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New York Mets Ticket Policies for Impacted Games

As of 3/18/2021

Recently, the Mets in coordination with MLB, New York State, and the City of New York announced that fans will be permitted at a reduced capacity to attend games at Citi Field for the beginning of the 2021 season.

While we are excited to welcome fans back to Citi Field and we hope public health circumstances continue to improve as the season progresses to allow for additional capacity, we know at this time that we are unable to accommodate all ticket holders for games originally scheduled in April. All eligible ticket holders for April games will be eligible to purchase tickets for games at reduced capacity, subject to availability. Information on how to purchase tickets for these games will be communicated separately via email to these fans.

When updated official information becomes available, including in regards to tickets for remaining games scheduled from May to September, we will communicate it to fans promptly and through a variety of channels, including our website at mets.com and mets.com/2021updates.

As described in our 2021 Mets Ticket Assurance statement, the below policies lay out options, including how to obtain a refund, for fans with tickets to impacted games and our pledge to preserve your investment with the Mets.

We thank you for your understanding as we continue to navigate through this challenging time, and we wish good health and safety to all the members of our extended Mets Family.

Impacted Games

  • At this time the following 2021 Mets regular season home games are considered impacted and the below ticket information addresses these games. All ticket management actions for tickets for impacted games, including Ticket Forwarding, will be canceled. These tickets will be removed from your account and are no longer valid for admission.
Day Date Opponent Time
Thursday April 8, 2021 Miami Marlins 1:10 p.m.
Saturday April 10, 2021 Miami Marlins 1:10 p.m.
Sunday April 11, 2021 Miami Marlins 1:10 p.m.
Monday April 12, 2021 Philadelphia Phillies 7:10 p.m.
Tuesday April 13, 2021 Philadelphia Phillies 7:10 p.m.
Wednesday April 14, 2021 Philadelphia Phillies 7:10 p.m.
Thursday April 15, 2021 Philadelphia Phillies 12:10 p.m.
Friday April 23, 2021 Washington Nationals 7:10 p.m.
Saturday April 24, 2021 Washington Nationals 4:05 p.m.
Sunday April 25, 2021 Washington Nationals 1:10 p.m.
Tuesday April 27, 2021 Boston Red Sox 7:10 p.m.
Wednesday April 28, 2021 Boston Red Sox 6:40 p.m.

2021 Mets Season Ticket Holders (including Partial Plan Holders)

  • 2021 Mets Season Ticket Holders (including Partial Plan Holders) with tickets for impacted games originally scheduled from April 8 through the end of April will receive credit for all payments made towards these games in their 2021 Season Ticket package. Credit is valid towards the following:
    • 2021 Reduced Capacity Packages, subject to availability.
    • Group and individual tickets to 2021 and 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at reduced capacity, subject to availability (Blackout dates may apply)
    • 2022 Season Ticket package

2021 Group Ticket Purchasers

  • Group ticket purchasers for any impacted games originally scheduled from April 8 through the end of April will receive credit for all payments made towards these games. Credit is valid towards the following:
    • Tickets to 2021 or 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at a reduced capacity, subject to availability (Blackout dates may apply)
  • A Mets Sales Representative will reach out to Group Leaders to rebook their outing for another 2021 regular season home game, subject to availability.

2021 Individual Game Tickets purchased via mets.com or 718-507-TIXX

  • Fans with paid individual game tickets purchased via mets.com or 718-507-TIXX for any impacted games originally scheduled from April 8 through the end of April will receive credit for all payments made towards these games. Credit is valid towards the following:
    • Tickets to 2021 or 2022 ticketed regular season home games at Citi Field including games now scheduled to be played at a reduced capacity, subject to availability (Blackout dates may apply)

2021 Complimentary Ticket Holders

  • At this time, we have suspended all complimentary ticket voucher redemption for the 2021 season. Should we be able to resume complimentary ticket voucher redemption for the 2021 season, information will be provided at a later date.
  • Should we be unable to honor complimentary ticket vouchers for the 2021 season, vouchers will be eligible for certain 2022 regular season home games at Citi Field, subject to availability (some exclusions will apply).
  • All other complimentary tickets and those marked “NO RAINCHECK” have no value and are not eligible for credit or exchange.

Additional Information

  • Tickets for games to be played at reduced capacity are expected to be extremely limited and are not guaranteed. Tickets are subject to availability, ticket policies and attendance protocols set forth by the New York Mets.
  • The deadline to utilize unused credit issued from payments made towards 2020 Mets regular season home games (excluding 2020 Bonus Credit) has been extended through the end of the 2022 regular season.
  • Account holders who used all or a portion of their 2020 Bonus Credit to pay for an order that included impacted games will first be credited with the portion of their 2020 Bonus Credit prior to crediting any other amounts. 2020 Bonus Credit remains valid in accordance with our 2020 Ticket Policies for Impacted Games. Bonus credit has no cash value, is not redeemable for cash, non-transferable, and non-refundable, and expires at the conclusion of the 2021 regular season.
  • Fans with paid individual or group tickets for impacted games looking to utilize credit for 2022 regular season home games can begin applying their credit when 2022 tickets go on-sale. A 2022 ticket on-sale date will be communicated at a later date.
  • In an effort to maximize our ticket offerings and allow fans the opportunity to utilize credits to attend reduced capacity games, accounts seeking a refund instead of a credit for tickets to impacted games originally scheduled from April 8 through the end of April can submit an online request via their My Mets Tickets account beginning on Thursday, April 1 at 10 a.m. Fans that have applied all or a portion of their 2020 Bonus Credit are not eligible to receive a refund. All refunds for other payments carried over from 2020 will result in the proportional forfeiture of 2020 bonus credits.
  • Ticket availability and ticket usage at Citi Field are subject to all applicable laws, regulations and guidelines, which may, among other things, include capacity limitations, seating distancing requirements, and safety protocols such as mask requirements, temperature checks and testing requirements.
  • Those who have purchased tickets from any other party, besides the Mets, should contact that party directly to determine their policies.
  • Ticket policies are subject to revision, and should circumstances or policies change further, the Mets will provide further information at that time.