How will I pick up/receive the tickets?
Tickets can be mailed to an address of your choosing, once the final payment is made. Tickets can also be accessed through your My Pirates Tickets account.
Can we get a refund if we don't use all of our group tickets?
Group tickets are non-refundable once paid in full.
If I need additional tickets can I get them at the discounted price?
Additional tickets can be purchased at the discounted group rate up. Please note: The Pirates use a real time pricing model that more accurately reflects the demand for each game and provides fans with more price options. With advanced metrics linked to the Pirates' ticketing system, the ticket prices are adjusted upward or downward based on the demand for each game. This provides fans with greater price flexibility based on real-time market conditions.
Is food and beverage provided with my group ticket purchase?
Tickets in the Pirates Cove include unlimited peanuts, popcorn and soda. Tickets in the Outfield Box and Corner Box include loaded value which can be used to purchase concessions or merchandise the day of your game at PNC Park. Other group tickets do not have food and beverage included, but may have loaded value added on in increments of $5.
Will my group's name be on the scoreboard?
With the purchase of 15 or more tickets, your group's name will be displayed on the side LED Board starting at the 1st inning break. If you would like a message on our main scoreboard through our Pirates Charities donation platform, please visit pirates.com/scoreboard.
How can I throw out a first pitch?
First pitches are awarded to groups who purchase a minimum of 400 tickets. These are filled on a first-come first-serve basis and are subject to availability.
Where can I drop off disabled guests?
Vehicles displaying state-issued disabled parking permits will be allowed to drop-off and pick-up passengers along Mazeroski Way and West General Robinson. This is a no parking zone. Drivers must stay with the vehicle; unattended vehicles may be ticketed and towed away. Please limit your use of this zone to less than 5 minutes so that it remains available to others. Parking for guests with disabilities is available in the parking lots surrounding PNC Park. This parking is available on a first-come first-served basis. Call ALCO Parking Corporation at (412) 323-4455 for more information.
Is there place we can be dropped off and picked up?
Drop-off zones are located near the ballpark along Mazeroski Way and West General Robinson Street.
Is there bus parking available at the ballpark?
Limited bus parking is available on a first come first-served basis on North Shore Drive.
Are bags and coolers allowed in the ballpark?
Guests may bring in soft-sided bags/coolers, not exceed 16"x16"x 8". All bags are subject to search upon entry. Please reference the PNC Park Information Guide for further details and a list of prohibited items, pirates.com/ballpark.
What time does batting practice start?
The Pirates hit 2 hours and 35 minutes before game time for one hour. Visitors hit 1 hour and 35 minutes before game time for 45 minutes. The teams may not hit before every game.
What is the policy on bottles, cans and outside beverages?
Water bottles should not exceed 24 ounces in size, and must be clear, plastic, sealed and disposable. Children's juice boxes and items necessary for medical purposes are permitted. Alcoholic beverages, carbonated beverages, sports drinks, cans, glass bottles and thermoses are not allowed. Outside food and beverage is not permitted entry into the Lexus Club, Suite Level or the Jim Beam Left Field Lounge areas.
Do infants need a ticket? Do you offer children's pricing?
PNC Park offers complimentary admission to children under 32" in height. However, we do request that these children sit in their parent or guardian's lap and not occupy and additional seat. Group tickets are a flat rate price for both children and adults.
What time do the gates open at PNC Park?
Gates open one and one-half hours (1 1/2) prior to game time and two hours (2) on Opening Day. For games starting at 7:05 p.m. or later, the Clemente Gate opens two and one-half hours (2 1/2) prior to game time. For daytime starts earlier than 7:05 p.m., the Clemente Gate opens two hours (2) prior to game time.
How many people do you need in order to receive a group discount?
Groups of 15 or more are eligible to receive discounted ticket prices. Suites and Hospitality areas are also available if you are looking to host a catered space. For more information, give us a call at 1-800-BUY-BUCS or visit pirates.com/groups.
How does parking and transportation work?
Parking is available at numerous surrounding locations near the ballpark. For more information on parking and transportation options, visit pirates.com/parking.