Following March 15th's newly updated recommendations from the Centers for Disease Control and Prevention (CDC) restricting events of more than 50 people for the next eight weeks, the opening of the 2020 regular season will be pushed back in accordance with that guidance.
We will keep fans updated on decisions regarding plans for the 2020 schedule in the days and weeks ahead. We remain committed to playing as many games as possible when the season begins. We will continue to monitor ongoing events and undertake the precautions and best practices recommended by public health experts, and urge all baseball fans to follow suit. MLB extends its best wishes to all the individuals and communities who have been impacted by the coronavirus.
Gate giveaways are for ticketed fans only. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion. Gates will open 2 hours prior to first pitch on all gate giveaways.
Gate giveaways are for ticketed fans only while supplies last at guest's point of entry. One promotional item per ticketed fan and ticket holder must be present in order to receive the promotion.
For giveaways for ALL FANS, the giveaway item will be distributed at the entry gates 2 hours prior to First Pitch until 1 hour and 30 minutes after first pitch. Limited quantity giveaways will be available while supplies last at each point of entry.
All guests must meet the age qualifications for age-sensitive items to be eligible to receive an item (e.g. kids 12 & under). In order to receive an age-sensitive item, the child must be in attendance and will only be eligible to receive one giveaway item. Children two (2) years of age or younger who do not have a valid ticket will be allowed to enter the stadium but will not be eligible to receive an item.
For jersey and t-shirt giveaways, sizes will be Adult XL, unless noted as a Kids Giveaway, in which case the size will be a Youth Large.
Please be sure to obtain your item upon entering the stadium and before leaving the distribution area. In fairness to all guests, any guest who approaches the distribution area or the distribution staff after he or she has left the area will be denied an item. The Astros are not responsible for lost or stolen items. Lost or stolen items will not be replaced.
Some items may have been damaged during shipping and handling. Please inspect your item upon receipt. If your item is damaged and/or broken, please email in a photo of the damage and your ticket information to [email protected]. Your claim will be reviewed and a replacement will be mailed to you. Please note all claims must be submitted within 72 hours of the start of the giveaway.
Astros retain the right to change this policy without notice.