Below are a few frequently asked questions about the Astros Buddies Club. If your question is not listed below, please reach out to our Astros Buddies Call Center at 888-418-6716 or email any questions to [email protected]
Is there a new kit for 2024?
Yes, the new Buddies program for 2024 will go on sale November 20!
What ages are eligible to be a Buddies member?
Any Astros fan 12 years old* and younger are eligible to be part of the Astros Buddies Club. While most elements of the Buddies Club are geared toward children ages 5 to 12 years old, we welcome even the youngest fans to be part of the Astros legacy.
*DOB must be on or after 1/1/2011
Are there different sizes for the Buddies items?
All items are one size fits all.
How do I redeem the discount at the Astros Team Store?
To redeem your discount at the team store, please bring your Buddies badge with you. Upon check out, the badge will be punched to receive the discount.
How does Kids Run the Bases work?
Kids Run the Bases takes place every Sunday afternoon home game. If a game is moved to Sunday Night Baseball, Kids Run the Bases will be cancelled for that day.
With your Buddies Membership Badge, Buddies members can access the field before the general public. Buddies Members are to line up for Kids Run the Bases beginning at Section 131/132*. Please have your Buddies Membership Badge with you to present to the Astros staff.
*This line is specific to Buddies Members ONLY.
For those who are NOT Buddies Members, you must line up for Kids Run the Bases at beginning at Section 132/133.
If my child is in a wheelchair, can they still participate?
Yes. Please contact Astros Fan Accommodations ahead of time at [email protected]. For those on day of, please see Fan Accommodations at Section 112.
Can my child who is not a Buddies member stand in line with either their sibling or someone that they know that is a Buddies member?
No. If a non-Buddies member wants to join a Buddies member, they must go to the general public line beginning at Section 132/133.
Can I join my child on the field for Kids Run the Bases?
To protect the safety of your child, adults are not allowed to accompany their child for Kids Run the Bases.
Where do I meet my child once they are finished?
Kids exit the field up the aisle of Section 127/128.
How do I redeem my ticket vouchers?
Ticket vouchers can be redeemed via the “Ticket” tab on the Buddies site once single game tickets go on sale.
- Click on the redeem tickets button.
- Log in to your MLB.com account.
- On the left-hand of the page, there is a gray "Vouchers" tab. Click this tab and enter the voucher codes that you would like to redeem. After entering the voucher codes, scroll to the bottom of the page, select “Voucher Actions”, and then select “Redeem”. Select each voucher you wish to redeem and continue.
- You will then see a list of Buddies eligible games for redemption. Please select which game you wish to attend. Please note that the View Deck and Outfield Deck is the only section that the entire value will be covered by the vouchers. Any upgrades will have the $19 per ticket voucher deducted from the ticket price.
- Buddies Voucher redemption is available in the upper level of the stadium with designated sections of both the View Deck and Outfield Deck – rows 11 and up. Any voucher redemption in rows 1-10 will be charged an upgrade fee.
- Please proceed like you would normally to purchase tickets. Verify the summary is correct and continue to check out.
*Ticket inventory for Astros Buddies Voucher is limited per game.
Can I upgrade my tickets?
Yes, if you would like to upgrade your ticket, simply enter your voucher codes, select the area you would like to sit in and the $19 value of each voucher you use will be applied to the cost of the upgrade.
Are accessible seats available?
Yes. When you arrive to the seating map while redeeming your vouchers, there will be a toggle labeled “Accessible Seats” in the top right corner. Select the toggle to view the accessible seats available. Please note that these seats come at an upgraded price.
It is not showing a value deducted after entering my voucher, am I redeeming it correctly?
The voucher amount on the summary page will show $0 as any amount posted there will be included in the taxes and fees calculation. Please make sure that it shows Astros Buddies Voucher listed in the summary and not Adult.
Do I have to redeem all my vouchers for one game?
You do not have to redeem all your vouchers for one game. You can spread them out any way you would like totaling in 4 tickets over any combination of the Astros Buddies dates.
It is not allowing me to select my seats, can you select your seats with Buddies Vouchers?
Unfortunately, Astros Buddies vouchers are assigned seats based on the “Best Available” within the Buddies sections.
If I am unable to redeem my vouchers for the regular season, can I redeem them for another time?
No. Astros Buddies vouchers are not transferrable to any future seasons or Postseason games. You must redeem your vouchers by the end of the regular season in which you purchased the membership. No exceptions will be made.
How can I access my Buddies tickets after I have redeemed my vouchers?
All fans must utilize the MLB Ballpark app. PDFs, screenshots or any photos of tickets on a mobile device will NOT be accepted, and the Astros will not be able to print tickets on-site. Fans may be asked to "refresh" their ticket in order to prove that it is from the app.
Do I have to purchase my membership package online?
Memberships can be purchased in the ballpark during any Astros home game at our Buddies Booths. The Booths are located at Sections 107 and 132.
When will I receive my Astros Buddies Package?
Selected pick-up option?
Astros Buddies membership badges will arrive within 1-2 weeks from purchase date. You will need your badge to pick up your membership at Minute Maid Park at select off-season events and Astros home games. You must have a game ticket to pick up your kit during an Astros home game.
Pick-ups are available from the following times on the specific gamedays.
- Monday through Thursday: Gates Open – (1) hour after first pitch
- Friday and Saturday: Gates Open – (2) hours after first pitch
- Sunday: Section 107 will be available from gates open through the seventh inning. Section 132 will be available from gates open through the end of the game.
Selected ship option?
You will receive the Buddies Welcome Letter, Membership Badge, and the Buddies Kit (Reversible Bucket Hat, Backpack, Socks and Lanyard) in the mail 1-2 weeks after your order is processed. Be sure to use your Buddies membership badge to enjoy all the exclusive benefits of being an Astros Buddies member.
Is there a return policy?
Memberships are eligible for returns up to 30 days after purchase or autorenewal and contingent on return of product and confirmation that ticket voucher codes have not been redeemed.
