MLB Ballpark Frequently Asked Questions

Stronger Account Security with Multi-Factor Authentication

To help keep your MLB account more secure, MLB is adding multi-factor authentication (MFA). When you sign in, you'll use your email and password, then confirm it's you with a 6-digit verification code sent to your email. You'll also be asked to add a mobile number so you can use SMS verification.

After you're enrolled, you'll sign in with your email and password and then verify your identity using either email or text message.

Improved Home tab for Gameday

The Ballpark Home tab now makes it easier to access key stadium information for your gameday experience. Ticket holders can quickly view items like interactive maps, stadium games, and your MLB Wallet (at participating venues) for team-specific offers, all directly from the Home tab.

Tap on your ticket card to dive deeper into venue-specific details that help you plan your visit and get into the ballpark smoothly. You'll find stadium A-Z guide, gate opening times, parking information, gameday weather, directions, Go-Ahead Entry details (at participating venues), and Know Before You Go tips. Everything you need to make your gameday experience stress-free is just a tap away.

1. Supported Devices
2. Getting Started
3. Navigation and Usage
4. MLB Ballpark Digital Ticketing
5. Frequently Asked Questions
6. Support Information

Supported Apple Devices:

• iPhone XS, XR or SE (2nd generation or later) or newer devices *

Accessing the MLB Ballpark app

The MLB Ballpark app can be downloaded directly from the App Store on Apple devices or Google Play on Android devices. Accessing content in the MLB Ballpark app requires an MLB or a Club.com (e.g., Padres.com) account. If you do not have an existing account, you can create a new account during initial app login.

MLB Ballpark Digital Ticketing

The MLB Ballpark app's digital ticketing features allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward tickets to friends and family, or receive tickets. These features can be found in the "Tickets" tab, "Wallet" section or on the "Home" tab for upcoming games. For additional information on how to set up and use the new MLB Ballpark app digital ticketing features, please refer to the "MLB Ballpark Digital Ticketing" section below.

For any "Wallet," account, tickets, or related support inquiries, please utilize the MLB Ballpark app Digital Assistant for step-by-step assistance.

Club Loyalty Programs

If you are a member of a participating Club's loyalty program, you can access that program by navigating to the Team tab and tapping on your team's Loyalty program module. The location of this module card may differ from Club to Club based on how that Club has configured its Team tab.

If you are signed in with your MLB/Club.com account associated with the Loyalty program, you will be taken to a digital membership card, where you can view your account information, benefits, and stored value (eCash, if applicable). If your accounts are not successfully linked, you will be provided with Club-specific contact information for assistance. For inquiries about Club Loyalty program usage, your account, reward points, or stored value (eCash), please review the specific information for the Club.

Home Tab

The "Home" tab is your source for personalized and contextually-relevant content and suggestions as you prepare for your ballpark visit and to complement your experience at the game.

Your Next Ticketed Event

The Home tab provides quick access to tickets for your next event. Tap "Open Tickets" to view your tickets and see your barcode for quick and easy scanning at the gate. From your ticket view, you can add your ticket to Apple Wallet (available at select clubs) or view additional ticket details by tapping the info icon at the bottom right of your ticket.

Tap on your ticket card to access comprehensive venue-specific information that helps make your entry seamless. You'll find an A-Z stadium guide, gate opening times, parking information, Go-Ahead Entry details (at participating venues), and Know Before You Go tips, everything you need in one place.

Personalized Home Tab Experience

The Home tab delivers personalized content and venue-specific information based on your location, time, and upcoming events—helping you stay connected and prepared for game day.

Stadium essentials and planning:

• Access interactive maps, A-Z stadium guides, and gate opening times
• View parking information and directions to help plan your arrival
• Check Go-Ahead Entry details (at participating venues) and Know Before You Go tips
• View upcoming matchups based on your location and proximity to nearby venues

Before the game:

• Select your favorite team to receive updates on stadium information and game day communications
• Get reminders to forward tickets to friends and family so everyone's ready for game day

At the ballpark:

• Access your MLB Wallet for team-specific discounts and offers
• Use in-venue features like mobile food and beverage ordering (at select clubs)
• Redeem game day offers and promotions with sponsored partners (at participating clubs)
• Play interactive games to enhance your ballpark experience
• Add your ballpark check-in to your Profile to capture photos and commemorate your visit

Get the most out of your visit:

Enable location services to unlock exclusive content and relevant information throughout your ballpark experience.

Tickets Tab

The "Tickets" tab enables you to purchase, access, and manage your tickets all in one place. This content is split into your "Wallet" for access to purchased tickets and "Buy Tickets" to browse schedules and purchase tickets to upcoming games/events.

Wallet

Access and manage your existing tickets. Ensure your account is verified to view, access, and manage tickets associated with your MLB, Club.com, Club account, and/or Ticketmaster account.

View All

For fans with tickets to more than 5 events in their Wallet, the “View All” link allows you to access all events you have.

Buy Tickets

Scroll through any team's upcoming schedule. Tap on a row or the green ticket icon to purchase tickets to a specific event.

Filters allow you to narrow down the full schedule to view just home games or navigate to another team's schedule. If you have any questions about ticketing, please see the "MLB Ballpark Digital Ticketing" section in the FAQs below.

Ticket Forwarding

Once signed in to your Ticketmaster account within the Tickets tab, when you select a specific event, you will have access to all of your tickets for that event. If you have more than one ticket, the view will default to your first ticket, and you can scroll left to view additional tickets in the carousel. From here, you can click Transfer to select which ticket(s) you would like to forward to another person via email or SMS, by either selecting from your Contacts or manually entering the recipient’s contact information. This view will also provide updates on the status of forwarded tickets, e.g., when accepted by the recipient. Depending on the ticket type, forwarded tickets can be canceled or recalled.

NOTE: Not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available, as the "Transfer" button will be inactive and grayed out.

Ballpark Digital Assistant & Ticket Troubleshooting

The MLB Ballpark app Digital Assistant provides a universal Ticketing Guide with the ability to troubleshoot issues with ticket access, forwarding, recall, and more. The Ballpark Digital Assistant can also give information on stats, game schedules, scores, and standings. To access the Digital Assistant, select the "chat" icon in the top right-hand corner of the "Home" or "Tickets" tab in the MLB Ballpark app.

Offers

Fans that unlock exclusive offers by attending and completing an official Ballpark check-in at select games can view those offers from the Ballpark "Inbox" on the top right corner of the "Home" and "Profile" tabs. Unlocked offers will live in a fan’s Inbox until they are redeemed or have expired. Unlocked offers are a result of a successful check-in. To learn more about checking in, please refer to the Check-in section below.

Team Tab

Plan your visit and enhance your game day experience using the MLB Ballpark app's Team tab. Each Club customizes its Team tab with information about its unique ballpark, including transportation options, in-venue dining, in-stadium features or services, maps, and more. In most markets, fans can browse menus and order food and drinks right from the app.

Additionally, in select markets, fans can interact and engage with in-stadium activations, including voting, trivia, games, and more.

Navigate to your team's schedule to view events and purchase tickets by tapping on the "Schedule" tab in the subheader at the top of the Team tab.

Maps

Make the most of your time at the game with maps and directories to help you navigate around the stadium. From the Home or Team tab, locate the Maps module or icon (location may vary by Club). Based on the map configuration, you will have access to search and filter for points of interest around the venue, including entry gates, dining options, merchandise, concessions, restrooms, and more.

Profile

To access your Profile, tap the 'Profile' icon on the bottom navigation. The Profile section will allow you to edit your account information, verify your ticket accounts, modify your favorite team(s), and set notification preferences and view your Go-Ahead Entry status (where available).

• My History - Keeps a record of your past ballpark visits (i.e., Check-ins). See more below in the "My History" section.
• MLB Account Settings - Manage and update your account information after you sign in. You can change your email address, phone number, date of birth, password, communication preferences, and other personal details to keep your account current and secure.
• Favorite Teams - Allows you to modify your Favorite Team(s). Tap team tiles in descending order (i.e., your favorite Club first) to rank your favorite teams or tap again to deselect a team(s).
• App Notifications - Enabling notifications allows the MLB Ballpark app to send you push notifications and Inbox messages from your favorite team(s) on tickets, events, exclusive offers, and more.
• MLB Go-Ahead Entry - View your Go-Ahead Entry enrollment status (where applicable), learn more about participating Go-Ahead Entry Ballparks & remove yourself from the Go-Ahead Entry program.
• MLB Account Emails - Allows you to verify ownership of your ticket accounts for seamless ticket access. Also indicates whether your accounts are verified and allows you to take action to verify accounts in order to ensure you can access tickets associated with your email account(s) in the MLB Ballpark app.
• Ticket Accounts - Allows you to view and manage your verified ticket accounts.
• About Ballpark - View technical details about your Ballpark app, including the app version, build number, operating system, and device information. This information is helpful when contacting customer support or troubleshooting issues.
• Close MLB Account - Permanently delete your MLB account and all associated data. This action is irreversible and will remove your tickets, purchase history, and saved information. Sign in to confirm your identity before closing your account.
• Customer Support - Contact customer support for help with tickets, account issues, payments, or technical problems. Submit a support request through the app or browse our Help Center for answers to common questions.
• Log Out - Sign out of your MLB account on this device. You'll be asked to sign in again the next time you open the app. This is useful when using a shared device or switching to a different account.

My History

My History helps you reminisce about games you've attended, including stats about your ballpark visits, where you sat, game day photos, teams seen, and final scores.

When the "View Details" link is selected, your check-ins are displayed by year in descending order.

Add a Game (Historic Check In)

Please refer to the Historic Check-in section below.

Add Photo(s)

To add photos to an existing check-in, simply tap on the check-in, then tap the "+ Add New Photo" button. From there, choose whether you wish to take a photo with your camera or add one from your Photo Library. Take or select your photo, and then tap "Done".

Remove Photo(s)

To remove photos from a check-in, simply tap on the check-in, then tap the photo you wish to remove. Then, tap the trash can icon in the lower right-hand corner of the screen. Please note, the photo will be permanently deleted from your check-in and My History.

Edit Notes

If you would like to edit or delete an existing check-in, simply tap on the check-in. To edit, tap the "Edit" button in the top right-hand corner. Make changes to your notes or seat information and tap "Done".

Delete a Check In

To delete a check-in, tap on the check-in and scroll to the bottom of the screen. You'll notice a "Delete Game" button. If you delete a game, it will no longer display in your My History nor count towards your personal ballpark stats. Any photos associated with the check-in will also be deleted.

Check In

Official Check In

An Official Check-in occurs when you scan a ticket for entry, or have location services enabled, or by manually checking in from the Team Page while at the ballpark. Checking in to a game will allow you to unlock exclusive ballpark offers as well as exclusive content on the Team tab that may only be accessible while in the stadium (e.g., voting).

Location can be turned on from the top right of the Home tab. Enabling location services for the MLB Ballpark app will allow the app to automatically complete an Official Check-in by simply opening up your MLB Ballpark app while at the ballpark during the game.

You can also manually complete an Official Check-in from the "Team" tab of the home team by tapping on the "Check-in" button at the bottom of the screen. The earliest a "Check-in" can be completed is 2 hours prior to the scheduled start time, and you must be near or in the stadium. If you are not near or in the stadium, the app will present a message indicating you need to be within proximity to check-in. If you believe an error has occurred, you can tap on the "Refresh" button to refresh the information for the app to attempt to better locate you.

Accessing Unlocked Offers

Once an Official Check-in has occurred, fans can access unlocked offers directly in their Inbox. For more details on accessing and unlocking offers after a check-in, see the Offers section.

Historic Check In

Time to pull out all those old ticket stubs! If you would like to check-in retroactively to a game you attended in the past, you can now do so by tapping the "+" icon in the top right corner of "My History". While adding a "Historic" Check-in does not unlock any promotions or offers, documenting your past events will allow you to see your updated personal stats, including your own win-loss record in My History. You can add a Historic Check-in at any time for any Spring Training, Regular Season, or Postseason game going back to 1903.

What should I do if I am unable to present my tickets using the MLB Ballpark app?

If you are unable to access your tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance or select the Digital Assistant chat icon at the top right-hand corner of the "Home" or "Tickets" tab.

If you do not remember your MLB account password, you can request a new password for your MLB account by tapping on "Forgot Password?" on the login screen.

Ticketmaster customer service can also help troubleshoot any ticketing related issues.

What ballparks support digital ticketing?

All 30 major league ballparks support digital ticketing for the 2026 season.

What ballparks support club loyalty programs?

Club Loyalty Program Support

For inquiries about Club loyalty program usage, your account, tickets, reward points, or stored value (eCash), please review the specific contact information for the Club which is listed in the app.

Ticketing Support

For all inquiries regarding ticket accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance. For self-service remediation in the app, select the chat icon from the “Home” or “Tickets” tab to follow step-by-step instructions in the Ballpark Digital Assistant chatbot.

If you have any questions about the "Wallet" section of the “Tickets” tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

For inquiries involving Apple Pay transactions, please contact the Club Box Office for assistance.

Club Ticket Help Contact

MLB Ballpark App Support