presented by BBVA Compass
Below are a few frequently asked questions about the Astros Buddies Club. If your question is not listed below, please reach out to our Astros Buddies Call Center at 888-418-6716 or email any questions to firstname.lastname@example.org
What ages are eligible to be a Buddies member?
Any Astros fan 12 years old and younger are eligible to be part of the Astros Buddies Club.
How do I redeem my ticket vouchers?
Ticket vouchers can be redeemed online at the Buddies Website (www.astros.com/buddies).
- Click on the redeem tickets button on the main webpage.
- Choose the game you would like to redeem your vouchers for and click the green "Buy Tickets" button.
- After selecting the game, you will be directed to the mytickets page. In the top right-hand corner of the page, there is a blue "Redeem Vouchers" button. Click this button and enter your voucher numbers that you would like to redeem.
- After entering your voucher numbers, you can select what section you would like for your seats to be in. Please note that View Deck I is the only section that the entire value will be covered by the vouchers. Any upgrades will have the $19 per ticket voucher deducted from the ticket price.
- Select how many Astros Buddies vouchers you would like to use on the transaction. Adult would be any additional tickets you would like to purchase as Adults can use the Astros Buddies Vouchers with the Astros Buddy member.
- Please proceed like you would normally to purchase tickets. Verify the summary is correct and continue to check out.
Can I upgrade my tickets?
Yes, Buddies vouchers can be used to upgrade to each section in the ballpark. After entering your voucher codes, you can then select different sections in the ballpark and have the $19 per voucher deducted.
It is not showing a value deducted after entering my voucher, am I redeeming it correctly?
The voucher amount on the summary page will show $0 as any amount posted there will be included in the taxes and fees calculation. Please make sure that it shows Astros Buddies Voucher listed in the summary and not Adult.
Do I have to redeem all my vouchers for one game?
You do not have to redeem all your vouchers for one game. You can spread them out any way you would like totaling in 4 tickets over any combination of the Astros Buddies Dates.
It is not allowing me to select my seats, can you select your seats with Buddies Vouchers?
Unfortunately, Astros Buddies vouchers are only available for selection by section and selecting your seat in those sections is not an option. The system will automatically select the "Best Available".
How can I access my Buddies tickets after I have redeemed my vouchers?
All fans must utilize the MLB Ballpark App or Mobile Account Manager on their mobile devices to access Minute Maid Park and any Astros Street Fests. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.
Do I have to purchase my membership package online?
Memberships can be purchased in the ballpark during any Astros home game at our Buddies Booths. The Booths are located at Sections 105 and 132.
Are there different sizes for the Buddies items?
Unfortunately, to accommodate the wide age range of members, all items are the same size.
How do I redeem the discount at the Astros Team Store?
To redeem your discount at the team store, please bring your Buddies badge with you. Upon check out, the badge will be punched to receive the discount.
When can I expect delivery of my Astros Buddies Package?
Astros Buddies membership badge will arrive within 1-2 weeks from purchase date.
- Selected pick-up option?
You will receive the Buddies Welcome Letter and Membership Badge in the mail within 1-2 weeks after your order is processed. Be sure to use your Buddies membership badge to enjoy all the exclusive benefits of being an Astros Buddies member.
- Selected ship option?
You will receive the Buddies Welcome Letter, Membership Badge, and the Buddies Kit (Backpack, Socks, Hat, and Lanyard) in the mail 1-2 weeks after your order is processed. Be sure to use your Buddies membership badge to enjoy all the exclusive benefits of being an Astros Buddies member.
What benefits do BBVA Compass Members receive at Buddies Experiences?
Buddies members that are also BBVA Compass Members will have special opportunities such as front of the line access at autograph sessions and the opportunity to lead the Buddies parade on parade dates. Check your Buddies experience confirmations for more information about these benefits.