WHAT IS YOUR CANCELLATION POLICY?
All Trip bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. FSM regrets that it cannot make any exceptions to the cancellation policy for illness, personal emergencies or any other circumstances. We strongly encourage the purchase of travel insurance.
WHEN WILL I RECEIVE MY ITINERARYPACKAGE WITH MY GAME TICKETS AND MY SPECIAL GUEST CREDENTIALS?
A personalized itinerary will be emailed to you no later than one (1) week prior to your trip. The itinerary will include confirmation numbers, timing for the scheduled events and other important information for the trip. If you are staying at one of the designated Rangers Destinations hotels, you will receive your game tickets and VIP Credentials at the hotel upon check in. If you choose not to stay at one of the Rangers Destinations designated hotels, you will receive your game tickets and credentials via FedEx one (1) week prior to your trip departure. If you live international, the tickets and credentials will be in your gift bag at the hotel. We do not accept P.O. Boxes as shipping address, please provide a valid address during your registration that will accept FedEx packages.
WHAT IS IN MY GIFT BAG? WHEN CAN I EXPECT TO RECEIVE IT?
Your standard gift bag will include Rangers hat, a MLB Game Ball for each guest with a ball holder, the most recent edition of Rangers Magazine and other Rangers gift items. You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Rangers Destinations without hotel accommodations, you will receive your gift bag at the reception.
WHERE ARE THE SEATS LOCATED FOR GAMES?
Rangers Destinations always looks to secure the best available seat locations. Generally, we aim for tickets that have a face value between $70 and $100. We work diligently with each team's ticket office to negotiate the best possible location that can accommodate our group.
IF I WOULD LIKE TO EXTEND MY STAY, SHOULD I DO SO THROUGH RANGERS DESTINATIONS OR SHOULD I CALL THE HOTEL DIRECTLY?
All hotel extensions should be made with Rangers Destinations via telephone at 877-698-8771 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
WHAT IS YOUR RAIN-OUT POLICY?
While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options with regards to the game ticket:
Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header)
In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do with as you wish (give to friends, family, etc.).
In the event you cannot use the ticket at all, tickets are non-refundable.
Regardless of the weather, the scheduled events (tour, reception, player meet & greet) will take place rain or shine.
WHICH PLAYER OR MANAGER WILL ATTEND THE VIP RECEPTION?
The VIP Reception will include a chance to get autographs and participate in a Q&A with one current or alumni Rangers player or manager. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.
WHAT IS THE GREEN MONSTER/ON-FIELDBATTING PRAACTICE UPGRADE FOR BOSTON?
The Green Monster/On-Field Batting Practice upgrade is available for select Red Sox Destinations games at Fenway Park. In addition to your game ticket, you will receive a Green Monster Standing Room ticket. This will give you access to the Green Monster during the game and during batting practice in addition to your seat. You will also have the special opportunity to watch the Red Sox take batting practice from the warning track (weather permitting and based on team personnel. It may be cancelled at any time without refund). Capacity is limited to just 25 people for each game that the upgrade is made available.
WHAT IF A MEMBER IN MY GROUP NEEDS ACCESSIBLE SEATING?
If a member in your party requires handicap/ADA Accessible seating, please make note in your registration under the "special requests" tab and a member of our staff will reach out to you to discuss or feel free to contact us at [email protected] or (877) 698-8771.
BY PARTICIPATING IN THE TRIP, YOU ARE AGREEING TO THE TERMS AND CONDITIONS SET FORTH IN THIS ACKNOWLEDGEMENT AND RELEASE.