Home Run Rewards - Terms & Conditions

Marlins Home Run Rewards Program

The Marlins Home Run Rewards Program (“Program”) is offered at the sole discretion of Marlins Teamco LLC (“Miami Marlins”). By enrolling in the Program, Eligible Members (as defined herein) agree to abide by these terms and conditions, rules, regulations, policies, and procedures and the Marlins.com Terms of Use and Privacy Policy (collectively, the “Terms and Conditions”), each of which the Miami Marlins may, in its sole discretion, modify, add, or delete from time to time without notice.

PROGRAM ADMINISTRATION AND DISCLOSURE: The Program is issued and administered by the Miami Marlins. The Program is in no way related to or integrated with the MLB.com Rewards Program; Points (as defined herein) earned through the Program may not be redeemed for benefits or rewards in the MLB.com Rewards Program.

ELIGIBILITY: Subject to the restrictions set forth in the Terms and Conditions, the Program is available to individuals, who are eighteen (18) years of age or older, with a valid Account (individually, an “Eligible Member;” collectively, the “Eligible Members”). Employees, officers, and directors (including immediate family members (spouse, parent, child, sibling and their respective spouses, regardless of where they reside) and members of the same household, whether or not related) of the MLB Entities and any of their respective parents, affiliated companies, subsidiaries, licensees, distributors, dealers, retailers, printers, advertising and promotion agencies, and any and all other companies associated with the Program are not eligible to participate in the Program. For purposes of these Terms and Conditions, an “Account” shall refer to an account on marlinsrewards.com (“Website”). To register for an Account, visit the Website and click on “Create Account” and follow all the links and instructions to register for an account on the Website. The Miami Marlins reserve the right to disqualify or exclude any person from the Program, and all questions or disputes regarding eligibility shall be resolved by the Miami Marlins in its sole discretion.

POINTS; MEMBER BENEFITS/REWARD REDEMPTION: Each Eligible Member can accumulate points (“Points”) in their Account based upon each individual Eligible Member’s: (i) level of membership; (ii) purchase of Miami Marlins game tickets through a ticketing account linked to their Account; (iii) social media interactions with the Miami Marlins’ Facebook, Twitter, or Instagram accounts; (iv) game attendance through qualifying tickets in their Account; and (v) participation in other Program incentives offered by the Miami Marlins, according to a Program point system (“Point System”) provided by the Miami Marlins. Points can only be accumulated by an individual Eligible Member into their own Account by and through their own efforts. Program incentives and Points offers (including, but not limited to, bonus codes or rewards codes revealed during game broadcasts, at loanDepot park, and/or on the Miami Marlins’ social media accounts) may not be captured or stored, and may not be shared with other persons or posted publicly through any means, including but not limited to text message, email, telephone, Facebook, Twitter, Instagram, Snapchat or any other social media channel. Information regarding an Account and the current Point System can be accessed through the Website. The Miami Marlins reserve the right to add, remove, edit, and amend the manner in which Eligible Members earn Points at any time. Points accumulated by a script, macro, or other mechanical or automated means will be void in the Miami Marlins’ sole discretion. Persons who tamper with or abuse any aspect of the Program or Website; attempt to undermine the legitimate operation of the Program by cheating, deception, or other unfair playing practices; impermissibly disseminate information about Program incentives and/or Points offers, including but not limited to bonus codes and rewards codes; intend to annoy, abuse, threaten, or harass any other person or any representative of the Miami Marlins and/or MLB; or who are in violation of these Terms and Conditions, as solely determined by the Miami Marlins, will be disqualified and any and all Points accumulated and/or Rewards earned will be void and canceled. Miami Marlins shall have the sole right to disqualify any Eligible Member and terminate their Account for any violation of these Terms and Conditions or any applicable laws relating to the Program and resolve all disputes in its sole discretion.

Points will appear in the Eligible Member’s Account, and Eligible Members may redeem Points for Miami Marlins experiences, memorabilia, tickets, and other items or experiences of value (“Rewards”) through the Program rewards portal (“Rewards Portal”) in an auction format (“Auction”), by entering a sweepstakes (“Sweepstakes”), or by instant redemption (“Instant Redemption”). Under no circumstance will a certificate of authenticity be provided by the Miami Marlins for any Reward containing memorabilia, game-used or otherwise. Actual value of any Reward is subject to market fluctuations. Rewards awarded may not be resold, offered for resale, or used for any commercial or promotional purpose whatsoever. Eligible Members are restricted in the number of Rewards they may attain in any current or future season; Rewards may be restricted by the category of the Reward or the Reward item itself. The Miami Marlins reserve the right to add, remove, edit, and amend any limitations on the Rewards at any time. Limitations on the Rewards are listed in the Rewards Portal. Eligible Members may only redeem their Points by Instant Redemption for one (1) Rewards trip through the Program every two (2) years. A Rewards trip redeemed by Instant Redemption may only be attended by two (2) guests, ages eighteen (18) and older, per Account once every two (2) years. Any Eligible Member who redeems and attends the Rewards trip by Instant Redemption in a given season will be ineligible to redeem and attend another Rewards trip by Instant Redemption through the Program during and until after the following two (2) seasons. Points have no cash value and are not transferable or assignable. Eligible Members must be enrolled in the Program to be eligible to earn Points and redeem Points for Rewards. Any Points earned during any given season and not redeemed on or before December 15 of that same year will not roll over into the following season. Access to the Program by Eligible Members may be temporarily suspended on or after the conclusion of each season for annual, routine maintenance and updates. All transactions in the Program are subject to review and adjustment by the Miami Marlins, and the Miami Marlins reserve the right to amend, suspend, terminate, or change the Program at any time without notice, including, but not limited to, modifying Point values; changing the Point System; adding or deleting partners; withdrawing, limiting, modifying, or cancelling any Rewards; changing the eligibility requirements; and/or delaying, postponing, rescheduling, or cancelling Auctions or Sweepstakes drawings. Eligible Members do not acquire property rights in accrued Points or Rewards. Points and Rewards may not be resold by any means, electronic or otherwise. Eligible Members are responsible for all income and other tax liability from participation in the Program or the receipt of benefits under the Program. The Miami Marlins reserve the right to revoke and not honor any Points or Rewards that have been resold on behalf of or by an Eligible Member. The awarding of Rewards is void where prohibited by law.

During the Miami Marlins’ season, Eligible Members may claim their Reward(s) during any Miami Marlins regular season home game at loanDepot park by visiting Member Headquarters, located in Section 15 inside loanDepot park. Eligible Members may also claim their Reward(s) before December 15 by emailing HomeRunRewards@marlins.com to schedule an appointment to pick up their Reward(s) at loanDepot park. Please allow processing time of seventy-two (72) hours prior to your appointment time to claim your Reward(s). Available appointment times will be determined by the Marlins in their sole discretion. If you cannot claim your Reward(s) in-person at loanDepot park, you may purchase the Program mailing option for ten dollars ($10.00) (“Mailing Fee”). All Reward(s) delivered pursuant to the mailing option are mailed on or about the first business day of each month and can be expected for delivery within seven (7) to ten (10) business days subject to any shipping delays outside of the Miami Marlins’ control. If you select the mailing option but subsequently claim your Reward(s) at loanDepot park prior to your Reward(s) being shipped, you agree to forgo the Reward(s) being mailed to you and the Mailing Fee will be refunded. You will have until December 15to claim your Reward(s). Reward(s) that are not claimed by December 15 will no longer appear in your Rewards wallet in your Account (“Rewards Wallet”), will be re-stocked in the Rewards Portal, and your Points will not be added back into your Account or rolled into the following season.

AUCTION: Eligible Members who redeem or attempt to redeem their Points through an Auction in the Rewards Portal (“Bidders”) agree to be bound by the Terms and Conditions. Bidders are responsible for reviewing and complying with the Terms and Conditions (including any changes thereto) prior to redemption of any Points for Rewards. 1) ITEM DESCRIPTIONS: The descriptions of Rewards appearing in the Auction and in advertisements are believed to be correct at the time those descriptions are published. Nevertheless, those descriptions do not constitute a warranty, neither expressed nor implied. 2) WITHDRAWAL AND ADJUSTMENT OF ITEMS: From time to time, it may become necessary to withdraw items from an Auction after they are listed. If it becomes necessary to withdraw items from an Auction after they are listed, the number of Points used to place a bid, if applicable, will be added back to the Bidder’s Account. The Miami Marlins reserve the right to do so at any time before or during the Auction. The Miami Marlins reserve the right to reject any and all bids in its sole discretion at any time during or after the Auction. The Miami Marlins reserve the right to adjust or substitute any Reward (or any portion thereof) with a Reward of comparable or greater Point value at its sole and absolute discretion. No adjustment will be made after the Reward has been awarded. 3) BID IS A CONTRACT: Bidders who place a bid in an Auction enter into a binding contract with the Miami Marlins. Once the Auction has ended and a winning bid (“Winning Bid”) is designated (as set forth below), the Miami Marlins have full authority to deduct Points equal to the Winning Bid from the Winning Bidder’s (as defined herein) Account. 4) BIDDING PROCESS: The Winning Bid shall be designated at the close of bidding for each Reward, and shall be designated in the Miami Marlins’ sole discretion. No Points will be deducted from any Account until after the Auction is closed for a given Reward. Eligible Members may not place a bid in an amount greater than the number of Points they have accumulated and not redeemed in their Account. 5) WINNING BID: The Bidder whose bid is designated as the Winning Bid (“Winning Bidder”) will receive a statement via electronic mail (“email”) after the close of the Auction, notifying the Winning Bidder of the item(s) they have been awarded and the Winning Bid amount(s). Points will be deducted from the Account of the Winning Bidder immediately upon close of any Auction. Each Winning Bidder agrees to abide by the Terms and Conditions and all other Miami Marlins’ policies and procedures that coincide with receiving a Reward.

SWEEPSTAKES: Eligible Members who redeem their Points by entering a Sweepstakes in the Rewards Portal (each, an “Entrant”; collectively, the “Entrants”) agree to be bound by the Terms and Conditions and the official rules (“Official Rules”) of the applicable Sweepstakes, which are accessible at the time of entry in the Rewards Portal. Entrants are responsible for reviewing and complying with the Terms and Conditions (including any changes thereto) and the applicable Official Rules prior to redemption of any Points for Rewards. If offered, Entrants are only eligible to be declared the winner of one (1) Sweepstakes for a Rewards trip each season. A Rewards trip redeemed by entering a Sweepstakes may only be attended by two (2) guests, ages eighteen (18) and older, per Account, once each season. Any Entrant who redeems and attends a Rewards trip in a given season will be ineligible to redeem and attend another Rewards trip through the Program until the following season. Any Eligible Member who redeems and attends a Rewards trip by Instant Redemption in a given season will be ineligible to be declared the winner of any Sweepstakes for the same Rewards trip in the same season. 1) ITEM DESCRIPTIONS: The descriptions of Rewards appearing in the Sweepstakes and in advertisements are believed to be correct at the time those descriptions are published. Nevertheless, those descriptions do not constitute a warranty, neither expressed nor implied. 2) WITHDRAWAL AND ADJUSTMENT OF ITEMS: From time to time, it may become necessary to withdraw items from a Sweepstakes before the entry period begins. If it becomes necessary to withdraw items from an Auction after they are listed, the number of Points used to enter a Sweepstakes will be added back to the Entrant’s Account. The Miami Marlins reserve the right to do so at any time before the entry period for a Sweepstakes begins. The Miami Marlins reserve the right to adjust or substitute any Reward (or any portion thereof) with a Reward of comparable or greater value at its sole and absolute discretion. No adjustment will be made after the Reward has been awarded. 3) REMOVAL OF POINTS: Upon entry into a Sweepstakes, the Miami Marlins have full authority to deduct Points equal to the amount specified in the Official Rules for the applicable Sweepstakes from the Entrant’s Account. 4) OFFICIAL RULES: The Official Rules of a Sweepstakes will set forth: eligibility requirements, quantity and timing of drawings, specific prizes, method of selecting and notifying the winner(s), and all other material information about such Sweepstakes.

IMAGE RELEASE: By registering for the Program and/or accepting a Reward, Eligible Members accept all Reward conditions and grant to the Miami Marlins and its designees the right to use and/or publicize such Eligible Member’s name, photograph, voice, and/or other likeness, biographical and/or prize information in any media now known or hereafter devised, throughout the world, in perpetuity without additional compensation or consideration, notification, or permission, except to the extent prohibited by law.

INTERRUPTION OF SERVICE: The Released Parties (as defined herein) are not responsible for any interruption in service, errors, and/or omissions to an Auction, Sweepstakes, or the Program, whether caused by the Miami Marlins or otherwise. The Released Parties do not guarantee continual, uninterrupted, or error-free service or use of the Website or the Rewards Portal during any Auction or Sweepstakes. Bidders and Entrants acknowledge that Auctions and Sweepstakes are conducted electronically and rely on hardware and software that may malfunction without warning, whether caused by the Miami Marlins or otherwise. The Miami Marlins, in its sole discretion, may void any Auction or Sweepstakes, temporarily suspend bidding or entries, and/or resell any Reward that was affected by any malfunction, whether caused by the Miami Marlins or otherwise.

CLUB 305 – RULES AND REGULATIONS: Eligible Members who are the parent or legal guardian of child(ren) aged fourteen (14) years or younger may enroll their child(ren) [maximum of six (6)] (“Child Participant”) into Club 305 after registering for the Program during the applicable Miami Marlins regular season. Registering a Child Participant for Club 305, receiving a Prize Passport and earning credit for game(s) attended, and redeeming a Club 305 prize constitutes your consent to these Terms and Conditions and the full terms and conditions of Club 305. At the conclusion of a given Miami Marlins regular season, unless Child Participant is fifteen (15) years of age or will turn fifteen (15) years of age on or before December 31 of that calendar year, Child Participant’s enrollment in Club 305 will automatically re-new for the subsequent Miami Marlins regular season. Any Points, Rewards, Prize Passports, Prizes, and/or credits that are unused, unclaimed, or not redeemed at the end of a given Miami Marlins regular season, or, if applicable, Miami Marlins post-season, will not roll over into any subsequent season. Eligible Members may unenroll a Child Participant from Club 305 at any time by emailing such request to HomeRunRewards@marlins.com. Any additional information regarding Club 305 benefits, including, without limitation, the full terms and conditions of Club 305, is available on the Club 305 webpage on the Website.

TERMINATION OF AUCTION OR SWEEPSTAKES: The Miami Marlins reserve the right to alter or terminate any Auction or Sweepstakes, at any time for any reason, in its sole discretion. The decisions of the Miami Marlins with respect to any Auction or Sweepstakes are final.

PRIVACY; EMAIL NOTIFICATIONS; MARKETING: The Miami Marlins may gather information about Eligible Members. For more information on how the Miami Marlins gather and use personal information, please go to: www.marlins.com/privacypolicy. The Miami Marlins use email to notify Eligible Members about Auctions or Sweepstakes and other Miami Marlins’ promotions. Eligible Members are responsible for keeping their email information current. The Released Parties are not responsible for any email notifications that are bounced back or misdirected. Eligible Members may discontinue receiving future emails by forwarding any received email to the Miami Marlins at HomeRunRewards@marlins.com and requesting removal from the Miami Marlins’ electronic mailing list. Pursuant to these Terms and Conditions, Eligible Members may also elect to receive commercial emails and/or text messages from MLB.com and Marlins.com and can opt out of receiving such commercial emails and/or text messages at any time without affecting their eligibility, Points, or Rewards; provided, however, the Released Parties are not responsible for Rewards or benefits that are not communicated because of an Eligible Member’s opt-out status or for an Eligible Member not receiving a particular message. By enrolling in the Program and/or visiting the Rewards Portal, Eligible Members agree to receive advertising, marketing materials, and other communications from the Miami Marlins by email and regular mail.

WEBSITE USAGE: Eligible Members shall not copy, reproduce, alter, modify, create derivative works from, or publicly display any content from the Website without prior, express written permission of the Miami Marlins. Nothing in the Program grants any user any right to use, transmit, distribute, or display the name, trademarks, service marks, logos, copyrights, or other intellectual property of the Miami Marlins or any of the MLB Entities (as defined herein) in any medium whatsoever. No legal advice is intended or implied by anything contained within the Website. No obligation, liability, responsibility, accountability or burden is undertaken, assumed or otherwise imposed on the Released Parties by maintaining the Website.

LIMITATION OF LIABILITY: BY ENTERING INTO THE PROGRAM OR REDEEMING POINTS FOR A REWARD, ELIGIBLE MEMBERS AGREE THAT THE MIAMI MARLINS, MARLINS STADIUM OPERATOR, LLC, MARLINS STADIUM DEVELOPER, LLC, MARLINS FUNDING LLC, MARLINS HOLDINGS LLC, MIAMI MARLINS FOUNDATION, INC., THE MLB ENTITIES AND EACH OF THEIR RESPECTIVE PARENT COMPANIES, TRUSTEES, AFFILIATES, SUBSIDIARIES, FRANCHISEES, ASSIGNEES, LICENSEES, SPONSORS, OFFICERS, OWNERS, DIRECTORS, EMPLOYEES, INDEPENDENT CONTRACTORS, REPRESENTATIVES, AND AGENTS (COLLECTIVELY, THE “RELEASED PARTIES”) SHALL HAVE NO LIABILITY OR RESPONSIBILITY WHATSOEVER FOR, AND SHALL BE HELD HARMLESS BY, ELIGIBLE MEMBERS AND/OR CHILD PARTICIPANTS, IF APPLICABLE, AGAINST ANY LIABILITY FOR ANY INJURIES, LOSSES, OR DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNATIVE, OR EXEMPLARY DAMAGES) TO PERSONS, INCLUDING PERSONAL INJURY OR DEATH, OR PROPERTY ARISING IN WHOLE OR IN PART, DIRECTLY OR INDIRECTLY, FROM ACCEPTANCE, POSSESSION, MISUSE, OR USE OF A REWARD, OR PARTICIPATING IN THE PROGRAM. THE RELEASED PARTIES ARE NOT RESPONSIBLE IF ANY REWARD CANNOT BE AWARDED. IN NO EVENT SHALL THE RELEASED PARTIES BE LIABLE TO ELIGIBLE MEMBERS AND/OR CHILD PARTICIPANTS, IF APPLICABLE, FOR ANY DELAY IN OR FAILURE TO PERFORM DUE TO CAUSES BEYOND THEIR CONTROL, INCLUDING, WITHOUT LIMITATION, ANY ACT OF GOD, ACT OF WAR, NATURAL DISASTER, WEATHER, TERRORISM (OR THREAT THEREOF), EPIDEMIC, PANDEMIC, LABOR STOPPAGE (INCLUDING ANY STRIKE, LOCKOUT, OR SYMPATHY STRIKE), OR ANY ACT, OMISSION, OR NEGLIGENCE BY A THIRD PARTY. THIS SECTION WILL SURVIVE TERMINATION OF AN ELIGIBLE MEMBER’S PARTICIPATION IN THE PROGRAM. For purposes of the Terms and Conditions, the “MLB Entities” shall mean MLB Advanced Media, L.P., the Office of the Commissioner of Baseball (“BOC”), its Bureaus, Committees, Subcommittees, and Councils, the Major League Baseball Clubs (“Clubs”), Major League Baseball Enterprises, Inc., Major League Baseball Properties, Inc., each of their parent, subsidiary, affiliated, and related entities, any entity which, now or in the future, controls, is controlled by, or is under common control with the Clubs or the BOC, and the owners, general and limited partners, shareholders, directors, officers, employees, agents, representatives, and contractors of the foregoing entities.

INDEMNIFICATION: Eligible Members accept responsibility for and agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, losses, damages, liabilities, judgments, fees, costs, and expenses (including reasonable attorneys’ fees and expenses) related to, arising from, or associated with their participation in the Program.

GOVERNING LAW; NO WAIVER; COMPLETE AGREEMENT: The Program is subject to all applicable federal, state, and local laws and regulations. Rewards are offered in good faith, however, they may not be available if prohibited or restricted by applicable law or regulation. Any disputes arising out of or related to the Program shall be governed by and construed and enforced in accordance with the laws of the State of Florida applicable to contracts entered into and to be performed entirely within the State of Florida. If any provision of the Program and/or the Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Any failure to insist upon strict compliance with the Terms and Conditions shall not be deemed a waiver of any rights or remedies that the Released Parties may have against any party, including the right to act with respect to subsequent breaches of the Terms and Conditions. The Terms and Conditions set forth the entire understanding and agreement between the parties with respect to the subject matter hereof.

MANDATORY ARBITRATION AGREEMENT & CLASS ACTION WAIVER (“ARBITRATION AGREEMENT”): Unless prohibited by federal law, Eligible Members and the Miami Marlins agree to arbitrate any and all claims and disputes relating in any way to Eligible Member’s registration and participation in the Program, the Terms and Conditions, and any related dealings between them, including, without limitation, claims of bodily injury or property damage arising out of the Eligible Member’s participation in the Program (“Arbitration Claims”), except for Arbitration Claims concerning the validity, scope, or enforceability of this Arbitration Agreement, through BINDING INDIVIDUAL ARBITRATION. This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (“FAA”), and not by state law.

In any Arbitration Claims to be resolved by arbitration, neither the Eligible Member nor the Miami Marlins will be able to have a court or jury trial or participate in a class action or class arbitration. Other rights that the Eligible Member and the Miami Marlins may have in court will not be available or will be more limited in arbitration, including the right to appeal. The Eligible Member and the Miami Marlins each understand and agree that by requiring each other to resolve all disputes through individual arbitration, THE ELIGIBLE MEMBER AND THE MIAMI MARLINS ARE EACH WAIVING THE RIGHT TO A COURT OR JURY TRIAL. ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, CLASS ARBITRATION, OR ANY SIMILAR PROCEEDING. The arbitrator(s) may not consolidate the claims of multiple parties.

Arbitrations shall be administered by JAMS (“JAMS") in accordance with its then-existing commercial arbitration rules. The Eligible Member may obtain information about arbitration, arbitration procedures, and fees from JAMS by calling 1-305-371-5267 or visiting jamsadr.com. If JAMS is unable or unwilling to arbitrate a dispute, then the dispute may be referred to any other arbitration organization or arbitrator the parties mutually agree upon in writing or that is appointed pursuant to section 5 of the FAA. The arbitration shall take place in Miami, Florida. The arbitration shall be presided over by a single arbitrator, who shall be selected in accordance with the rules that, as specified above, shall govern the arbitration. The arbitrator shall be authorized to award any relief that would have been available in court, provided that the arbitrator’s authority is limited to the Eligible Member and the Miami Marlins alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect as to non-parties. The arbitrator’s decision shall be final and binding. The parties agree that this Arbitration Agreement extends to any other parties involved in any Arbitration Claims, including, but not limited to, any Child Participants, if applicable, and the Released Parties. This Arbitration Agreement shall take precedence over the rules of the arbitration organization or arbitrator in the event of any conflict.

The Miami Marlins will be responsible for paying all arbitration fees other than the amount of filing fees Eligible Member would have incurred in the state or federal court where the Event took place, whichever is less. Notwithstanding any other provision herein, Eligible Member and the Miami Marlins may seek relief in a small claims court for Arbitration Claims within its jurisdiction. In addition, Eligible Member and the Miami Marlins each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of the Agreement, if the foregoing class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement, other than the class action waiver and prohibition against class arbitration, is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement will survive the conclusion of the Program, and/or the bankruptcy or insolvency of a party (to the extent permitted by applicable law).

ELIGIBLE MEMBERS HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT, BUT AN ELIGIBLE MEMBER MUST EXERCISE THIS RIGHT PROMPTLY. If an Eligible Member does not wish to be bound by this agreement to arbitrate, such Eligible Member must notify the Miami Marlins by mailing a written opt-out notice, postmarked within seven (7) days of registering in the Program. The Eligible Member must send their request to: Home Run Rewards Arbitration Agreement Opt-Out c/o Marlins Teamco LLC, Attn: Legal Department, 501 Marlins Way, Miami, FL 33125. The request must include the Eligible Member’s full name, address, account number, and the statement, “I reject the Arbitration Agreement contained in the Home Run Rewards Terms and Conditions.” If an Eligible Member exercises the right to reject arbitration, the other terms of the Terms and Conditions shall remain in full force and effect as if the Eligible Member had not rejected arbitration.

Prior to bringing a claim under this Arbitration Agreement, that party (the “Claimant”) shall give the other party written notice of the Arbitration Claim (a “Claim Notice”) and a reasonable opportunity, not less than thirty (30) days, to resolve the Arbitration Claim. Any Claim Notice to the Miami Marlins shall be sent by mail to: Home Run Rewards Claim Notice c/o Marlins Teamco LLC, Attn: Legal Department, 501 Marlins Way, Miami, FL 33125. Any Claim Notice must: (a) identify the Claimant by name, address, email address, and telephone number; (b) explain the nature of the Arbitration Claim and the relief demanded; and (c) be submitted only on behalf of the Claimant, and not on behalf of any other party. The Claimant must reasonably cooperate in providing any information about the Arbitration Claim that the other party reasonably requests. Claimant must give the other party a reasonable opportunity to respond to the demand for relief.

CUSTOMER SERVICE: If you have any questions or need assistance, please contact customer service by emailing HomeRunRewards@marlins.com or calling 305-480-2525.