the steps below to activate MLB.TV through the MLB app:

  1. Tap here to select your pay TV provider
  2. Select your provider
  3. Login using your provider credentials. If you're unsure of your provider credentials, please contact your provider.
  4. Link your provider credentials with a new or existing MLB account
  5. After linking your credentials, open the MLB app and tap on the "Subscriber Login" option when prompted with the initial paywall
  6. Login using your MLB account

Subscription Management

Google Play In-App Purchase and Cancellation Information

If you've purchased a subscription to MLB Audio or MLB.TV directly through an in-app purchase from Google Play (not directly from the MLB website), please review the information below.

If you've completed the purchase through the MLB website, please see the section "MLB Website Purchase and Cancellation Information."

Google Play In-App Purchase

In-app purchases of MLB Audio or MLB.TV are purchased from and billed by Google Play, not MLB. These purchases are subject to the terms and conditions of Google Play. Google Play purchases are non-refundable after purchase. If you wish to confirm the type of subscription that has been purchased from Google Play, please consult your Google Play account or receipt as each subscription will have a unique billing name.

An MLB Audio or MLB.TV yearly purchase is valid for one year, and will be re-billed every year by Google Play until cancelled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB can't manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

An MLB Audio or MLB.TV Monthly purchase is valid for one month and will be re-billed every month year-round by Google Play until cancelled by the user. Google Play will send an email following a successful billing. Google Play subscriptions can be managed from your Google Wallet. MLB can't manage Google Play subscriptions. Google Play subscription cancellation steps are listed below for your convenience.

Accessing your Google Play In-App Purchase on other Supported Devices

A major benefit of connecting your Google Play purchase to a registered MLB email and password is being able to access the purchase across other compatible devices. Connecting a purchase to an MLB account also allows Customer Service to better assist you with inquiries and troubleshooting. You'll have an opportunity to connect your purchase to an MLB account after making the purchase, or it can be completed at a later time. You can only connect a Google Play purchase to one MLB account. If you connect the purchase to a second MLB account, the first account will lose all entitlements.

  1. Tap on the "Menu"
  2. Tap on "Settings"
  3. Tap on "MLB Account" and log in with your registered MLB email and password credentials, or create a new account. This will link the purchase to the MLB account.
Cancelling a Google Play Monthly Subscription
  1. Select "Settings"
  2. Choose "Subscriptions"
  3. Select MLB
  4. Tap "Cancel Subscription"

MLB Website Purchase and Cancellation Information

Purchasing an MLB Audio or MLB.TV Subscription

Customers should visit https://www.mlb.com/live-stream-games/subscribe/mlb-audio or https://www.mlb.com/live-stream-games/subscribe for the most updated subscription information and purchase options.

Customers that have purchased MLB Audio or MLB.TV directly from the MLB website and not through an app store (Google Play) may cancel their subscription or cancel auto-renewal of the subscription in their MLB Account profile under "Manage Subscriptions."

Troubleshooting

General Troubleshooting

**ENSURE THAT YOU HAVE THE LATEST DEVICE, OPERATING SYSTEM AND MLB APP VERSION PRIOR TO TROUBLESHOOTING**

If you're experiencing difficulty with the MLB app, please follow the steps below:

  1. Navigate to your device home screen
  2. Tap on "Menu"
  3. Tap on "Settings"
  4. Tap on "Applications"
  5. Tap on the application you want to close
  6. Tap on "Force stop"
  7. Tap on "Home" to return to your device home screen
  8. Restart your device

If you still experience issues after following the above steps, please switch your connectivity from cellular to Wifi or Wifi to cellular. While Wifi connections are typically an improvement over cellular, that is not always the case. Please understand that "bar" indicators on devices indicate the strength of a signal, but not network congestion or integrity, which can impact application performance. For personal Wifi connections, we recommend restarting your internet modem and router, even if other devices are working properly.

MLB Audio Troubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you're experiencing.

While an MLB Audio stream may say "playing" prior to the start of a game, you will only hear silence. MLB Audio does not broadcast pre-game or post-game shows, and may not broadcast during rain delays or commercials.

If you’re receiving "Connection" errors and have purchased MLB Audio or MLB.TV from Apple iTunes, please attempt to initially connect or re-connect your purchase to a new or existing MLB account. Navigate to the MLB app More > Account, tap on "MLB Account," and then tap on "Log Out." Re-enter your MLB account email and password (or create a new account), then connect your purchase by tapping on "Connect purchase to MLB.

MLB.TV/MLB Network Troubleshooting

In addition to the troubleshooting information below, please review the "General Troubleshooting" section as it may contain steps to correct the behavior that you're experiencing.

The MLB app supports viewing both live out-of-market and archived MLB.TV content on devices that can run Android 5.0 or greater.

MLB.TV/MLB Network live and archived content is subject to blackout restrictions and relies on location data provided by the MLB app for verification. The following factors may affect successful blackout verification with:

  • Location services are not enabled on the device
  • GPS satellites are not visible due to being indoors/away from windows
  • A cellular data or Wifi hotspot, satellite, hotel, or corporate/VPN internet connection is being used
  • You're attempting to access while traveling in motion (plane, train, or car)

Please follow the steps below to ensure that location services are set up properly:

Android OS
  1. Tap on device "Settings" icon
  2. Tap on "Location Settings"
  3. Ensure all location services are checked or enabled

If you're accessing the game from a cellular connection or mobile hotspot, attempt to access from a Wifi connection as cellular connections can often route your data well outside the current viewing location. You may also attempt to enable airplane mode for a minute, disable airplane mode, and the device may connect to a different tower with different routing.

I purchased an MLB Audio or MLB.TV subscription from Google Play. Can I use it on other devices besides my mobile device?

Yes, please follow the steps in the "Google Play In-App Purchase and Cancellation Information" section to connect your Google Play in-app purchase to an MLB account.

I am experiencing issues with one or more of the following: In-App Purchase/Notifications/Chromecast.

If you're experiencing issues with any of the following functions, please ensure that you have the latest version of Google Play Services installed on your device. While Google Play Services will be updated automatically for most devices, you may need to manually apply the update from the Play Store [My Apps] section.

What do I do if my Home Screen Widget is unresponsive?

If you're experiencing issues with your widget, please remove the widget and add it back to the device home screen.

How do I enable or disable Closed Captioning while viewing MLB.TV?

When viewing MLB.TV content, you can tap the "CC" button on the video player to enable or disable closed captioning.

I forgot my password. What should I do?

From the MLB Account screen, tap "Forgot Password." Enter your MLB account email, and we will send a new password to that address.

How do I log out of the MLB app?

From the MLB Account screen, tap "Clear Credentials."

Contact Us

MLB Customer Service

If you have any questions or require troubleshooting assistance, please visit mlb.com/support or call us toll-free at 866-800-1275 (English) or 972-836-1111 (International).

Live game support is available until the conclusion of the last game each day.

Ticketing Support

If you experience any difficulty with or have questions about ticketing purchases, please contact the Club Box Office for immediate support. More Info »

Accessibility

We're available to respond to your closed captioning questions and needs.

For immediate closed captioning issues:

If you need further assistance, please email [email protected].