Look at the last email you've received regarding your tickets - does it say that you have been ‘forwarded’ or ‘assigned’ tickets?
I have been forwarded tickets and am looking to access them. The easiest way to access your tickets is using the MLB Ballpark app.
How do you want to access your tickets?
I have been assigned tickets and am looking to access them.
Are you the end user of these tickets or do you plan on sending them to someone else?
To forward a ticket, go to the "Wallet" section of the "Tickets" tab on the app and tap on the game for which you have ticket(s) to open the ticket list. Please be advised that not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available.