Have a question that's not listed below?
Contact the Astros Buddies Call Center at 888-418-6716 or email astrosbuddies@bdainc.com.
How Does Auto-Renewal Work?
All memberships purchased online are automatically enrolled in autorenewal, making it easy to remain an Astros Buddies member year after year.
*Members who are 13 years old on or before January 1 of the upcoming membership year are not eligible to renew.
Are In-Stadium Purchases Eligible for Autorenewal?
No. Autorenewal is only available for memberships purchased online. Memberships purchased in person at the ballpark are not eligible.
When Will I Be Charged for My Autorenewal?
Autorenewal billing typically occurs in mid-to-late November. Members will receive email communications with additional details before billing takes place.
Can I Change My Delivery Method (Pick-Up or Shipping)?
No. Autorenewal purchases will renew using the same delivery method originally selected.
*If you would like to switch from pick-up to shipping or shipping to pick-up, you must opt out of autorenewal and purchase a new membership when it becomes available to the public.
How Do I Opt Out of Autorenewal?
Opt-out emails are sent between October and November and include a direct link to manage your membership. Requests to opt out after the stated deadline cannot be accommodated.
Can I Opt Out Only One Child on My Account?
No. If multiple memberships are tied to the same billing account, opting out one member will automatically opt out all members on that account.
What Happens If My Child Ages Out of the Program?
No action is required on your part. Members who are 13 years old on or before January 1 of the upcoming membership year are automatically removed from autorenewal eligibility.
*If multiple Buddies memberships are tied to the same billing account, one member aging out may result in all memberships on that account being removed from autorenewal, as the renewal must match the original purchase configuration
