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Ticket Policies for Impacted Games as of 8/24/2020

Recently, MLB has announced that due to the impact of the pandemic a 2020 60-Game Major League Baseball schedule will begin on July 23 and would feature a completely new schedule for each team, rendering all games from the original 2020 schedule as “impacted”.

While our first game of the 2020 60-Game Mets schedule will be at Citi Field on Friday, July 24 vs. Atlanta, it is unknown at this time whether and under what guidelines, if any, fans will be permitted to attend games at Citi Field during the 2020 season.

Therefore, we have updated our Ticket Policy to reflect all of the originally scheduled 2020 New York Mets regular season home games at Citi Field being classified as “impacted” as further addressed below.

We have also released our 2021 regular season schedule and will allow fans with tickets to 2020 impacted games to apply their unused game and bonus credit to 2021 regular season New York Mets home games beginning on Tuesday, July 14 at 10 a.m.

We are all eager to get the 2020 season underway and thank you for your understanding and patience as we collectively navigate through this unprecedented time.

Please read the revised Ticket Policy below, which addresses credits, bonus credits, and refunds, among other things, and if you have any questions please reach out to your ticket representative or our ticket office at [email protected].

*Impacted Games *

At this time all originally scheduled 2020 New York Mets regular season home games from March 26 through September 20 (referred to herein as the “Originally Scheduled Games”) are considered impacted and the below ticket information addresses these games.

Mets Season Ticket Holders (including Partial Plan Holders)

Mets Season Ticket Holders (including Partial Plan Holders) will receive credit for all plan payments made for tickets to Originally Scheduled Games, less any amounts refunded (referred to herein as the “Plan Base Credit”), which will be automatically applied to their 2021 season ticket account beginning on August 8, 2020 unless the season ticket holder selects another option prior, or can be applied towards the following:

  • Group and individual tickets to 2020 and 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)
  • 2020 and 2021 regular season Prepaid Parking at Citi Field
  • 2020 and 2021 Concessions at Citi Field (Restrictions may apply)

Additionally, all season ticket accounts will receive bonus credit equal to 20% of their Plan Base Credit, with a maximum bonus credit of $15,000 per account. Bonus credit is valid for the following:

Upgrade 2021 Season Ticket package or location

  • Group and individual tickets to 2020 and 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)
  • 2020 and 2021 regular season Prepaid Parking at Citi Field
  • 2020 and 2021 Concessions at Citi Field (Restrictions may apply)

Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.

Information on how to access and utilize bonus credit will be communicated to all Season Ticket Holders as part of their 2021 renewal.

2020 Group Ticket Purchasers

Group ticket purchasers will receive credit for all payments made for group tickets, including any prepaid hospitality (i.e. food and beverage), purchased for Originally Scheduled Games, less any amounts refunded (referred to herein as the “Group Base Credit”). Group Base Credit is valid towards the following:

  • Tickets to 2020 or 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)

Group purchasers with tickets to Opening Day originally scheduled for Thursday, March 26 at Citi Field will receive priority access to group tickets for the first ticketed 2020 New York Mets regular season home game at Citi Field or 2021 Opening Day at Citi Field on April 8, 2021, subject to availability.

Additionally, group purchasers will receive bonus credit equal to 10% of their Group Base Credit, with a maximum bonus credit of $15,000 per account. Bonus credit is valid towards the following:

  • Tickets to 2020 or 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)
  • Upgrading to Loaded Value and Food & Beverage ticket packages for 2020 or 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability.

Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.

2020 Individual Game Tickets purchased via mets.com or 718-507-TIXX

Individual game ticket purchasers will receive credit for all payments made for individual tickets purchased via mets.com or 718-507-TIXX for Originally Scheduled Games, less any amounts refunded (referred to herein as the “Individual Base Credit”). Individual Base Credit is valid towards the following:

  • Tickets to 2020 or 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)

Fans with paid individual game tickets to Opening Day originally scheduled for Thursday, March 26 at Citi Field will receive priority access to individual tickets for the first ticketed New York Mets 2020 regular season home game at Citi Field or 2021 Opening Day at Citi Field on April 8, 2021, subject to availability.

Additionally, individual game ticket purchasers will receive bonus credit equal to 10% of their Individual Base Credit, with a maximum bonus credit of $15,000 per account. Bonus credit is valid for the following:

  • Tickets to 2020 or 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates may apply)

Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.

2020 Individual Game Tickets purchased at the Citi Field Box Office

Individual game ticket purchasers will receive credit for all payments made for individual tickets purchased at the Citi Field Box Office for Originally Scheduled Games, less any amounts refunded (referred to herein as the “Box Office Base Credit”). The Box Office Base Credit can be redeemed, together with the tickets to the Originally Schedule Game(s), at the Citi Field Box Office for any 2020 or 2021 ticketed New York Mets regular season home game at Citi Field, subject to availability (Blackout dates may apply), once Citi Field box office hours resume.

For exchanges, a bonus credit equal to 10% of the Box Office Base Credit can be utilized at the time of exchange only, subject to availability (Blackout dates may apply).

Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.

2020 Complimentary Ticket Holders

Fans with complimentary tickets for Originally Scheduled Games, claimed via a Ticket Voucher Redemption Program, will be credited with a Ticket Voucher that can be used for eligible 2021 ticketed New York Mets regular season home games at Citi Field, subject to availability (Blackout dates will apply).

Fans with unused vouchers for Originally Scheduled Games should retain their voucher codes and can utilize them for eligible 2021 ticketed New York Mets regular season home games, subject to availability (Blackout dates will apply).

Voucher redemption for eligible 2021 New York Mets regular season home games will be announced at a later date.

All other complimentary tickets and those marked “NO RAINCHECK” have no value and are not eligible for credit or exchange.

Additional Information

Should fans be permitted to attend any 2020 New York Mets home games at Citi Field, we will communicate how fans can obtain tickets to those games at a later date. Fans with paid tickets for Originally Scheduled Games looking to utilize their credit for New York Mets regular season home games played during the 2020 60-Game MLB schedule can begin applying their credit should a future announcement be made permitting ticketed fans to attend games at Citi Field.

Fans with paid individual or group tickets for Originally Scheduled Games looking to utilize their credit for 2021 individual game tickets can begin applying their credit through their My Mets Tickets account beginning Tuesday, July 14 at 10 a.m. Fans looking to utilize credit for a 2021 group outing should reach out to their Mets Sales Representative or email[email protected] for more information.

2021 Mets Season Ticket Holders (including Partial Plan Holders) looking to apply their credit towards 2021 individual or group tickets with preferred season or plan pricing for eligible games can do so through their My Mets Tickets account beginning on Tuesday, August 18 at 10 a.m.

Fans seeking a refund instead of a credit for tickets for Originally Scheduled Games can submit an online request via their My Mets Tickets account. Fans who have previously requested a refund for March, April, May or June games will need to submit a separate refund request for July through September games. All ticket refunds will result in the forfeiture of bonus credit and priority ticket access. Refund requests can be submitted until October 31, 2020.

  • Click here to submit a refund request for March & April Games
  • Click here to submit a refund request for May Games
  • Click here to submit a refund request for June Games
  • Click here to submit a refund request for July through September Games beginning Tuesday, July 14 at 10 a.m.

Tickets for 2020 and 2021 New York Mets regular season home games at Citi Field are subject to availability and all applicable laws, regulations and guidelines, which may, among other things, limit attendance and/or require minimum distancing for seating.

Those who have purchased tickets from any other party, besides the Mets, should contact that party directly to determine their policies.

Bonus credit and priority ticket access does not apply to certain ineligible accounts.

Ticket policies are subject to revision, and should circumstances or policies change further, the Mets will provide further information at that time.